BIG SHOUTOUT TO KIMBERLY!! She was so kind, patient and professional and performed the blood draw with ease and TLC. Kimberly is an exemplary " Brand Ambassador " for Quest Diagnostics! I would give KIMBERLY TEN STARS if it was at all possible on YELP! As an " Elite" Chevroned Yelper/- I take the review process very seriously and I highly recommend this specific QUEST (inside VONS in La Quinta) and ask for Kimberly!! read more

Thank you to ALL the phlebotomists that show up; perform an exceptional job. Thank you for being personable, caring and prioritizing quality specimens. Your all appreciated read more

I concur that this place is awful. Automated check in process don't know how long the wait is and if they even have or can access my Dr's order that authorizes the tests. So I wait for how long to see if they're even accepted to do it? Hire a human back to talk to. Your reviews speak for themselves if you even care. read more

Get somebody who wants to take blood. Not somebody who wants to find out your life story and waste an hour of everyone's time who's in the waiting room. read more

If I could give them 0 stars I would. Look at reviews. There's a reason why this place has 2.5 stars. I had an appt. for my Function Health labwork this morning at 9:10 but decided to walk in at 8:00 and wait. At about 8:40 I asked the tech if I'm coming up soon and she said if I had an appt. I can't walk in. So I waited until my appt (actually she was 10 minutes late) only to be told that she couldn't do 3 of the tests today because she ran out of vials. Maybe Quest should inform Function Health if they can't do the tests instead of me wasting over an hour out of my morning?? She actually thought I was going to sit down and do half of the bloodwork then come back another time and hope she has enough vials that time. WHAT A JOKE. read more

There was only one person serving. I did not have an appointment arrived early with two people who had appointments. The employee made them wait because their system was down. The two people left and the room was empty, instead of doing my lab work she waited until her next appointment which arrived 15 minutes later. The lady waits until her appointments arrive to step out of the lab. Not a very professional place. The location on the other hand is really good and the office is clean. read more

I seriously cannot believe that this location gets two stars! It's located inside Vons market which is very strange but afterwards I went shopping. There wasn't one single person at quest the two days in a row that I went there which was like a Wednesday morning and Thursday afternoon! That is shocking because I come from the San Fernando Valley ,Nola area, where they have two quests around the corner from each other which is always packed full of people and running late. The minute I put my name in the computer she flew the door open and said hi! I jumped off the floor thinking what service. she was so sweet and spent a lot of time with me and the next day too and I had to return a sample. This place is like a dream come true for a quest visit. Julissa took my blood without leaving a bruise and she was so sweet. She says she loves to draw blood. Who says that, lol. read more

Quest Diagnostics - Julissa was excelent - Laboratory Testing Near Me - La Quinta, California

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Kimberly the woman who drew my blood was so amazing. She was confident and sure of herself which is the best quality for this job. I didn't feel the needle at all. I was so happy that I found a competent person draw my blood. read more

Just had my second visit to this Quest location in the LQ Vons, and it was another seamless and positive experience. Kimberly, the phlebotomist I had both times, is so adept at drawing blood that the woman leaving just before me turned as she was walking out the door and said, "that woman is the vein whisperer!" I agreed and said that my previous experience with her had me feeling great about returning and actually looking forward to seeing her. I used Ulta Labs to pre-order the tests I needed, which is an easy process and ends up saving you money on the tests. They often have sales for individual tests and packages for different conditions. Once ordered and paid, it's easy to schedule at Quest. I even monitored the available times through Ulta's order page so I could move my appointment up when an earlier time was open, wanting to end my fast (for the blood draw) so I could caffeinate. I printed out my order form and showed up about 7 minutes before my appointment time, which was 8:30. There's a kiosk to check in, and my wait was less than 10 minutes. I was out at exactly 8:40, which means Kimberly was running exactly on time. Again, we had a nice friendly convo as she expertly poked me and swapped out the vials and labels, and I was probably only in the chair for about 4 minutes. If people have had negative experiences here (can't believe it has 2 stars!) I believe they could be avoided by scheduling an appointment and showing up on time. My first visit was as a walk-in, but it was 7 am and I could see on the site that there were 6:50 and 7:00 available but wouldn't let me choose it at 6:45, so I drove on over and was taken before the 7:30 woman who had checked in before me but was half hour early for her appointment. Had I arrived and seen it would be a long wait, I would have kept my previously scheduled time and just left. Pay attention to their hours (including lunch closure) and respect the schedule, and all should be great! And know in advance how you're paying, whether insurance covers, etc - that's not on Quest. read more

I am not really into make review.. But I had to make one for this facility and the only person doing every alone! ELIAS GUTIERREZ... Is an amazing worker and male nurse.. He was able to Helped everyone there ,even though we're people so rude towards hem.. (He was working alone) The clinic or company Quest Diagnostics need to know about Elias Gutierrez the best worker ever see!! read more

Worst quest I've ever been too. The lab tech Kimberly was very rude. I came in as a walk in, and I waited for an hour and a half to then have their systems go down so they weren't even able to even service people with appointments. She could care less she wasn't kind at all. Don't waste your time coming here. I left without my labs done, and won't be going back. read more

Not realizing that they close from 11am-12pm for lunch, I arrived and checked in at 10:55am. At 10:58am a woman in scrubs came out to the waiting room and rather than greet me or smile, flatly said I close for lunch from 11-12. You can wait or come back. Terrible attitude and demeanor. It would've taken two minutes for her to take me. I DO NOT understand these attitudes of not caring for the patron. read more

My son went there for bloodwork this morning and because he did not have an appointment he was treated like total crap. His first time going alone. In my line of work- I recommend this office to client after client on the daily. That ends today. We will recommend another lab and specifically talk this one down. We will tell every customer about our experience here to deter them from coming here. To the rude you know what chick working there- I am glad you are miserable in your job. You deserve it. Terribly rude person read more

zero stars. all facets of quest diagnostics are absolutely inaccessible. website-not accessible "not enough information" to verify my identity. Phone-waiting time 40+ minutes--unacceptable. Test results taking ridiculous amount of time to complete. read more

Julie was fantastic with my 9 year old. She distracted her with educating her on how to do the blood draws and what was going to happen which made my kid very comfortable. The only negative I didn't like was that she said it's by appointments only at that location when it says on the wall right as you walk in that walk-ins are welcome. She was the only one working and she was fast. Very pleasant gal. read more

Terrible! Not only does the older lady have a total attitude. When I was there my insurance did not cover the testing so I paid over $300 out of pocket and then a month later I get a bill saying I would additional $200! read more

If I could leave zero stars I would. After signing in the lab technician came out to say that she was closed. It was not closing time and said since I was a walk in, Appointments to priority even though she said she was done for the done. Horrible experience. Will be reaching out to Lab Corp corporate office. read more

I wanted to see how it was before ordering tests from Walk-In Lab (to be collected at a Quest or Labcorp) and I couldn't have been more pleased. Angela does everything there, and yet she was happy to answer my questions and offer some great additional information. I'm very thankful for her and to have such a great place to go. read more

I am a local doctor myself and have used this lab for years. It's never been this bad and when I just read the reviews I understand that something drastic must have changed. The tech Elias was rude and obnoxious and they don't seem to get their faxed orders as they don't work with the EMC system that most local patients belong to. They don't have internet service so to try and obtain orders for them from MyChart is impossible without going outside into 100 degree heat to try and find 5G service. Then you're supposed to email him the orders outside. Terrible service and system. When I attempted to go back inside to see him he had taken another patient. I got into my car and drove to Argyos where I received stellar care. Not worth the trip to Quest! read more

They only have one person taking care of everything. Quest is trying to save money using a kiosk to check people in which doesn't work without hiccups. They take walk ins, but walk ins take forever so don't bother. The review is not against the person working, she did her best with the situation. read more

Absolute garbage service. I usually never write Yelp reviews but I had to this. Quest incorrectly billed my insurance using the wrong group number. Then I got charged the full amount. They were unwilling to help me resolve this in any capacity. I called the number they gave me and the man said "this is not an outbound call center" and weren't able to help me. I have surgery in a couple weeks and need this blood work done. This place has the worst customer service of any company it's insane how they're still in business. read more

Went in for routine bloodwork. Technician was in a foul mood and I almost left. If I hadn't been fasting and dying for my decaf morning coffee I would have left. As she pulled the needle out, she flicked it which hurt and left a scratch on my arm from the tip of the needle !!!! Unacceptable!! If you can't deal with your personal issues or whatever was bothering her, she should find another job where she can't physically hurt ppl. read more

From the provision of supplies for stool samples without instruction in their appropriate use; to failure to advise that the samples needed to be returned within 24 hours rendering the first group useless when an attempt was made to return them; to refusing to accept the new samples because it would be too time consuming to do so before lunch at 11 am, this despite being signed in at the facility before this time and waiting patiently until being called in, to say I was disappointed with the indifferent unprofessional attitude of the staff at this facility and their disdain for customers would be an extreme understatement. Clearly the staff here is just going through the motions and has no real desire to work there, and it is quite amazing to me that management tolerates such atrocious customer service. If you wish to be treated with contempt as a customer when you need lab work I can highly recommend Quest Diagnostics on Hwy 111 in the Vons market, but if masochism is not your thing I urge you to consider anyplace else. read more