This quest does not mention anywhere on their website that the drug screen hours (9am-2pm) are…read moredifferent than the normal hours. I showed up at 2:05 thinking it was open until 3:30 and found out the hard way because they are too lazy to put that info anywhere other than their front door after you arrive there

This Lab is so unprofessional and poorly managed they ruined a job opportunity for a loved one by…read moregiving her a false positive due to a prescription and no one wanted to fix it, she was met with nothing but rude employees that were trying make her go away and all they had to do was put it she was on a prescription and rectify the false drug screen,but no that would mean someone did their job wrong well this grounds for a lawsuit it's defamation of character and you affected her getting employment so your name will be exposed as the tech who did the urine!!!!

There is no way to call and talk to a human before you visit. I have arrived in the past only to…read morewait for a long time and discover they didn't have my order. It would be nice if you could call ahead to find this out.

When I need blood work, I use this Quest Diagnostics location, as it is small and not too many…read morepeople use it and I can get in and out in a jiffy. Located in the Salem Professional Center building, this lab only has 1 staff who is very friendly and keep things moving along. They close 12-1 for lunch so just keep that in mind.

Extremely efficient lab! Had labs ordered my my doctor and was told to just show up. Little nervous…read moreabout showing up without an appointment but the process was fast and efficient. Well done.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

Nice staff , quick appointment, but apparently a problem with reading / reporting the reports …read more Much better turn around time needed .

Pleasant and professional. I wasn't rushed. Everything was explained , even how the dye would make…read moreyou feel ! haha Will recommend to others in need.

Very impersonal. You are greeted by a kiosk where you sign in. No employee facing public to answer…read moresimple questions. I always hand carrying a printed copy of orders. Labs have been drawn frequently over past 7 months. Multiple times an order was missed or a sample wasn't attached to the order. So when the tests results enter the portal for viewing one is missing so then I have to call Labcorp to get the error fixed. It delays the lab results by at least a day. Which delays medical decisions and treatment plans. Also very difficult to get in touch with supervisor who always tells me it's an education issue for the phlebotomist and that person will be informed. Regardless this same error continues to occur. I have started to ask the phlebotomist to double check all orders which is not always appreciated by the phlebotomist.

This LabCorp is located inside the Circle Health Urgent Care. I came in at 6pm on a Tuesday and…read moredidn't have to wait long. They're open 7am-7pm Monday to Friday and 7am to 1pm Saturday as of July 30, 2024. The tech was friendly and professional!

Had to do a drug test for a job so I had to be a walk in. I signed in and was the 4th person on…read morewalk ins. After one hour I was still the 4th and a employee came out and told the walk ins that it would be 4 hours more for the walk ins. I am now unemployed thanks to Quest.

I bought an online test, booked and appointment online with the confirmation order. When I got…read morethere I was told the appointment was booked but they had no clue of which test and that they couldn't track it with the confirmation order, they gave me a call number. I waited for 20 mins just to be told they couldn't help either. I call instead for a refund and they said yes but it'll be a $20 cancellation fee. Not only did they wasted my time, the lady that took me in was super rude, I am now without my test.

First of all Quest is questionable to begin with. Their methods and training is so poor compared…read moreto others. The technician at Andover's location is terrible. I've been twice and she has left my lower arm completely bruised and swollen. This is because of the way she inserts the needle, it breaks the vein from underneath and causes bruising everywhere. I usually go to UCLA, and now, when in MA, I will go to The Laboratory in N Andover. The tech there used the same butterfly needle as Quest and I had zero marks on my arm.

The service was quick and painless. The technician was personable and professional. I was in and…read moreout in under ten minutes. I preregistered the night before on the Quest Diagnostics website, which made check-in at the kiosk in the office lobby an extremely simple process. The two people at the check-in kiosk before me had to navigate through the screens, and it did not appear too difficult for someone mildly computer savvy. The person behind the counter will help you with it, if you have trouble, according to a note next to the kiosk. Here's how to find the office: It is located in an older office park with two buildings separated by a wooded area that completely blocks the view of the other building, so you may have to do some driving around to locate Quest. (1) Find the building with "Andover Surgery Center" on the front of it (the sign is partially obscured by a tree). (2) Quest Diagnostics is in unit 138, which is located to the left of the Andover Surgery Center sign. The number "138" is posted on the door, but there is no Quest sign. (3) Go through this exterior door and turn left. (4) Go through the hallway door and there are signs for the Elevator on your right. (5) Take the Elevator to the second floor. (6) Exit the Elevator, and "Quest Diagnostics" is across the lobby on the left. Their name is on the door.

Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

I hope the quality of imaging is worth it! I haven't even had my first appointment yet and I am…read moreready to go make an appointment else where. I am now in need of annual breast MRI's and this was one of a very short list of providers that was covered by my insurance. When I called to schedule, I was told the location I wanted to go to, Bedford, did not do breast MRI's and I would have to go to Londonderry. I was given zero pre-appointment information other than to confirm the date/time and location of my appointment. 2 days before my appointment, i received a call telling me the equipment in Londonderry was broken and they needed to reschedule me for Bedford. When I questioned the location in light of what I had previously been told, the person calling seemed annoyed with me. He then went on to tell me they do them in Bedford but the equipment isn't as good. So I then asked him for more clarification regarding the appointment to understand the differences. He once again became annoyed. I finally had to say, "this is my health and I would like to have the information so I would be able to make the best decisions possible for my own health and wellbeing." That finally seemed to do the trick and the person slowed down and willingly answered my questions. Ultimately, I rescheduled for Bedford. Then the person gave me several instructions like don't wear lotion or deodorant, information I had not previously been given. This was my first breast MRI, so important info to be aware of! I continued to receive text reminders about the original appointment, then the day before the original appointment, I received a call to reschedule it as though the first call I had received never happened. She then told me I had no other appointment on the books. So I told her the date/time that had been confirmed the day prior. She then said oh, yeah, you have an appointment. But she then told me a different arrival time than the person the day before. When I questioned it, she got snarky with me saying "it is only a 5 minute difference." I guess their time is more valuable than mine! Hopefully their imaging techs/doctors are far better than their administration team!