Beyond dirty Beyond rude…read moreBeyond incompetent The name is mis-given, not a place of angelic presence whatsoever. It is one thing to pay $1,275.00 for a full body MRI in a closed tube for one hour, but to be tortured from point of entry to a place so dirty, it boggles the mind how the 'grimy' front door remains open to the public! Words cannot express the painful experience of being 'attacked' by three staff personnel and having to call my spouse for support. Upon reading some prior complaints, it appears I wasn't alone. My only saving grace is that I walked... flew... out of there before suffering further distress. Not even a professional call-back from the office manager apologizing for this unexpected nightmare.

BILLING FRAUD A copy…read moreof a medical record is set by the California medical records release law. not to exceed 25,--. Halo demanded 300 USD from me. They are not giving me the copy, holding it hostage, waiting for the ransom of 300 dollars. i reported it to my insurance, inspector general, and will report to several more. the medical record is an ultrasound film review. It is unknown if it is accurate, truthful, or even realiable, as Halo Diagnostics apparently practices billing fraud. The large number of negative reviews on Yelp suggest this business cares less about service quality.

I went about a month ago for X-rays. The staff told me I needed a referral? Even though I presented…read morethem with the doctor's orders. I still haven't had the X-rays done. I traveled from Desert Hot Springs to Rancho Mirage, not a short trip. I still haven't not been informed if they got a referral for me.

On time ,professional great to work with!! Even though crowded work me right in! Clean building…read moreexcellent care

All staff is very professional even though it's changed to another business name. They are still…read morewonderful. I'm transferring my stuff though into the Eisenhower campus so I'll be doing a lot of my other scans on that campus but this place was really really good and I stopped and picked up my Medical forms and they were very kind about getting them done quickly as I waited in the waiting room maybe 10 minutes

I had a scheduled and confirmed MRI appt yesterday. Unfortunately they didn't have what they needed…read moreto perform the MRI. The entire staff was apologetic and very nice. I understand things can occur. This MRI required of me, to abstain from Intimacy with my wife for 72 hours and to fast from midnight until the procedure. Okay not a big deal, nothing to get angry about. Here is where it gets worse!!! I called the next day to reschedule and the automated answering service said they were busy and would answer when available. After being on an automated hold call with music for over one hour without anyone picking up the call, their system ended the call. To me that's way way worse than an honest mistake which occurred at my original appt. What do you think? I had to edit this review, as obviously I needed to call back after their system ended my call without answering. So on my second call, again I've been on automated hold again. I'm over an hour again of hold time to reschedule my appt that was postponed by Halo not me. You'll never guess what happened. Yes you guessed it! Same thing occurred on this call!!! Over an hour and their system ended the call. No patient should ever have to wait 2 hours to talk to a live person to make an appt for a medical procedure. That's an indication that the patient is of no concern to the provider. It is a reflection of their professionalism. It should also cause concern for the rest of their ability in other aspects of their business to provide professional service. My new rating is 1

I had a problem once and addressed it . To the person.., Since then every time I come only to this…read morelocation !! the best Desert Advanced imaging "Radnet" in the Desert !! Clean, front Desk is fast and professional and you get in and out quickly !! Great X-ray techs and quality of care 10 stars .. wait time 10 minutes!! Thank you

Tiny waiting room with no room For social distancing…read more 1 X-ray tech for many, many patients. You are not advised of this can you check in, nor are there updates. Wait times of over one hour for are the norm. The technician is overworked, and this causes her to be moody and sloppy. I have been sent back for better, clear X-rays. I do not recommend.

The main issue with Eisenhower Imaging Center is to schedule appointment for Imaging. The staff is…read morerude, hangs up on you ALL THE TIME. I spent more than one hour on the phone then before that 27 minutes. They keep you hanging then they hang up on you right after you say your DOB and name. WHY??? WHY IS THE STAFF SO F RUDE??? Very sad because one an appt has been made, the rest is easy. The staff at the Imaging Center is nice whether you go to Rancho Mirage or Palm Springs. It is usually an excellent service and experience. Why does Eisenhower allow the staff at the scheduling dept to be so unprofessional and rude?

Ease of appointments, walk ins available, and no waiting time. The employees are very helpful and…read morefriendly. Offices are very modern and well clean. It's one of the best imaging centers around. They have several locations to serve you. My only complaint is the make is very difficult to review your results. They say the results are on My Chart but make you have to set up an account on a separate web site, log on, and request them to sent the images to you. This delays viewing your images, and they are only available form short time. The process is not necessary. They should just post the images on my chart like it says they do. I gave them four Stars due to this extra step, which is the whole reason you go to them.

I had occasion to have Xrays today that were difficult, at best, to endure. The tech who did the…read moretesting couldn't have been more empathetic, kind, careful, or helpful. Thank you. Ronnie in your Palm Desert office. The staff who checked me in and assisted with wheel chair service were also, without exception, kind and helpful. Kudos to one and all. Jean Stephens

Takes forever to check in. I waited 30 minutes to even get a call back to desk. Looks like lots…read moreof people are working, but no one at the desks. I don't understand what they have to do to check you in for an appointment. Finally got called and had to sit in another room They were much more efficient when they were on Fred Waring.

horrible phone experience! they use a call center and the staff is untrained and unprofessional and…read morethe english grammar they speak is abominable!

I did a walk-in, which wasn't too bad. I actually live closer to Eisenhower hospital, but I came…read morehere instead since I was out this way. When you walk in your checked in and you just wait. I guess I waited about an hour which wasn't bad for the morning time and the amount of people that were there. As soon as I got called, I was taking in and my blood was drawn immediately. I wish I knew the name of the technician. She was so sweet we had a great time talking. Afterwards I had to have an x-ray and there was nobody in their imaging center and they took me right away. All in all making an appointment is probably better but walking in was great for me too. I recommend.

fantastic office! Everything was super clean the staff was friendly and helpful. Special shout out…read moreto Hannah my image specialist whose humor and cheerful professionalism was very important in helping calm my anxiety. I thank you Sonotec Imaging!!

Ultra Sound techs were professional, explained what they were doing thru the procedure. The place…read morewas clean. I'd recommend them.

The most difficult place to send a patient who is visiting. They almost seem as though they don't…read morewant visitors and make it difficult for the home clinic to send them. The patient said she felt very uncomfortable. Thank you for helping other patients when they want to visit the great state of California(*sarcasm*).

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