All CPLs seem to be inefficient but this one is by far the worst in the area. Even coming at an off…read moretime (late morning) and only three other people in the waiting room it's still a ridiculously long wait. They even have a full time front desk person (which others I've been to do not) and still can't seem to get people through in a timely way.

This lab is so easy for my limited mobility to access. Even tho it was very crowded, they have a…read morerhythm and process that sees patients who walk in. The four stars is for seating as it is difficult to keep distances. The best part was Joan and her wonderful attitude.

Waited an hour for my "scheduled appointment". They apparently prioritize walkins. This location…read moreshould be avoided if you're under 100. It's like going to in and out at noon. Appointment means nothing here.

The lab technician was excellent making sure the lab order was correct. She was efficient and very…read morecaring.

I come here very often for labs, there seems to be a new staff every visit. I'm not sure why they…read morecannot keep employees,but that's not a good sign from my own perspective. This visit has been a mad house. Long waits, abrupt reception, and a bit of chaos. A women's was here for a long time, come to find out, her orders were lost in the back with one of the phlebotomist. They're not sure what happened. Chaos. I'm may need to try to find a new lab for future lab work.

Dropped in here for some labs and what started out rough, an employee was having an off day, was…read moreturned into a wonderful experience compliments of Stephanie and the lovely phlebotomist (sorry forgot her name) that drew my blood. If you need blood work I recommend this location. They are efficient, know their jobs and do them well. There is plenty of parking, the restrooms are close and clean and the building is accessible.

Got totally unexpected very expensive lab bill for just a urine test. There was no warning or call…read moreabout how expensive the test was going to be

From the owner: We are a mobile lab service that comes to your patients bedside to perform quality lab work. We…read moreservice Central Texas in a variety of settings including patient homes, independent or assisted living and nursing/rehab facilities. We provide in house state of the art PCR (Polymerase chain reaction) testing on urine, respiratory and wound samples. Get fast results within 48 hours of sample receipt. We are veteran owned and operated. Impact Health Labs combines quality, speed, and technology to deliver industry-advanced, reliable diagnostics.

Made a same day appt for my sick child. We were in and out quickly. Staff was nice and polite…read more Also, besides Nextcare, they do accept Medicaid for children.

I came to this urgent care because it was the closest to me. I sliced open my finger and it was a…read moreseverely deep laceration. All that was done was a big glop of glue was put on my laceration and I was sent on my way. No X-rays or nothing. Let's also say that the tech that did my intake needs more training on how to properly clean a laceration. He poured the medicated liquid on my finger then immediately rinsed it with water and wiped it all away. When he left the room, I was still pulling gauze out of my wound from where I packed it at work. I do this for a living, so I know he was rushing putting my health at risk. Needless to say, I woke up the next morning with continuous bleeding, infected drainage and the inability to feel anything on that finger. I was rushed the the ER where they did X-rays and they saw bone damage. Then they had to clean it completely out and get the infection out which was PAINFUL to say the least, even with a local. I needed FIVE STITCHES, 3 of which had to go through my nail. Was told I will probably not regain any feeling in my finger and will lose my nail permanently. All of which could have been avoided if the proper steps were taken. My take from this urgent care, they take the quick and easy way out to get patients out of the door, even if it means causing detrimental and permanent damage to patients.

Victoria Guyton is our nurse. She is Rude and…read morecondescending I Went here today for ear wax removal. I was with my son. I asked her to pre soften the Wax in his ear, she said "I usually just go in there with water , if you want softening, you will need to go back to the waiting room." I asked for debrox or hydrogen peroxide softening, she said that she couldn't do that. She then said, "are you his caregiver"? I said no, I'm his mother. then she said, "are you his power of attorney or something?" And said, no, I'm his mother She then rudely said, but he's 33! I said, yes, and I'm (insert my age here ). Of my gosh, she is so rude, I regret coming here. She then was asking all the questions we already answered online, when I told her we already completed those, she rudely said, I am asking the questions I have to ask. She then proceeded to remove the wax During the process. She says, "if it doesn't work you will need to go home and use wax softeners and come back"--yikes!!! 150.00 & she can't pre-soften the wax?! She failed. Can't do it, she told us to go home and pre-soften and come back for Another $150.00. Ear wax removal is a basic function that is supposed to include pre-softening. In all my years, I've had it done on me more times than I can remember, (including last week) with zero failed attempts. It's as basic as asking a manicurist to cut fingernails. This place is NOT a good health resource. Stay Away!!

I waited the standard amount of time on 10/18/24. It depends on what day you go, if you will be…read moreseen quickly or not, just like any other office. The tech and doctor just couldn't have been nicer. I was an impatient patient..I thought if I came before my appointment time and checked in early, I might be seen early. I was wrong because it was a very busy day at the clinic. Doctor and tech were thorough. I thought they were just the sweetest.

Every appointment that I have had in the past year has been rescheduled: Appointments with…read morePCM-rescheduled, Appointments with specialists rescheduled. My PCM will not prescribe some of the medications that I have used for years! I had to take migraine medicine that had been expired for 4 years the last time I had a migraine. There are many other issues that would take allot of time to discuss, but I would foremost like to warn everyone that BSW's employee time is much more important than your time.

If you value your time or basic respect, look elsewhere. Baylor, Scott & White requires you to…read moreschedule appointments months in advance, but then like clockwork they'll call two weeks before to reschedule. It's incredibly frustrating and completely defeats the purpose of planning ahead. Even when you do manage to make it to an appointment, be prepared to sit in their waiting room for 20+ minutes surrounded by people on their phones on speaker, with no staff attempting to create a comfortable or professional environment. The final straw for me was during my annual physical. I asked a straightforward question about HRT, and my doctor actually snapped at me, saying: "I don't do well woman appointments." Completely unprofessional and genuinely shocking to hear from someone who is supposed to be providing care. This place is disorganized, dismissive, and absolutely not worth the stress. I'll be taking my healthcare elsewhere.

I went in for my annual mammogram, and was anxious as usual. I had a WONDERFUL tech named Linda…read more She calmed my fears, and got everything done quickly. She was SO friendly and nice! Super knowledgeable too! The office staff was great too, and I was in and out in no time. I highly recommend them for your imaging needs!

I am beyond disgusted with the way ARA Georgetown treats people in vulnerable situations. We came…read morein for imaging for my disabled parent, just weeks after losing the other parent. We are grieving, financially struggling, and trying to navigate an already overwhelming situation -- and instead of even a shred of compassion, we were met with cold, rigid, and heartless treatment. We were flat-out refused service because we couldn't pay upfront. No attempt to help, no willingness to bill, no discussion of options -- just "no payment, no service." That was it. No empathy, no humanity, nothing. This is healthcare. Or at least it's supposed to be. But what we experienced was the complete opposite. In a moment where kindness could have made a difference, ARA chose cruelty. It is deeply disturbing that a facility entrusted with patient care operates this way. People are not just accounts or dollar signs -- especially when they are disabled and grieving. If you are looking for compassionate care, do not go here. This was one of the most dehumanizing experiences I have ever had.