Horrible company. You cannot get a real person to talk to. Everything is on the computer and many…read morequestions cannot be answered. There customer service is terrible. The nurses are good if you can get an appointment.

It never said online that I required a doctor's order or employer's note to get a TB test. My…read moreinsurance said it would be covered here, but they completely denied me service without an order. I was never notified this and it was a complete waste of my time.

First of all Quest is questionable to begin with. Their methods and training is so poor compared…read moreto others. The technician at Andover's location is terrible. I've been twice and she has left my lower arm completely bruised and swollen. This is because of the way she inserts the needle, it breaks the vein from underneath and causes bruising everywhere. I usually go to UCLA, and now, when in MA, I will go to The Laboratory in N Andover. The tech there used the same butterfly needle as Quest and I had zero marks on my arm.

The service was quick and painless. The technician was personable and professional. I was in and…read moreout in under ten minutes. I preregistered the night before on the Quest Diagnostics website, which made check-in at the kiosk in the office lobby an extremely simple process. The two people at the check-in kiosk before me had to navigate through the screens, and it did not appear too difficult for someone mildly computer savvy. The person behind the counter will help you with it, if you have trouble, according to a note next to the kiosk. Here's how to find the office: It is located in an older office park with two buildings separated by a wooded area that completely blocks the view of the other building, so you may have to do some driving around to locate Quest. (1) Find the building with "Andover Surgery Center" on the front of it (the sign is partially obscured by a tree). (2) Quest Diagnostics is in unit 138, which is located to the left of the Andover Surgery Center sign. The number "138" is posted on the door, but there is no Quest sign. (3) Go through this exterior door and turn left. (4) Go through the hallway door and there are signs for the Elevator on your right. (5) Take the Elevator to the second floor. (6) Exit the Elevator, and "Quest Diagnostics" is across the lobby on the left. Their name is on the door.

Absolutely the worst. They screwed up my order and I had to come back three times before they…read moredecided they could help me.

Lately I've needed some blood work done.. and Quest is the closest location in proximity to my Dr…read moreoffice . Convenience is the key for me when fasting, and other issues are necessary... We've all been there? Its pretty simple. You enter and sign yourself in. You are asked on the board if you will be waiting in your car? Or in the waiting room? Since it was obvious this visit no one was in there I chose what would be a very short time in the waiting area. Within maybe 20 seconds I was called in. The technician who I've seen before is always nice, making a patient feel as comfortable as possible. Utmost care is taken checking your identity and labeling... Today's blood work was basically done in a flash & I was out in record time. Yes, no one enjoys having to go for blood work... but this was a completely positive experience !

This is the only place which has ever left my arm bruised after taking blood. Will never use this…read morelocation again

I made an appt online very easily. Arrived five minutes early, checked in at the kiosk, and my name…read morewas called one minute past my appt time. The man who drew my blood was professional and friendly. Fastest I've ever had my blood drawn; painless, too.

Thier appointment system is worthless. You make an appointment ans still have to wait around 20 min…read morein a fully empty location after your schedule time.

Had an appointment forbloodwork. Was taken on time. The phlebotomist was very friendly. Did an…read moreexcellent job on the blood draw. Didn't feel a thing. Very upbeat & friendly

This quest does not mention anywhere on their website that the drug screen hours (9am-2pm) are…read moredifferent than the normal hours. I showed up at 2:05 thinking it was open until 3:30 and found out the hard way because they are too lazy to put that info anywhere other than their front door after you arrive there

This Lab is so unprofessional and poorly managed they ruined a job opportunity for a loved one by…read moregiving her a false positive due to a prescription and no one wanted to fix it, she was met with nothing but rude employees that were trying make her go away and all they had to do was put it she was on a prescription and rectify the false drug screen,but no that would mean someone did their job wrong well this grounds for a lawsuit it's defamation of character and you affected her getting employment so your name will be exposed as the tech who did the urine!!!!

I only came here because my usual urgent care place closed early that day and this was the closest…read moreurgent care location that accepted my insurance. I spent an hour here total, most of that time in the waiting room. I just walked in so perhaps if I had booked online I could have spent less time there. If you have the time, try booking ahead. Completing the online check-in process as a new patient was easy enough but it was a little annoying to have to submit driver's license and insurance card photos after the receptionist scanned both cards. Being able to view the waitlist online was nice. The medical staff were decent enough. Overall coming here addressed the issue I needed addressed, but I would rather go to my regular urgent care place.

I would give a review score of 1 based on the front desk treatment we received, and a 4 based on…read morethe actual services. When we walked through the doors of AFC North Andover for care for my elderly mother, Maria and Morgan at the front desk were incredibly rude to us. The way they treated us was dismissive, biased and verbally aggressive. When we told them they were being impolite, they responded with "If you don't like it, go somewhere else!". We will not be going anywhere else. This is our community and we are paying for the services they have committed to providing. We treated them with respect and expect the same in return. These are not quality employees. I'm shocked that AFC is employing people of low character and customer service skills. Hiring not one, but two, substandard and uncultured employees as the first impression with patients in our North Andover community is disheartening. I expected better from AFC. Then - we met Chris and Kayla (both absolutely amazing). Chris is the sole reason we are giving this place such a high review. He listened to us when we wanted to discuss the poor treatment by his front desk staff, then took steps to escalate our concerns. As a professional, he went above and beyond to provide immaculate care to my mother. We could not have asked for more excellent service. He is not only amazing at what he does, but he also advised us on the best way to be seen by Lawrence General. His advice worked. We are here now and were prioritized over other patients in the waiting room. Thanks to Chris.

Beautiful building friendly staff no fees for parking even have free valet services right off…read morehighway love the techs Sandy and Gloria - Gloria speaks fluent Spanish too! I'm recommending these services to my family