Took 6 weeks todo a bloodtest. Failed and now have to now do it again. got charged yesterday 20$…read morefor no reason.

Great service! Very kind people and their customer service is terrific!!…read more Would love to see more people helping so the lines wouldn't take so long

This is not OPEN MRI as the name implies, it is actually Health Scan Imaging. They do have a stand…read moreup MRI. I would also like to add that this is one of the friendliest & most accommodating staff I have run across in the medical industry. Many thanks & kudos!!!

horrible phone experience! they use a call center and the staff is untrained and unprofessional and…read morethe english grammar they speak is abominable!

I did a walk-in, which wasn't too bad. I actually live closer to Eisenhower hospital, but I came…read morehere instead since I was out this way. When you walk in your checked in and you just wait. I guess I waited about an hour which wasn't bad for the morning time and the amount of people that were there. As soon as I got called, I was taking in and my blood was drawn immediately. I wish I knew the name of the technician. She was so sweet we had a great time talking. Afterwards I had to have an x-ray and there was nobody in their imaging center and they took me right away. All in all making an appointment is probably better but walking in was great for me too. I recommend.

All staff is very professional even though it's changed to another business name. They are still…read morewonderful. I'm transferring my stuff though into the Eisenhower campus so I'll be doing a lot of my other scans on that campus but this place was really really good and I stopped and picked up my Medical forms and they were very kind about getting them done quickly as I waited in the waiting room maybe 10 minutes

I had a scheduled and confirmed MRI appt yesterday. Unfortunately they didn't have what they needed…read moreto perform the MRI. The entire staff was apologetic and very nice. I understand things can occur. This MRI required of me, to abstain from Intimacy with my wife for 72 hours and to fast from midnight until the procedure. Okay not a big deal, nothing to get angry about. Here is where it gets worse!!! I called the next day to reschedule and the automated answering service said they were busy and would answer when available. After being on an automated hold call with music for over one hour without anyone picking up the call, their system ended the call. To me that's way way worse than an honest mistake which occurred at my original appt. What do you think? I had to edit this review, as obviously I needed to call back after their system ended my call without answering. So on my second call, again I've been on automated hold again. I'm over an hour again of hold time to reschedule my appt that was postponed by Halo not me. You'll never guess what happened. Yes you guessed it! Same thing occurred on this call!!! Over an hour and their system ended the call. No patient should ever have to wait 2 hours to talk to a live person to make an appt for a medical procedure. That's an indication that the patient is of no concern to the provider. It is a reflection of their professionalism. It should also cause concern for the rest of their ability in other aspects of their business to provide professional service. My new rating is 1

I come from a family who didn't go to the doctor unless it was the hospital to give birth, so I…read morehave a decades long bad habit of avoiding screenings. My first mammogram in my 30's was so yucky I decided I was done with them. Fast forward to my 50's and my hubby insisted (from a loving place) that I soldier up and get one done. To my surprise and relief, my experience at Eisenhower Breast Center was the complete opposite of my previous experience. The waiting room was warm and inviting with gentle lighting, and the check in process was swift. I waited about 5 minutes before being brought back for changing into my gown and was treated with Mom-like care by the nurse performing my exam. She was so kind and considerate of my comfort. The whole process was 15 minutes from arrival to exit. This month I completed my 3rd breast exam in a row at Eisenhower; I will never avoid them again because I will continue at this wonderful facility.

The facility is clean and nice. The staff is professional and very caring. There are mostly women…read moreon staff and that made me very comfortable. They are efficient, no waiting. Great experience.

I had occasion to have Xrays today that were difficult, at best, to endure. The tech who did the…read moretesting couldn't have been more empathetic, kind, careful, or helpful. Thank you. Ronnie in your Palm Desert office. The staff who checked me in and assisted with wheel chair service were also, without exception, kind and helpful. Kudos to one and all. Jean Stephens

Takes forever to check in. I waited 30 minutes to even get a call back to desk. Looks like lots…read moreof people are working, but no one at the desks. I don't understand what they have to do to check you in for an appointment. Finally got called and had to sit in another room They were much more efficient when they were on Fred Waring.

Beyond dirty Beyond rude…read moreBeyond incompetent The name is mis-given, not a place of angelic presence whatsoever. It is one thing to pay $1,275.00 for a full body MRI in a closed tube for one hour, but to be tortured from point of entry to a place so dirty, it boggles the mind how the 'grimy' front door remains open to the public! Words cannot express the painful experience of being 'attacked' by three staff personnel and having to call my spouse for support. Upon reading some prior complaints, it appears I wasn't alone. My only saving grace is that I walked... flew... out of there before suffering further distress. Not even a professional call-back from the office manager apologizing for this unexpected nightmare.

BILLING FRAUD A copy…read moreof a medical record is set by the California medical records release law. not to exceed 25,--. Halo demanded 300 USD from me. They are not giving me the copy, holding it hostage, waiting for the ransom of 300 dollars. i reported it to my insurance, inspector general, and will report to several more. the medical record is an ultrasound film review. It is unknown if it is accurate, truthful, or even realiable, as Halo Diagnostics apparently practices billing fraud. The large number of negative reviews on Yelp suggest this business cares less about service quality.

The main issue with Eisenhower Imaging Center is to schedule appointment for Imaging. The staff is…read morerude, hangs up on you ALL THE TIME. I spent more than one hour on the phone then before that 27 minutes. They keep you hanging then they hang up on you right after you say your DOB and name. WHY??? WHY IS THE STAFF SO F RUDE??? Very sad because one an appt has been made, the rest is easy. The staff at the Imaging Center is nice whether you go to Rancho Mirage or Palm Springs. It is usually an excellent service and experience. Why does Eisenhower allow the staff at the scheduling dept to be so unprofessional and rude?

Ease of appointments, walk ins available, and no waiting time. The employees are very helpful and…read morefriendly. Offices are very modern and well clean. It's one of the best imaging centers around. They have several locations to serve you. My only complaint is the make is very difficult to review your results. They say the results are on My Chart but make you have to set up an account on a separate web site, log on, and request them to sent the images to you. This delays viewing your images, and they are only available form short time. The process is not necessary. They should just post the images on my chart like it says they do. I gave them four Stars due to this extra step, which is the whole reason you go to them.

Jenny At Rad Net 35800 B H Drive, Ste 150A…read more I was scheduled for a PET Scan early Feb 2026 and was not in the best mood of feeling good. The 2 Cust Serv Reps at RAD NET were helpful & had a good sense of doing more to help it be easier for me. I so appreciated that but did not get their names. I then was lucky enough to have had a GREAT Nurse Jenny who yes was informed, trained and had good working knowledge "BUT" more then that she had a great attitude and a great way of doing more to make one feel safe and good. She put a smile on my face for sure for doing more to make me be aware as well as to trust and feel safe. Whoever at RAD NET that hired her hit a Home Run and I so wish all had the opportunity to experience a wonderful human being. Jenny, Thank you for ALL you did to make me feel so good. You are a pleasure and a joy at least in my eyes. RAD NET, she is a cut above.

This was my second visit for a mammogram and the staff could not have been more unpleasant and…read morerude. Due to a mistake on their end with my information, I could not receive my mammogram until I retrieved the correct info which I did not know by heart and could not access in the office as they don't have WIFI access. After 20 minutes of trying to get the info, I went back to the window to tell them I had to come back and explained that I couldn't get WIFI which is when this staff person said I could go outside and try to access it, I said no, I'll come back and she said exasperated M'am I'm giving you the option to go outside, it's not hard to do or you can take the scheduling # and reschedule. I replied I'll do that and she abruptly slapped the paper on the counter which I took and left. Horrible experience. My second visit there, how could they have the wrong info? No intention of going back.

Thank you to ALL the phlebotomists that show up; perform an exceptional job. Thank you for being…read morepersonable, caring and prioritizing quality specimens. Your all appreciated

I concur that this place is awful. Automated check in process don't know how long the wait is and…read moreif they even have or can access my Dr's order that authorizes the tests. So I wait for how long to see if they're even accepted to do it? Hire a human back to talk to. Your reviews speak for themselves if you even care.