I made my appointment online. Arrived 30 minutes early to check in. Check in was easy. The…read morephlebotomist was very polite. Everything went smooth!!!

Had an appointment at 10:00 am and I arrived at 9:45 am. They said you could wait outside and they…read morewould send a message and call when your name is ready to the phone number you provided. it was 10:25 am and no message yet. I go inside and ask if they're going to send a message and the worker says yes they will send a message when a technician is ready. 10:50 AM and I ask why I haven't received a message and they said they did and called and now I was kicked out of the system because I didn't show up. Mind you I was outside their building at the front, and they said they couldn't put me in the system again since I was an no show and that I would have to set up another appointment. I show them my phone and my messages and calls... nothing. "Well it says here we sent you a notification." Worst experience ever.

I got here around 6 am this morning and though I was 2nd in line, the man in front of me decided to…read morelet 8 people ahead of me. I was a bit frustrated because I was in a rush to get back home to bring my child to school. Irrespective of that, once we got inside all 4 computers were down. Likely due to the AWS outage. Not a great way for employees to start a Monday. My heart goes out to them! I was incredibly impressed how they stayed cool, calm and collected through it all. When it was my turn for a urine sample, the man before me in the restroom practically flooded the bathroom with urine. A very kind phlebotomist cleaned the entire bathroom before my use, adding to her difficult morning. The person who took my blood was Erika. She was patient, kind, gentle and quick. Given it was a wild start to a workday with a long line out the door I am incredibly impressed with this location and the staff. Thanks for a great experience! I am new to the CV and will frequent this location as needed.

Took my mother here today to get her lab work done at this location. The lady at the front desk was…read morefriendly and helpful, The check in process was great and the wait time with an appointment was less than 15 minutes. Erika assisted my mother with her lab work, it's usually hard for the nurse to find my mother's veins but Erika found it on the first try. Thank you for taking such good care of her and making her feel at ease.

I had an exceptionally positive experience at the Indio Quest Diagnostics location, and I genuinely…read morefeel grateful for the care I received. From the moment I arrived, Diane greeted me with warmth and professionalism. There was an issue with lab orders that had not been received from my doctor's office -- something that easily could have been frustrating or dismissive. Instead, Diane calmly worked through it with me. She helped me email over documentation, ensured everything was properly received, and guided the process with patience and kindness. During what could have been a stressful situation, she treated me with compassion and respect. Alex was equally incredible. She spoke to me like a human being -- not just a patient in a queue -- and showed remarkable patience and empathy throughout the entire appointment. She carefully reviewed my tests, manually entered several exams that required extra attention, and even contacted my doctor's office to make sure everything was correct. That level of thoroughness is rare. There were a few tests that couldn't be completed during my visit because I didn't have everything required. Instead of making that feel like a failure or inconvenience, Alex and Diane clearly explained next steps and set me up for success so I can return prepared. For the first time in a long while, I'm actually looking forward to returning rather than dreading it -- which says everything about how I was treated. Healthcare environments can often feel rushed and transactional. This experience was the opposite. Diane and Alex exemplify professionalism, compassion, and patient-centered care at its best. If management happens to see this: you have two exceptional team members at this location. Their work truly makes a difference. Thank you both for turning what could have been an overwhelming appointment into a positive and empowering experience. A bright spot in a cloudy week!

First time getting bw there. There was no one in the place. I signed in the the lab worker…read moreeventually came out. Told me I should make an appointment...but she'd take me this time. WTF? There was nobody there! Then I stopped in at 238pm to pick up a stool sample kit. Again nobody in the place. Same lab worker came out, I showed her my paperwork, she said she just started her break, I could wait or come back. Seriously, no one in the place, how long would it take to reach in a cupboard and get a stool kit. Terrible terrible terrible. ..or they need more than one person running this place. -5

Waited for two hours just to be told they didn't do what I went in there for despite saying it to…read morewaiting staff/writing it on form the minute I arrived. "Dr" zekh saw me and said we don't do that here. I said then why was I just waiting two hours for? He said I could try labcorp but would have to wait until Monday so, thanks for nothing.

If I could leave 0 stars, I would. I came here to get my son checked out because he has the flu…read more The doctor declined to do a check up on my child stating "I don't want to expose myself or other people". Which I understand to an extent, but YOU WORK AT AN URGENT CARE??? I wasted an hour of my time here just for the dr to not want to check my child. He said he would prescribe antibiotics since I said I suspected an ear infection but declined to check his ears or lungs for his cough. Who ethically prescribes antibiotics to a toddler without checking to make sure if they actually have an infection or not?? 10/10 do NOT recommend this urgent care. Waste of time taking my sick child here and having to wait an hour. Ridiculous!!

Yesenia at the front desk made check in super easy. I told her I was feeling anxious and like I was…read moregoing to faint (terrified of getting my blood drawn) she then asked if I wanted a place to lay down at while she finished checking me in. To my surprise she was also the technician drawing my blood and I've NEVER NOT fainted while getting my blood drawn. She made sure I was comfortable and she was so quick and efficient that I was actually shocked when just moments later she told me she was finished. She was great and I can't thank her enough for making it easy for me.

Typical LabCorp location, tucked away in a medical building. Check in was fairly smooth-but…read moreabsolutely make an appointment if you can before you go. Your technician is the person checking you in at the front desk ... so be kind and ask for help if you can't work the check in kiosk, etc. My blood draw was a breeze - painless with no bruising or residual bleeding what so ever. Test results were ready quickly on the app. Definitely would not hesitate to return to this location. Ample parking, but very little shade (welcome to the desert!)

Took 6 weeks todo a bloodtest. Failed and now have to now do it again. got charged yesterday 20$…read morefor no reason.

Great service! Very kind people and their customer service is terrific!!…read more Would love to see more people helping so the lines wouldn't take so long

Thank you to ALL the phlebotomists that show up; perform an exceptional job. Thank you for being…read morepersonable, caring and prioritizing quality specimens. Your all appreciated

I concur that this place is awful. Automated check in process don't know how long the wait is and…read moreif they even have or can access my Dr's order that authorizes the tests. So I wait for how long to see if they're even accepted to do it? Hire a human back to talk to. Your reviews speak for themselves if you even care.

WestPac was quick to squeeze me in for an appointment after my doctor's office "lost" two key blood…read moretests I needed for surgery. Luis went above and beyond to get me the test results ASAP, calling me with all the updates. Thank you Luis; you give me faith that there are still plenty of folks in the medical field who are here 100 percent for the patients.

I have a bit of a phobia about getting my blood drawn from several bad experiences. Erica was…read moreMarvelous!! She is excellent at what she does and the draw was peaceful and painless. She is also a wonderful person. I am very thankful to have found her!!

The rating associated to this review is simply to address the violation of a Health and Safety…read moreCode. I did not physically see a doctor but samples were taken from my person from the clinic staff for the purpose of obtaining lab results. Under Health and Safety Code sections 123100 - 123149.5, I have a right to view my results. I was never provided my test results and it has been 13 days since my samples were taken. I have attempted to email and call this clinic multiple times. The only reason I have not went to the clinic in person is because I was instructed not to on the written authorization I signed. I hope this review serves as a warning to others to simply get tested elsewhere. I have attached an image of the signed and dated written consent as proof of my visit.

Lack of communication. Doctor sent prescription to wrong location twice. Over an hour and still…read moredoctor hasn't sent my prescription over.

The most difficult place to send a patient who is visiting. They almost seem as though they don't…read morewant visitors and make it difficult for the home clinic to send them. The patient said she felt very uncomfortable. Thank you for helping other patients when they want to visit the great state of California(*sarcasm*).

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