Made a same day appt for my sick child. We were in and out quickly. Staff was nice and polite…read more Also, besides Nextcare, they do accept Medicaid for children.

You call, you ask for help with a serious follow-up concern, and the incompetent person on the…read morephone says they'll pass the info on to the "provider" (i.e. the doctor) and they DONT. You wait all day, and call again, and find out no one passed on anything to the doctor. You have to start all over again explaining everything, and then they now say, "you have to come back in." That, my friends, is fraud and malpractice. What say you?

I came into this emergency clinic feeling extremely distressed, anxious, and emotional due to…read moreshortness of breath and an illness I couldn't quite explain. I had previously visited another ER a week prior where I was diagnosed with something mild, but I knew something wasn't right so again after my symptoms flared up again I decided to visit this Family Emergency Room in Georgetown. From the moment I arrived here, the experience was completely different in the best way possible. I was taken to the back in a timely manner, within 15 minutes of arriving, which was a stark contrast to other emergency rooms where I've waited hours, even while struggling to breathe! The receptionist immediately recognized the urgency of my situation, brought a nurse out to assess me, and ensured my emotional response was met with compassion and I was taken back quickly. Every staff member I encountered was kind, attentive, and genuinely caring. They listened carefully to my symptoms without rushing or dismissing my concerns, which is unfortunately something I've experienced elsewhere. I never felt like I was just another patient being pushed through a system. Instead, I felt heard and treated like a person who truly mattered. Within a short amount of time, they were able to properly evaluate, diagnose, and begin relieving my symptoms. Their efficiency, combined with their thoroughness, made a huge difference in my care and comfort. This clinic also offers testing capabilities that many other facilities do not and accepts a wide range of insurance plans, which is incredibly helpful. Dr. Valentini was especially helpful, professional, and reassuring throughout the entire process. I am beyond grateful for the level of care I received and would 100% recommend this clinic to anyone, no matter how minor or severe their symptoms may seem. I am confident they will provide the proper attention, compassion, and treatment you deserve!!

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

Extremely disappointed with the service here. I scheduled a 1:00 PM appointment for a dog bite, but…read moreafter waiting an hour, I was told they only had one doctor on staff and couldn't even give me a firm estimate. The intake lady eventually told me I wouldn't be seen until at least 3:00 PM--two full hours past my appointment time. I had a college commitment at ACC at 3:00 PM that I almost missed because of this. Don't bother making an appointment; they don't seem to honor I pushed for a timeline, the front desk lady admitted they couldn't see me until 3:00 PM. An 'appointment' shouldn't mean a two-hour wait. I ended up having to scramble to make my 3:00 PM online college appointment. Very poor management of patient flow and expectations.

I had labs drawn. Checked in quickly. I was seen in less than 5 minutes. And lab results in 24…read morehours. It was fast and high quality. Thank you. (It currently is a walk in for labs...excellent)

If you value your time or basic respect, look elsewhere. Baylor, Scott & White requires you to…read moreschedule appointments months in advance, but then like clockwork they'll call two weeks before to reschedule. It's incredibly frustrating and completely defeats the purpose of planning ahead. Even when you do manage to make it to an appointment, be prepared to sit in their waiting room for 20+ minutes surrounded by people on their phones on speaker, with no staff attempting to create a comfortable or professional environment. The final straw for me was during my annual physical. I asked a straightforward question about HRT, and my doctor actually snapped at me, saying: "I don't do well woman appointments." Completely unprofessional and genuinely shocking to hear from someone who is supposed to be providing care. This place is disorganized, dismissive, and absolutely not worth the stress. I'll be taking my healthcare elsewhere.

Every appointment that I have had in the past year has been rescheduled: Appointments with…read morePCM-rescheduled, Appointments with specialists rescheduled. My PCM will not prescribe some of the medications that I have used for years! I had to take migraine medicine that had been expired for 4 years the last time I had a migraine. There are many other issues that would take allot of time to discuss, but I would foremost like to warn everyone that BSW's employee time is much more important than your time.

We came here with an ear issue. We were listened to, and my son was taken care of promptly. The…read moremedical person who helped him with his ear was swift and gentle, and most importantly effective. My son entered this establishment, unable to hear in one of his ears, he had been to another urgent care the day before, and they were unable to help him, we came here and he texted me 10 minutes after he entered the doctors office and said," I'm better!" Additionally, the co-pay was quite reasonable, much less than the other urgent care we were at the day before. This place is clean and comfortable. I am happily updating my review, based on the current personnel. We will be back It sure is nice to know that there's an urgent care in our community that we can rely on.

Came for a shoulder injury as was taken care of fast. The provider Julie Huela listened to me and…read moremy concerns, without judgement. She also gave me ways to help with pain and a realistic recovery plan/time. Baley was amazing with getting me ready for Julie with x-ay and medical history. Tameka was great getting me checked in at the front desk. Will return!!

They used to be great, then BSW bought them. Now they're almost never actually open. Their website…read morewill let you make an appt, and you will show up for your appt, only to find a "closed" sign. Don't bother, just drive right on the anyplaceelse.

If I could give this place zero stars I would. I booked an appointment online and waited over 2 and…read morea half hours to get anywhere. Go into an exam room and waiting, waiting, and waiting. They only have one physician available and a surplus of patients. I should have read the reviews online before coming here. Very disappointing. As far as the bedside manners go... I was not pleased with the lack of female physicians available. I will not be retuning here anytime soon.

Dr. Nelson is an outstanding doctor who shows concern and listens to her patients. She is one of…read morethe best Physicians I have ever had any Doctor. Staff here is also very nice and knowledgeable.

I have never had issues with this clinic, or with my Dr., who is leaving this practice and going to…read moreanother practice whose hospital I don't want to switch to. So I have to find another doctor and I am reading these reviews. I have never been treated poorly, never have had to wait very long, longest would be 10 minutes, and I love love love the patient portal. Whoever is in charge of the portal, always gets back to me within 24 hours, sometimes that very day. It is a great way to connect with your doctor and inform them of changes or concerns (not urgent concerns of course), instead of having to remember to tell my doctor everything during my appointment. I am confident that I will receive the same care that I always have with whomever I choose. During my past care here, I have never had the feeling the office over books patients. Dr. Spitler always had time for me, I never felt like she was rushing me out. I hope to find the same care in the doctors that are here at the clinic now. If I do feel that way during an appointment, I'm history!

I have been a patient of Dr. Snook, Dr. Otto and Marc Wausson, NP for over a decade. My wife and…read moreelementary schooler have also been patients, here. We have always had the best medical care at FMC Georgetown! I love their staff, too. My schedule can be all over the place, so I love that they take walk-ins and are open for walk-in on Saturday morning.

I don't know where to start. I got a medicine that was completely life-changing and was very…read moregrateful, this is a medicine you cannot just stop taking. There are serious physical consequences to doing so.. you're a dizzy spell headache or you feel weak and can barely walk without feeling dizzy 24 hours a day for 3 to 5 days Just denied my refill. I have no communication from the doctors office. these people make me sick and I'm going to include a picture of my partial label without giving my personal info just so people don't think this is a troll review

I was hoping to find a local provider to transfer my TRT care to. I signed up for an appointment,…read morecreated an account and showed up. On the counter is a printed update not on their website - weekly paid visits required in person. Had this been disclosed I wouldn't have wasted my time. My current provider meets with me quarterly, no problems.

This medical facility is awesome! My 24 year old son went here for a physical during Christmas…read moreBreak. He got right in and out less than 30 minutes but still felt he got quality care. They do a full blood panel and go over any issues and concerns. He had questions that the PA answered with detail. I will definitely send my husband and other son here! The facility was immaculate and the staff was so friendly and professional!

Literally the worst doctors office I've ever been to. They are still making people wait in their…read morecar if you are not feeling well. Only they have no awning at all and so if it's raining they let rain pour into your car. I was so upset over that I went down the street to the walk in clinic and they treated be better than my own doctors office. Who I also found out Dr Agurwal, my doctor, up and transferred to the well med in cedar park and no one called me, asked me if I wanted to choose a new doctor, or follow him. I got zero bedside manner there at all. Also the receptionist will call you multiple times a day whether it be for a check up or just confusing you with someone else. I have multiple voicemails of her leaving different names for different things. But never once for for something actually important like my doctor leaving. Just a total clown show. Don't waste your time...