Why in the world would a healthcare provider or anyone at all raise their voice at a person in the lobby for stepping out to the lobby. This place needs a total change of professionals. It takes about 30-45 minutes to assist each patient. Are they serious? I know for a fact they do this to serve less people. No Quest works this slow. And their attitude has got to go. read more

If I could give no stars I would cuz this place deserves nothing more. Staff members are all rude and inappropriate. No costumer service skills what so ever. Definitely not my number one choice of the Quest Lab location. Their management has to do something about it read more

I hate this place. Arrive on time, follow the instructions and sit and wait. Then you can watch a dozen idiots who can't follow simple instructions, monopolize the plebomiats time ti hwpp rhem chekc in and the insist on being seen immediately. And then they are. read more

Horrible customer service, horrible employee, the horrible company You have an appointment and waited 2 hours and tried to excuse me. "I'm sorry we are behind today " Ridiculous they thought people are free and need to wait. Very unprofessional service. read more

DO NOT COME HERE If I could leave 0 stars I would . This place is very unsanitary and the staff treats their patients VERY poorly. Specifically MARTHA , I would be embarrassed to have her as an employee. I came in to get my blood drawn and a urine test, to start off her attitude was very rude as I got called up. She asks me to fill out my insurance but then quickly takes away my pen as I'm filling it out and says I'm too slow so she goes ahead and fills it in herself. After my blood drawn I go to the restroom for the urine test. When I come back to the room to return the sample, she is no where to be found for 10 minutes and has me waiting. She finally comes back and I give her the sample then ask her if I have anything else to do but she says No and that I'm fine to leave. So I do just that, 10 min later as I'm driving home I get a call from the office saying I need to come back to sign a document . This is ridiculous as I clearly asked Martha if I needed to do anything else right before I left . Im forced to go back as she says if I don't sign then the samples can't be sent out. I arrive and sign the paper then I ask her for a paper that has a QR code to leave a review for her company. She refuses to give me it then starts yelling at me to leave and find it online . I quickly grab the paper and head out as she is yelling at me . WILL DEFINITELY NEVER RECOMMEND COMING HERE. Especially not with MARTHA! read more

I want to put zero. The most terrible and rude phlebotomist in the world. I hope I never go there again. I work in a hospital and have never seen such rude people. read more

Poor customer service, staff nasty and unprofessional. I would be too if I was underground all day! I'm

It's sad to see so many bad reviews for this location - it's the only one I go to. I used to see Marcol there but at my appt this week they said he didn't work at that location anymore. Cue MARTHA! I do not do well with blood tests and so I was a little extra nervous when my go-to guy wasn't there but as soon as I told Martha about it she immediately switched into gear to take the best care of me. She calmed my nerves, talked me through the process, distracted me with conversation and before I knew it, it was over. So grateful I have my new go to. I have been to other labs where they have a hard time getting the vein right or just are rude. I have not ever had that experience here. read more

This is the worst Quest I have EVER seen. The people who work here refuse to answer questions or help people out. They yell at people and don't allow you to finish your statement. They are cold hearted, thoughtless, and rude!! I've been to several other Quests and have had good experiences but I'll never come back to this one ever again! read more

I wasn't a fan of this office relatively compared to the other Quest locations I've visited. First of all, the instructions are not clear as to what floor to take the elevator to, which took up some time until I finally asked one of the kind security guards. The office was dark, with old worn-out chairs and worn out carpet. The front desk receptionists were pretty abrupt and probably stressed out from the full waiting area...but it didn't serve as a good first impression. I came in for a urine test and was told to put the sample in a specific tray in a room that had a patient there being helped, which I didn't appreciate because my information is taped on the container, along with several other urine samples, with a patient and her family member right there. The place was generally not clean or welcoming. The medical assistant/nurse who helped me, an Armenian woman, was very kind however and I didn't catch her name. She was very prompt and professional with me. PARKING Available in the lot outdoors. Free. read more

If i could give 0 stars i would. Stuff is extremely unpleasant, unwelcoming and not nice! I came in for my glucose test, im 7 months pregnant. You would think they would have some courtesy for pregnant people but no. Nurse Martha didn't even greet me, she directed me in the room, didn't let me put my purse anywhere made me hold it, claiming its "company policy" Was very rude the way she spoke , then Handed me Glucose drink as nasty as it already is, it was also warm! When i asked if they have cold one she Snapped at me! Then i asked if they maybe have a straw she said no, i asked if i can go get it she said i don't let her do her job. Then i walked out finished drinking the Glucose drink, i tried getting someone to set the timer "1h" but there was no receptionist, no nurse answered me knocking on the door! Then patient waled out, i used the opportunity and walked in found her myself and told her i finished it, she snapped at me again saying I can't go anywhere only to use bathroom and she thought i knew! This has been the worst quest visit i have ever had! Its beyond terrible they don't treat you as human, like they just came to collect paycheck and you annoy them with your existence. Will never come back here and do yourself a favour go to any other location! Its like we don't actually pay them to do their job and someone forces them. read more

Just came back from a blood draw. I love this place. It has a very spacious free parking lot. I can't imagine it ever getting full. The lab at Suite 50 is a little hard to find. You just need to know it's in the basement, so get in the elevator and press "b." When I arrived at 1:07pm the waiting room was completely empty. There was no one at the reception desk, but I had made an appointment so I scanned my qr code in the scanner at the desk. In a couple of minutes my name was called. My appointment was scheduled for 1:15pm. I wish I had gotten her name, because the latina who took my blood was great. I felt almost nothing and she was quick and efficient. Then I popped into the bathroom for a urine sample (make sure you don't pee before coming here!), popped it into the urine receptacle and I was out. Maybe 10 minutes max. Actually, I could understand how an empty reception desk might upset some people, but really, just make an appointment online, print out your qr code and you won't need a live human being to check in! read more

This place is the absolute worst and the entire staff need sensitivity training immediately. Not only are they unprofessional but they're rude and have nothing but contempt for their patients. I arrived 10 minutes EARLY for my appt then was told by Martha I needed the hard copy referral from my doc which no one told me. I told her I wished someone would have told me ahead of time because I would have brought it. She gave me major attitude and said, "well it's your doctor's responsibility to tell you." I asked her, "how would my doctor know or be responsible for YOUR policy?" I had the copy on my phone but she insisted I needed a hard copy or a fax (not even an email) so I had to call my doc and get it. I called my doc, came back 10 minutes later and was now a walk-in because they now claimed I was 15 minutes LATE! When I tried to get a staff member to help me they shrugged and basically said I just had to wait for Martha to come back and then told me she had gone on break! WTF?!? Not only that but my place in the walk in line didn't show up and no one else would help me even though they're all doing the exact same thing. So, I basically just had to wait by the door and stalk Martha til she came back. When she finally did come back she was incredibly rude and patronizing and when I asked her why she didn't say anything about going on break she said, "well, I'm here now." Someone really needs to speak with her about her spiteful and disrespectful bedside manner. Not only that but I had to do a urine test and when I went to the bathroom it was a mess! It had obviously not been cleaned in sometime. Paper stuck to the toilet and no soap to wash your hands. Not only is this disgusting and unsanitary but if they're doing drug tests (with a sign that says not to flush after use) I wonder about the integrity of their testing. read more

I had an appointment scheduled, but apparently my appointment was cancelled while I was checking in to the kiosk. So then I got put into the walk-in queue. Well I've been waiting a long time. I don't want to leave because I've been fasting. Someone just came out and told me I didn't finish the check in process which I did on the kiosk but of course that didn't work. So now I've checked in a third time. Still waiting. It's been hours. What really broke my heart though is that an elderly couple tried to check in on the kiosk and had problems as well. I tried to help them but they were so upset they just left. They seriously need a live person in the waiting room and to test people like human beings. read more

If there would be 0 I would definitely give them zero points. I have never seen a worse customer service in my life. What's the point of walk in if they don't even think about calling even one walk in inside. They never have available appointments to make. No matter when I check they are always fully booked. I understand that people with appointments are priority but at least they can serve one walk in customer after every 3-4 walk ins. That's just not fair. I always regret that I came here for blood test. read more

I don't think I've had such a horrific experience at a lab in my life!!! I arrived at my scheduled appointment and was told that they had lost my lab order. After waiting an hour I had to call my doctor's office on their behalf and ask to have another copy faxed over. The man at the counter who was checking people in was a jerk with an attitude not caring that people coming into the lab are dealing with various illnesses and his arrogant attitude is not something they should be subjected to. It really does not bode well for an establishment when the phlebotomist has to come out and apologize for the actions of their reception staff. read more

I would give this place negative stars if possible. The staff is super rude, not accommodating at all and entitled. Worst experience I've by far had and I will never be returning to this facility again. The front office bitches need to be fired ASAP! Might I add, super long wait times. They don't take patients in in order, they took everyone who came after me in even though I had an appoint. Unbelievable! read more

I have never come across a more rude and heartless woman - Adrianna, I am writing this review solely because of you. I went in for a blood draw with my toddler in my arm thinking this should be quick. I walked in and said hello and was using the self check in tablet to check myself in and asked her if the code my doctor's office gave us suffient to check in with. She rolled her eyes and said "do you have an appointment or no??" I answered "well, I don't know technincaly if I do or not, but I have a code". She snapped back "ok you're a walk-in". She then asked for my insurance card and I told her I don't have it and that I didn't think I'd need it since it's not my first time at quest. She just shrugged - no eye contact, and kept looking at her compunter screen. No suggestions of checking eligibility, nothing. The lack of customer service skills this woman has is 0. I called my doctors office to ask them what I should do and kept getting disconnected since the lab is in the basement and has very little service. She didn't even offer her office phone so I asked her if I could use it. Again, with no eye contact, she hands it over. My doctor's office clerk was the one who suggested Adrianna call my insurance to check eligibility based on my insurance ID number that they provided. She literally rolled her eyes and called. She then laughed about me with the person on the phone (beyond rude and disrespectful). She turns to me and says "they're unable to check eligibility". Just as I say "can I talk to them?" She hangs up the phone. I honestly think she read my ID number wrong on purpose. I left there feeling so defeated and I called my insurance company and when I read them my ID number, they confirmed eligibility and said "I don't know why the lab couldn't confirm it." Adrianna, you're a despicable person who shouldn't be working in customer service. Shame on you. read more

I'm a regular patient of Quest Diagnostics here in 801 Chevy chase but today I'm not happy with the way the phlebotomist drew my blood in room 3. I was scheduled 7:40 AM. June 05 2023. After tech finished drawing my blood, she pressed the site too hard thus it was so painful. This happened while she removed the needle because Instead of pressing the the site lightly, she pressed it so hard while removing the needle. Why can't she just pull the needle while pressing lightly instead of pressing so hard? And she poked me twice. She also told me to drink water before the lab draw but I was told by the doctor's office to go NPO which means I can't take anything per Orem or per mouth, so that's why I did not take anything from last night. Which standard is correct now? The laboratory's standard or the doctor's office? Sounds like It's a double standard with the NPO instructions. read more

Terrible place. 2pm appointment gets called in 2:40, and walk-ins sit there for 2 hours

Unprofessional staff!! Staff came in at 7:05 AM when they are technically supposed to be open at 7 AM. They only had two people working and had a hard time telling people who don't have appointments how to make appointments because one of the staff that draws blood their barely spoke English. Once you're inside they literally treat you like animals. They love to talk down to you and make you feel stupid. And the entire time does two employees/coworkers were speaking Spanish non-stop with each other and giggling. I would never make an appointment with that location ever again. read more

The place is in a basement of the building. It is old dirty and cries help. The person at the computer is awful. Rudeness and lack of customer service is the norm. I will never come back to this place. read more

This facility has no awareness of customer service. The front window is never staffed and you just sit there and wait in limbo even with an appointment. The staff really hate their job and white people as they shout and order people around in abusive tones of voice. They have no awareness that we are clients and they talk to people worse than I would ever talk to a dog. This place used to be more professional even 2 years ago but it has severely declined. I worry other Qwest labs may be this bad now. They have hardly any staff and the staff there CLEARLY hate their jobs and take it out on the Armenian and other white patients. read more

Horrible. The waiting time was so long. I am pregnant and it was hard for me to wait that long. And after the test I have pain and bruises on my hand. read more

Quest Diagnostics - My hand after blood test - Laboratory Testing Near Me - Glendale, California

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They really don't deserve even this one star. EXTREMELY unprofessional, rude and nasty staff members ever. There is nobody to check you in, answer your questions. After waiting 1.5 hours, they turned me away with my pregnant sister in the RUDEST way possible. Their nasty behavior is beyond what words can explain. Shame on all the "medical professionals" that work here, you are a disgrace! read more

If I could give 0 starts I would. What a terrible unprofessional place. They make you wait 1 hour and more before taking your blood what the hell and it's not like they are busy either. They don't even help the elderly with check in which as medical professionals you should always help the patients. Terrible service terrible staff. Never going there again!!!! read more

The staff is rude not professional at all and never attend you at your appointment time you will be waiting hours in the facility. the staff is all over the place and not organized whatsoever they did my lab work wrong and lost my test sheet so I had to come a second time then ended up somewhere else because they couldn't understand or follow the test that my provider needed. read more

May 29th of 2018 At first, I was really hesitant to book my appointment here because of the horrible rating this place has. Then I was like lemme give it a try. I arrived to my appointment 6 mins late (4:51) which is 9 mins before closing time. They were really understanding, quick, and friendly. They never made me feel bad that am late and they also took the blood samples in few minutes. I then asked them why do u guys have this harsh rating when you're actually providing an excellent service? They told me it's because of a former bad worker who ruined this place reputation and that they're all paying for it! This place deserves at least 4 stars based on the customer service and the quick service that I received today. read more

Horrible service!!!!!!!!!! That's all I can say !!!!!!!!!!!! If you make an appointment here, it doesn't work. read more

Do yourself a favor and NEVER EVER go the the Quest Lab on Chevy Chase in Glendale! I have chronically had horrible experiences there the last three times I have been there. I will never go there again. If my insurance let me, I would never use any Quest again. They are always chronically understaffed, have lost my lab orders every. single. time. The curt woman at the front desk is not willing to thoroughly do her job. I had to get very terse her to get her to search for my orders and then she did and finally found them. They try to get you to do their job by having you call the dr if they have any issues with your order even though they have no internet or phone reception for you to do so. The lab also only did half the tests and forgot to do the other half of my 24 hour urine test so I needed to take yet another day off from work to do the 24 hour urine test. I have no confidence they will complete the repeat test correctly again. I have been chronically ill since I was 18 and have needed to get labs done very often through all these years and this is the worst experience I have ever had. STAY AWAY read more

TERRIBLE SERVICE! There is no staff monitoring the lobby, digital check in only and unfortunately, most of the lobby was filled with elderly clients (who had an extremely hard time with digital check ins). The nurses would only open the back doors for a small moment in time to bring people in and they would literally bark @ any of the questions they got. So sad, so rude - I'd give 0 stars if the system allowed me to. read more

Staff is incredibly rude and careless to the point of unprofessional. Have a few borderline incompetent staffers, and a few good ones too. Front desk is antagonistic just for the sake of being so. Is it really that hard to be a decent human being? Not going back here. Some training on how to deal with the public is needed here. Go ANYWHERE else. read more

I wish I would have read the reviews below before making an appointment here. Such a terrible experience and it seems like no one at Quest is making any changes to improve the quality of this lab since similar reviews go back a long time. My doctor sent me to Quest to run labs. I am on Day 6 of Covid and he wanted to check my viral load because I am high risk. He told me to let them know I have covid once I arrived, which I would have done anyways. I have been to many, many doctors and labs since the pandemic began and there is always clear instructions of what to do if you have Covid (i.e. 'Do not enter if you have Covid or are experiencing Covid symptoms' or 'go to this entrance if you have Covid' etc) There was nothing of the sort at this facility. I had an appointment which I had made online the day before for 2:40pm. I was 4 minutes late, so I expected to wait a few minutes. But even after checking in at the kiosk, people who came after me were being seen ahead of me. There is NO ONE to talk to there- only kiosks and nurses calling out names. I grabbed the attention of a nurse at 3:20 to make sure my name was in the que since I had a 2:40 appointment. She very curtly said that it is 3:20 and I am late. I explained no, I have been here since 2:45 and I just want to confirm my name is on their list because my doctor...I couldn't finished because she said if I was late I would have to wait. I started to tear up because of many reasons and decided to be patient and wait. I waited another 10 minutes. She opened the door and said, 'Sit in the chair' and left to grab- I guess- paperwork. When she came back into the room, I told her, 'I have Covid'. I am wearing double N95 masks. She gasped and said 'You can't be here.' I asked where it said that. I'm thinking I am really tired if I am looking everywhere and can't see anything. She takes me to the kiosk, and to a portion of the menu where I would never go because I had already made an appointment. Again, she said no you didn't. I was so exhausted at that point, I just left. Basically, my recommendation to you is to never come to this facility. Rude and such poor customer service. I left crying to myself after a very very long day. People do not know what other people are going through. A little bit of kindness and empathy when you see someone at a breaking point would have gone a long way. All she needed to have is a little bit of kindness. If she would have said, 'I'm so sorry, you waited nearly an hour, even with an appointment. It should be clearly stated everywhere what you should do in this circumstance. Here are other options for you.' I wouldn't be writing this. read more

If I could give zero stars I would they have a sign outside that says they close at 4 I arrived at 3:30 just to make a simple appointment and she totally disrespected me saying she had a patient when all the workers were just talking amongst themselves read more

Very slow. Didn't care of patients time. 2 stuff members helping lots of patients. Didn't appreciate our time.

Wow, I wish I had a warning about this place beforehand. I knew that getting my blood taken for an upcoming surgery would be a hassle but I didn't realize how terrible this place would be. I called ahead of time thinking there would be a long line since it is "walk in" and I wasn't given any way to make an appointment. The lady on the phone told me the whole process takes about 10 minutes. 10 minutes? I could hardly believe it! Um, not the case. When I got there people were in every seat, taking up all of the floor space, and even sitting on carpet OUTSIDE of this place. Jam packed and dirty! I walked up to the front desk to sign in and saw a list of a thousand names in front of mine. I started to ask one of the ladies at the front desk how long the wait was and she didn't even want to give me a number. She told me maybe an hour, maybe more.. which really sucked because on the phone they said 10 minutes when I asked the SAME question. When I brought that up the ladies at the front desk got really rude to me. Insulting me since I was calling them out! Finally the one I had talked to on the phone told me no, the process of drawing blood takes 10 minutes. Um, why would I have been asking that- obviously I needed to budget my time and thought I could get my blood work done before my pre-op appt because there was no wait! The nasty ladies started telling me I should've made an appointment.. I never even knew I could! There wasn't any information about that! When I tried to make an appointment at the desk they got mad at me again and made me call an automated robot phone system, which by the way, didn't work! I was so frustrated I ended up going to Quest in Glendora which was much nicer, no wait, and had a professional staff. Yes, I drove 25 miles away to deal with someone else. I would never go here again. The people are so rude and can't even answer a question over the phone. When something goes wrong they just shrug and say it's their policy and they can't help you. SUCKS. If you have to get your blood taken by Quest make an appointment online. That's the only method that seems to work. I'd also steer clear of both Glendale Quests- I called the other one and they were also really rude. read more

I had such a horrid experience. Had to get a drug screening for a new employer. The screener, Jill Lizardo , was off the chart beyond rude and confrontational. She actually asked me "Do you have problem? I feel like you have a problem!" All the while starring me down like like an attack dog. This goes beyond unprofessional. She obviously is not afraid of being reprimanded. read more

Thanks, Marisol for your excellent customer service today I would recommend this place to anyone

Are you freakin kidding me? I picked this facility off of the Quest website locations directory, assuming that all Quest facilities would have a minimum standard of quality. Read this and you'll catch my drift: Walk in to what looks like a broken down building after Armageddon, I find that the lobby map/directory is a bulletin board with typed and handwritten signs from the offices within. Paper was colored and faded and warped, like an old kids craft project. Many of the actual office door signs looked like this as well. As I'm getting lost old Armenian creepos are coming up to me asking "Where do I want to go?" Once I finally find the place on the "basement" floor, the office is so gross. I should have brought a black light to check the chairs before I sat down. I think I'd rather draw my own blood before I go back to this location. read more

I had an appointment for 7:45 and arrived a few minutes before. The waiting room was packed when I got there but I think only one other person had an appointment. I was back to my car by 8:15. Everyone we encountered was very friendly. It was quick and efficient. I would recommend making an appointment. I made mine at about 4pm the day before and was still able to get an early morning appointment. read more