The doctors at Coachella Valley Care are excellent--knowledgeable, caring, and attentive to their…read morepatients. Unfortunately, the same cannot be said for the office staff. I have repeatedly had to make multiple phone calls and return visits because things were not handled correctly during my initial appointment. Simple tasks seem to require constant follow-up, which is frustrating and time-consuming. I am also very concerned about the accuracy of my blood pressure readings. On two separate occasions, a male staff member recorded unusually high readings and informed me that my blood pressure was elevated. However, when my blood pressure was taken by a female staff member and when I monitored it at home as instructed by my doctor, the readings were consistently normal. This raises serious concerns about whether proper procedures are being followed. While I highly recommend the doctors, the office staff's lack of consistency and attention to detail has made my overall experience disappointing. 45 min wait time after coming 10 minutes prior to appointment time. Staff is rude and cannot draft a return to work properly if their life depended on it.

DOCTORS = AMAZING. FRONT OFFICE = DISASTER…read more I have nothing but praise for the doctors here -- truly wonderful people who care about their patients. That's the only reason I've continued coming to this practice. But let's talk about what really needs attention: the front office staff and answering service. Palm Desert and La Quinta - BOTH locations - are a mess. The front desk girls could not care less about patient service. They're rude, lazy, and completely checked out. Getting anyone to answer the phone or return a call is like pulling teeth. Need a refill on a necessary weekly medication? Be prepared to wait weeks. The answering service is a total joke. They're not helpful, they have no idea what they're doing, and all they do is pass the buck. And yes, I say all of this from experience -- I've worked front office in healthcare. I know what quality service and communication should look like, and this ain't it. This front office is failing your patients and making your practice look terrible. Either retrain them or replace them. Patients deserve better than this.

The main issue with Eisenhower Imaging Center is to schedule appointment for Imaging. The staff is…read morerude, hangs up on you ALL THE TIME. I spent more than one hour on the phone then before that 27 minutes. They keep you hanging then they hang up on you right after you say your DOB and name. WHY??? WHY IS THE STAFF SO F RUDE??? Very sad because one an appt has been made, the rest is easy. The staff at the Imaging Center is nice whether you go to Rancho Mirage or Palm Springs. It is usually an excellent service and experience. Why does Eisenhower allow the staff at the scheduling dept to be so unprofessional and rude?

Ease of appointments, walk ins available, and no waiting time. The employees are very helpful and…read morefriendly. Offices are very modern and well clean. It's one of the best imaging centers around. They have several locations to serve you. My only complaint is the make is very difficult to review your results. They say the results are on My Chart but make you have to set up an account on a separate web site, log on, and request them to sent the images to you. This delays viewing your images, and they are only available form short time. The process is not necessary. They should just post the images on my chart like it says they do. I gave them four Stars due to this extra step, which is the whole reason you go to them.

All staff is very professional even though it's changed to another business name. They are still…read morewonderful. I'm transferring my stuff though into the Eisenhower campus so I'll be doing a lot of my other scans on that campus but this place was really really good and I stopped and picked up my Medical forms and they were very kind about getting them done quickly as I waited in the waiting room maybe 10 minutes

I had a scheduled and confirmed MRI appt yesterday. Unfortunately they didn't have what they needed…read moreto perform the MRI. The entire staff was apologetic and very nice. I understand things can occur. This MRI required of me, to abstain from Intimacy with my wife for 72 hours and to fast from midnight until the procedure. Okay not a big deal, nothing to get angry about. Here is where it gets worse!!! I called the next day to reschedule and the automated answering service said they were busy and would answer when available. After being on an automated hold call with music for over one hour without anyone picking up the call, their system ended the call. To me that's way way worse than an honest mistake which occurred at my original appt. What do you think? I had to edit this review, as obviously I needed to call back after their system ended my call without answering. So on my second call, again I've been on automated hold again. I'm over an hour again of hold time to reschedule my appt that was postponed by Halo not me. You'll never guess what happened. Yes you guessed it! Same thing occurred on this call!!! Over an hour and their system ended the call. No patient should ever have to wait 2 hours to talk to a live person to make an appt for a medical procedure. That's an indication that the patient is of no concern to the provider. It is a reflection of their professionalism. It should also cause concern for the rest of their ability in other aspects of their business to provide professional service. My new rating is 1

Very happy with my care here very easy to make an appointment and the ultrasound went well. I love…read morehaving this option since I will not be having another mammogram ever. My results were read to me the same day and my doctor is happy with interpreting the results without getting a painful and damaging mammogram.

I can't say enough good things about Amber. From the very first appointment, she was incredibly…read moresweet, professional, and made me feel completely comfortable. Her energy is so calming and genuine -- you can tell she truly cares about what she does and about the families she works with. I actually came back to see her multiple times because the experience was just that good. She offered private ultrasounds while she was in school, and her level of professionalism and attention to detail was impressive. She took her time, answered questions, and made each visit feel special instead of rushed. If you're looking for someone who is kind, skilled, and truly lovely to be around during such an important time, Amber is your girl. I'm so grateful for her!

Very easy to schedule appointments and communicate. If they miss your call they send you a text…read moremessage. It's a quiet and peaceful environment with calm and professional staff.

It sucks to read all these reviews of others having the best experience at this place when my…read morehusband's and i was the complete worst! They NEVER answer the phone and be prepared for the girls in the front to give you the appointment times they want, not what you ask for . I had to drive up there in person to try to reschedule in person, as soon as i walked in the girls up front already had an attitude! My appointment was already cancelled that morning and none of them apparently knew who did it . Take your time and money somewhere else, praying the baby ultrasound across the street from them treat their customers way better . I will NEVER refer any family or friends to this location ever .

This place is so unprofessional, I was scheduled for an appointment was literally outside when they…read morecalled told me they can't see me due to short staff. Previous appointment before this waited 3 hrs to be seen with an appointment. Wouldn't recommend this place they don't care for the health of your unborn babies. No stars! No understanding

I just had the worst  experience at your Coachella location today the first time  I had to wait an…read morehour for the tech because she was in Joshua tree I came back to this location because she was extremely nice which is why my husband and I came back to share this experience with my family today I had a 430 app with my family I got there at 406 then was told I had to let some one else go first because they were unable to see her baby I was not happy about so the receptionist had the tech come out to speak to me and instead of being polite and offer me an apology she cought an attitude with me she was African American she rolled her eyes and said are u going to wait or are are you going to reschedule I'm coming from desert hot springs it's not exactly around the corner I decided to wait then and additional couple came in and she took them back in after she told me I was going to be next you web site says if your tech misses the first time they can come back at no charge but they should be before your other appointments they had there Time they should be the ones to wait not us I have things to do which Is why I made an appointment I expect to be seen within those 30 min not an hour after what's the point of appointments if they aren't kept I will not be returning to this place my family came from los angels what a waste of time and gas.

Have seen many women telling similar stories of poor patient care, dropping patients in the middle…read moreof their pregnancies. Ladies! PLEASE PROTECT YOURSELF FROM THIS OFFICE. I hope someone reports Pacini to the Medical Board soon!!!

Traumatizing Experience - Uncompassionate Doctors Ruined What Should Have Been Beautiful Moments…read more I had been going to Advanced Women's Healthcare in La Quinta since I was 17 years old. I recently switched gynecologists after moving out of the valley and into the city, and only now have I fully realized what a horrible office and practice this truly is. It's not the employees who ruined it--far from it. The staff is great; Tatiana, in particular, is amazing and always wonderful. In this case, it's the complete opposite of what usually happens: the employees are the highlight, but the actual doctors are uncompassionate and careless. There are no real words to describe how deeply let down I was by these doctors. During my first labor, I was treated as if I had already done this before--like I should just know everything. No one explained what natural labor feelings were. I was never told that shivering is a normal part of the labor process. Worse, when my doctor got impatient because the baby was stuck and we were waiting for a contraction, they just went ahead and sliced me (an episiotomy) so the baby could come out. That was Dr. Passini. My second labor was even more traumatizing. Two months before I gave birth, my husband suffered a life-altering accident that left him paralyzed from the waist down. I spent the last couple of months of my pregnancy completely alone while he was in rehab, dealing with immense emotional stress, confusion, and grief. When I went into labor, the pain was excruciating--the epidural was not inserted correctly and didn't work at all, so I felt every single labor pain. My husband, freshly out of the hospital just a couple of weeks earlier, was in the room hearing me scream and cry. His trauma from the accident triggered a severe PTSD reaction. The male doctor who was delivering turned around, looked my husband directly in the eyes, and said, "You need to get it together." After I gave birth, I have no real memory or recollection of anything--I just remember the doctor handing the baby over to the nurses to give to me, and that's the last I saw of him until my postpartum appointment. At that first postpartum visit, I started expressing the intense emotions and feelings I was going through, which were clearly linked to postpartum depression--made 100% understandable by everything my family had endured. I explained how these emotions were consuming my chest to the point where I couldn't breathe. The doctor's only response was, "Oh yeah, that's normal. You're gonna go through that stuff, but everything should be fine. You should be fine," delivered with such careless facial expressions. I wasn't treated like a patient; I was just another dollar sign. Throughout my entire nine-month pregnancy, I only saw two out of the four doctors scheduled for labor and delivery--each one just once. How are you supposed to build any connection or trust with people who are supposed to know you and your case when you're not just another number on a piece of paper? Now that I've switched to a new gynecologist, I'm experiencing everything I went through before--but in a new location with actual compassion, explanation, and care. I can't describe the level of trauma and PTSD this practice has caused me. Giving birth is supposed to be one of the most beautiful, special moments of your life, but these people--this practice, these doctors--took that away from me. To them, you're just another dollar; they do not care about you as a person. I am strongly recommending that you do NOT come to this practice. Yes, giving birth in the Palm Springs but there are other doctor offices that will treat you with so much more dignity, respect, and genuine good intentions and feelings toward you during labor and delivery. This experience has left lasting scars, and I wish I had known sooner. Please learn from my story and choose a provider who truly sees and supports you.