I got here around 6 am this morning and though I was 2nd in line, the man in front of me decided to…read morelet 8 people ahead of me. I was a bit frustrated because I was in a rush to get back home to bring my child to school. Irrespective of that, once we got inside all 4 computers were down. Likely due to the AWS outage. Not a great way for employees to start a Monday. My heart goes out to them! I was incredibly impressed how they stayed cool, calm and collected through it all. When it was my turn for a urine sample, the man before me in the restroom practically flooded the bathroom with urine. A very kind phlebotomist cleaned the entire bathroom before my use, adding to her difficult morning. The person who took my blood was Erika. She was patient, kind, gentle and quick. Given it was a wild start to a workday with a long line out the door I am incredibly impressed with this location and the staff. Thanks for a great experience! I am new to the CV and will frequent this location as needed.

Took my mother here today to get her lab work done at this location. The lady at the front desk was…read morefriendly and helpful, The check in process was great and the wait time with an appointment was less than 15 minutes. Erika assisted my mother with her lab work, it's usually hard for the nurse to find my mother's veins but Erika found it on the first try. Thank you for taking such good care of her and making her feel at ease.

Thank you to ALL the phlebotomists that show up; perform an exceptional job. Thank you for being…read morepersonable, caring and prioritizing quality specimens. Your all appreciated

I concur that this place is awful. Automated check in process don't know how long the wait is and…read moreif they even have or can access my Dr's order that authorizes the tests. So I wait for how long to see if they're even accepted to do it? Hire a human back to talk to. Your reviews speak for themselves if you even care.

WestPac was quick to squeeze me in for an appointment after my doctor's office "lost" two key blood…read moretests I needed for surgery. Luis went above and beyond to get me the test results ASAP, calling me with all the updates. Thank you Luis; you give me faith that there are still plenty of folks in the medical field who are here 100 percent for the patients.

I have a bit of a phobia about getting my blood drawn from several bad experiences. Erica was…read moreMarvelous!! She is excellent at what she does and the draw was peaceful and painless. She is also a wonderful person. I am very thankful to have found her!!

Took 6 weeks todo a bloodtest. Failed and now have to now do it again. got charged yesterday 20$…read morefor no reason.

Great service! Very kind people and their customer service is terrific!!…read more Would love to see more people helping so the lines wouldn't take so long

I made my appointment online. Arrived 30 minutes early to check in. Check in was easy. The…read morephlebotomist was very polite. Everything went smooth!!!

Had an appointment at 10:00 am and I arrived at 9:45 am. They said you could wait outside and they…read morewould send a message and call when your name is ready to the phone number you provided. it was 10:25 am and no message yet. I go inside and ask if they're going to send a message and the worker says yes they will send a message when a technician is ready. 10:50 AM and I ask why I haven't received a message and they said they did and called and now I was kicked out of the system because I didn't show up. Mind you I was outside their building at the front, and they said they couldn't put me in the system again since I was an no show and that I would have to set up another appointment. I show them my phone and my messages and calls... nothing. "Well it says here we sent you a notification." Worst experience ever.

Zero,wait for almost 3 hrs,rude personal and very slow service,I don't want to be here anymore.read more

Although I had to wait two hours to be seen on a Saturday because the room was packed, I had a…read morepleasant experience with the phlebotomist, Gloria. She was very sweet, had a light hand and was very polite.

I had an exceptionally positive experience at the Indio Quest Diagnostics location, and I genuinely…read morefeel grateful for the care I received. From the moment I arrived, Diane greeted me with warmth and professionalism. There was an issue with lab orders that had not been received from my doctor's office -- something that easily could have been frustrating or dismissive. Instead, Diane calmly worked through it with me. She helped me email over documentation, ensured everything was properly received, and guided the process with patience and kindness. During what could have been a stressful situation, she treated me with compassion and respect. Alex was equally incredible. She spoke to me like a human being -- not just a patient in a queue -- and showed remarkable patience and empathy throughout the entire appointment. She carefully reviewed my tests, manually entered several exams that required extra attention, and even contacted my doctor's office to make sure everything was correct. That level of thoroughness is rare. There were a few tests that couldn't be completed during my visit because I didn't have everything required. Instead of making that feel like a failure or inconvenience, Alex and Diane clearly explained next steps and set me up for success so I can return prepared. For the first time in a long while, I'm actually looking forward to returning rather than dreading it -- which says everything about how I was treated. Healthcare environments can often feel rushed and transactional. This experience was the opposite. Diane and Alex exemplify professionalism, compassion, and patient-centered care at its best. If management happens to see this: you have two exceptional team members at this location. Their work truly makes a difference. Thank you both for turning what could have been an overwhelming appointment into a positive and empowering experience. A bright spot in a cloudy week!

First time getting bw there. There was no one in the place. I signed in the the lab worker…read moreeventually came out. Told me I should make an appointment...but she'd take me this time. WTF? There was nobody there! Then I stopped in at 238pm to pick up a stool sample kit. Again nobody in the place. Same lab worker came out, I showed her my paperwork, she said she just started her break, I could wait or come back. Seriously, no one in the place, how long would it take to reach in a cupboard and get a stool kit. Terrible terrible terrible. ..or they need more than one person running this place. -5

They need more staff. There was only one woman doing the intake, blood work and processing.read more

Mismanaged computer appointment scheduling often "loses" appointments. Only a computer in the lobby…read moreso no person to assist with questions. Only ONE person on site doing everything for all appointments including the blood draws. Very poorly run. Hire more people. Qualified people need the work and quest is just being greedy trying to save money. Don't even think about trying standby here!

horrible phone experience! they use a call center and the staff is untrained and unprofessional and…read morethe english grammar they speak is abominable!

I did a walk-in, which wasn't too bad. I actually live closer to Eisenhower hospital, but I came…read morehere instead since I was out this way. When you walk in your checked in and you just wait. I guess I waited about an hour which wasn't bad for the morning time and the amount of people that were there. As soon as I got called, I was taking in and my blood was drawn immediately. I wish I knew the name of the technician. She was so sweet we had a great time talking. Afterwards I had to have an x-ray and there was nobody in their imaging center and they took me right away. All in all making an appointment is probably better but walking in was great for me too. I recommend.