First impression: I've been to countless urgent care clinics; however, Care First is the best…read moreurgent care I've ever encountered. The vibe here is top tier quality, care and service. The office staff is amazing and friendly. My husband (the patient) and I were greeted with a warm welcome. We were in and out within an hour. Thank you for all your efforts and treating us with utmost care!

I'm a new patient and I have nothing but great things to say about the staff and doctors there…read more Keep up the great work and it's always a pleasure to come to my appointments

We are rather new to Leander and Cedar Park so I was looking for a good urgent care and I've found…read moreit. Three members of my family have visited this location and we get seen right away. It's important to note they are an urgent care, not an emergency room. The staff is attentive and friendly, with genuine concern for your malady. I can note all the times my family has visited they will see a nurse practitioner. To some that may be a sticking point, but if you need to be seen for something minor this urgent care is great. I'd definitely make an appointment online for times sake, but the onboarding is easy and you can establish an account if you need to go back. I can even say cash pay prices are reasonable. I would definitely recommend this location for your minor care needs during the week and weekends if you can't get to your normal doctor.

I came here after dealing with a lingering dry cough that was starting to combine with itchy…read moreeyelids. My primary care doctor was booked out for weeks, so I decided to give Next Level Urgent Care a try. Even without an appointment, I was immediately helped by Shakemma, Tiff. She was wonderful! Friendly, efficient, and made me feel comfortable right away. I was then seen by Gad, who was also great. He quickly assessed what was going on, prescribed some allergy medication, and had me on my way. The entire visit took less than 35 minutes, which is amazing. Fast, professional, and super convenient--I would highly recommend this urgent care spot!

I am so very disappointed in this practice. I saw Dr. Chikkala for a couple of years from about…read more2019 to late 2021. I liked her a lot. I came to get my medications renewed and my pharmacy sent them to be ordered from the office. When I returned to the pharmacy they said they never got a reply. I would call the Dr.s office and it would go to voicemail and I would never hear back. I called quite a few times. I figured they closed or moved. I felt very betrayed at the time. I had to see someone else and then they moved. I recently went on Yelp to find a new doctor and saw that Dr. Chikkala was still at the same place!?? WT? I left another message, again, no response! I drove over there today and only the nurse was there. I told her about all this and said she would have someone get back to me. So Dr. Chikkala's husband (who runs the front) Just now called me. He was very rude to me. He said that because it had been almost 2 years that she was no longer my doctor, (well of course she wasn't). I wanted to go back to see her. He wanted to go round and round about when he "said" he called me back a long time ago and it was ME that never responded. LOL really? I DID call, MANY MANY Times! No one ever got back to me. Very irresponsible for a doctor's office. So, I said I would like to get in to see her. Then he tells me that I have to find another doctor because she won't have any information from the last 2 years?? Well, they can get that information from the last group I was at. He proceeded to then just make up stuff and it got ridiculous. He made no sense, I realized he was just being an ass. I really do not wish to deal with people like that so I will find a new, better, more communicative, and responsive doctor's office.

Dr. Chikkala was amazing. She was very thorough. She knows her business. The front desk personnel…read morewas also very helpful. The office was clean and organised. Looking forward to seeing her again. I have faith in her.

I took my sister for the first time to this urgent care. We were able to set up a 11 am appointment…read morewhen we called at 10am. The staff was very friendly and provided each of us a water bottle. There was no other patients besides my sister. The staff was professional, attentive and kind towards us. The medical assistant easily resolved my sister's plugged ears by putting drops in and then flushing them out. Excellent care and the office with very clean!

I fell while roller skating, and needed X-rays on my wrist and tailbone this morning. Dani and…read moreLydia were wonderful. Kind and reassuring, and quick and efficient without making me feel rushed. Navigating doctors and emergency care is stressful, and I appreciate them making it as easy as possible!

I came into this emergency clinic feeling extremely distressed, anxious, and emotional due to…read moreshortness of breath and an illness I couldn't quite explain. I had previously visited another ER a week prior where I was diagnosed with something mild, but I knew something wasn't right so again after my symptoms flared up again I decided to visit this Family Emergency Room in Georgetown. From the moment I arrived here, the experience was completely different in the best way possible. I was taken to the back in a timely manner, within 15 minutes of arriving, which was a stark contrast to other emergency rooms where I've waited hours, even while struggling to breathe! The receptionist immediately recognized the urgency of my situation, brought a nurse out to assess me, and ensured my emotional response was met with compassion and I was taken back quickly. Every staff member I encountered was kind, attentive, and genuinely caring. They listened carefully to my symptoms without rushing or dismissing my concerns, which is unfortunately something I've experienced elsewhere. I never felt like I was just another patient being pushed through a system. Instead, I felt heard and treated like a person who truly mattered. Within a short amount of time, they were able to properly evaluate, diagnose, and begin relieving my symptoms. Their efficiency, combined with their thoroughness, made a huge difference in my care and comfort. This clinic also offers testing capabilities that many other facilities do not and accepts a wide range of insurance plans, which is incredibly helpful. Dr. Valentini was especially helpful, professional, and reassuring throughout the entire process. I am beyond grateful for the level of care I received and would 100% recommend this clinic to anyone, no matter how minor or severe their symptoms may seem. I am confident they will provide the proper attention, compassion, and treatment you deserve!!

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

I have been a patient here for 3 yrs when I first came to Dr. Wheeler she did a complete work up on…read moreme and everything was off, she began sending me for test and X-rays and she got me together now my blood work looks amazing

Very difficult to get anyone on the phone at this office. When I finally reached someone to…read moreschedule an appointment for a specific issue, I was told I had to book a physical first and schedule two separate appointments--both a month out. I asked if the doctor could address both during the same visit, but the front desk said no and then hung up on me. Very frustrating and unprofessional experience. My complaint is mainly with her front desk staff.

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

I have used this facility multiple times for a both illness and injuries and have been extremely…read morepleased with the care I received.

Once I got in to see dermatologist, it was great... GLAD they didn't take my blood pressure…read morebecause... There was a HUGE PROBLEM getting signed in... they had wrong ins on file... yet had verified on the phone when I made the appt that they WERE IN-NETWORK, but initially said they weren't with Golden Rule. After several phone calls, they confirmed they ARE in-network... Insurance debacle took longer that the actual appt with the dermatologist. I'll check my EOB CLOSELY....

Avoid this place at all cost I walked into an empty emergency room. I asked them to see a doctor…read morefor my eye and I asked them what is the exam fee because I don't have insurance. The receptionist said she doesn't know. I waited for 10 minutes. they call me and I asked the nurse. When am I gonna see the doctor? He said he doesn't know nobody knows anything in this place and yet they expect me to trust that the doctors know what they're doing. I left 1 min after no one could give me an answer. Well I know one thing never go to Baylor again

I called this clinic for a virtual visit aftern testing positive for COVID. My wife had a great…read moreexperience at this clinic when they first opened so told me to call them. After my request I received a phone call within an hour. The provider that called me was very professional, personal and cared about my illness. She even ask my wife if she had any questions After realizing she had tested positive also. I would recommend this to anyone. Thank you for a second great experience! Keep up the great work!

No Urgency in this Urgent Care Terrible front desk manager…read moreDoes not understand how to triage patients that are actively bleeding and in need of medical assistance Would not process us until we provided the upfront payment

Friendy efficient service. They furnish all your medical records on line and have clinics all over…read morethis part of Texas. I've been using BSW hospital and clinical services for 7 years now and have never been disappointed.