Terrible place. Do not take your children here. Very arrogant Dr's that try to force treatments on your kids without informed consent.

Very poor COVID-19 response. I called early in the morning to schedule my sick kids for testing and was told I needed to fill out an online form in order to request testing. I did so and received a confirmation. Hours later, nobody reached out so I gave the office another call. I was told to rest assured that they would be scheduled for testing via text message. Several hours went by again and I called back and was told that because both kids are under the age of 5, the online system wouldn't schedule them and I should have received an error message. The woman I spoke with didn't believe that I got a confirmation, so I'm posting it here because I took screenshots. By the time the issue was figured out, no appointments were available. Very disappointing, PediWest. We are over 2 years into the pandemic and still your system is failing sick children. read more

Pediatrics West - Pediatricians Near Me - Westford, Massachusetts

We have been seeing Pediatrics West for over ten years. The plus side is they have super flexible hours. They are open late and have weekend hours. The atmosphere has changed over the years as many of the support staff cool in their demeanor. The downside is their bedside manner with children and teens who are struggling with their mental health. I know this from my job in the field and from word of mouth. If a case is "too complicated" they will drop you.I would not go to them to seek help with mental health issues for your children. Just seek help from a child psychologist or psychiatrist. Their sister company New England Center For Healthy Minds is not much better. read more

I just decided to transfer my 3 kids to another provider after 10 years. The good: Every medical provider I've seen is capable, kind, professional, top-notch, caring and responsive during appointments - that's absolutely not an issue at all! The bad: There is no specific hugely negative single event, but over the years I've seen a consistent degradation in the experience of trying to deal with this practice as a parent. The practice makes choices for their own convenience, and they do not provide a competitive patient experience. - My kids have not seen their own primary care physician in years, all well and sick visits were scheduled with NPs/PAs (all excellent providers by the way), or other providers on duty for the day. I mean we could have seen her if I insisted, but just for a well visit unless the doctor happened to be working, and several times when I tried, the appointment was a month or so after I needed the form. - Fees to pick up a copy of a medical form for school if you lost the original is $5 (or maybe $10) for a piece of paper that can't be mailed or emailed. - This highlights the lack of an electronic portal. So, you can't print the form for free, can't communicate security electronically, which means you need to navigate the phone system which has been clearly been created for the convenience of the staff and not to help the patients. In almost every case, you are directed to voicemail, which I've had to chase a response many times. - Staff is clearly told they MUST suggest a flu shot every visit. Even if it's late March and flu season is over, even if you are on a second followup and were at the office 2 weeks prior. This is clearly driven to drive high-margin services for the practice and not based on primarily being concerned for avoiding flu. - Requested a medication refill on a Wednesday. Went to the office on Saturday to pick up. The system showed the refill was entered, but it was nowhere to be found. So I was first questioned if I honored their 72-hour refill policy (I did), then I was told the only way to get the needed medication was to drive past CVS, to a different Pediatrics West office, then back to CVS, so that was a Saturday morning blown. - I was told in the past by an (again, excellent!) provider that the office will mail prescriptions. So I request a refill for my son's medication and tried. Over a week later, I hadn't heard anything. The update was - we couldn't mail it to you because you hadn't provided self-addressed, stamped envelopes. Here's the pattern: policy is geared toward the convenience of the office, which is unhelpful and burdensome to the patients. - One time I was dealing with a medical situation with my son, and a case manager reached out to offer help, which was excellent. The help, when I needed another provider recommendation was to send a provider search where "Accepting new patients" was checked. It lulled me into a false sense of security during a time when I could have really used the extra help. - Today, I called another area provider. A real person answered the phone right away to register the kids. I was transferred to a real person who answered the phone to make an appointment with the new doctor I chose based on a recommendation (from an, again excellent, former provider at Pediatrics West who brought HER OWN kids to this new practice!) Then I called Pediatrics West to ask how to transfer the medical records to this new provider. Of course I had to leave a voicemail. Of course, I'm still waiting for a callback that, my experience shows, will not come. read more

We have been taking our children to Pediatrics West for 18 years now. The customer service has become rude. The staff is quick with you on the phone after navigating the long automated system just to speak to a live person. There is no time slot availability for sick appointments. Of all three facilities open I could not get an appointment until 6 pm in a location an hour away from me. Needless to say Urgent Care was my best option..... read more

I love Love Love this practice. From the receptionists to the nurses to my daughters pediatrician. I come here specifically for dr Egan because of her years in the industry and her knowledge and grace... but I've also had the pleasure of dr A and dr church taking care of my baby. I like how communicative they are. Appt reminders are a huge plus because it's environmentally friendly (paperless) and super convenient ! There are always email updates too. I've never had scheduling problems and everyone loves my daughter! I can't say enough good things about this place. Seriously the best of the best! read more

We've been taking my son here for 14 years and it's sad how much the service has declined. There is no longer any focus on customer service. Everything is either online or they ask you to leave a message. My son went in last month for strep testing and they just sent to bill to me directly. They didn't even try to send it to my insurance. I was thinking about keeping my son here until he graduates from High School but now I think I'm going to be shopping for a new doctor. Sad, they used to be a pleasure to work with. read more

I have been at Westford location for several months and instead of loving it more I am a bit disappointed. Given I am a very hands on mom and I like to ask a lot of questions and prefer avoiding the use of medication whenever necessary as my little girl is only 16 months. We have been seeing Dr. Eagen and I have been left wanting a little more. I didn't really feel supported and listened to. Yes, she will hear me out but on occasions i felt brushed off. I also didn't feel she took my concerns or my kids health very serious. Don't get me wrong when I say this.. She would see us when necessary and refer us out if needed. Given my daughter was sick a bit often we did see Dr. A, whom gets 10 stars. This man is incredible on top of his game and expresses his concerns for your child. I really wanted to have him as my main pedi, but he is mainly seeing only sick visits and may retire soon. I really wish he would have taken us. I definitely felt listened to and he was very dedicating at assessing health issues. He even advocated for my little one to get seen by a specialist sooner rather than later. For that i am super grateful. In the last couple of months there has been several changes at the front desk. So lots of training going on. The wait times when you call are ridiculous. I wonder why there is so much turn around in the front desk staff. read more

Do you want to have 90% of your appointment take place in your car while the nurse and doctor talk to you on your cell phone and rattle off a list of questions they got from their one-size-fits-all computer prompt list, all the while your child or children fuss in the backseat? Well this is the practice for you! Since Covid this practice is conducting all their appointments in the parking lot over the phone. You will get to bring your child in for about 5 minutes to be weighed, get shots, and do all the things that can't be done over the phone. When I have questioned this I get a lecture about how this is the "new normal" and will be for at least another year. Well I have also been to Acton Medical Pediatrics and Tufts Floating Hospital for Children in Lawrence and this is not the "new normal" there. In both of those practices I can bring my children in for normal face-to-face appointments with masks on. Pediatrics West is choosing not to make these reasonable compromises and the quality of care is now abysmal as a result. I am switching my children to a new practice. read more

Dr. Sheehy is always respectful and doesn't push any agenda. He's great with kids, extremely caring and genuine, and takes great care in giving medical advice based on solid data and many years of experience. read more

These people are very unresponsive. We have registered as new patients and tried to call there administrative offices no less than 10 times and received just the voicemail box with no call back. There is no way to check if records have been transferred or any admin tasks. This indicates a lot of disorganization. read more

My daughter has been seeing Dr. Daly since birth and is now 2 years old. I am very surprised at the negative reviews of Pediatrics West in general. The doctors, nurses and other support staff have been easy to work with. It's a busy practice, but I have always gotten prompt call back from the nurses on call, etc. I don't usually write reviews, but thought I should put my two cents in, as we have had a good experience with Ped West. read more

WARNING This office will not authorize referrals to Heywood Urgent Care!!! Took my daughter to urgent care around 12pm on a Friday, immediately after picking her up from school, with suspected pink eye. I had to work that afternoon and did not have time to mess around with calling Pediatrics West, setting up an appt., driving to their office, only to sit there for 45 minutes waiting to get into a room, to again wait another 1/2 hr to be seen by a provider for 3 minutes, drive home and then drive to our pharmacy. Urgent Care = no appt. needed, in and out in less than 10 minutes, off to pharmacy with a lot of time to spare!!! Staff at urgent care told us to simply notify the PCP of the visit, who in turn would put in a referral for insurance purposes, easy as that. Yeah right! Call Pediatrics West, pick referral ext. Get a voice mail, leave msg. They call back DAYS later requesting more info. including the reason why you went to urgent care instead of their stupid office. You call back...again, voice mail. You leave msg. explaining that the reason why you went was CONVENIENCE! They call back, again, days later stating that they do not do referrals to the Heywood Urgent Care. You call to speak to manager, get put on hold 15 minutes by incompetent staff that has no idea what you're talking about, yadda yadda yadda. Bottom line: Their desk staff is incompetent to say the least. They do not care about working family convenience, run an unprofessional practice and are obviously in it for the $$. Not our first bad experience with this place, but will definitely be the last! Can't wait to get the bill from urgent care!!! What should have been a $20 visit will more than likely be $2000. Thank you Pediatrics PEST!!!! read more

We have been at Pedi West since 2011, and have been very happy with the care we have received there. We love our primary care doctor, but the NPs have all been wonderful, as well. Never an issue obtaining paperwork for school or a necessary prescription. read more

I love love love Dr. Daly! As a new mom, I obviously was very diligent in finding a pediatrician for my little one. I was referred to Dr. Church but when I called she was no longer accepting new patients. They put us with Dr. Daly and I was a bit apprehensive. The first time my husband and I met him, we instantly loved him. He is compassionate thoughtful and very intelligent. He never made me feel stupid for asking a million questions (even when I knew they were kind of dumb questions). My daughter loves seeing him which is a huge plus too! We've had several medical issues that I've called Pediatrics West about too and I find the triage nurses to be knowledgeable. They knew when to have us in for sick visits and when to have us watch. Not every cough obviously warrants a sick visit. They also call to check up if they don't have you in for a sick visit right away. I use to work at a medical office and know what it can be like behind the scenes. I have always had great interactions with the staff and the nurses who do vitals are fantastic! Couldn't be happier with Dr. Daly and Pediatrics West! read more

Good doctors, good about making urgent care/sick appointments. Not impressed with some of their office procedural rules: wouldn't give prescriptions for my daughter's ADHD medication, forcing us to go to a specialist every 6 months just for a prescription renewal. Both my daughters had their annual physicals and the doctor wouldn't discuss new concerns, saying we had to make a followup appointment, which is NOT helpful for a busy working mom, not to mention having to pay out of pocket for the 2nd appointment due to our high deductible insurance. I'll use the Minute Clinic at CVS to get the needed prescriptions -- better for my busy schedule and a lot cheaper. read more

If you are looking for an incredible practice to take your child to - you have found it! The doctors are incredible. They treat your children as if they are their own. They have incredible hours and there is always an appointment the day you need it! Highly recommend this practice! read more

We see Dr. Hiltunen at Pediatrics West and love her. We've tried a couple of other pediatricians closer to home but went back to Dr. Hiltunen, she's worth the drive! read more

Add me to the list of unhappy mothers. Called about my 10 month old sudden hard blinking and squinting. Described to the nurse (don't remember her name.) and she told me that if there's no discharge or redness then it's nothing to worry about. Sounds logical. However, I stressed that I wanted her to get a referral to an eye specialist just in case. The nurse again reiterated that I wait til the hard blinking is constant and that I need to get it on video or else it's going "TO BE A WASTE OF EVERYONE'S TIME.." I was shocked that she'd even said that. I told her it's a waste of time to see a baby??!! it's your job, you get paid to do it. She must be in the wrong profession. Then she gave me an attitude and said she's a mom too and Dr. Eagan is on vacation and won't be able to see her anyways. Why is she a nurse, sounds like she could care less about my concern and doesn't offer to have another doctor to see her. I'm not going to wait until she's start to blink like that constantly to call, not going to wait til it gets worse. I wouldn't even be speaking to her if it gets to that point. She then asked what's my insurance, I told her PPO. she said you don't even need a referral, you can just call & quickly gave me a name of a pediatric optometrist. I said thank you, hung up and look for a new place for my daughter. read more

I have not been there long enough to judge pediatrician, however my experience with secretary staff has been awful. I know that good pediatrician is all that matters however the majority of communication goes through secretary and I can say for sure that this office has the worst customer/patient service I have experienced so far...For example today when I called to see if my pediatrician can take care of the prescription authorization I was told the secretary is extremely busy today and that she most like will not be able to look into it today. What?!!! Its babies that we are talking about and if they did not need it I would not be calling....Horrible... read more

We were forced into going to Pediatric West in Fitchburg after our pediatrician retired. They used to be ok to deal with but their staff has gone downhill no wonder why they have a sign in the waiting room about complaints and not being mean to front staff because obviously they have a track record of doing so. They dropped the ball on my son's health recently. The front office staff reflects badly on them too bad as they do have a couple decent doctors. I have never dealt with such inefficiency in my life and in all my son's 8 years never had an issue with a doctor. It's the Aspen Dental of doctors..mediocre. read more

They are always quick to respond. Almost always get same day appointment. The say 48 for script most of the time it is done the same day. I would much rather get apt with someone who knows my child than a urgent doc In a box. They are open till 8pm as a working mom with a sick kid that is super helpful. Dr Eagan and Karen Flynn are always friendly and helpful. read more

I've been taking my son to Pediatrics West since 2012 and I've been very happy there. When my daughter was born, I started taking her there, too. I've always found the nursing staff to be responsive when I've called asking questions, even if it was the middle of the night or the wee hours of the morning. When I've had concerns about my children's health, they've always been supportive and fit me in for visits asap when needed. I feel like the doctors listen to me and are willing to be flexible when my philosophy/preference doesn't jive with their initial recommendations. Compared to other doctors, the wait time in the lobby is never very long, though there have been times that we've been waiting in the exam room for a while. Overall, I'd say that they have been responsive, patient, and thorough. read more

To whom it may concern : I'm a muslim mother of three kids wearing the hijab . On Friday May 27, 2016 at 10:30 AM I had an appointment In Westford pediatric west I saw DR James sheehy for my kids , my last visit was for my 2 girls vesicle checkup 11 years old a 6 years old . We were called in by a nurse named " Marybeth Dorrance" she was horrible, she didn't welcomed us at all not me or my 2 girls , never told us which room to go, which made my 6 years old girls went to different room while she is staring at her without telling her where to go , she ignored me totally as a mother , talked to my girls in a very mean way my 11 years old daughter asked me "why she is mean to us , is it because we are Muslims "? She had a very disregarding attitude towards us , she never share with me what is my girls weight or height, or the results of their vision or heading test .she acted as if I was invisible and the girls were alone in the room with her . When we were done with the Doctor Sheehy, I informed him about the nurses behavior towards us , he apologized and promised to address the whole issue . she then came back to give my 11 year old daughter her 3 shots, and this time she was worse than before and really aggressive, she stamped my girls real hard which resulted in her not able to move her both hands for the whole day and DR Sheehy asked her to bring some ice bag for my daughter as she was crying from the pain, and had to skip her school . There is no doubt in my mind that this nurse acted out of racism . She clearly has an issue with my religion, and I don't think she should be in a position , dealing with kids in such a horrible manner. Thank you , read more