Came here for a drug test for employment and other than it being cold everyone was friendly!read more

Very unprofessional. Same thing happened to my girlfriend when offered the option to be contacted…read morewhen ready. They just skipped right over her and instead of squeezing her in, made her wait another 3 hours. Shut this place down. Would you be fasting for 18 hours because some idiot didn't send you that text?

I have blood work done here every three months and occasionally I have to drop in for more work. I…read morehave always found them professional and quick. I am a hard stick and when I'm in hospital the staff nurses give up on me quickly. I have never had a problem with sticks at this clinic. They get in and out, usually with only one try, and I am on my way. I have never had to wait more then ten minutes for my turn. It may help that I treat them courteously, but I have never had a rude encounter, although the staff is not overly effusive. They are polite and efficient, and that is all I ask for.

I had an appointment for later in the day but finished with my doctor early. So, I showed up as a…read morewalk in and they would not see me until my appointment time. There was no one to talk to. It is all sign-in at a kiosk, which is okay, but I walked to change from appt to walk in. I waited about an hour, which I did expect some wait time. They were already an hour behind. There were supposed to be 5 technicians, but only 2 were working - I guess the other 3 called in sick. I am glad I am not paying for this service; my employer is. I will suggest they change servcies.

Great clinic! Great services, I was treated fairly and all my questions were answered.read more

Where do I begin, this was the worse experience ever. From something that should have been a simple…read morestitch removal turned into a nightmare.. totally can't believe they have a Texas license to practice. Basically I came in for a simple stitch removal by my ear. The lady cut the stitch in the center, leaving a piece of stitching inside causing a bad infection that lead me to the emergency room. She had one job to cut the stitch from one end and pull gently to remove the whole stitch out. Well this untrained person, left a piece inside unbeknownst to me. When the area would not heal and I felt pulsing and it turned red I had to go to the emergency room to have the small stitch piece removed by a professional. I also noticed that the medical instruments were not in a bag or in a sterile environment, so this also could have contributed to my infection because they were in open air exposed to everything. Then to top it off my emergency bill was almost $900 dollars, I have reached out to the Clinic to get reimbursement for there incompetency and at least an apology, and I have been ignored. I was not going to write a review because I understand people make mistakes, however to make a mistake and also not pay for it is beyond me.. I will have to report them to the TX Medical Board and seek justice through legal means. Please save yourself the grief of what I went through and go elsewhere!

I was greeted by Jessica and she was very sweet and explained the testing that was going to be…read moredone, and Jerry was the one who did the testing for my and my child he was so nice and funny I would definitely recommend this place to anyone who needs testing done

Was told it would be $300 over the phone. Was informed at time of visit that it would be $420. Was…read more promised 5 days to receive results. Took over 2 weeks. Do not go here.

Location clearly isn't trying to operate appropriately like the hours say so.. hence why there…read morearen't any good reviews written for this location. Closed at 5pm on weekdays but the doors are locked at 3:40pm. Do better lol

First off the location is not where it states on the card they hand out to find the location. Tried…read morecalling to get the location and waited for 3 minutes with no answer. After driving around stated address I finally find it. Walk in and check in and the lady behind the desk looks at my paperwork for labs and says oh we can't do this, you have to come early because FedEx picks up the labs and we don't keep it here. When my doctor who ordered the labs specifically stated I could walk in anytime. I told the girl how I drove all the way from Pearland,TX to Katy,TX to get this lab work done and that's an 1:45min drive at best. She said oh well you have to come early as there is nothing I can do cause FedEx picks up the lab work. I mean seriously how rude. It's already hard enough going to a place knowing that your getting blood drawn but to have the person be completely rude and not sympathize with you. Yeah that doesn't make anyone feel better about them wanting to poke you! I would not recommend this location as the girl was very rude and inconsiderate, short and insensitive.

If urgent care was a Netflix series, this location would get a 5 star rating…read more Cora at the front desk is basically the gatekeeper of calm--sweet, efficient, and didn't make me feel like I was signing up for a gym membership just to be seen. Maria the medical assistant deserves her own spin-off. Quick, friendly, and somehow managed to take vitals without making me feel like I was on trial. NP Sultana? Absolute star of the episode. Listened, explained, and actually cared--without the "Dr. Google" attitude. They tag-teamed like the Avengers of urgent care, and honestly, I left feeling healthier and entertained. If I have to get sick again (not planning on it, universe ), I'm definitely coming back here.

They took me in when they were closing up, literally 30 minutes from closing. The front desk lady…read moreMoor was super accommodating and helped me with the paperwork. Even though close to closing the MA Jose was joking with us and handled the intake super fast and smoothly and then the provider Nebril came in and told me not to stress that there's plenty of time and gave me the best medical care. I'll be back and this was the best experience. Thank you apex team.

I just wanted to say that I've used this Mason Road location a few times now and they have the best…read moreservice ever. They are very patient, kind, and are well knowledgeable of the tests and services they provide. They are always very friendly and and are willing to answer any questions and/or provide handouts in advance of their tests and service. The front staff is amazing! Iliana was most helpful when I first called in to inquire about an available test. Pricilla was very patient when I requested a handout on a particular vitamin test that the offered. And, Yelena is always so pleasant and easy going (and she has a sense of humor too. :) If you're looking for a great lab that's quick and convientient, look no further. These ladies will take really good care of you! And, their boss is pretty awesome as well.

So I took my TB skin test on Thursday around 1:45. I was told to return back to the location on…read moreMason road around the same time on Saturday. I get here around 1:30 and nobody is here to read my TB test. The office is closed although they knew I was supposed to be returning to have my test read. NOW I HAVE TO TAKE ANOTHER TEST! I'm not sure how long I have to wait until I can take another TB test nor do I want to take another TB test. I'm bringing this to corporate attention and everyone else on their leadership team.