Where did all these one-star reviewers go, to the MOON? Radnet Patient for 5+ years and I have nothing but good things to say about all the Coachella Valley centers. Called to confirm my time this morning and the lady who answered gave concise, easy-to-understand information and helpful directions. In Palm Desert today for a barium swallow test. First time to this beautiful facility. Arrived at 1245 for a 1-pm appt. First in line at check in. Insurance and ID Paperwork done in 5 minutes. Was called in for my procedure exactly at 1pm. Was greeted by two techs who explained what the test involved and got me prepped quickly. They were later joined by the radiologist who completed the final imaging. IN and OUT in 25 minutes. Took an extra five 5 minutes to wander the halls and admire the amazing skeletal images that adorned the walls. Waiting room had 20+ patients as I exited the facility. Was happy to have arrived during their sweet spot.- read more

See all

Edit: I received a private message from this location on Yelp asking if I would want their management to contact me. I said "Absolutely Not." The management cross referenced all my information and called me anyway. Gross violation of privacy. This place is out of control. I cannot believe they would access personal information and make unsolicited contact. I have never felt so violated by an imaging place. My requests for imaging went in on a Friday. I was never contacted and had to call to get the imaging scheduled. When I called to schedule my imaging the scheduler insisted that what my orthopedic had ordered was medically unnecessary. If that sounds like a receptionist playing doctor without a license that's because it is. After getting the request fixed, I arrived an hour early to my appointment. I was told they didn't have time for my appointment at all that day and I would need to call the number that screwed up the first time because their desk wasn't comfortable scheduling the imaging. Again, another receptionist deciding what my doctor had ordered was something they didn't feel like doing. I won't ever go here again. read more

Takes forever to check in. I waited 30 minutes to even get a call back to desk. Looks like lots of people are working, but no one at the desks. I don't understand what they have to do to check you in for an appointment. Finally got called and had to sit in another room They were much more efficient when they were on Fred Waring. read more

HORRIBLE. All I need is an x-ray. They send a text at least every day with a link that includes a phone number and URL to make an appt. I first tried online. Nope. Then I called the number and after entering data and listening to a very long advertisement for an enhanced Mammogram (I'm a guy!) they told me I can't make an appt for an x-ray. ItItss walk in only and IF you can find a location with availability that day, the wait time will be over an hour! I called my MD and asked for a referral for a different radiology center. This place is a joke. read more

Best Place for your mammogram ladies! Thank You Desert Advanced and see you next year. read more

I had a scheduled angiography appt. And had to take medicine prior in which I had paid for and also had my spouse take the day off to take me and When we arrived at 8:17am they tell me the tech did not show up so our appt. Was Cancelled!!!!!!! After they had emailed, called a week prior to confirm appt. Make sure I bring all my info and take my meds!! This made me so upset and also NO manager was on duty to talk to !! I will never return to this radnet center again!!!! read more

Never in my life have I been more disappointed in the response time of my MRI review... not only have I called and spoke with someone 3 times.. I actually went to the office and was assured I would have my results back within a the day but surely by tomorrow.. it's been 5 days since that conversation and 14 Business days since my MRI ... had a doctors appointment and wasn't able to bring the results... extremely unprofessional!!! Sincerely Disappointed!! read more

Terrible service. You cannot make an appointment for an xray which is already problematic. Called in the morning to ask about xray hours and was told xrays are done until 5pm and that if I came by 430 pm I could be seen. Got there at 415 pm and was told the xray tech was leaving and could not take me. I left work early to make it by 430pm as instructed, showed up even earlier and was not seen. They do not do xrays on the weekend. Apparently I have to take the entire day off work, show up, and just hope I'll be seen read more

Here with a friend at her appointment. I had no idea this Radner was here and it's a lot bigger than expected. Parking for patients are being the building. read more

Desert Advanced Imaging - Palm Desert - 2nd Waiting room - Diagnostic Imaging Near Me - Palm Desert, California

See all

Good luck trying to call this business and even better luck trying to get a bill paid. First it may take you a half hour or more talking to someone in the Philippines just to locate the account. Then trying to get the invoice info to pay a bill is next to impossible. Then out of frustration try calling the business office direct and you will get transferred to a whole other phone system- you will never get to talk to a person. Horrible client services, trying to take the human element out of providing customer service. There are plenty of other options out there; I would NEVER use this one again in the future as I demand a minimum of respect and service which this biz doesn't feel they owe a client apparently. read more

I am extremely disappointed with my experience with RadNet. My mother's imaging appointment scheduled over a month and a half in advance was cancelled twice on the same day of the appointment due to technician unavailability. We had carefully arranged our schedule around these appointments, given the importance of receiving timely CT/MRI results ordered by her physician. A healthcare provider that does not have a reliable backup system or contingency plan for essential services places an unnecessary burden on patients who depend on timely diagnostics. Delays like this are not simply inconvenient they can impact patient care and create significant stress for families trying to coordinate medical needs. Unfortunately, this experience reflects a lack of operational planning and consideration for patients' time and circumstances. I hope the organization takes steps to improve scheduling reliability and patient communication moving forward. read more

I had occasion to have Xrays today that were difficult, at best, to endure. The tech who did the testing couldn't have been more empathetic, kind, careful, or helpful. Thank you. Ronnie in your Palm Desert office. The staff who checked me in and assisted with wheel chair service were also, without exception, kind and helpful. Kudos to one and all. Jean Stephens read more

Very professional and friendly. The scheduling is spot on, and staff make it as comfortable as possible.

It was quick, probably waited only 15 minutes from walking in the door but there was also only 4 people waiting Friendly staff and professional read more

This company has to be in the top 5 of the worst of my experiences in the "medical" industry. Totally inept scheduling, cancellations same day for no valid reason, equipment breaking and another reschedule debacle. Add in the curt, cold and unhelpful clerks behind the desk, my advice is DO NOT COME HERE. Oh, and they like to try and overcharge you your co-pay. And if you do not pay this overcharge, they will not perform the scan/xray. I even called Blue Cross right from the waiting room and they informed me I knew the correct co-pay but the clowns here would not accept their word. So I had to overpay to just get service and was told by Blue Cross that I'll have to chase THEM for a refund. Completely unacceptable but to those far from friendly clerks (probably way underpaid) - it's basically pay, sit down & shut up. Never again here for my family. Really horrible company. Update - Finally got into the back & their "excellent" scheduling department booked the wrong procedure. So it could not be completed. This place is an absolute unorganized circus of chaos. Words are hard to find after this final example they are really and I mean REALLY one messed up operation! N read more

Desert Advanced Imaging - Palm Desert - Diagnostic Imaging Near Me - Palm Desert, California

My handicapped husband had an appointment for a PET Scan. After I got him ready for his appointment, transportation was arranged for him. They picked him up and got him loaded on the van. When they got there, there was a sign on the door stating that they closed because of being short staffed. They never called anyone who had an appointment that day. So unprofessional. read more

I've been going to this Imaging Center for at least 10 years I love the one on Fred wearing drive here in Palm Desert because the CT Tech dentist is phenomenal and the front desk guy Raul r a u is so amazing they're so nice and they're so understanding and they don't rush me and they answer all my questions even if I feel like they're stupid well and Dennis Rock they need to raise they are the amazing people in the world read more

Desert Advanced Imaging was easy and comfortable from start to finish. Guadalupe was friendly, professional, and helpful. The radiology technician had a great bedside manner. I highly recommend Desert Advanced Imaging. read more

I was scheduled to have a mammogram and a pelvic ultrasound at the same time about a month out. After waiting for this appointment and rescheduling my follow up Dr's appointment, I arrived last week for my appointment and was notified that the ultrasound would need to be rescheduled. I was rescheduled my ultrasound for today. And this morning there was a voicemail that my appointment would have to be rescheduled again, this time because there were no females to perform the ultrasound procedure. This means I'm going to have to reschedule my follow up with the doctor again. read more

Do not check in w/ Yolanda very unprepared and very rude. I have been here at least 50 times and never had this experience telling me. I have a co-pay when I don't they should be prepared for this. I know my insurance covers it. read more

The front desk staff was nice and very efficient. Keoni (not quite sure of the spelling) was very patient, kind, and extremely good at his job! To the nice person on the computer thank you for the pillow, music, and the singing it definitely helped to take my mind off my back pain. Would definitely recommend this location. read more

5 Stars Hands Down!!! They were professional, efficient, knowledgeable and friendly to top it off!!! Truthfully, I was a little nervous going in for a CT and Pelvic Scan. I'm not a big fan of laying on a bed that slides you into a machine to scan your body. However, the girl who did my scan was not only professional and efficient but, she was also funny. She joked with me which made me feel very comfortable. The process was over in no time and it was not at all as stressful as I had made it out to be in my mind. 5 Stars to All the Employees at Desert Advanced Imaging!!! Keep up the Good Work!!! read more

Dr sent me to El Cielo office. I could not get in at 3:30 at Cielo office- though they say they close at 4 pm. ( patients in line waiting) Then I was told to go to Radnet in PS because they are open. They sent me from their office in PS over to to Palm Desert on Fred Waring because PS has no tech until Saturday and PD office is open till 7 pm. Online it states open till 7! Phones do not work, voicemail cut me off. So I drove all the way out there anyways, and at 4:55 was told I could not be seen since the tech leaves at 5:00 pm. Now I am told I have to go to Indio and maybe I can be seen there. This will be my 4th try for an x-ray today. Also- Radnet scheduling on the app does not work either by the way. read more

How many hours do you want to be on hold? How many different reasons (5) can be given for canceling your appointment that took months to get (except the likely one that someone with money came along and bumped everyone that day)? Why do they find it reasonable that you drive 1.5 hours and get a hotel room for the night because it's a two-day test or that you can wait months for a reschedule that's near you? Don't fret, it may not be toxic after all. So, when I found a local hospital to do the test, I did the right thing and called to cancel (the test and hotel). But, I had to call five times to get someone to cancel the test (yes, I was put on hold) so someone else could have the date. In Rancho Cucamonga. Where I don't live. Desert Advanced, Grove, RadNet . . . all the same. Shameful. PS I'm sorry for the employees. Some try really hard. There are not enough and they take the brunt of corporate greed. read more

The front office are cold and uncaring. Five people behind the desk and no one will wait on you. The one girl just totally ignores people. It was 85 degrees in the office which is very uncomfortable. We had to wait one hour past our appt time. No explanation why other than they are one hour behind. They were behind because they took in a patient that did not have an appt and was not an emergency. This is unacceptable to treat patients that way. read more

I have never been to such a pleasant medical facility. Gigi in the front office is so personable and has a huge welcoming smile. All the staff in the front were friendly. Bruce called me back and he had the nicest smile and was so warm. Johnny the x-ray tech was super friendly and patient. If you have any needs for an imaging center this is the place for sure!! read more

Great experience getting a CT. Raul at the front desk got me checked in quickly and courteously. The CT tech Dennis took the scan swish-click, and I was in and out of there in 20 minutes. read more

Horrible experience PLEASE PAY ATTENTION TO WVERY SINGLE DETAIL AND PAPER THEY GIVE YOU TO SIGN. I went with my mom to complete a study today and upon arrival a daughter of a older lady was speaking to front desk telling them all the info they had on their mom was wrong. They kept asking for her copay of $20 when daughter told them her mom never had any. We told front desk we had an appt they didn't find it we had to show the lady a link of the information of my moms appt and study that they themselves sent. The whole time they were confusing a much older lady with my mom. They were about to take in the older lady and do my moms studies on her. When my mom was done we had to return within 10 min since she forgot her earrings when she told someone in front desk she completely ignored her. IF I CAN GIVE THEM A 0 STAR I WOULD. read more

There is no handicap ramp or handicap parking for disabled people near this business at all . Very dangerous and very difficult for someone on a walker or cane.. read more

do not know who called!! do not know who my Mother talked to!! Someone left a msg for My Mother on my cell phone!! Never have used my Mothers name with my account as we have separated insurance!!! tried calling the DAI and talked?? to someone who did not know anything not sure she knew her name. Her English was not enough to understand!! she did not know anything nor know what to do about the problem!! She then put me on hold and told me the office Manager would call me back!! still waiting and then while I am waiting Rad/net text me with confirmation of her appointment!!! We still do not use the same phone!!! Hope then keep the images and Xrays right!! would not want them working on any body part for me!!! read more

The worst. These people have been reckless with my health and I am sure I am not the only person. They repeatedly schedule an appointment for tests three months out then cancel the day before. I have a lump that needs to be looked at desperately, it's now been 9 months of this. If you can go anywhere else do so. read more

Terrible service for their patients. Called to schedule a paracentesis for a family member and was told they would call back in an hour. No return call. No ability to leave voicemail. I recommend finding another location to take care of your family members. read more

This place is a joke. I took my dad for chest angiogram. There was a senior patient before us, stating she had an appointment for MRI and an X-Ray. They said they can't do the X-Ray cause it's walk in only, can only do the MRI. So she was understandably upset. She asked for her ID back. The first front desk lady was like "Whaaat?" And she said "My ID". The 2nd counter lady said "OKAY SO YOU DONT WANT YOUR MRI??" Lady said yes and she said "OKAY I NEED TO CHECK YOU IN THEN" geezus, how the hell would she know. The another guy came in for an X-Ray that his doctor called in and sent him right over. Front desk told him the same, he called it a "shit show", the elderly lady also said the same verbatim. (Keep I mind this is only maybe 10 minutes since we sat down) So now on to my story, cause it's out turn. We're Mexican but we approached and spoke English, my dad is almost blind so they gave me a clipboard and told me to fill it out, they gave me a Spanish app. Well I want the English one cause my Spanish is broken and worse reading. Why did she assume we needed a Spanish form? Cause of our last name? We speak perfectly good English... We went back up and my dad NOW speaking Spanish saying "yes we are Mexican but we're American, please give my daughter an English form cause I can't see". She didn't say one word, it took literally 5 minutes for her to print English forms. That's a long time for forms to be re-printed and just standing at a window. Half way in my dad made a joke and said "we can take forms in French if you have them". Then started speaking French to her in which she replied "they are going to be in English" in a very disheartening mood. Lol. Front desk is a joke, omg I was on edge waiting to lay into them if they talk to my dad like that. My dad knew and was winked at me to be calm. Now we get called in. The tech was young and very nice but I think he was high as a kite. I don't care about that much too really cause he's basically a person that takes more paperwork. That stupid form in English was for THEM to fill out, not me. Why did the front desk ask me to complete it? All the items to complete are asking for Dr. Diagnosis. My dad just needed to sign consent on 2 pages. He took it and had him sign. Here's a major thing, they asked him upon arrival if he's ate or drink anything in the last 4 hours, luckily our trip takes 2 hours and he did not. There was no previous instruction to not do this. Also if you have diabetes, you are told to not take your meds for 2 days thereafter. That's fine it's in their take home paperwork. BUT I wonder how this effects someone that has too or specialized meds and how it effects them. My dad takes so many pills a day for various conditions. Do they cross reference what other medications what are okay? My assumption is not because of how disorganized they are. They need someone to come in and train how customer service should be and thorough training on what to expect on your appointment. I'd be happy to help and put everyone on staff accountable and organized. read more

this is the worst company I have ever experienced when trying to make an appt. 45 minutes and still unable to make an appt. due to the incompetent person who then informed me they were unable to book due to technical problems... read more

The most unpleasant and unprofessional experience. The first appointment I made, they called and cancelled to reschedule. The next appointment I made, they send me notifications to show up an hour early even if you filled out all the paperwork, so I did as directed. 20 min before my exam time, there is an announcement that the tech is running 50 minutes behind and my appointment could extend even longer. Patients just walked in and shifted everything else for those who had an appointment & even more techs called in not to come. I selected this crappy service instead of commuting an hour + to the VA hospital from my home. My heart goes out to these civilians that have to accept this type of unprofessionalism as the norm - that they have to tolerate bc there are no other options. read more

I don't know where these people got a positive experience out of dealing with the front office people here. The front office person who checked me in on my first visit was so rude I wrote a letter to her supervisor! The entire atmosphere at the Fred Waring office can only be described as "county like," with the same amount of good manners. However, the CT tech, Dennis, was very kind. That's the only thing I can say positive. I've got to go back this morning and I am dreading if that person waits on me. UPDATE: I went this morning and an auburn colored hair woman checked me in today and couldn't have been more helpful. What a great change! Also, my ultrasound vascular tech Jonathon made my two ultrasounds so pleasant. UPDATE No. 2 (6/17/2021): After 14 minutes on hold waiting to set an appointment after I was called, I was met by an operator I could literally barely understand my CT scan would be a month away! More than a month away!!!! Next call is to my doctor. Go anywhere else, if you can. read more

Omg the best stars ever . I went for a CT scan today & Raul at the front desk was so personable & kind with a smile . Then i went in for my CT scan & mind you now i have extreme anxiety . I'm sweating away that's when i met Thomas the CT scan tech . He made me so comfortable listened to my every rant made me super comfortable every which way . We started the scan & lo & behold he said i was done . I just couldn't believe him . I thought he was playing with me . I didn't even get a chance to get anxious . Omg the fastest test ever & here it took me only 5 mths to get the courage to do it . I wish i had known i also need a brain scan that I'm petrified off . We even tested out the brain scan to see if i could endure it & i sorta did . What an amazing human !!! Makes people like me feel so heard & cared for . People like him are meant to be in health care . Thank you a million times Thomas . God Bless you!!! read more

I've been to several DAI locations throughout the desert for over 20 years. Visits are typical of what to expect at an imaging facility. However, the two times I've been to the Palm Desert location, it's been so frustrating because of the check-in. Front office staff (this time, the person "helping" me) has made what should be an easy check-in process, a nightmare. From the insurance verification to my copay to just getting the order straight. It took over an hour to situate. I had received several appointment reminders a few times but was told there was not an appointment. But, it was found when I showed the texts. Then, the order was also supposedly not found. When I suggested i could call the doctor's office to resend, it was also miraculously found. I was encouraged to go to a different facility ... why if I was already there??? Then I was asked to pay $100 copay... I don't have an x-ray copay. Sometimes, if you don't know what you're doing, it's ok to ask for help or let someone else take over. But, after the entire ordeal, I can say that the back office staff was great... so because of them, I gave 2 stars instead of 1. read more

MRI It took me almost a month to get my results. That's really not fair the reason not enough help to read the X-ray. Plus I had to jump through hoops because I have a stimulator in my back. read more

I went here for the first time after a referral from Urgent Care. I went straight from Urgent Care to here with only a small wait time. Staff was very nice and I was seen within 30 minutes from the time I walked through the door. read more