All CPLs seem to be inefficient but this one is by far the worst in the area. Even coming at an off…read moretime (late morning) and only three other people in the waiting room it's still a ridiculously long wait. They even have a full time front desk person (which others I've been to do not) and still can't seem to get people through in a timely way.

This lab is so easy for my limited mobility to access. Even tho it was very crowded, they have a…read morerhythm and process that sees patients who walk in. The four stars is for seating as it is difficult to keep distances. The best part was Joan and her wonderful attitude.

Waited an hour for my "scheduled appointment". They apparently prioritize walkins. This location…read moreshould be avoided if you're under 100. It's like going to in and out at noon. Appointment means nothing here.

The lab technician was excellent making sure the lab order was correct. She was efficient and very…read morecaring.

I come here very often for labs, there seems to be a new staff every visit. I'm not sure why they…read morecannot keep employees,but that's not a good sign from my own perspective. This visit has been a mad house. Long waits, abrupt reception, and a bit of chaos. A women's was here for a long time, come to find out, her orders were lost in the back with one of the phlebotomist. They're not sure what happened. Chaos. I'm may need to try to find a new lab for future lab work.

Dropped in here for some labs and what started out rough, an employee was having an off day, was…read moreturned into a wonderful experience compliments of Stephanie and the lovely phlebotomist (sorry forgot her name) that drew my blood. If you need blood work I recommend this location. They are efficient, know their jobs and do them well. There is plenty of parking, the restrooms are close and clean and the building is accessible.

Got totally unexpected very expensive lab bill for just a urine test. There was no warning or call…read moreabout how expensive the test was going to be

From the owner: We are a mobile lab service that comes to your patients bedside to perform quality lab work. We…read moreservice Central Texas in a variety of settings including patient homes, independent or assisted living and nursing/rehab facilities. We provide in house state of the art PCR (Polymerase chain reaction) testing on urine, respiratory and wound samples. Get fast results within 48 hours of sample receipt. We are veteran owned and operated. Impact Health Labs combines quality, speed, and technology to deliver industry-advanced, reliable diagnostics.

Made a same day appt for my sick child. We were in and out quickly. Staff was nice and polite…read more Also, besides Nextcare, they do accept Medicaid for children.

You call, you ask for help with a serious follow-up concern, and the incompetent person on the…read morephone says they'll pass the info on to the "provider" (i.e. the doctor) and they DONT. You wait all day, and call again, and find out no one passed on anything to the doctor. You have to start all over again explaining everything, and then they now say, "you have to come back in." That, my friends, is fraud and malpractice. What say you?

Victoria Guyton is our nurse. She is Rude and…read morecondescending I Went here today for ear wax removal. I was with my son. I asked her to pre soften the Wax in his ear, she said "I usually just go in there with water , if you want softening, you will need to go back to the waiting room." I asked for debrox or hydrogen peroxide softening, she said that she couldn't do that. She then said, "are you his caregiver"? I said no, I'm his mother. then she said, "are you his power of attorney or something?" And said, no, I'm his mother She then rudely said, but he's 33! I said, yes, and I'm (insert my age here ). Of my gosh, she is so rude, I regret coming here. She then was asking all the questions we already answered online, when I told her we already completed those, she rudely said, I am asking the questions I have to ask. She then proceeded to remove the wax During the process. She says, "if it doesn't work you will need to go home and use wax softeners and come back"--yikes!!! 150.00 & she can't pre-soften the wax?! She failed. Can't do it, she told us to go home and pre-soften and come back for Another $150.00. Ear wax removal is a basic function that is supposed to include pre-softening. In all my years, I've had it done on me more times than I can remember, (including last week) with zero failed attempts. It's as basic as asking a manicurist to cut fingernails. This place is NOT a good health resource. Stay Away!!

I waited the standard amount of time on 10/18/24. It depends on what day you go, if you will be…read moreseen quickly or not, just like any other office. The tech and doctor just couldn't have been nicer. I was an impatient patient..I thought if I came before my appointment time and checked in early, I might be seen early. I was wrong because it was a very busy day at the clinic. Doctor and tech were thorough. I thought they were just the sweetest.

If you value your time or basic respect, look elsewhere. Baylor, Scott & White requires you to…read moreschedule appointments months in advance, but then like clockwork they'll call two weeks before to reschedule. It's incredibly frustrating and completely defeats the purpose of planning ahead. Even when you do manage to make it to an appointment, be prepared to sit in their waiting room for 20+ minutes surrounded by people on their phones on speaker, with no staff attempting to create a comfortable or professional environment. The final straw for me was during my annual physical. I asked a straightforward question about HRT, and my doctor actually snapped at me, saying: "I don't do well woman appointments." Completely unprofessional and genuinely shocking to hear from someone who is supposed to be providing care. This place is disorganized, dismissive, and absolutely not worth the stress. I'll be taking my healthcare elsewhere.

Every appointment that I have had in the past year has been rescheduled: Appointments with…read morePCM-rescheduled, Appointments with specialists rescheduled. My PCM will not prescribe some of the medications that I have used for years! I had to take migraine medicine that had been expired for 4 years the last time I had a migraine. There are many other issues that would take allot of time to discuss, but I would foremost like to warn everyone that BSW's employee time is much more important than your time.

On December 29, 2025, I went in for my mammogram and brought my special needs granddaughter, Tori…read moreRain, with me. There was a small waiting room for her to sit in, and that's when Ms. Jessica and Ms. Amanda came in. They were both professional and personable, striking up conversations with Tori Rain. Though she is non-verbal, they thoughtfully changed the TV channel to something entertaining for her. I was so impressed by the care, concern, and compassion they showed my granddaughter. Their actions turned what could have been a stressful visit into a moment of kindness and comfort. Kudos to Ms. Jessica and Ms. Amanda for their outstanding compassion and professionalism. Please let them know how much we appreciate and loved their personable actions. Thank you for going above and beyond in Georgetown, Texas.

I am beyond disgusted with the way ARA Georgetown treats people in vulnerable situations. We came…read morein for imaging for my disabled parent, just weeks after losing the other parent. We are grieving, financially struggling, and trying to navigate an already overwhelming situation -- and instead of even a shred of compassion, we were met with cold, rigid, and heartless treatment. We were flat-out refused service because we couldn't pay upfront. No attempt to help, no willingness to bill, no discussion of options -- just "no payment, no service." That was it. No empathy, no humanity, nothing. This is healthcare. Or at least it's supposed to be. But what we experienced was the complete opposite. In a moment where kindness could have made a difference, ARA chose cruelty. It is deeply disturbing that a facility entrusted with patient care operates this way. People are not just accounts or dollar signs -- especially when they are disabled and grieving. If you are looking for compassionate care, do not go here. This was one of the most dehumanizing experiences I have ever had.