We are rather new to Leander and Cedar Park so I was looking for a good urgent care and I've found…read moreit. Three members of my family have visited this location and we get seen right away. It's important to note they are an urgent care, not an emergency room. The staff is attentive and friendly, with genuine concern for your malady. I can note all the times my family has visited they will see a nurse practitioner. To some that may be a sticking point, but if you need to be seen for something minor this urgent care is great. I'd definitely make an appointment online for times sake, but the onboarding is easy and you can establish an account if you need to go back. I can even say cash pay prices are reasonable. I would definitely recommend this location for your minor care needs during the week and weekends if you can't get to your normal doctor.

I came here after dealing with a lingering dry cough that was starting to combine with itchy…read moreeyelids. My primary care doctor was booked out for weeks, so I decided to give Next Level Urgent Care a try. Even without an appointment, I was immediately helped by Shakemma, Tiff. She was wonderful! Friendly, efficient, and made me feel comfortable right away. I was then seen by Gad, who was also great. He quickly assessed what was going on, prescribed some allergy medication, and had me on my way. The entire visit took less than 35 minutes, which is amazing. Fast, professional, and super convenient--I would highly recommend this urgent care spot!

They continue being great! Husband went in for pink eye this time. They diagnosed him, prescribed…read morehim eye drops, gave him a doctors note, and got him and out quickly. I personally have not visited them yet, but given the great service and attention they've given my husband, I plan to next time I need urgent care assistance :)

I went today with my daughter since she had a cyst and she was under extreme pain. After one hour…read morewaiting to be admitted, I decided to go away since I was getting tired of getting no response. My daughter was screaming due to the pain and the response I received from the receptionist was that I have to wait since they were people before me. I do understand that but they need to be able to prioritize and think. If someone is bleeding or is under pain they need to wait in line. NOT URGENT AND NOT EXPRESS.

First impression: I've been to countless urgent care clinics; however, Care First is the best…read moreurgent care I've ever encountered. The vibe here is top tier quality, care and service. The office staff is amazing and friendly. My husband (the patient) and I were greeted with a warm welcome. We were in and out within an hour. Thank you for all your efforts and treating us with utmost care!

I'm a new patient and I have nothing but great things to say about the staff and doctors there…read more Keep up the great work and it's always a pleasure to come to my appointments

I am so very disappointed in this practice. I saw Dr. Chikkala for a couple of years from about…read more2019 to late 2021. I liked her a lot. I came to get my medications renewed and my pharmacy sent them to be ordered from the office. When I returned to the pharmacy they said they never got a reply. I would call the Dr.s office and it would go to voicemail and I would never hear back. I called quite a few times. I figured they closed or moved. I felt very betrayed at the time. I had to see someone else and then they moved. I recently went on Yelp to find a new doctor and saw that Dr. Chikkala was still at the same place!?? WT? I left another message, again, no response! I drove over there today and only the nurse was there. I told her about all this and said she would have someone get back to me. So Dr. Chikkala's husband (who runs the front) Just now called me. He was very rude to me. He said that because it had been almost 2 years that she was no longer my doctor, (well of course she wasn't). I wanted to go back to see her. He wanted to go round and round about when he "said" he called me back a long time ago and it was ME that never responded. LOL really? I DID call, MANY MANY Times! No one ever got back to me. Very irresponsible for a doctor's office. So, I said I would like to get in to see her. Then he tells me that I have to find another doctor because she won't have any information from the last 2 years?? Well, they can get that information from the last group I was at. He proceeded to then just make up stuff and it got ridiculous. He made no sense, I realized he was just being an ass. I really do not wish to deal with people like that so I will find a new, better, more communicative, and responsive doctor's office.

Dr. Chikkala was amazing. She was very thorough. She knows her business. The front desk personnel…read morewas also very helpful. The office was clean and organised. Looking forward to seeing her again. I have faith in her.

I came into this emergency clinic feeling extremely distressed, anxious, and emotional due to…read moreshortness of breath and an illness I couldn't quite explain. I had previously visited another ER a week prior where I was diagnosed with something mild, but I knew something wasn't right so again after my symptoms flared up again I decided to visit this Family Emergency Room in Georgetown. From the moment I arrived here, the experience was completely different in the best way possible. I was taken to the back in a timely manner, within 15 minutes of arriving, which was a stark contrast to other emergency rooms where I've waited hours, even while struggling to breathe! The receptionist immediately recognized the urgency of my situation, brought a nurse out to assess me, and ensured my emotional response was met with compassion and I was taken back quickly. Every staff member I encountered was kind, attentive, and genuinely caring. They listened carefully to my symptoms without rushing or dismissing my concerns, which is unfortunately something I've experienced elsewhere. I never felt like I was just another patient being pushed through a system. Instead, I felt heard and treated like a person who truly mattered. Within a short amount of time, they were able to properly evaluate, diagnose, and begin relieving my symptoms. Their efficiency, combined with their thoroughness, made a huge difference in my care and comfort. This clinic also offers testing capabilities that many other facilities do not and accepts a wide range of insurance plans, which is incredibly helpful. Dr. Valentini was especially helpful, professional, and reassuring throughout the entire process. I am beyond grateful for the level of care I received and would 100% recommend this clinic to anyone, no matter how minor or severe their symptoms may seem. I am confident they will provide the proper attention, compassion, and treatment you deserve!!

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

Surprise billing like many other reviewers here. The woman at the front desk told me they were in…read morenetwork with Cigna. They aren't. They billed me for $3200 for a few hours spent there.

The urgent care across the road from HEB up the street is a great option unless you are actively…read morebleeding. I'm going to repeat a lot of what user Angela S. said about this place. You know how they sell $10,000 watches that work great but honestly there are watches that are just fine for 3% of the price? I get that when I go to an "emergency room" I'm going to pay extra and I get that. But this was totally off the charts. Yes, they take your insurance here when the other places don't but you can still submit to your *existing insurance* and work their claims dept. Unless you can't stand your insurance, you should do that instead. PROS: - Great service, got right in, no issues with staff. The only reason this isn't a one star review is they did a great job. CONS: - You can fly from LA to NY multiple times for the price of a 20 min visit. Just unreal.

I called this clinic for a virtual visit aftern testing positive for COVID. My wife had a great…read moreexperience at this clinic when they first opened so told me to call them. After my request I received a phone call within an hour. The provider that called me was very professional, personal and cared about my illness. She even ask my wife if she had any questions After realizing she had tested positive also. I would recommend this to anyone. Thank you for a second great experience! Keep up the great work!

No Urgency in this Urgent Care Terrible front desk manager…read moreDoes not understand how to triage patients that are actively bleeding and in need of medical assistance Would not process us until we provided the upfront payment

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

I have used this facility multiple times for a both illness and injuries and have been extremely…read morepleased with the care I received.

CPRMC offered wonderful care thru their Emergecy Room. All the staff were pleasant, profes- sional…read moreand efficient.

Medical service perhaps okay, but be prepared to sit in the waiting room with their attendant/clerk…read moreat the desk watching their personal video device dropping F Bombs and GDs where anyone in waiting room can hear. Classless and unacceptable for a medical facility. Really poor judgment and apparent lack of oversight. Visited 1/13

I'm confused by the bad reviews. I just had a great experience here after being turned away by the…read moreSt. David's urgent care down the road because it was an hour until they closed (seriously. Scott & White had me checked in and sitting in a very comfortable ER room within 5-7 mins of walking in the door. They let me fill out my paperwork as I sat in the room and waited for the doctor. Doctor was awesome- prompt, matter-of-fact, and gave me options. But he also took time to just chat with me. Everyone was very friendly. Now- some reviews mention billing and they did not take my copay up front. Maybe the billing side will be less of a great experience but for now I'm feeling great about my visit and treatment plan. It's nice to know caring doctors, nurses, and support staff still exist out there.

I seriously never thought I would take the time to write another review for this place but after…read moreyears of getting done so wrong it is worth my time.... I have been going here for years and am so tired of the terrible customer service. They never follow thru and do what they are supposed to do. I could go into detail but to spare you all my personal deets I will say that I've been waiting over 2 weeks to hear back from them regarding a referral. The check out lady had zero clue what she was doing and I had to walk her through the process and she still didn't get it right. In the meantime I have been dealing with a painful injury that requires physical therapy and I can't get the help I need. After not hearing back I called in only to be told they would call me back. They tried to blame my insurance company and then came clean and blamed it on a co-worked who didn't do their job. The guy even laughed about it... what's so funny dude? This is people's lives you're dealing with. My husband works his butt off and pays for insurance that we can't even utilize if this place does not do their job. There has to be some system in place to FOLLOW THROUGH until each patient is taken care of. When I have a task to complete I dot cross it out until it is done. Try that Scott & White! I am switching my Primary Care Provider to a new location and then having my son do the same so we don't ever have to deal with this place again. It's sad because I really liked you Dr. Patel & Dr. Gulgoski but service doesn't stop in the patient rooms.. it has to continue on after we exit the room, to check out and follow up....