I had an absolutely wonderful experience at this Tricore! I made an appointment online, and upon…read morearrival I typed in my code on the kiosk. I was seen within 2 minutes and the front desk woman was so kind and helpful! My blood draw was quick- one poke and no struggle to find the vein (such a relief)! I was in and out within 10 minutes from check in to after a urine drop off. I will definitely be returning to this Tricore when I need blood work in the future!

As a frequent flyer chronically ill person, this is one of my favorite TriCore locations. They have…read moregreat customer service and despite what always looks like a busy waiting area (it is shared with the doctors), it runs very efficiently. Let's be clear. I've had more than a thousand blood draws between labs and hospital stays. That's not an exaggeration. If anything it might be an understatement. This location has some of the best phlebotomists I've ever encountered. Today Paula drew my blood. She was very thorough and smooth. I didn't even feel the needle. She handled my blood thinner issues like a pro and I didn't even bleed at all - a rarity when I'm not even on blood thinners!

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

I went in because my knee hurt. I told the "Provider" that I had initially hurt my calf (sprain)…read morebut that I had later thought I'd done something to my knee because the pain there was making walking difficult. She said, "Your knee hurts because you've been limping." I told her I had done the RICE protocol for weeks without relief, but she told me to keep doing that and to NOT wear a knee brace, the only thing that made walking tolerable. After two more weeks of RICE, I saw a doctor who ordered an MRI and discovered that I had a torn meniscus root. Not sure why she was so dismissive of me, but I literally left in tears.

I am absolutely blown away by the care this facility gives. My mom is in town from California and…read morewas in need of meds, and her doctor wasn't able to send things to a different state. Against all desire we had to go into an urgent care. I had been here once before, and they were quick and kind. This visit was no exception. From the front office check in, to the nurse and NP, everyone was extremely kind and helpful. My mom felt at ease with her care, and they allowed me back to ask a bunch of questions!! I will definitely be coming back for any further issues for myself and my family!

We had a great experience with the staff and medical professionals - Alex and Joy were fantastic,…read morecompassionate and efficient. My sister had taken a bad fall and we were concerned she had broken a hip - they got her xray'd there on the premises and the Radiology Tech was also so caring with her. We were told that we'd receive a phone call with the results after the Radiologist read it. We did not receive the call, this didnt upset me as I do know that things happen, not a problem - I began trying to obtain the results since first thing this morning. Its now 150p and we just recently, after many tries finally received the results. I was so impressed yesterday at the care she received - today...I'm done! If you like the run-around, this is your place...sadly. Healthcare is terrifying already, why it needs to be so difficult I just dont understand :( Do better Duke City!!

I now have a job that doesn't require a CDL, but I am maintaining the requirements to keep it. I…read morecannot speak highly enough of Custom Health Services. From the moment I walked through their door, I felt welcomed and valued. Dr. Silverman and Shari were not only professional but also incredibly caring and attentive to my needs and questions I had. I wholeheartedly recommend Custom Health Services to anyone looking for personalized, compassionate, and professional services. They truly go above and beyond for their clients, and I am grateful to be one of them.

As I stated 6 months ago, this is last company that you should be doing business with. Never in my…read more30 years of having a cdl have I ever been locked into a facility and not allowed to go back to my car. Concentra, Labcorps and all the other labs have waiting rooms and you can walk to the parking as many times as you like. The misinterpretation of the rule is another indication of the incompetence that's run rampant in this business. No, this bad experience didn't hinder me in any way, I was employed when I was held captive here and was employed when I was freed. NEVER EVER in my 30 years of professionally driving and testing have I gone to a testing facility where I had to be buzzed in and locked in. If you drivers don't believe this isn't the norm leave this go around town to Concentra, Labcorps, and any reputable testing facility. This is one facility that I believe fell through the cracks of federally licensed facilities that have a standard to meet. After my experience with them, I went to. Reputable company and took a test that day. They provide a box for your possessions, but that box isn't secure and have no lock. The company I went to after leaving this prison, had a lockbox and I was given the key as I went to the restroom to provide a specimen. In this thread I've provided at three reasons for you to take your business elsewhere. Giving this company 1 star would be misleading, and - stars isn't and option, so I'm forced to give at least one star. But know a negative 5 would be my rating if it were available.

I was in need of an ultrasound and it was a scary process at first, but with amazing care they made…read moresure I was comfortable. It was quick and easy and results came within two days.

Albuquerque is so fortunate to have this healthcare provider so accessible. Everyone is so warm…read moreand welcoming. I always feel like they are truly present and never rushed. Clean and well organized waiting area.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.