Had bloodwork done at Quest Diagnostic location at Walmart 1850 SW Gatlin Blvd Port St Lucie , FLA Upon entering the waiting area, I was greeted in a very friendly manner by Lisa And was treated professionally and kindly by Kathy the phlebotomist. All and all it was a very pleasant experience. read more

We had an apt scheduled and it was in my text from quest but not in their system. I was taking one of my children for blood work. Nobody cared. Had to knock on the door. Nobody answered the phone. One nurse added us to wait list said you probably won't be seen & walked away. Then said there was no time at 5:00 when they closed. I then showed we had an apt again. They were extremely rude. My child needs a butterfly needle & they said they had none in the entire facility. Only big needles not fit for a child with veins that roll. Absolutely disgusting behavior for a business. Completely unprofessional. I DO NOT recommend taking your children to this location. Another patient was having the same tech issue with their system & nobody cared. If you want to be treated like nothing, then this is the place. read more

Do not choose the option to wait outside. They will supposedly call your name before you get a text to come inside and cancel your appointment. I finally asked when someone opened the door and a rude woman told me to sign in as a walk in before she closed the door on me. Other staff is nice but waited an extra hour which kind of messed up my day. read more

Convenient, comfortable and relaxed atmosphere. I like most are not fans of needles and labs. From front door to exit was pretty easy, quick and comforting. My tech was Josua, (forgive me if I misspelled his name) I began explaining why I am a difficult draw, he was already looking for sites as soon as I sat down. He said, don't worry, I got you and he did. First poke, painless and complete. You'll better keep this Phlebotomist on your team, if I ever have to come back, I want him as my tech. read more

Just an update. I still received excellent care. I wish I took a picture on the inside of the before but this is a picture after. They did an upgrade. It really looks good. Remember to always make an appointment, it will go much faster. While I was at my visit I heard a lady say she's been waiting for 2 hours. I hope she'll make an appointment next time. By the way, Alex who called me in had excellent customer service. I still recommend this Quest. Keep up the excellent work. read more

Quest Diagnostics - Inside of Quest - Laboratory Testing Near Me - Los Angeles, California

What a dysfunctional kingdom of nonsense. Scheduled an appointment , arrived early, checked in, showed an email from my doctors office when called, was asked to forward it to their email. Did it, was sent to lobby. 5-10-15 mins in - they don't have my email, because their internet inside is terrible (nurses words, not mine). At 15 mins mark they cancelled my appointment and offered me to check in again as a walk in. What a dysfunctional kingdom of nonsense. read more

Showed an employee (maybe Yesenia but can't recall 100%). Showed her my paperwork with stat orders. She dismissed me and said I still had to get on waitlist. Waited more than a hour and the lady that took my blood told me I had to be taken first. I told her I showed my paperwork to the other lady and she told me I had to wait on waitlist. She apologized and was very nice about it. During my time in the seat there was a gentleman (in dark scrubs) walking around the facility very unprofessionaly. Laughing, cussing and asking employees irrelevant questions while they were taking blood. After I confronted the girl that made me wait despite my stat orders. She lied and said you never showed me anything. A third lady very rudely interrupted and said well we took you already so have a nice day. No apology just pretty much get out here. Very unprofessional from three different employees. read more

My my customer alert (sent to Quest diagnostics) To whom it may concern: - No appointment reminder text. - BROKEN check in kiosks - Marlyn saved my day Please forward this email to every relevant person in the Quest diagnostic managerial And executive chain. I am emailing you because I have yet to receive my feedback email from yesterday's blood draw. I am very happy to share that Maryln was my Phlebotomist and she is superb. With all my heart, the only redeeming aspect of my recent Quest Customer satisfaction experience is Marlyn. Upon arrival, the fact that both self check-in kiosks had broken scanners, was par for the irritating course at Quest diagnostics. How is it possible that a company as big as Quest can't afford to repair their kiosks? Fortunately, after my second attempt, I realized something was awry. Then, lo and behold I saw the bent back, dog eared old piece of paper with the notice that the scanner is not working, "choose don't accept scan as the option." That was easy. I sat and watched one human being after another fumble with those damn kiosks until I decided to start letting everyone know. Hey, the scanner is not working I wasn't a happy patient-camper, but Marlyn turned it all around and here's why: Due to the fact that I did not receive a confirmation text I went from memory, and thought my appointment was at 1:20 PM when in reality it was 3:20 PM. Once I realize that I asked Marlyn if it would be better for me to come back or would they be able to fit me in. She assured me that she would fit me in. Once called and seated, my blood work order was inaccessible on the Quest diagnostic system! My BP started to rise, thank God I took a screenshot of my PCP email because I was able to attach that to a fresh email and send it directly to the location. How is it possible that my blood work order was not Accessible on the Quest network? How does Quest stay in business? Marlyne Was undaunted and would not give up and by the grace of God my email went through. Marlyn not only kept her composure throughout this stressful unpleasant moment but her kind demeanor, patience and professionalism assuaged my irritation. Marlyn so skillfully drew my blood I barely felt any pinprick whatsoever. Marlyn is an invaluable asset to Quest. But for my experience with Marlyn, moving forward I would never step foot in another quest diagnostics location again. Thank you. Kind regards, John read more

AVOID at all costs!!! The lady with long black hair and glasses had a terrible attitude even before I stepped in. I'm in an extreme amount of pain now because she did a horrible job taking my blood today. This person should not work with patients - what she did was unsafe and I'm dealing with the consequences now. This place was also dirty and infested with bugs- juat a terrible experience. read more

Is you don't have an appointment don't come here !! Even if you come early wait time is horrible waited 2 hrs and counting the employees where even late...... 2hr waiting update .. so make sure you get a appointment as walk in don't count and if your doing a fasted blood test your F'd ok waited here 3rd hour update 3 hours now I figured it out they weed out tue standbys to see how long you can wait my grandma went down the street and was able to get in I'm still waiting yea they are making walk ins wait to weed them out they just came out to see which stand by are still in the waiting room went from 8 to 2 I'm still here holding strong .. another update at this is my 3:30 min wait update was able to find a appointment online for them at 2pm will see which one get seen first so I'm at the 3hr and 50 mark got my blood and urine done almost 4 hours hope this helps and one in the future employee was apologetic I think I figured I'm not diabetic thru this experience I haven't ate in over 17 hrs started at 8am signed in at 8:09 employee was late ended at 11:50 am read more

The wait times are long and the billing is highly questionable. When I asked why I'm being billed more than my contracted amount, I got "I don't know". This is just ridiculous. Wasted my time and no resolution. read more

Followed instructions today 1/24/26, as directed, when I picked up the sample kit. No one came to the counter for 10 minutes so I left the sample. Who knows if it will be tested. I'll wait and see. Service is non-existent. Just to get the sample collection kit took 45 minutes. To drop it off, I went to three offices that said they were open before I found one that WAS open. The line was out the door and they closed in an hour so even if I stuck around I would not have been assisted. It's like the staff know this is a problem and they want us to complain as they feel they are an insignificant cog in a wheel. read more

I normally don't write reviews like this, but my experience this morning was so upsetting that I feel it's important to share... both because of how badly things began, and because of how well management later handled it. I arrived early, before the location even opened, so I could check in quickly and avoid a crowded waiting room. When the staff member finally arrived to open the door (several minutes late), I checked in at the kiosk as a walk-in and immediately made an ADA accommodation request to her. I have a disability that makes long waits in loud, overstimulating environments extremely difficult. Under federal ADA law, medical facilities must provide reasonable accommodations and engage in an "interactive process," which means they must ask what the patient needs and offer options. Unfortunately, the employee I interacted with did none of that. I think her name was Yessenia or Jessenia or Gisenia, I don't remember. She simply told me to "just check in." After waiting 40 minutes with no follow-up, I asked her again about my ADA request. She told me I still had to "wait like everyone else because I didn't have an appointment" which is not how ADA accommodations work. ADA protections apply to walk-ins too, and in many cases take priority over appointments. She did not ask what accommodation I needed, did not offer alternatives, and her tone was dismissive and unprofessional. At one point I even asked if she understood what ADA accommodations were, and her response did not inspire confidence. I told her I would be reporting this because of how poorly she handled my ADA request. If she had simply been kind, willing to listen, or even admitted she didn't fully understand ADA procedures, none of this would have escalated. This review and the complaint would never have been necessary if she had approached the situation with basic respect and a willingness to help. In total, I was left waiting nearly two hours from arrival to blood draw, despite requesting an accommodation at the beginning. During that time, I could clearly hear her behind the closed door speaking negatively about me after I asked for help. Hearing that, while already overwhelmed and overstimulated, was extremely upsetting. The waiting room was completely packed. I watched over 35 people come and go and the noise and crowding made the situation even harder. I kept trying to regulate myself, hoping someone would follow up on my ADA request, but no one ever did. When I finally called Quest Patient Services myself, they took the situation seriously, documented my complaint, and escalated it immediately. A short time later, the location manager personally called me, apologized sincerely, and let me know she would be coming back to the site to retrain the employee on ADA procedures, patient rights, and communication. I truly appreciated her professionalism and the fact that she acted so quickly. I also want to acknowledge the phlebotomist who ultimately took my blood, I believe her name was Marlene or Marlowe. She apologized to me directly, said this should have never happened, was incredibly kind and understanding, and genuinely helped calm me down after everything that had happened. Her compassion meant so much after such a distressing experience. It honestly made me emotional. A small act of kindness goes a very long way, especially in a medical setting. read more

My 5 year old daughter had an appointment yesterday at Quest Diagnostic Centinela Ave. We promptly checked in at the appointment time and did not have to wait long to get called in. Marina was helping us and she was incredibly professional, kind, and attentive throughout our visit. Her warm demeanor and efficiency made the entire process smooth and stress-free. It's clear that she genuinely cares about patient comfort and ensures a positive experience. Thank you, Marina, for your dedication and outstanding customer service! I truly appreciate your hard work and kindness. read more

I had a phlebotomist who hit the radial nerve and sent a pain down to the base of my thumb. My doctor told me it could take 18 months to heal, but that it may never be 100%. I don't have pain but I feel the nerve sensation whenever I lightly touch the wrist and hand. Another time I had a traumatic draw which caused hemolysis of the red blood cells which in turn invalidated the test results and my doctor had to to redraw more blood. read more

Avoid at all costs. Awful service. The phlebotomist we worked with made an already stressful experience 10 times more stressful. She could not find the original order from the doctor for my daughter's blood test so I called the doctor to resend. She said to wait in the waiting room and if it came within the next 10 to 15 minutes, she would do the blood draw. The doctor sent it right away and I was waiting patiently in the waiting room for her to come out. She came out maybe 11 minutes later and told us that we had missed the timeframe and we would have to check in as though we didn't have an appointment and wait a few hours. She was so rude and it seemed like she was actively trying to prevent us from being able to get the blood test that day. I asked her if I could talk to a manager and she said there was no one there so she gave me a business card. I called the number and there is no way to leave a message or talk to anyone . My daughter is incredibly fearful of needles and this just made an already stressful experience too stressful. We left without any blood draw. read more

I've been coming to this location for several months now and I've noticed that no one cleans the windows . It is very unsanitary in this place. read more

Quest Diagnostics - Extremely dirty windows - Laboratory Testing Near Me - Los Angeles, California

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I had my blood drawn today and Marlyn was absolutely wonderful.She is incredibly kind gentle,and professional,and make the whole experience very comfortable.I was especially grateful because she also helped me during a previous visit,and both times she showed great care and attention.Thank you Marlyn,for your excellent service read more

I scheduled my appointment online, showed up a few minutes beforehand, and Marlyn called my name right at my scheduled time. She was such a lovely and patient human and gentle phlebotomist! She listened to my nervous chattering, calmed my nerves, and I barely felt the blood draw. Her warmth, kindness and competence made the experience practically a pleasure :) Thanks Marlyn, happy holidays ! read more

They're supposed to open at 8, they don't show up till 8:30. It's freezing outside and there's 30 people in line. You can't call them, the recording for all the locations tells you to go to the website. There's no way to contact them. Finally they show up and it takes hours. If you want an appointment it's weeks away. If you're a walk in, prepare to spend the day. Everything is automated, only human contact is when they draw blood. Then out you go. This is a long, frustrating process! read more

there were barely enough chairs in the waiting room. I couldn't get an appointment online so walked in to simply drop off a fecal sample. If Marlyn hadn't given me her name I would have been waiting all day to simply drop it off. They need to have a special procedure for those who are only picking up sample collection kits and dropping them off. I will probably try LabCorp next time. read more

Believe the 2.5 star help rating, DON'T believe the web site when it says that you're checked in, or the fact that your name is on the list on the monitor when you walk in and sit down. I did the web check in from the link texted to me, checked that my name was on the list on the monitor, and went and had a seat. And there I sat for THIRTY THREE MINUTES (from when I sat at 12:15 for my 12:20 appointment, to 12:48) before I got a text message telling me to go have a seat and wait for my name to be called. Maybe a minute later they called my name and took me back. Wasn't a particularly clean draw either (see pic). So frustrated with the general state of medical and the few choices we have - trying to guess which will be the lesser/least awful among poor service experiences. read more

Quest Diagnostics - Probably the least clean blood draw I've had in a while, for which I waited nearly half an hour beyond my appointment time. - Laboratory Testing Near Me - Los Angeles, California

No wait time. Seen immediately and was in and out within 10 minutes of my appointment time. Marlene was so great! read more

I could've sworn I already left a review. Been coming here for like almost 10 years now. What's the point of making an appointment if you have to wait anywhere from half an hour to almost 2 hours???!!!! read more

Went in for my blood test and I showed up 15 minutes early. Five minutes after I arrived they took me inside and Sarah found my vein immediately. I told her I have a history of having problematic veins that seem to move or hide, but she got it on the first attempt and kicked butt. I was very impressed.! Thank you! I was waiting for a questionnaire from quest about my appointment, but that never arrived so I'm leaving a review here for Sarah! Really well done! Thank you read more

Great experience , all the ladies are so nice in this location ! . I want to give a shout out to Giselle and Marylin, they are always helpful to all the patients , thank you for all that you do ! read more

We were on a standby walk-in list and had to wait for an hour. The Pros: Jasmine Was AMAZING!!! My daughter is a fainter. The phlebotomist was quick and kind. My daughter very nearly passed out and Jasmine knew exactly what to do. She was ready with smelling salts and put cold compresses on my daughter. She treated my kid as though she was her own. The Cons: No early morning appointments for about a month. If you have to fast, forget about an 8am appointment. Overcrowded waiting room with no receptionist. read more

I went there at the end of the day as a walk-in, and it was quick and easy. My toddler hated it, but what toddler likes getting their blood drawn. They staff did their best to entertain her and give her stickers. read more

I drive 20 mins farther than the closest Question to go to this one because the care is night and day better here than other Quests! I've been dealing with chronic illness for about 9 years and had so much blood drawn I lost count years ago- but I'll never forget Marina the best phlebotomist EVER. She is so kind, so gentle, so cool and so real- I used to dread blood draws and I genuinely don't anymore solely because of her and the quality of care she provides every time. Marina, you're an angel. Thank you, thank you, thank you for making such a difference in my life! read more

The staff acts like entitled children... worst possible facility possible you can't get anyone on the phone ever! they always claim not to have your order so u must bring your paper work show it to them on the phone is not good enough like why are we wasting paper in 2025 and then they will send you home to make another appointment slowing your recovery because you can not get the test you need ...they take walk-ins before appointments . The problem with corporate corruption it look like this no staff treating you like an animal and they don't want pay ppl a good wage so everyone suffers america used to be a real country before ronald reagan and corporations but this service is exactly why private business shouldn't have government money read more

Quest Diagnostics - i am ten minutes away late to the appointment whats the point of an appointment I was 30 minutes early this place is trash - Laboratory Testing Near Me - Los Angeles, California

Horrible people - horrible service. Rude and unbelievably nasty and condescending. I would avoid this place and use Labcorp. They don't care about you at Quest. read more

I usually hate getting blood drawn since it's always time consuming but I didn't wait much. The line was moving pretty quick and Marlyn was really sweet and helpful with everything I needed to get done. She was helpful and I appreciated how she made sure to explain everything to me and answer my questions. read more

Been coming to this location for 4 years now. Just went this week and Marina drew my blood. She was fast and friendly. I always make an appointment in the morning. I get in and out quickly. Lots of parking and check-in is always easy. Never had any issues here and everyone has been kind and efficient. read more

Absolutely awful experience. The service was extremely slow, with unreasonably long wait times because staff was late to work, that made the whole visit frustrating. To make matters worse, the staff was shockingly unhelpful read more

The sign on the door says "Walk Ins Welcome". Don't believe it. The check in kiosk (there is no receptionist) indicated possible wait times of one hour or more. After 1 1/2 hours, I asked someone who came to the door to call the next patient, "how much longer?". She was very curt with me, and said she didn't know and that they were already 40 minutes behind. This was at 11:30 AM. We got up and left. It is becoming increasingly common to use computers to replace people, especially when you call customer service, but in business offices as well. If we had someone to talk to when we arrived, we would have realized that without an appointment, we would have had more than hours of wait time, and would have immediately left. These businesses should realize that by saving a few bucks, by not having a human receptionist, they are taking away our humanity and encouraging people to write negative reviews, like this one. read more

the worst experience ever. between 4 workers they grabbed my 2 year old with full unnecessary force to draw blood.!!!!.... they also poked my child many times because apparently "they couldn't find a good vein." besides the workers looking like previous inmates,!!! .... as my child was historically uncontrollably crying they did not care and continued to poke her and hold her down forcefully, until i said enough they stopped. these "persons" had no sympathy for human kind. i recommend anyone to be careful with your babies, unless you want a child traumatized for life with injections or needles .!!!!.!!.!.!.!.!.!........... horrible horrible workplace and workers! read more

i had to walk out , very risky lab , if you cherish your life , stay away from this Lab! A unknowingly innocent man got tested by this place and Months later he's Dead. had he went to another place and able to save him out by accident or who knows but they are dangerous to deal with it. Scary to know that a man thought he was fine and he's dead due to the irresponsible woman who works here that his daughter was screaming at read more

Quest Diagnostics - shopping center the lab is in - Laboratory Testing Near Me - Los Angeles, California

NEVER BE A WALK-IN at the facility in Playa Vista CA. I waited almost 2 hours, spoke to employees several times when they came out to call others in but since my name didn't show up on their list, they wouldn't allow me to drop off a specimen. There is only a kiosk, no windows into the office and no humans available to greet clients or resolve issues. read more

Easy check-in, I was early so they gave me the option to be texted so that I could wait outside. I was called in within minutes of my appointment by a very congenial healthcare professional. Judith was very patient, answered my questions and gently took vials of my blood. This location might want to refresh their waiting room but I do appreciate the exemplary service that they provided. read more

You can not make an appt with a human. its on the computer or online, There is no way to ask a questions. you check in on a computer. Its awful. With an appt you wait an hour. every chair is full in waiting room. DONT GO HERE ! read more