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Quest Diagnostics

3.0 (2 reviews)
Closed 7:00 am - 4:00 pm

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3 months ago

This is the only place which has ever left my arm bruised after taking blood. Will never use this location again

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4 years ago

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Quest Diagnostics

Quest Diagnostics

(5 reviews)

First of all Quest is questionable to begin with. Their methods and training is so poor compared…read moreto others. The technician at Andover's location is terrible. I've been twice and she has left my lower arm completely bruised and swollen. This is because of the way she inserts the needle, it breaks the vein from underneath and causes bruising everywhere. I usually go to UCLA, and now, when in MA, I will go to The Laboratory in N Andover. The tech there used the same butterfly needle as Quest and I had zero marks on my arm.

The service was quick and painless. The technician was personable and professional. I was in and…read moreout in under ten minutes. I preregistered the night before on the Quest Diagnostics website, which made check-in at the kiosk in the office lobby an extremely simple process. The two people at the check-in kiosk before me had to navigate through the screens, and it did not appear too difficult for someone mildly computer savvy. The person behind the counter will help you with it, if you have trouble, according to a note next to the kiosk. Here's how to find the office: It is located in an older office park with two buildings separated by a wooded area that completely blocks the view of the other building, so you may have to do some driving around to locate Quest. (1) Find the building with "Andover Surgery Center" on the front of it (the sign is partially obscured by a tree). (2) Quest Diagnostics is in unit 138, which is located to the left of the Andover Surgery Center sign. The number "138" is posted on the door, but there is no Quest sign. (3) Go through this exterior door and turn left. (4) Go through the hallway door and there are signs for the Elevator on your right. (5) Take the Elevator to the second floor. (6) Exit the Elevator, and "Quest Diagnostics" is across the lobby on the left. Their name is on the door.

Quest Diagnostics

Quest Diagnostics

(2 reviews)

Quest Diagnostics - 700 Rogers Street, Lowell, MA…read more This experience felt like paying for Nobu and receiving McDonald's-level service. I checked in as a walk-in using the kiosk (there was no receptionist), and the system assigned me an 11:10 AM appointment. I arrived and checked in around 10:15-10:30 and waited. By 11:20, my name still hadn't been called or displayed. Another patient was also confused about not appearing on the list. When I asked a staff member how far behind they were and explained that the kiosk had assigned my appointment time, she walked away without responding. I then had to explain the entire situation again to a phlebotomist, only to be told staff were "too busy" and asked if I had received a confirmation text -- something I was never told was required. There is no human oversight of the waiting room, no receptionist to help when the kiosk fails, and no effort to verify whether checked-in patients are being tracked. The process felt disorganized, dismissive, and unprofessional. Quest charges premium prices for essential medical services. The service at this location does not match those expectations. This isn't the first time I've had issues here, which suggests a recurring problem rather than a one-time mistake. I would not recommend this location until staffing, communication, and basic customer service are improved.

I went to Quest Diagnostics Lowell location today. The check inn process was easy at Kiosk. The…read morewait time was less then 5 minutes. There was a free parking spot outside building. Location was close to 495 highway. There was an issue with insurance and billing code when I went inside. Rosa was very helpful. She called doctors office and got correct diagnosis codes and took care of insurance problem. Rosa went out of her way above and beyond to take care of the issue. The service was excellent. I would recommend this place and will prefer to go to this place if required in future. Rosa and other staff members were very friendly and helpful. Keep up the good work guys. Very happy with your service.

Quest Diagnostics - laboratorytesting - Updated May 2026

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