Excellent urgent care. Saw the doctor quickly and she was efficient and the treatment offered was…read moreeffective. Also gave guidance on next moves in the event my issues continued once the treatment course she prescribed was finished Will return for any future urgent needs

We've come to this urgent care on two separate occasions and have appreciated the experience as…read moremuch as you can given that it's urgent care. The care team was different for each visit but everyone we came in contact with was friendly and engaging. We dealt with an ankle fracture on one visit and an arm injury on another. Both were handled with care and treated quickly. Our second visit was a walk-in and it became apparent that making an appt (even after walking in) was needed because we kept getting bumped as the appts were coming in. Note to the wise, make an appt, even if you're on your way in to do a walk-in or you will continue to lose your spot in line to the incoming appointments.

They continue being great! Husband went in for pink eye this time. They diagnosed him, prescribed…read morehim eye drops, gave him a doctors note, and got him and out quickly. I personally have not visited them yet, but given the great service and attention they've given my husband, I plan to next time I need urgent care assistance :)

I went today with my daughter since she had a cyst and she was under extreme pain. After one hour…read morewaiting to be admitted, I decided to go away since I was getting tired of getting no response. My daughter was screaming due to the pain and the response I received from the receptionist was that I have to wait since they were people before me. I do understand that but they need to be able to prioritize and think. If someone is bleeding or is under pain they need to wait in line. NOT URGENT AND NOT EXPRESS.

My family and I followed Ashley Bubb , N.P. from her previous employer. She is always kind,…read morelistens and we receive great care. and advice. The front and back-office employees are always helpful. The office is clean. They have a great urgent care if you need to be seen quickly.

First impression: I've been to countless urgent care clinics; however, Care First is the best…read moreurgent care I've ever encountered. The vibe here is top tier quality, care and service. The office staff is amazing and friendly. My husband (the patient) and I were greeted with a warm welcome. We were in and out within an hour. Thank you for all your efforts and treating us with utmost care!

I am so very disappointed in this practice. I saw Dr. Chikkala for a couple of years from about…read more2019 to late 2021. I liked her a lot. I came to get my medications renewed and my pharmacy sent them to be ordered from the office. When I returned to the pharmacy they said they never got a reply. I would call the Dr.s office and it would go to voicemail and I would never hear back. I called quite a few times. I figured they closed or moved. I felt very betrayed at the time. I had to see someone else and then they moved. I recently went on Yelp to find a new doctor and saw that Dr. Chikkala was still at the same place!?? WT? I left another message, again, no response! I drove over there today and only the nurse was there. I told her about all this and said she would have someone get back to me. So Dr. Chikkala's husband (who runs the front) Just now called me. He was very rude to me. He said that because it had been almost 2 years that she was no longer my doctor, (well of course she wasn't). I wanted to go back to see her. He wanted to go round and round about when he "said" he called me back a long time ago and it was ME that never responded. LOL really? I DID call, MANY MANY Times! No one ever got back to me. Very irresponsible for a doctor's office. So, I said I would like to get in to see her. Then he tells me that I have to find another doctor because she won't have any information from the last 2 years?? Well, they can get that information from the last group I was at. He proceeded to then just make up stuff and it got ridiculous. He made no sense, I realized he was just being an ass. I really do not wish to deal with people like that so I will find a new, better, more communicative, and responsive doctor's office.

Dr. Chikkala was amazing. She was very thorough. She knows her business. The front desk personnel…read morewas also very helpful. The office was clean and organised. Looking forward to seeing her again. I have faith in her.

We've taken our kids to Family Emergency Room Georgetown several times, and every experience has…read morebeen great. The staff is always kind, welcoming, and quick to get us seen. As a parent, that's such a relief when you're worried about your child. The doctors are knowledgeable, take the time to explain everything, and never make you feel rushed. What I appreciate most is how wonderful they are with kids. Everyone is patient, caring, and does a great job helping children feel comfortable during a stressful situation. We're so grateful to have Family Emergency Room Georgetown in our community and recommend them to everyone we know.

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

Surprise billing like many other reviewers here. The woman at the front desk told me they were in…read morenetwork with Cigna. They aren't. They billed me for $3200 for a few hours spent there.

The urgent care across the road from HEB up the street is a great option unless you are actively…read morebleeding. I'm going to repeat a lot of what user Angela S. said about this place. You know how they sell $10,000 watches that work great but honestly there are watches that are just fine for 3% of the price? I get that when I go to an "emergency room" I'm going to pay extra and I get that. But this was totally off the charts. Yes, they take your insurance here when the other places don't but you can still submit to your *existing insurance* and work their claims dept. Unless you can't stand your insurance, you should do that instead. PROS: - Great service, got right in, no issues with staff. The only reason this isn't a one star review is they did a great job. CONS: - You can fly from LA to NY multiple times for the price of a 20 min visit. Just unreal.

The team was very kind and attentive. I went in for a Male Observed Drug Screening for Federal…read moreemployment and it was easy to go through the process. Just make sure to call ahead to ensure there is a Male staff member certified to complete it. This was my third location I had to call to ensure a Male was present to conduct it.

Caution- do not use this facility! 1) They keep your credit…read morecard on file for 12 months and will charge you after the initial visit without your consent. Two weeks after my visit an additional charge appeared on my credit card. I called the customer service department and was told I consented to this practice when signing the intake paperwork. I hadn't even received an EOB from my insurance company and had no idea what the charges were for. The customer service rep would not/could not explain the reason for the charges 2) Front office staff was unprofessional and not helpful when asked questions My family has previously used this facility with no problems, but because of shady billing practices and an overall negative experience, we won't go there again.

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

Since this is an urgent care, I thought service would be faster. I booked an appointment online and…read morefilled out all the paperwork before I arrived on-site. Turns out, setting an appointment only marks your place in line. There were 3 people in front of me when I arrived, before my scheduled time. The lobby doesn't have much seating; I counted a total of 12. They had two TVs but only one was turned on. The receptionist and nurse didn't seem like there was a sense of urgency; it felt more like a glorified doctor's office. I'm not sure if the doctor here is any more qualified than a primary care physician. I think I'll stick it out with a PCP next time.

CPRMC offered wonderful care thru their Emergecy Room. All the staff were pleasant, profes- sional…read moreand efficient.

Medical service perhaps okay, but be prepared to sit in the waiting room with their attendant/clerk…read moreat the desk watching their personal video device dropping F Bombs and GDs where anyone in waiting room can hear. Classless and unacceptable for a medical facility. Really poor judgment and apparent lack of oversight. Visited 1/13

I'm confused by the bad reviews. I just had a great experience here after being turned away by the…read moreSt. David's urgent care down the road because it was an hour until they closed (seriously. Scott & White had me checked in and sitting in a very comfortable ER room within 5-7 mins of walking in the door. They let me fill out my paperwork as I sat in the room and waited for the doctor. Doctor was awesome- prompt, matter-of-fact, and gave me options. But he also took time to just chat with me. Everyone was very friendly. Now- some reviews mention billing and they did not take my copay up front. Maybe the billing side will be less of a great experience but for now I'm feeling great about my visit and treatment plan. It's nice to know caring doctors, nurses, and support staff still exist out there.

I seriously never thought I would take the time to write another review for this place but after…read moreyears of getting done so wrong it is worth my time.... I have been going here for years and am so tired of the terrible customer service. They never follow thru and do what they are supposed to do. I could go into detail but to spare you all my personal deets I will say that I've been waiting over 2 weeks to hear back from them regarding a referral. The check out lady had zero clue what she was doing and I had to walk her through the process and she still didn't get it right. In the meantime I have been dealing with a painful injury that requires physical therapy and I can't get the help I need. After not hearing back I called in only to be told they would call me back. They tried to blame my insurance company and then came clean and blamed it on a co-worked who didn't do their job. The guy even laughed about it... what's so funny dude? This is people's lives you're dealing with. My husband works his butt off and pays for insurance that we can't even utilize if this place does not do their job. There has to be some system in place to FOLLOW THROUGH until each patient is taken care of. When I have a task to complete I dot cross it out until it is done. Try that Scott & White! I am switching my Primary Care Provider to a new location and then having my son do the same so we don't ever have to deal with this place again. It's sad because I really liked you Dr. Patel & Dr. Gulgoski but service doesn't stop in the patient rooms.. it has to continue on after we exit the room, to check out and follow up....