Thier appointment system is worthless. You make an appointment ans still have to wait around 20 min…read morein a fully empty location after your schedule time.

Had an appointment forbloodwork. Was taken on time. The phlebotomist was very friendly. Did an…read moreexcellent job on the blood draw. Didn't feel a thing. Very upbeat & friendly

There is no way to call and talk to a human before you visit. I have arrived in the past only to…read morewait for a long time and discover they didn't have my order. It would be nice if you could call ahead to find this out.

When I need blood work, I use this Quest Diagnostics location, as it is small and not too many…read morepeople use it and I can get in and out in a jiffy. Located in the Salem Professional Center building, this lab only has 1 staff who is very friendly and keep things moving along. They close 12-1 for lunch so just keep that in mind.

I made my appointment online with labcorp and received a confirmation email with date and time. I…read moreshowed up and office hours taped to front door show they are not in on that day. what a waste of time. I do not recommend scheduling online. maybe if you call in person might be different story but this is beyond frustrating as I have to start from square on e to get an appointment again.

The man who checked me in and performed the lab work was very friendly. Made me feel comfortableread more

First of all Quest is questionable to begin with. Their methods and training is so poor compared…read moreto others. The technician at Andover's location is terrible. I've been twice and she has left my lower arm completely bruised and swollen. This is because of the way she inserts the needle, it breaks the vein from underneath and causes bruising everywhere. I usually go to UCLA, and now, when in MA, I will go to The Laboratory in N Andover. The tech there used the same butterfly needle as Quest and I had zero marks on my arm.

The service was quick and painless. The technician was personable and professional. I was in and…read moreout in under ten minutes. I preregistered the night before on the Quest Diagnostics website, which made check-in at the kiosk in the office lobby an extremely simple process. The two people at the check-in kiosk before me had to navigate through the screens, and it did not appear too difficult for someone mildly computer savvy. The person behind the counter will help you with it, if you have trouble, according to a note next to the kiosk. Here's how to find the office: It is located in an older office park with two buildings separated by a wooded area that completely blocks the view of the other building, so you may have to do some driving around to locate Quest. (1) Find the building with "Andover Surgery Center" on the front of it (the sign is partially obscured by a tree). (2) Quest Diagnostics is in unit 138, which is located to the left of the Andover Surgery Center sign. The number "138" is posted on the door, but there is no Quest sign. (3) Go through this exterior door and turn left. (4) Go through the hallway door and there are signs for the Elevator on your right. (5) Take the Elevator to the second floor. (6) Exit the Elevator, and "Quest Diagnostics" is across the lobby on the left. Their name is on the door.

Very impersonal. You are greeted by a kiosk where you sign in. No employee facing public to answer…read moresimple questions. I always hand carrying a printed copy of orders. Labs have been drawn frequently over past 7 months. Multiple times an order was missed or a sample wasn't attached to the order. So when the tests results enter the portal for viewing one is missing so then I have to call Labcorp to get the error fixed. It delays the lab results by at least a day. Which delays medical decisions and treatment plans. Also very difficult to get in touch with supervisor who always tells me it's an education issue for the phlebotomist and that person will be informed. Regardless this same error continues to occur. I have started to ask the phlebotomist to double check all orders which is not always appreciated by the phlebotomist.

This LabCorp is located inside the Circle Health Urgent Care. I came in at 6pm on a Tuesday and…read moredidn't have to wait long. They're open 7am-7pm Monday to Friday and 7am to 1pm Saturday as of July 30, 2024. The tech was friendly and professional!

This quest does not mention anywhere on their website that the drug screen hours (9am-2pm) are…read moredifferent than the normal hours. I showed up at 2:05 thinking it was open until 3:30 and found out the hard way because they are too lazy to put that info anywhere other than their front door after you arrive there

This Lab is so unprofessional and poorly managed they ruined a job opportunity for a loved one by…read moregiving her a false positive due to a prescription and no one wanted to fix it, she was met with nothing but rude employees that were trying make her go away and all they had to do was put it she was on a prescription and rectify the false drug screen,but no that would mean someone did their job wrong well this grounds for a lawsuit it's defamation of character and you affected her getting employment so your name will be exposed as the tech who did the urine!!!!

Quest Diagnostics - 700 Rogers Street, Lowell, MA…read more This experience felt like paying for Nobu and receiving McDonald's-level service. I checked in as a walk-in using the kiosk (there was no receptionist), and the system assigned me an 11:10 AM appointment. I arrived and checked in around 10:15-10:30 and waited. By 11:20, my name still hadn't been called or displayed. Another patient was also confused about not appearing on the list. When I asked a staff member how far behind they were and explained that the kiosk had assigned my appointment time, she walked away without responding. I then had to explain the entire situation again to a phlebotomist, only to be told staff were "too busy" and asked if I had received a confirmation text -- something I was never told was required. There is no human oversight of the waiting room, no receptionist to help when the kiosk fails, and no effort to verify whether checked-in patients are being tracked. The process felt disorganized, dismissive, and unprofessional. Quest charges premium prices for essential medical services. The service at this location does not match those expectations. This isn't the first time I've had issues here, which suggests a recurring problem rather than a one-time mistake. I would not recommend this location until staffing, communication, and basic customer service are improved.

I went to Quest Diagnostics Lowell location today. The check inn process was easy at Kiosk. The…read morewait time was less then 5 minutes. There was a free parking spot outside building. Location was close to 495 highway. There was an issue with insurance and billing code when I went inside. Rosa was very helpful. She called doctors office and got correct diagnosis codes and took care of insurance problem. Rosa went out of her way above and beyond to take care of the issue. The service was excellent. I would recommend this place and will prefer to go to this place if required in future. Rosa and other staff members were very friendly and helpful. Keep up the good work guys. Very happy with your service.

Nice staff , quick appointment, but apparently a problem with reading / reporting the reports …read more Much better turn around time needed .

Pleasant and professional. I wasn't rushed. Everything was explained , even how the dye would make…read moreyou feel ! haha Will recommend to others in need.

I was looking for orthopedic appointment to make knee mri…read more.. phones are disconnected or refer to full answering machine, address does exist, but there is no info inside that building and receptionist is not aware about any orthopedic doctors at all I do not recommend this facility, waste of time