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    Quest Diagnostics

    5.0 (1 review)

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    3 years ago

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    Quest Diagnostics - Customer Service to expect here

    Quest Diagnostics

    (182 reviews)

    I had a fast, pleasant experience. I had an appointment which makes it much faster. Highly…read morerecommend getting an appointment. If you are going last minute, keep checking the appointment site for cancellations. My appointment couldn't have gone any better! I found street parking, had my confirmation number for easy check-in, and was called in 5 minutes after my appointment time. Best of all, the woman who drew by blood was professional, gentle and compassionate. My advice, drink tons of water before hand, make an appointment and grab free street parking (read the signs for restrictions). Also, it's true, there is no reception area, just 2 digital check-in stations, but behind the door, they have a hydration station and bathroom. So if you need water/restroom while you are waiting, ask the next employee who opens the door. (They open the door to call in the next patient)

    I had an extremely disappointing experience at this location. I arrived promptly for my 10:10 AM…read moreappointment, and despite arriving early and checking in via my iPhone, I waited for nearly 45 minutes without any progress. The clinic was busy, and the staff seemed overwhelmed. When I was finally called in, I was told that my prescription was unclear, even though I have undergone the same test multiple times before, and it was all documented in my profile. The staff's attitude was unprofessional and rude, and despite my polite requests due to another important appointment, I was met with unnecessary difficulty. Overall, this was the worst experience I've had at a Quest Diagnostics for this location 800 S Central. I would not recommend this location to anyone.

    Quest Diagnostics - Bianca Making sure I'm comfortable.‍‍

    Quest Diagnostics

    (186 reviews)

    Excellent experience! I got a next day appointment. Found a spot right outside and went in. I…read morechecked in from my phone while walking in. Sat down, a lady asked if I needed the kiosk, I said I didn't think so. No sooner did the door open and my name was called. Carolyn helped me and she was a gem! I went to a different location and was given paperwork that wasn't complete! Carolyn lmk that I wasn't even given the right thing!!!! She corrected the mistake, gave me what I needed and sent me on my way. I was in there in total under 15 minutes. Carolyn was kind and efficient. I'd go back!

    Completely unprofessional. My wife and I went in to get blood drawn for her and walked in without…read morean appointment. When she was called in she asked if I can come in with her because she has fainted many times due to fear of needles, so I came with her on my day off specifically to get these labs drawn for her. The technician that called her in said I couldn't come in, so my wife proceeded to explain to her why she wanted me to come in with her. The technician then said "well I can lay you down" and said to her "I don't feel comfortable with another adult in here". My wife then asked "what about my comfortability?" to which the technician simply replied "I'll have to have someone else come and draw your blood". I then asked if I can come on with my wife while the technician said to me "no, we're talking about that right now" as she was speaking to what I suppose was a superior. In the mean time I'm waiting outside while another technician is tending to my wife and starts to get ready to draw blood. My wife then asked him if he was made aware of what the other technician said to which he replied no. My wife then asked him if I can come in with her and he also stated "no". My wife then said "if he can't be present with me then I'm leaving". The technician simply shrugged and said "fine". At no point during this whole time did they show us any policy stating an adult could not be present during the draw. It was simply about the technician's "comfortability" without consideration for the comfortability of my wife. The disregard for the patient's need is unacceptable and their lack of professionalism is evident in their lack of empathy and care. Maybe consider the fact that there are people with legitimate fear of needles that pass out and faint at the sight of it all. Would give them a 0 star if I could.

    Quest Diagnostics - diagnosticservices - Updated May 2026

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