A Veterans outpatient clinic that provides primary care and specialty health services, including…read moremental health services, laboratory services, and more. This is a great location compared to its previous with plenty of parking and a large waiting room. Only major negative to this clinic is the wait time for appointments. I always have a first appointment at 8 AM and I always have to wait. I can be the only person in the waiting room, and have to wait 20-30 minutes for lab work or to see the doctor. I don't understand why the hold up if I am the only one in the office waiting area. There are not enough doctors here permanently as they rotate every couple years or they are only here a couple days a week and it is hard to schedule regularly. But where else can you get a fast appointment with a primary care physician outside? At least here you can call and schedule and then plan to see a doctor sooner than outside VA healthcare. This clinic is affiliated with the Bedford VA Hospital so you can't be a patient in Manchester VA. The two systems don't match which is dumb. This location would be very convenient if yes. When you do get in after waiting, the nurses are awesome. They are very helpful and are able to answer any questions. That is the same with the doctors. So the medical staff for this clinic are amazing. I have yet to have any medical staff issues at any VA facility. I might run into someone on admin staff from time to time who might not be helpful, but in my experience, it is a rare occasion. Back to this clinic - medical staff are awesome. If getting labs, the nurses are always helpful and educational. They know medicine quite well and it's amazing how well. Overall, great clinic that I recommend to any veteran.

The only trouble i had here is the receptionist on 3 different ocations i was there first then i…read morewaited 3 people came in for blood work they call the 3 times when almost in the lab she said the other guy was first at the third time i had enough i ask why they got ready of the sign in sheet which they used before you sign in as you coming which i told you can keep 3 people appointments in sequence and the other time i was there second to this other spanish guy which was upset becuse he was there for a while then 5 5 people came and left and i still there then i complain told her you have problem with certain people you should not work here the then another time same thin ignore me againg i dont want to go back there againg i will find not so ignorant place by the way the receptionist is spanish and i am too

Thier appointment system is worthless. You make an appointment ans still have to wait around 20 min…read morein a fully empty location after your schedule time.

Had an appointment forbloodwork. Was taken on time. The phlebotomist was very friendly. Did an…read moreexcellent job on the blood draw. Didn't feel a thing. Very upbeat & friendly

There is no way to call and talk to a human before you visit. I have arrived in the past only to…read morewait for a long time and discover they didn't have my order. It would be nice if you could call ahead to find this out.

When I need blood work, I use this Quest Diagnostics location, as it is small and not too many…read morepeople use it and I can get in and out in a jiffy. Located in the Salem Professional Center building, this lab only has 1 staff who is very friendly and keep things moving along. They close 12-1 for lunch so just keep that in mind.

First of all Quest is questionable to begin with. Their methods and training is so poor compared…read moreto others. The technician at Andover's location is terrible. I've been twice and she has left my lower arm completely bruised and swollen. This is because of the way she inserts the needle, it breaks the vein from underneath and causes bruising everywhere. I usually go to UCLA, and now, when in MA, I will go to The Laboratory in N Andover. The tech there used the same butterfly needle as Quest and I had zero marks on my arm.

The service was quick and painless. The technician was personable and professional. I was in and…read moreout in under ten minutes. I preregistered the night before on the Quest Diagnostics website, which made check-in at the kiosk in the office lobby an extremely simple process. The two people at the check-in kiosk before me had to navigate through the screens, and it did not appear too difficult for someone mildly computer savvy. The person behind the counter will help you with it, if you have trouble, according to a note next to the kiosk. Here's how to find the office: It is located in an older office park with two buildings separated by a wooded area that completely blocks the view of the other building, so you may have to do some driving around to locate Quest. (1) Find the building with "Andover Surgery Center" on the front of it (the sign is partially obscured by a tree). (2) Quest Diagnostics is in unit 138, which is located to the left of the Andover Surgery Center sign. The number "138" is posted on the door, but there is no Quest sign. (3) Go through this exterior door and turn left. (4) Go through the hallway door and there are signs for the Elevator on your right. (5) Take the Elevator to the second floor. (6) Exit the Elevator, and "Quest Diagnostics" is across the lobby on the left. Their name is on the door.

The front line technicians are OK. They could be friendlier but they're not rude, although the…read moresign-in process is an impersonal touch screen with a long wait and no people around to ask questions. Their billing is overly aggressive and you never know what anything is going to cost until after the work is done. You could wallpaper your house with the multiple bills they send, and the phone calls start pretty much one second after the due date. I put their bills at the bottom of the pile and wait until the last possible second to pay after about the 3rd voice message, just as an act of defiance because they are so annoying. Eventually, you do have to pay because they've turned their poor phlebotomists into bill collectors; who can't draw your blood until your $30.00 past due is current, even though they probably overcharged to begin with and already got $150.00 from your insurance company.Just another greedy company that is typical of everything that is wrong with our broken health care system.

From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

I ordered an item on Monday. I needed it ASAP. I requested it be shipped next day air. Tuesday I…read morereceive a call since I have not ordered anything direct from them in forever and a day. I usually order via VWR. The lady I spoke to assured me she would get the ball rolling on this order since I needed it quickly. She also told me she would call back if there was a problem with getting it out. Thursday morning I am concerned as it has not arrived. I call to check on the status of the order. I am told the order is on hold due to the fact the chemical is regulated and certain paperwork needs to be filled out. And I understand this, however I should have been advised as I expressed the fact I needed this item soon as possible. I am extremely disappointed with level of customer service at Alfa Aesar.

I work for a chemical company, and we get a lot of our raw materials from Alfa Aesar for a…read morecombination of reasons. 1) Good prices. Most of the time they beat Fisher, VWR, Sigma-Aldrich, and others. 2) Quick shipping. Very nearly all the time, we get our order the next day, meaning they have good stock, good workers, and good connections. 3) Friendly service. The people I talk to are always really helpful and friendly. I'd like to give a shout out in particular to Len and Sanjay - you guys rock. That's all.

No stars! These people don't show up. Writing this for my husband as he's is so upset. Yesterday 7…read moream 8/23/25 we had a scheduled appointment WITH a confirmed message and reminder. NO ONE SHOWED we called and sent emails and then eventually 1 email reply stating the appointment was today 8/24/25 at 7 am. Which contradicts their own confirmation. It's currently 8/24/25 7:45 am. NO ONE SHOWED. hey all mobile - do your job! don't work with this company they are completely unreliable and unresponsive. going to submit a claim with my credit card next to get our money back.

Although I typically have my labs drawn at my physician's office, sometimes typical primary care is…read morenot helpful in finding answers. Therefore, you seek alternative practitioners and you need to have your labs drawn. This is where all mobile phlebotomy comes in handy. The local lab draw stations around me would not honor the specialty lab kits I was sent (and paid for) as part of my healing journey. Most told me they only draw for physicians within their network or within the hospitals they're contracted with. Additionally, they'll only draw them if they are also going to result them. Seeing as how I was working with a specialty lab, and this specialty lab was going to provide the results that wasn't going to work. Jessica was super nice to work with: very professional. She made the whole process painless (literally) and understood the use of a specialty lab kit, which includes spinning the specimen appropriately, packaging it and sending it per the instructions. I am so thankful I found the service.

absolutely terrible. there was no one there and it still took forever to get taken back, there was…read moretrash everywhere on the floor, and one of the nurses or doctors kept walking into my room without asking or waiting for an answer when he wasn't even seeing me. i also didn't want to put my credit card on file so they charged me extra money for it. i will never ever go back there. absolutely disgusted.

The Staff is Great and the women Dr I saw was Wonderful and A Delight I would Highly recommend this…read moreplace 10 stars

ARA goes above and beyond to make sure their customers are satisfied. I can't recommend them…read moreenough!

absolute rescources,professional courteous ,superb customer service and quality .we highly…read morerecommend them.jason best customer service and educational. he tolerated our numerous emails and calls from our concerns mold situation.we are physicians scientists but when your home(just bought) causes you asthma attacks,allergies ,fatigue,mentation problerms and even rescue animals had symptoms. .