All around great experience at Quest, despite expecting the absolute worst from all the reviews. Got there 10 minutes before my appointment, checked in easily at the kiosk, and waited for only about 5-10 minutes past my appointment time. (Typical) I was seen by Aretzy (or Aretsy not sure how to spell her name), who was very kind, warm, quick and efficient taking blood and all of her duties. She was sweet, the facility was clean and I walked out pleasantly surprised. I wish everyone could get her when they come for blood work, she was awesome. I was even able to find street parking a little ways down. Overall great experience, it pains me that there are so many negative experiences/reviews here but maybe they've turned over a new leaf! read more

I went with my aunt to get blood work and JILL came out called her name and said it's not you it's a boys name that I'm calling. My aunt explained it's her and she has an appointment for that time she repeated herself saying it's a boys name it can't be her. Not only is she labeling people by their name she doesn't even care to double check the name. Two minutes later she came out saying oh it is you and took my aunt for her blood work. She is not a kind person and she was being very rude. read more

Quest Diagnostics - Laboratory Testing Near Me - Glendale, California

"I'm very disappointed with Quest Diagnostics. I've been here since 9:00 AM and I'm still waiting for someone to call me for my blood test. The wait time is unacceptable." read more

The whole experience is nightmare-ish. Parking garage is dangerous, feels like a Soviet cell block. The office has no receptionist. You can't even see a human from the waiting room. Except for the sea of people waiting (11 ahead of me as I write). No windows, no art. I will never use this facility again. read more

I had a fast, pleasant experience. I had an appointment which makes it much faster. Highly recommend getting an appointment. If you are going last minute, keep checking the appointment site for cancellations. My appointment couldn't have gone any better! I found street parking, had my confirmation number for easy check-in, and was called in 5 minutes after my appointment time. Best of all, the woman who drew by blood was professional, gentle and compassionate. My advice, drink tons of water before hand, make an appointment and grab free street parking (read the signs for restrictions). Also, it's true, there is no reception area, just 2 digital check-in stations, but behind the door, they have a hydration station and bathroom. So if you need water/restroom while you are waiting, ask the next employee who opens the door. (They open the door to call in the next patient) read more

Quest Diagnostics - Painless process - Laboratory Testing Near Me - Glendale, California

I had an extremely disappointing experience at this location. I arrived promptly for my 10:10 AM appointment, and despite arriving early and checking in via my iPhone, I waited for nearly 45 minutes without any progress. The clinic was busy, and the staff seemed overwhelmed. When I was finally called in, I was told that my prescription was unclear, even though I have undergone the same test multiple times before, and it was all documented in my profile. The staff's attitude was unprofessional and rude, and despite my polite requests due to another important appointment, I was met with unnecessary difficulty. Overall, this was the worst experience I've had at a Quest Diagnostics for this location 800 S Central. I would not recommend this location to anyone. read more

Both of the two touchscreen monitors we have to use to check in DO NOT WORK! No matter where you tap to write your personal information, it takes a long time to get to the next screen. All the while, you're stressed because you see a clock telling you you only have 30 seconds to complete that answer or (I guess) have to start all over again?! Finally I figured out how to scan my QR appointment code then scan my license & insurance card. When Vanessa called me into the office & asked how I was, I told her I was upset & explained the touch screen monitors. Instead of sympathizing, she told me, "You just have to be patient with it. You have to touch it softly." How the hell is anyone supposed to know that?! I told her they needed to fix it. And that I didn't like being blamed for it, as I touched all sides of the square area. She didn't care. After she took my personal info down, tension grew because of her attitude. She asked me if I wanted her to draw my blood. At first I said, "If you're good at it, fine." But later, she said, "I don't like your attitude." I told her I felt the same towards her. So she asked someone else to do it. I asked Vanessa for her name & she refused to answer, saying, "I'm not drawing your blood." I asked her if she had something to hide & that I'd find out anyway. When I sat with Vi, I asked her what the previous woman's name was & Vanessa non-verbally told her not to give it. I eventually found out & had a nice time with Vi. I spoke to the office manager (Anna, I believe; I told her my situation & she said they'd ordered new machines. I hope that's true) & I was told the number to call to complain to the person in charge, which I intend to do after I get off deadline. This place has horrible Yelp reviews & people like Vanessa contribute to it. She should not work for you. And fix those damn machines or do it the old fashioned way by having the office workers check us in as soon as we walk in! read more

An amazing waste of time that's for sure. The staff arrives at weird times. Only one person opening and then a long wait to start. Then the line barely moves because people show up with 6:30 7 and 7:40 for their work. Like what? When I asked why the line is taking so long the worker gave the standard " we are short staffed" either the manager doesn't know how to schedule her folks or everyone is just arriving super late. The standby line did not move a single person in over 2 hours this is an astronomical waste of time and looking at other reviews it seems like even with an appointment the wait time is still bad. Yea no thanks read more

Every four months, my wife and I attend Quest Diagnostics for a blood test at the 800 S Central Ave, Glendale, CA 91204 location. The employee, VerJoohee, is always complaining and lazy, and she is very rude with most adult penitents and she tries to send patients away even when they have appointments, consistently claiming the system is down or that she is working alone. We ask management to please train her correctly or transfer her to another city but Glendale read more

I always come to do mine and my daughter's test at this location and it is a very clean and easy process. All the employees are very kind and patient. Today someone did our tests and her name was Jill. She helped my little daughter not be scared and encouraged her by making jokes. read more

Had to wait over 40 min for an appointment that was previously scheduled. What's the point of making the appointment? Get more staff to support your patients. read more

Hello, dear Quest diagnostics. I can't attend the blood test specialist bc the there's no availability. I need to urgently perform my blood test and I walk in at 6:30 to the lab, and the specialist working sooooo slow that I have no chance to be there till noon. Please, open more labs or more specialists due to high demand. We need more specialists, more available morning appointments!!! We are tired to wait and not able to get our blood results for weeks. read more

To Quest Management, I am writing to formally request that management address the unprofessional behavior of your employees at the 800 S. Central Glendale location. my son had an appointment scheduled at that branch but we arrived one hour late. When we attempted to explain our situation, the technician ignored us and stated that we might not be seen. The staff then proceeded to turn other patients away with a poor attitude. I then took my son to another Quest Diagnostics branch, where the test was successfully completed in just 10 minutes. The unprofessional conduct of the staff at the 800 S. Central Glendale location negatively impacted our family's and Glendale resident as well experience and is affecting the lab's service. I request that you investigate the ongoing behavior demonstrated by two employees that is negatively affecting others. I look forward to your reply and a resolution to this matter. read more

Office is closed and it's not even said online where then I go there and waste my time to go there and then I have to end up paying for parking which is not acceptable. The parking is ridiculous and robbing you up money for no reason just go to the damn doctors office. And the parking says it's closed for two months. How is one suppose to know when it isn't posted. Ridiculous. read more

Update hours of operations: Website is not correct on Glendale sites. I went to 2 locations prior to go to walk ins...

Quest is so horrible. It's impossible to actually get a real human to help you do anything. Go to sun clinical labs. Much better and you can actually get help from a person. read more

Do not even think to come to this place if you don't have appointment. Once you check in it says for non appointments it could take from 30-60 minutes I've been here 3 hours and I got 8 people ahead of me since I came in and none of them helped yet. read more

Quest, what an embarrassing company. They've cut receptionists at their locations, instead having people check in with an iPad. If you have questions, too bad! I mistakenly showed up a day before my actual appointment (100% my fault), and since I was dealing with an iPad instead of a human, I got no hint from the check-in process regarding why the system said I had no appointment. Eliminating reception also means the nurses have to process payment now, too, which is...strange and beneath what they went to school for, but I guess there's no other option for them. read more

Awful experience, refer to image below!!! You hire phlebotomist with no knowledge at all!!! read more

Quest Diagnostics - Laboratory Testing Near Me - Glendale, California

This place needs to be closed down due to the following reasons: 1. Lack of receptionist 2. Short-staffed 3. Existing staff members are extremely rude 4. No distinction between appointments and walk-ins 5. Consistently running behind schedule It would be best to shut down this establishment for the benefit of all involved. Not recommended at all! read more

Worse Quest! Scheduled an appt, for what? Lack of staff, the staff they do have are rude and not very nice. Is like they hate their job! Quest needs to get it together and hire more staff and audit this location! First and last time, I schedule at this location! I couldn't leave because we had scheduled this appt 3 weeks ago. So annoyed. read more

Made an appointment for my elderly mom . Her appointment was on sept 11 when she went there she was told that her appointment was on the 10th. They made her wait 2 hours. She did not have the confirmation email and I was at work . No respect or compassion for seniors. Rude , useless staff. read more

All the charm of a 1970's Social Security office. This office is grossly understaffed and that fact is ignored, as they book a full schedule. The two people running the office are NOT to blame, it's the head of the company that is to blame. Greed, I imagine they are paying crap and realize they can work their people like overloaded carts with burned out Draft horses on a hot day. I'm pissed, as I was early, as I always try to be for any appointment, I was seen about a half hour after my appointment time, and there seemed to be an error made on my visit last week, which necessitated redoing my requisition. The owner of Quest should pay me seven bucks as it was what their short staffing Cost Me in parking fees over the expected $2 There are other poor practices in place but I don't want to raise my blood pressure, lest I need more tests at Quest 500 South Central Ave. Again empathy to those physically running the place, but shame on the corporate head enjoying increased profits while crapping on their clients and their grossly overworked employees. That, my dear Quest, truly sucks. I have to add...an update, after getting my results likely due to being overworked, one of these two made an error on my tests and blamed me on her report to my physician, low brow trash, hate a liar. That's how this crap hole rolls! Desperate peeps do desperate shit. Shame on this huge company. read more

I didn't have an appointment but came slightly before opening and Patricia got me right in and out in twenty minutes. Least painful draw I've had. read more

Gave this place a second chance. They dropped the ball again. One day air conditioning not working, another day computers not working. Employees are rude. Save yourself an unpleasant experience and go to another quest. read more

What is the point of having an appointment??? I had an appointment an hour ago and I am still waiting with 4 people in front of me scheduled at the same time as me. They are so slow. There were 18 walk-ins waiting in the office. I'm not sure how they will ever be seen if they see the appointments first. read more

First time at a Quest Diagnostics, I came to do a 3 hour glucose test and Walter assisted me. He went above and beyond with his customer service. I waited less than 20 minutes, to get my first blood drawn and was provided a room to stay away from COVID patients testing. I will definitely recommend this place to everyone especially expecting mamas. Ps: they only take patients with appointments. You must have a QR code or you will not be assisted. This office is very high traffic customer base. I don't know how the workers remain sane when a lot of the customers were extremely rude. Also, they only give a 10 minute grace period. You cannot be late more then 10 mins, your appointment will be canceled. read more

If I could give negative stars I would. Don't ever come to this location. My appointment was at 12:10pm and there were 20 people before me that also had appointments. What's the point of even booking an appointment. Incredibly rude staff, no empathy, no compassion. It took me over 2.5 hours in total. Be warned that they will overcharge so make sure you call your insurance. Absolutely unacceptable. Avoid at all costs!!! read more

I made an appointment and showed up on time. However, they started calling people who had appointments after me. When asked , I was told that my name is not visible and they had to check in their system. Finally, after waiting 30 min, I was taken to the room where the phlebotomist strates drowning blood. While she was drowning blood , 2 or 3 vials full of blood she threw away into the waste bin. When asked, she didn't give me a clear explanation. Never, ever will make an appointment for this place. read more

You make an appointment and you still have to wait a long time to be seen. Usually it's 10 minutes at a doctor's place but not here , be prepared to wait over 30 minutes. If you don't speak English they blow you off and give you attitude. I witnessed this twice while my hour long wait. It's really dirty and the waiting room is always full. What's the point of scheduling if we won't be seen on time. read more

I'm always come here on this location in Glendale many years ago.Because is near to my house. But now my comment on this location are not good. I know i'm walk-in patient. They made me to wait for so long hrs. Eventhough if you are fasting patient. You should change your systems. And make sure you have for one staff to serve for walk-in patients at least. So that they don't wait long inside or outside at your office. And the rest of your staffs for people have appointments. Because you are accepting people to walk-in into your office. If you want people to come on this location. You need to organize this location. So that people will come on this place. read more

This review is for Walter, the lead whom I have no words to describe. His positive attitude & calming demeanor made me feel so comfortable today while drawing 7 blood vials. Made it sound like a breeze & this is how you know when someone is FANTASTIC at their job. He also got me the last butterfly needle when I told him I'm a fainter & showed my veins. It's always the little things... And blood tests terrorize me, I'd rather walk 10 miles in one day than do 1 blood test :D You're the best, Walter!! read more

This review is for Quest Corporate - not the poor people working here. This sign tells you everything you need to know about this place. Quest Diagnostics has cut all staff to the bone, presumably to service their Shareholder's interest. No customer service. When you go to their website looking for customer service, they give you the option to 'Share a Compliment'. Wow. read more

Quest Diagnostics - Customer Service to expect here - Laboratory Testing Near Me - Glendale, California

The absolute worst service ever. The staff was extremely rude and unprofessional. I was treated unprofessionally and disrespected by the staff. I was 20 minutes late and they said I couldn't be taken in for my appointment. Yet they needed 3-4 people to use a computer to try to and find my appointment. What if it was an elderly person taking medical transportation and it took them Time to get to the office are you going to tell them to reschedule their appointment? The facility had a terrible odor as well and the parking is not convenient at all. My advice for everyone is to have your tests done else where. I'm surprised this place is still operating with the staff and unprofessionalism that they have. read more

Horrible service and horrible way of organizing patients for this who are computer illiterate and unable to use electronic devices to make an appt and come in to get blood work performed! employees are rude and disrespectful! Even when walking in with an appt you still have to wait an hour because this location is low on phlebotomists. Ridiculous! read more

Waited over 2 hrs and I wasn't seen. Rude staff. They hide behind a locked door. Go to the ER or DMV for better service

Most unprofessional, lack of compassion, lack of clinical knowledge and skills workers here. I had to 4 times get poked for same test because they kept forgetting the actual order of the dr. The front desk lady literally needs to be trained and re-interviewed again to check her level of English and lab reading skills. Caused so much trouble for me and still have to change my lab because of the unprofessionalism and lack of humanity here. Don't even go to quest on central read more

Worst place. Two times I've stayed hungry for a blood test, and they never got to me. I will never be coming back here. Try other locations. read more

800 S Central- Man behind counter was a total douche! Told me that there were no walk ins. Sign on the door plus website says differently. He tells me that I can wait for someone who made an appointment to not show up and then they would squeeze me in. I asked him how long would you want me to wait? All day? Okay a lady comes out and I ask her is there any chance I can get in and she sprouts off with "If you don't like it you can call corporate" Yeah lady! fuck off with that "call corporate bullshit" The sign on the door says walk ins welcome. These people want me to wait until someone doesn't show up so they can fill their quota for the day. Then she sprouts off "It's policy, call corporate and complain" so I respond with "What's your name" and she just walked away. Two of the biggest arseholes I've ever met. You want me to call corporate and complain about you being a douche...but won't give me your name? okay then. I called my doctor when I got home and told him "moving forward...I will pay extra NOT to ever step foot in this or another or Quest EVER!" The Quest on Chevy Chase has been okay in the past. But...Seriously...these two were shite! Didn't think Quest could get any lower but they proved me wrong. Avoid 800 South Central ave. I can't imagine how older folks who have to deal with arseholes like this on a regular basis are being treated. I hope Quest goes out of business and gets replaced by a company with policies that actually benefit the patient. The website is crap! Quest can totally fuck off and the two people who worked there should find a new line of business to work in...like at an abbatoir. I can't imagine how shite they are at the actual blood work. read more

Quest Diagnostics - Laboratory Testing Near Me - Glendale, California

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Plan on waiting over an hour after your scheduled appointment time. Zero attention paid to patients. The waiting room is abysmal as well. Do not come here. Try another location. read more