My biggest beef w this biz is that they ask you to make an appointment but that is nearly impossible to do. I went on the website and navigate to my local possibilities, but they don't have the option to choose an appointment. Ok so I tried to call, and the menu options keep telling me to go online. I select make an appointment, a valid option, and the system sends me back to the main menu again and again and tells me to go online. I decide to just get in my car and go. Be careful since they are closed 12-1:30. The parking is not validated, but was only $1.50. Only five people allowed in the waiting room at a time. So walk-in is a crap shoot. You have to scan your drivers license and insurance cards at the check in dock and follow the prompts so have ALL your medical cards handy. The whole thing took about 30 minutes w 7 people in front of me. The tech did an ok job stabbing my arm. Not the best since she went thru the vein and had to pull back to get blood flow but I certainly have had worse. We shall see if they manage to actually do all the ordered tests. If so they beat UCLA testing read more

Went in a Friday morning and there was a slight Line. Overall, they were Super fast with friendly service. They had an iPad for check in, and hand sanitizer beside it. You can wait in the waiting room or out to wait outside. Overall, they were very quick and professional. Ps, they have a lot right with plenty of parking. Unfortunately, the lab does not validate. read more

The company I work for has some incentive programs and wellness is one of them so they have employees get blood tests and we earn $50. I made an appointment and checked in before my time. Since I had the appointment, I got in right away. The technician was great though he had some problems with the printer. The labels wouldn't align so he kept opening it and printing. Finally, the machine cooperated and he drew the blood. In and out in a few. read more

Posting on behalf of my mom who doesn't have a Yelp account (and I was a witness): Yesterday (9/12), I went to the Quest Diagnostics on Green St., Pasadena. I was to get blood work for an upcoming doctor's appointment. I was told that the order had not been put in. I was turned away. I called my doctor. She checked and re-entered the info. I was told by the Quest technician to come back when the info was put in. Fast forward to this afternoon: I returned as a walk-in today, 9/13, at 3:15 pm and checked in. There was another walk-in ahead of me. An employee came out to bring in a patient at 3:41. They advertise that they close at 4:00 p.m. A different woman came out right after, and started to yell at both of us (walk-ins) that we were not going to be seen (even though there were technically 19 mins left before closing). I tried to explain that I had an appt the day before, and was not seen. She continued to yell across the closed door that it didn't matter, because I didn't have an appt for today. I do not appreciate someone screaming at me, especially in front of my daughter and 2 strangers. I am in my early 70s and don't need this stress. There was no secretary at the front desk. No one came to tell us that we would not be seen, even though we came before closing. The technician (who looked Filipino or Hispanic looking) was unprofessional to say the least, and she was loud, obnoxious, and toxic. I only include this to distinguish her from the other worker. I now have to cancel my doctor's appointment and I will never make another appt at this facility or any other Quest Facility! Stay out of the Green Street Office! read more

I waited for over an hour and a half for a simple drug test, only to find out that they had lost the sample during transit to the lab. As a result, I had to redo the test... read more

Pretty good spot. I came here without any appointment after seeing my doctor and the computer pad check in process was simple and easy to use. The guy sitting at the front desk was friendly and helpful. Facilities were clean and well kept. I did have to wait a bit of time to be seen, but that's to be assumed since I didn't have an appointment. The tech who drew my blood was efficient and friendly. They do have kind of random hours, so if you do plan to come here make sure that you check the hours. read more

I was asked to take a opioids panel for my new employer and this was the only location within 35 miles that offered all the services. The service in this facility is absurd. You walk in to an empty lobby at any given time. There is no one to greet you, but a preprogrammed iPad that does not give you much options. It took over 20 minutes for me to see a single employee when I needed assistance. The lone employee just scream things down the hallway. It is obvious this location is ridiculous understaffed and trying to cut around budgets by replacing valuable customer care with ONE iPad. read more

I have been here a few times, as far as testing goes, it's fine. But if you have any questions in person or want to get a hold of someone at the facility by phone, forget about it. This center has no one out front to help, and is short and rude if you stop anyone for a question. read more

Trash service This woman at the front desk is so fucking rude and bitchy "Sorry I wouldn't know where to print your lab" why you working here? ? Deserve one star I could give zero star if possible Garbage read more

Horrible Team here. I came in with my 3 year old son and it seems like the people who work are not experienced at all. They began to do the blood work and my son began to cry. The First Lady attempted to do it twice, and completely failed to do it. She then called the other lady to come do it; and she began to express to me that I should get out the room because it makes the children feel uncomfortable when both their parents are there. I ignored her, and she did not proceed in doing the procedure. I went out and she still was not successful in finding his vein. She then said, "Maybe take a break, and then we will try again". We tried again for the fourth time, and she was not successful and handed the paper back and said "Maybe you should try somewhere else". Maybe Quest should try and hiring people who are more professional and know what they are doing. PATHETIC AND A COMPLETE WASTE OF TIME. ALSO, QUEST - do not respond with your cut and paste response because clearly you never follow up or care about your customer service. read more

It was my kids first first blood drawn. And Cathy L totally messed it up. Had to dig the needle around my kids arm, I had to finally stop her attempt. Kid was crying telling me daddy help me. This experience was tottaly horrible. Never again. read more

It is impossible to make an appointment for passing a urine test. Only walk in. Even if you want to go to the toilet, you will wait more hours before it's your turn. Waste of time. Very annoying read more

If I could give negative stars I would. I am not surprised this place has such bad reviews. I went in to do only a urine test. Unfortunately they have changed the system so no one is up front and you just check in on a computer and wait. Never seeing a human face. Since I did not need to get blood drawn and only needed to pee in a cup I thought it would be so quick. They let me pee right away since I really had to go but said I had to "wait for the paperwork." So I did that and waited. Patients were being called as I waited and I wondered why I needed to wait for some silly papers. Why woudn't they just print them out so I could leave? Get the easy people out. People have to get back to work. Finally when an Asian woman came out from the back I told her I just needed the paperwork and I asked her if I had to wait for all of these other people to finish their appointments before I could get the paperwork. The Asian girl with black long hair responded in a rude condescending voice. "No you just have to wait and be patient." I was not being rude to her at all just wondering the most reasonable question of why I am waiting for her to print paperwork for 20 minutes? When she finally gets to it. (Mind you I have been here for half an hour now and already dropped off the specimen) She prints out ONE piece of paper and all I had to do was sign it!!! WHY WOULD YOU MAKE ME WAIT HALF AN HOUR FOR THAT? Another woman just had to drop off a specimen she already had and same thing. My main question is why don't you just take the time to get the fast people out fast? Don't make them wait with the people waiting to have blood drawn. So badly managed, and no sense of urgency, customer service or even pride in their jobs. They seem very under supervised and have REALLY bad attitudes. Her attitude was almost like "how dare you question us" as if I have no right to wonder why my time is being waisted waiting for 1 piece of paper to print. They need to send ALL of their employees to customer service training courses. People do actually expect you to be nice to them when you come to use the services of a company. I see on some of the other review that the company responded telling you to contact them to air your concerns. Well my answer to that is I stood there in front of your employee and aired my concerns and she did not give a flying frick so why would calling your company to tell you make any difference? I'd rather let the perspective clients know how bad this company is so they can go elsewhere. Considering all the bad reviews it is extremely clear you do NOTHING to fix the issues you have. Worst company on the planet. Go anywhere else! read more

Staff here are rude, unhelpful, lazy, and unprofessional. Whoever was working here on 02/15 at 10:30 am (says her name is Cathy, but who knows) was turning every patient away although I did not see any patients waiting and did not see her helping anyone. When I told her my 2 year old son's doctor said he could be seen as a walk in, she snapped at me and yelled "well your doctor is wrong!!!"...in front of my 2 year old. She then directed me to the bellefontaine location for walk in's. When I called the number she gave me to confirm they take walk ins, the number was disconnected. I asked her to come back out and give me the working number, and she yelled from the back "I'm busy!!". I would not even come back here because I wouldn't trust this unstable person around my child. Quest if these bottom of the barrel employees are all you can get, you should probably close for good. read more

I have never written a bad review in my life but after the amount of stress caused by my experience here; I needed to speak up. I came to Quest in Pasadena on Green St to get blood work for my toddler. His primary doctor send in the request on December 24 at 12:45pm. His appt was at 3pm today and we got there at 3:05. Their was two patients ahead of us checking in on the tablet. Once the tablet was available, I followed the instructions but it didn't allow me to proceed and asked me to reschedule my appt. I explained the situation to one of the girls who was working front desk and she asked me to check in myself instead of my child so that we can get called in which I went ahead and did. Once my son was next, we went in the room and Cathy who also works there, told me that I have to come back because she couldn't find the request my doctor send. I told her the request was send on Dec 24 but she kept asking me to leave and reschedule. I called my doctor and they told me that they were also able to fax it over. Cathy then verbally attacked both my toddler and I and kept raising her voice more and more while trying to demand my son and I to take a seat and kept calling other patients in while making us wait. After waiting for an hour, her coworker told us to leave the office. When I told her coworker about Cathy verbally attacking my son and I, Cathy denied it. They were far beyond disrespectful to every walk in patient as well and kept mentioning how their closing. Their goal was to leave work and accomplished their goal by verbally attacking my toddler and I. This was by far the worst experience I ever had. To anyone even considering on making an appt here, please do yourself a favor and go to another location especially if you're making an appt for your child. Our children to not need to be in a toxic and disgusting environment and have to deal with shameless humans like Cathy. read more

Amazing! No appointment for a blood test. I was on and out in 10 minutes. Quick and painless.

Awful service with zero accountability. No other business would survive if they conducted themselves like Quest. Staff will not tolerate questions and they do not deserve your business. I get better service at Firestone. read more

I have no idea why they have an appointment system since I never once had an appointment that was on time. It doesn't matter when you make the appointment, you will be at least 40 min late getting in since they take anyone walking in before you. read more

Cathy was great! Had to get blood drawn and I didn't even feel the needle go in my vein! Great experience! Will come again!

This location is incredibly unprofessional. They only allow drug testing during small windows. The allowed drug testing hours aren't posted anywhere except inside the location. You will only be able to find out when you arrive. They kept turning people away that arrived within minutes of the the allowed hours for drug testing. This is incredibly unprofessional and should not be allowed. People are testing for Jobs. No one wants their future employer to this they are delaying a drug test because the missed the window. I don't understand how this is allowed to happen. read more

I'm very disappointed. I went in to the location in San Gabriel, CA (Las Tunas Dr.) for a pre-employment drug screening today. I got there at 11:55 am exactly. The staff at the front desk notified me that they don't do drug tests past 11:30 am. This is odd, because when I called to make an appointment yesterday, the recorded message stated that no appointments were necessary and that walk-ins were welcome. The staff sent me to the lab in Pasadena, CA (Green St.). Annoyed, I headed straight there. I got there at 12:13 pm, but the main door was locked! The sign at the door said that it closes at 12:30 pm - 1:30 pm for lunch. My time for the drug test will expire on Friday, but this means will have to take off work from my current job again. Quest needs to respect people's time by 1) following through what the voice recording says, and 2) being there at the indicated hours of service. I did extra driving and to and from locations and got absolutely nothing done. So, I called the customer service number I found on Google and filed a complaint with Corey. He said I will receive a call back in 15 minutes as a follow-up, but I haven't received anything yet. I called at 12:43 pm, and over 1 hour later, I still haven't received anything. I also requested an email confirmation indicating I filed a complain, just so I have proof that I was actually there in case I am not able to complete the drug tests by the expiration date. The last thing I want is my new employer to think I'm avoiding the drug screening because I have something to hide. I work in the health field, so my professional experience with Quest has not been so great, either. Incompetence and lack or reliability when you're dealing with people, their health, and their lives is just not acceptable. I have also posted this review for the Las Tunas location. read more

My Diagnostic experience this morning 10/15/2020 [8:00a] was excellent. It began with your excellent staff member that welcome us to "the carry on the top" clinical staffer: Lucy. She is exceptional and I've been fortunately to have her each time I've come down though all of your clinical staffers are excellent but Lucy is my favorite. If there was a rating of 1[low]-5[Mid]10-[High], Lucy would be 11. David Buchanan read more

Worst experience ever phlebotomist wiggled the needle to find my daughters vein and was slamming warm pouches on the counter and has no patience at all. In my opinion inexperienced with kids so not come here!!!! read more

Quest Diagnostics - I can't believe the phlebotomist was the worst wiggling the needle in my 4year olds arm don't come here!!! - Laboratory Testing Near Me - Pasadena, California

I had labs drawn here which in the office the tech told me they would cost $100. I later got a bill for $500 and they wouldn't do anything about it! They just told me that she must have made a mistake. What a ripoff! Also, I had labs drawn here 3x and although my doctor ordered the results to be reported same day/STAT so that my medications could be adjusted, they took 2 days! The tech assured me that they would be called to my doctor that day but they were not. Ridiculous! read more

Great for employee drug testing (since you don't have to pay), please don't go for general lab work ordered by a healthcare provider. The last time I went in for general lab work, I was over-billed for $300.00 when the labs I had should have been billed preventative. I spent hours with their billing department and my insurance (I am a UnitedHealthcare member and supposedly they are a "premier provider" for Quest Diagnostics). After many back and forth phone calls (we even had to have my internist office re-code everything) we were still charged for $30.00. All I had was a CBC, CMP, Lipid Panel, TSH, and UA (all normal annual physical labs, very common). Quest, please make sure you are here for patients and not for profits. I will note at this patient service center, the phlebotomists are caring and understanding; they are always willing to answer any questions and make sure you have minimal pain or a pain-free experience, thus that is why I gave two stars instead of one. I will encourage patients to try Primex Clinical Laboratories, Inc. as I live there service and will use them in the future for all my lab needs. (link: https://primexlab.com/) read more

Badly organized. I checked in from car. They sent me text they are ready for me. Then had to sit there for 15 minutes!!! Unbelievable.

I love how friendly the med tech are especially Anabelle she always get the vein right eventhough my veins are hard to find.

Came to get my labs done. My dr had emailed me the form I came here and the nurse Cathy told me her email wasn't working! And they couldn't do my labs. A lab without a working email!? Thankfully the other nurse Annabel was the complete opposite. read more

November 2016, with appointment Quest. I think you know what that means, but I'll update you, just in case. It means... *hoping the receptionist will be civil and maybe even polite (yes to both, this time). *hoping your appointment will be acknowledged (yes, thank you!) *hoping you get an experienced tech, who isn't a heartless butcher (um, nice tech #1 just couldn't get it done (ow!); emotionless tech #2 handled it easily) I use Quest only by doctors' request; I can't recommend these hapless hacks otherwise. They know they are (almost) the only game in town and they act like it. May the odds be ever in your favor, especially if you have the veins of an infant. read more

PROCEED WITH EXTREME CAUTION!!!! Bullies on the phone! They charge EXTREMELY OVER-EXAGERATED Prices to the Insurance Company!!!!!!! The adjustments are more than 70% some times. If the insurance company doesn't take the claim, they want the FULL amount from you. However, if you just walk-in as a cash payment, your blood work won't cost more than $180. If it goes to insurance, it will cost over $500. They will not give you the cash discount if the insurance company doesn't pay. Also, if the insurance company does pay, they adjust it back down to less than $180. Thus, if your a cash patient, you pay less than 200. If your insurance accepts it, the total is less than 200. But, if you show insurance and the insurance doesn't want to cover it, you get stuck with over $500 bill. PROCEED WITH EXTREME CAUTION. I would not do business with this type of company!!!!!!!!!!!!!!!! This is ruining AMERICA! Only go to this place if you hate America and you hate MONEY! read more

Worst location. Staff is unprofessional and disorganized. Fax machine is broken and their computer is routinely down. Go here if this is your only option. read more

Pros: Walk-ins are taken, like other labs. One hour on street parking is free. Cons: the lady is so lost with everyting. Parking is not always available. I have been here two times: 1- back in Dec. 2012 for labwork. She messed up my paperworks and my hiring process delayed one week. 2- in Apr. 2014. We went there to have them draw our one year old baby. She had NO skills for drawing a baby's blood. She spent almost three minutes trying to find a vein and all that time my one year baby was screaming so badly! At last she wasn't able to do the job! And I asked her to stop! She wanted to try the other hand but I refused! My poor baby was asleep before drawing, and I thought she will wiat for her to wake up. But she said wake the baby up! And we did. And she tortured my baby with a needle that I think was not appropriate for babies. DO NOT GO THERE. read more

Tried making an appointment: The Quest Diagnostics phone line that you call into drove me nuts. I turned to their website, a little better, but it was impossible getting an appointment in the near future in the morning. So, I tried calling to see if they accept walk-ins. All you get is a voice recording and no way of speaking to an actual person. I called one of the other locations and the person who answered the phone confirmed that all Quest Diagnostics offices accept walk-ins. They are on the second floor (Suite 207). They open at 8am. Arrived a bit after 8:30am. The waiting room was full. Signed in. It was about thirty minutes before someone called my name. At which time I handed over my doctor's order, insurance card and ID. Sat down again. A few minutes later the same lady called me to the back. She was great and really efficient. There are two ladies who work here. They are the ones checking people in and drawing the blood. They are busy, but nice. Obviously, the place could do with a receptionist who could answer the phone and just make the process go faster. read more

I went here this morning for them to labwork. I thought it was supposed to be easier but when they make you go through some lame 800 number to get an appointment I should have known better. From the get-go, It took them over a week to get me an appointment. That said, I went there early and they got around to me an hour later. Now, I wouldn't have minded if I didn't have an appointment but I DID. Either the employees were understaffed, inconsiderate, or didn't have a concept of time management. Why the fuck do I have an appointment for if I have to fucking wait an hour? Not to mention the waiting room was kind of depressing and I was getting impatient. Would it have killed them to put up a plasma tv or something to entertainment? Needless to say it reminded me of a clinic or something. I was hoping for a better experience but this event was purely functional. The Doctor was pretty cool and drew my blood quickly. I was incredibly pissed off so and I just wanted to get the hell out so that I can get to work. I suppose if I were to do it next time, make an appointment SUPER early and bring my Zune (no, I do not have an iPod). read more

CORRECTION: The review below is for the location on Bellefontaine by Huntington Hospital. Pasadena - Bellefontaine 50 Bellefontaine St Ste 101 Pasadena, CA 91105-3132 Phone Number: 626-584-3007 Fax: 626-584-5816 read more

Extremely poor customer service. Sent me away to another location the second I got into the door without even asking about the reason for my visit. When I arrived to the other location, they told me that they didn't perform my needed test after I waited for 25 minutes in the waiting room. I was sent back to this QD location on Greene Street for my testing. When I arrived back there, the staff was extremely defensive and blamed me for not telling them the reason for my visit and refused to perform the testing. read more

This place is awful. I made an appointment online to go and get my blood test at the request of my doctor. My appointment was for 9am and when I arrived there was only one person in the waiting room ahead of me. I waited for 1 hour and 15 minutes before they took me!!! It was insane. They made excuse after excuse about not having enough people on hand. There's no excuse for this sort of wait. Don't go to Quest Diagnostics. Tell your doctor that you want to use a different blood place. It's awful! read more

Made an appointment the day before on the website, easy. On day of appointment there's a paid parking lot that takes cash and credit cards, unless you're lucky and find parking on the street. Check-in is also easy and even though there were walk-ins and people with appointment the receptionist knew who had to go next. Went in on-time and was complete with my appointment in 15mi read more

Came here for a urine drug test. It took an hour and a half just for them to let me pee in a cup... very disappointed with the staff.

I had to get drug tested for a new job and they sent me to this location. I was in and out in 20 minutes. The process was explained to me and the staff were professional. That all helps make an uncomfortable situation a lot better. They take walk-ins and appointments! read more