I came into this emergency clinic feeling extremely distressed, anxious, and emotional due to…read moreshortness of breath and an illness I couldn't quite explain. I had previously visited another ER a week prior where I was diagnosed with something mild, but I knew something wasn't right so again after my symptoms flared up again I decided to visit this Family Emergency Room in Georgetown. From the moment I arrived here, the experience was completely different in the best way possible. I was taken to the back in a timely manner, within 15 minutes of arriving, which was a stark contrast to other emergency rooms where I've waited hours, even while struggling to breathe! The receptionist immediately recognized the urgency of my situation, brought a nurse out to assess me, and ensured my emotional response was met with compassion and I was taken back quickly. Every staff member I encountered was kind, attentive, and genuinely caring. They listened carefully to my symptoms without rushing or dismissing my concerns, which is unfortunately something I've experienced elsewhere. I never felt like I was just another patient being pushed through a system. Instead, I felt heard and treated like a person who truly mattered. Within a short amount of time, they were able to properly evaluate, diagnose, and begin relieving my symptoms. Their efficiency, combined with their thoroughness, made a huge difference in my care and comfort. This clinic also offers testing capabilities that many other facilities do not and accepts a wide range of insurance plans, which is incredibly helpful. Dr. Valentini was especially helpful, professional, and reassuring throughout the entire process. I am beyond grateful for the level of care I received and would 100% recommend this clinic to anyone, no matter how minor or severe their symptoms may seem. I am confident they will provide the proper attention, compassion, and treatment you deserve!!

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

They used to be great, then BSW bought them. Now they're almost never actually open. Their website…read morewill let you make an appt, and you will show up for your appt, only to find a "closed" sign. Don't bother, just drive right on the anyplaceelse.

If I could give this place zero stars I would. I booked an appointment online and waited over 2 and…read morea half hours to get anywhere. Go into an exam room and waiting, waiting, and waiting. They only have one physician available and a surplus of patients. I should have read the reviews online before coming here. Very disappointing. As far as the bedside manners go... I was not pleased with the lack of female physicians available. I will not be retuning here anytime soon.

Made a same day appt for my sick child. We were in and out quickly. Staff was nice and polite…read more Also, besides Nextcare, they do accept Medicaid for children.

You call, you ask for help with a serious follow-up concern, and the incompetent person on the…read morephone says they'll pass the info on to the "provider" (i.e. the doctor) and they DONT. You wait all day, and call again, and find out no one passed on anything to the doctor. You have to start all over again explaining everything, and then they now say, "you have to come back in." That, my friends, is fraud and malpractice. What say you?

E-room was fast, the nurses, doctors and staff all had a great sense of humor and were…read moreprofessional. My 1st choice over BSW.

Worst urgent care experience of my life. They charged me for something I should never have been…read morecharged for and filed my services wrong with insurance. I am now out a substantial amount of money and they had no urgency in trying to correct the issue. If you can go somewhere else, please do. This place sucks.

I went there hoping to get an X-ray of my back, after a fall. (A direct hit after falling backwards…read more& landed on my tail bone) No where on their web page does it say they have no X-ray tech on Sundays!!!! So I had to pay **30** dollars for them to say they couldn't help me !! Moral of the story.......NOOO X-rays on the weekends !! ;--( They "are" nice. But I wish I could've gotten an X-ray. But they "did" tell me what I "really " needed was an M R I. So I paid 30 dollars for them to tell me that.

So grateful for this place! Mark was wonderful. Do not ever let him leave. He made me feel very…read morecomfortable and very thorough. I will always come back here.

The service and staff has been perfect. The on line pre check and payment has been the problem…read more Knee surgery was scheduled for 2/4/2026 but was change to 07/31/2026. pre check payment was made 1/12/206 $325. account 25069526196. The procedure was cancelled by Dr English's office but the hospital did not get it cancelled and was holding my co pay. Had to call the billing and hospital several times and maybe after 3 months a refund is pending. No one is billing or the hospital could was able to process my request and Dr English had to cancel the procedure again 2 months later.

If you want to wait FOREVER go there. The ER is always slammed, they triage you then send you back…read moreto the lobby with a BP cuff. I finally left AMA. Seton Williamson is much better.

We are rather new to Leander and Cedar Park so I was looking for a good urgent care and I've found…read moreit. Three members of my family have visited this location and we get seen right away. It's important to note they are an urgent care, not an emergency room. The staff is attentive and friendly, with genuine concern for your malady. I can note all the times my family has visited they will see a nurse practitioner. To some that may be a sticking point, but if you need to be seen for something minor this urgent care is great. I'd definitely make an appointment online for times sake, but the onboarding is easy and you can establish an account if you need to go back. I can even say cash pay prices are reasonable. I would definitely recommend this location for your minor care needs during the week and weekends if you can't get to your normal doctor.

I came here after dealing with a lingering dry cough that was starting to combine with itchy…read moreeyelids. My primary care doctor was booked out for weeks, so I decided to give Next Level Urgent Care a try. Even without an appointment, I was immediately helped by Shakemma, Tiff. She was wonderful! Friendly, efficient, and made me feel comfortable right away. I was then seen by Gad, who was also great. He quickly assessed what was going on, prescribed some allergy medication, and had me on my way. The entire visit took less than 35 minutes, which is amazing. Fast, professional, and super convenient--I would highly recommend this urgent care spot!

This is the fastest and kindest medical center ever. I had Tiffanie / Nicole at the front desk and…read morethey were super nice and helped me sign in on the tablet. Dr Hatfield actually listened to me and was very quick with a diagnosis . Hollie , and Gayla and Tram were all helpful as well!

Dr Chilton and Jackie were amazing. I cannot say enough great things about how we were treated…read morehere. I definitely recommend. Will never go to a different ER again.

Surprise billing like many other reviewers here. The woman at the front desk told me they were in…read morenetwork with Cigna. They aren't. They billed me for $3200 for a few hours spent there.

The urgent care across the road from HEB up the street is a great option unless you are actively…read morebleeding. I'm going to repeat a lot of what user Angela S. said about this place. You know how they sell $10,000 watches that work great but honestly there are watches that are just fine for 3% of the price? I get that when I go to an "emergency room" I'm going to pay extra and I get that. But this was totally off the charts. Yes, they take your insurance here when the other places don't but you can still submit to your *existing insurance* and work their claims dept. Unless you can't stand your insurance, you should do that instead. PROS: - Great service, got right in, no issues with staff. The only reason this isn't a one star review is they did a great job. CONS: - You can fly from LA to NY multiple times for the price of a 20 min visit. Just unreal.

Sadly no longer in practice, office is closed Have been a…read morepatient for over 30 years Doctor Male always there when you needed him, I will miss him

Mr. Turner (PA) is legit. He diagnosed/treated me for pneumonia back in November of 2010. He was…read morekind, thorough and talked to me about my favorite anime, lol. He also treated me for anxiety in January. He was very patient and understanding, but matter of fact. The female PA, Felecia Male, is rude. I saw her for a pneumonia follow up at 4:30 on a Friday. I'm sorry, but if you don't want to schedule appointments that close to closing time on a Friday, then DON'T. She rushed me, was incredibly non-thorough, and interrupted the nurse who was still taking my vitals. She was apparently in such a rush she was done with the appointment literally 60 seconds after the nurse took my BP. Dr. Male (Ms. Turner's brother actually) is SO NICE. I tested positive and was treated for the flu in January (yes, awesome...). I have never been to a doctor that pleasant. He was jovial, professional and honestly he's pretty cute, lol. One of the nurses/receptionists that answers their phone is rude, but the rest of the front office staff are very nice. My favorite nurse is the older lady- I can't remember her name but she has long curly black hair. Love her! They accept BCBS for a $25 copay. Unfortunately, I'm sure I'll be back, haha.