When I went for my appointment and their computer was down they said to go to another Quest…read moreDiagnostics location. When I went there, the doctor's order was not in the computer system. What is the name of that other national clinical lab chain?

Had blood drawn on June 3. My doctor never received results. Because there is no way to communicate…read moreby phone, I returned to this very dismal office to get them myself. They had no record of my test results or that I had even been to the establishment. Unbelievable. There are other QDs. Stay away from this one.

I was greeted by Jessica and she was very sweet and explained the testing that was going to be…read moredone, and Jerry was the one who did the testing for my and my child he was so nice and funny I would definitely recommend this place to anyone who needs testing done

Was told it would be $300 over the phone. Was informed at time of visit that it would be $420. Was…read more promised 5 days to receive results. Took over 2 weeks. Do not go here.

I have been going to this LabCorp location for a long time. The employees do their jobs…read moreefficiently. Some are more matter-of-fact and some are more friendly, but I have never had an employee be rude to me. And they work efficiently - at least, it seems that way to me. I see reviews from people complaining about others being called before they are. Perhaps those people made an appointment while the ones waiting longer are walk-ins?

If I could give a zero I would, this front desk lady has horrible customer service skills. I would…read moredefinitely not go here. She knew that I have been here waiting for a long time. She still kept calling up other people that just walked in. Honestly I can tell in the tone of her voice that she was frustrated. Please don't ever go to this place. It takes a lot to get me to write a review like this. Wish I took a picture of her

Clean facility, appointment time was spot on, Lab technician was polite and getting blood drawn…read morewas pain free and easy. Five stars!

I am frustrated by Quest's attempt to verify my identity. I already have an account with Quest,…read morethen they want to verify my identity by opening a new account? The system sucks!

Gina was extremely rude today. I have tried to contact her multiple times with an issue I have been…read moreexperiencing today. She has decided to at this point ignore my calls, which is extremely inconsiderate as I was trying to handle a serious manner. Unfortunately, I have now needed to seek other means to get what I needed to get done since they were unable to handle my problem.

Gina was so amazing and kind. Definitely recommend this place for amazing service and hospitality .read more

I went in on Monday, May 26, 2025 to have a test done. I was told it should take up to 5 business…read moredays to receive the results back. It is now 7 business days and still nothing. When I called I was told they cannot find them and to give it another 2-3 business days for the results. I will not recommend this place to anyone. I will be disputing the charges with my bank for a service not received. For $169 it should not take almost 2 weeks to get results back. This place is truly a joke and a way to steal money from people. Must be nice!

front desk worker has horrible interaction skills, huge lack of communication. No eye contact …read more Horrible energy. worst part is, she provided me with false results

Every time you come here there's a long waiting line. The room is very crowded full of sick people…read morevery close together. It's ridiculous. If they can't handle the load, they shouldn't make so many appointments. Their technicians are always overloaded and rushed. Lab corp is so much better!!!

Quest Diagnostics, 600 N Kobayashi Rd Ste 109, Webster, TX 77598, has terrible service. I'm waiting…read moremy results 12 days. I had to do an appointment to ask about them, and their response me that they don't know explain me why my results haven't arrived and that it's not their responsibility, but rather responsibility of lab that does testing. The patient doesn't deal directly with that lab; the pacient do deal directly and pay to Quest Diagnostic. They are very irresponsible. The service is awful; you never can't contact them by phone or email because none customer service numbers work. No one will answer and they don't have informacion available for customers I stop doing my job and personal matters to go in person to ask about my results, only to receive the response that it's not their problem. Don't go to Quest Diagnostic. They are very irresponsible, inefficient, and very unprofessional. Lab Corp is much better

Today was definitely better than yesterday's visit. I stop in Monday to get a testing done…read moreimmediately once receiving the request. -1 Prior to driving to the location, I called and no one answered, no rerouted calls, it just disconnects. -1 Showing up right at 12:30 and being told they away for lunch for one hour. The blank trip just sent me. I return today at 11:35pm and I was in and out. Front desk lady keyed in my details and politely informed Vanessa, who got me in and out. (Vanessa told me she could've got me yesterday at 12:31 while I was here). She also explained that the testing and results are all done in house at this location, and reports for results turn around are within 24 hours! Which is great! The restroom paper towels definitely need to issue out more than a piece of paper that won't cover both hands. But all went well and all was very friendly today. I was there less than 15 minutes.

I called the building trying to make an appointment and they kept hanging up on me. I go in person…read more There's nobody at the front either so I could not ask for help worst place I've been to.

Quest has always been my preferred lab for blood draws. However their new billing requirements are…read moreunethical. In December they required a credit card before they would draw blood. Sixty days later I got a charge on my credit card. I never saw a copy of a bill. Never had a chance to appeal insurance denial. And never was allowed to ask my doctor to explain the tests ordered to-insurance co . If this is quest's new procedure. I'm out! They should re-evaluate unauthorized use of credit cards.

1.5 hour wait time with an appointment three hour wait without an appointment. Rude staff.read more

They do all kinds of imaging MRI/MRA/MRV, ultrasounds, etc…read more Excellent staff! Very friendly. Definitely recommend. Wait was fine. Very professional. Quick, in and out.

Made an appointment for an urgent MRI at this location. 2 hours before, they call and say they…read moredon't have the right type of MRI machine at this location and need to move it to Dairy Ashford an hour later. When I arrive there, I find out that they only scheduled half my MRi at the new location. They were running an hour and a half behind and couldn't fit me in. The staff at the Dairy Ashford location are great but the appointment call center messed up twice and everyone was "sorry" but didn't seem to care to fix it. They wasted 5 hours of my time, had me drive 30 minutes to a different location, and left me without an MRI.