One visit, so far, and I was most comfortable and pleased with the knowledge, kindness, and…read moreexpertise I experienced!

He should not be in practice. He gave me three (3) Vivitrol injections during ONE office visit, and…read moreended up paralyzing me due to spinal cord injury. CAN BARELY DRIVE SOME DAYS. The shots should be given a month apart, NOT DURING ONE OFFICE VISIT, and his "assistant" injected me directly below the bottom of my spinal cord. 3x, yes three times. Was injected not only three times but also directly at the base of my SPINAL CORD. CAUSED ME PERMANENT SPINAL CORD INJURY. THEN THEY LIED ABOUT THE DATES WHEN I REQUESTED MY MEDICAL RECORDS. AVOID AT ALL COSTS.

Does it make sense for a doctor to prescribe a medication that no single pharmacy in the entire…read moretown has? And when you call back to get any sort of help, you get screamed at by the oncall doctor who is unhelpful, and does not understand empathy or pain of patients who have to do so much to advocate for themselves over and over again to get access to SINGLE MEDICATION? I came at 1:45pm to be seen. After 5pm, the prescription finally gets sent out. When it gets sent out, I'm on the phone with over 5+ pharmacies, over and over again who all say they dont have the medication, but they do have the elixir form. I call the oncall doctor (who is not my doctor because I'm running out of time, and pharmacies will close) to see she can send the elixir form and she starts screaming at me saying I shouldn't be using the phone. Rupa Reddy, you're a sick awful severely deranged person. I have had a severe mouth sores for over a week hoping they can help, and now the day is over, everyone left, and I did not receive my medication, and I'm in severe pain. Thats just how awful this office is, they don't give a shit about their patients.

My husband and I recently moved to the area and needed a new primary care physician. I researched…read morethe area and saw Chelmsford Primary Care had great reviews, and that Dr. Sun was accepting new patients. My husband and I got our appointments within 2 weeks of contacting the practice and they were one right after another which made it so easy for us. When we arrived, the women at the front desk were SO kind and helpful, and they truly made us feel at home right away. The medical assistant (she had pink hair) was so friendly and very good at her job. Dr. Sun is easily the best PCP I've ever had, and I knew that right off the bat. Not only is she incredibly warm and kind, but she is thorough, upbeat, understanding and truly listens when you bring up a concern. She made me feel comfortable within seconds of meeting her and I could tell she not only cares deeply about her patients, but she is an excellent doctor. My husband had an equally positive experience with her. We are very happy to have found Chelmsford Primary Care and Dr. Sun, and we hope to be patients here for many years to come.

Dr. Steven Alter never denied my requests for out-of-work notes, and I appreciate that. I did not…read morehave surgery with him, so I can't comment on his surgical skills or outcomes. From my experience, I felt his bedside manner could be better. I often left feeling like my injury and concerns were being minimized and that I wasn't being fully heard. My impression is that he has a very direct, surgeon-focused approach, which may work well for some patients but wasn't the best fit for me. I can't say he's a bad doctor. However, beyond providing me with time off from work, I don't feel much was done to fully evaluate all of my complaints. For example, I never received comprehensive strength testing for the various issues I reported. One thing that also concerned me was that the office seemed to use a standard template in the medical notes. Some of the statements about my care did not accurately reflect what occurred during my visits, which I found frustrating. I've also spoken with three other people who were not particularly happy with their experiences when I mentioned Dr. Alter. Of course, that's anecdotal, and it doesn't mean he isn't an excellent surgeon. This review is simply my personal experience as a patient. I will say Amanda the medical receptionist was great, every request I asked for, she promptly responded to me with the information I needed.

This review is going to be about the Office Experience only. The practice itself has a good few…read moredoctors that work there, so if you're looking for a recommendation, I would look at each individual doctor. At this office, it is not uncommon to wait for over 30 minutes for your schedule appointment. While waiting, of course, patients are delighted to listen to the staff's loud conversations detailing experiences at the Medieval Times Restaurant in New Jersey, as well as personal reviews of films such as Fight Club. This lacqskadasical attitude in the workplace is indicative of a lack of passion for the job. How are doctors going to take appointments on time if their staff is slacking, laughing, and ignoring their duties? One would anticipate that Orthopedic doctors understand the need for the bones of any system to be healthy--but not here! The entire practice needs to be restructured. Too many doctors to triage and a slacking staff all leads to unhappy patients. EDIT: JUST HEARD A DOCTOR SAY "THIS IS TORTURE" THIS OFFICE PURPOSEFULLY OVERBOOKS TO MAKE MORE MONEY, NEGLECTING PATIENT EXPERIENCE AND OVERBURDENING DOCTORS' JOBS

I arrived for my appointment and was promptly checked in. After about five minutes, I was taking to…read morethe scan room. The scan procedure was completed very professionally. I received the results a few days later. Very good service.

The staff was particularly courteous as one woman walked all the way thru the building to find me!…read moreApparently I was on the wrong side of the building and instead of overloading me with confusing directions she took the time to walk to me, locate me and escorted me all the way thru the hospital and up to where the MRI office is. Before calling her I was wandering outside in the blustering cold trying different doors with no luck. My appointment was at 11pm and thankfully I was early as usual. The hospital looked like a ghost town at that time! It was a cold night and I was beginning to lose hope as I'm sure I noted a small group of vultures circling overhead at one point. Lol. Yes, I'm man enough to admit I was slightly scared picturing myself caught in an episode of The Walking Dead as the entire hospital looked swamped in darkness as if it'd fallen victim to a zombie attack! Then she appeared and with a big smile let me in thru the doors explaining I'd been mistaken. I'd come to the wrong side of the building. The check-in was smooth as silk, everything explained to me perfectly and within 5mins of walking into the office I was changed and being propped-up on the MRI machine. The girls that performed the MRI were awesome! Just the nicest ppl I've dealt with all day long! They took the time to explain everything we were going to do, what they'd be asking from me and made sure I was 100% comfortable throughout the process. It was a breeze! They had me loaded up with more pillows than my wife has on our bed at home! It was all about my comfort. They took pleasure in taking care of me, being really nice to me, and it all was genuine. They both told me how much they loved their jobs and I can see why. I'm a big believer in doing something for a living where you can feel like you've performed a service for ppl, especially those that are in need of help or aren't in the best chapter of their lives. Although I was there for just a bicep tendon I'm sure they see patients who are in the midst of just terrible circumstances when they walk into their "office" and they struck me as the perfect types of folks for those situations. Little things like that are what's important in this life. I know they def would've brightened my spirits with how easy they were to be with, talk to, and laugh with. They really do do a great job and I hope this here is all taken into account because they deserve it. I can't say enough about how cool the whole process was. Thank you very much-you guys were real pros!

Consistently excellent care. Most often seen by Dr. Churchill and the amazing Samantha Graceffo…read more However, all the staff as been praiseworthy. Thank you.

We cannot speak highly enough about the incredible care and compassion we've consistently received…read morefrom the pediatric team at Acton Medical Associates, both at the Acton and Littleton locations. As parents--especially new parents--it's hard to put into words how much it means to have a medical team that not only delivers excellent care but does so with genuine kindness, patience, and professionalism every single time. From the countless phone calls and visits--whether for routine care or last-minute sick appointments--the doctors, nurses, medical assistants, and front desk staff have all gone above and beyond. They are warm, attentive, and always willing to accommodate us, even on short notice. What has truly stood out is how everyone--from the clinical team to the administrative staff--takes the time to listen, reassure, and truly partner with us in our son's care. A special thank you to some of the amazing providers we've had the pleasure of seeing: Dr. Travassos, Dr. Darling, Dr. Chamberlain, and Dr. Harder--each one exemplifies the very best of what pediatric care should be. They treat not just the child but the entire family with empathy and respect, taking the time to answer every question, no matter how small. As a new mom, I've especially appreciated the extra care and thoughtful guidance that has eased my anxieties and helped us feel supported every step of the way. No practice is perfect, and every patient experience is unique--but this team continually goes the extra mile. They take tremendous pride in the quality of care they provide, and it truly shows. We recommend Acton Medical Associates without hesitation to all our friends and family. They are a team above the rest, and we are endlessly grateful for the care they've given our little one and our family. Thank you to each and every one of you for doing what you do--your dedication means the world to us.

I just wanted to take a moment to shine some light on Willy at the front office. As someone who…read moreworked for a medical office I know how tough it can be, often accompanied by thankless praises. Every time I come into the office, Willy is always so pleasant, professional, and welcoming to everyone. It is hard to find exceptional people who are willing to work hard these days. Please recognize Willy for his hard work, customer service, quality care, and upbeat attitude.

Really wanted to like this place, but no. Overcharged, proved it but they will not remove the fee…read more Always in a hurry to get to next patient. Waiting room tiny and packed. Go to reputable place.