I had my annual blood draw this morning. The Phlebotomist was extremely uncordial; no greeting, no smile and no instructions except for a motion to the room. I am not even sure she spoke much English. She used gestures when she could have used words. I am not sure if they use cheap needles or if she just stabbed the needle in but it hurt more than ever before and left a raised dark bruise larger than the top of a K-cup. I have always used this lab but this was not good at all. read more

This location was a great visit for myself.Sim drew my blood painless.Appt time was great.people being called in efficiently.I will definitely return read more

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Parking is $2 for 3 hours and you pay through your phone , but if you want free parking, park on the GG hospital side and the walk over. I can see why this place gets so much bad reviews, but my experience was pretty good. When you walk in it's kind of awkward, there's no one in front, just kiosk/iPads (They will open the door and call you). Make sure you sign in on the iPad to place yourself in line. It said my wait time was one hour, but I was helped in about 15-20 minutes. They were able to help me and I was good to go. It is very awkward with no one in front. read more

Quest Diagnostics - Kiosk to sign in. - Laboratory Testing Near Me - Garden Grove, California

Inadequate handicapped parking! Only 5 Handicapped spaces provided in a lot of over 200 spaces! I had to WALK 10 minutes from the nearest handicapped space at the nearby hospital, and as a result, I was over 10 minutes late for my appointment, so I had to be placed upon their "wait list", for their next available appointment! (Their "Metered parking" charges $4.55 for 0-2 hours! If you are tardy due to parking delays, they put you on a wait list, and serve you ONLY when ALL other scheduled appointments have been served, rather than when there is a "no show"! Outrageous!!! I waited over 90 minutes for a 10 minute, fasting blood test, and had to leave as I felt faint from not eating, as a result! read more

Worst experience when it comes to dealing with patients. The staff is not very fluent in english, due to the language barrier they all sound rude and disrespectful. If you are of other nationality other than Vietnamese or other asian descent the. you will be treated badly. They can't speak proper english and they yell when they have to repeat themselves ugh. Not patient with elderly patients. read more

Quest Diagnostics - same blood spot from last week. How do you not expect for shit to get contaminated, if can't follow simple cleaning procedures. YUCK - Laboratory Testing Near Me - Garden Grove, California

Do NOT go here. I took my dad to get bloodwork Friday 02/14/25 @ 11:20 am and the lady (shorter Asian) was rude to begin with and while adjusting my elderly father's hand, FORCEFULLY pulled it down. She caused pain from the yank and immediately my dad's hand bruised up. He said why'd you do that? And showed her his hand, to which she said "I didn't" and told us to leave. This woman does not belong in this industry, she deals with people who NEED to be treated carefully and correctly. Definitely not treated with force and lack of accountability. I will definitely be contacting corporate but if you can, AVOID AVOID AVOID. read more

Quest Diagnostics - Employee caused bruise - Laboratory Testing Near Me - Garden Grove, California

The lab referral form was made to another lab (but they took it as theirs without letting us know); and did not execute the request correctly. Instead several other tests were done incorrectly. read more

Great communication, friendly employees, very knowledgeable. Very easy to make appointments online, however, if you want to talk to a human being, forget about it! If you have any questions, you won't get them answered by a human being unless you actually go to the location. When you call the phone number listed, it gives you an option for extra questions but everything referred to their website and not to somebody who can say yes or no. All I wanted to do was show up half an hour early and couldn't get permission to do it because you couldn't talk to anybody. read more

Pointless to make an appointment. I checked in 2 times before and they claimed I didn't check in. Checked in a few minutes before and then again just to be sure at the exact time. Been there the whole time, while all these other people were called. Had to bitch twice and they kept claiming I was lying about checking in and that someone called me. Which is bullshit cause I was there before my fucking appointment time. Waste of time. Go elsewhere. read more

Went to quest for blood work and I was in and out ! I checked in at 12:20 and was seen by 12:28. The Mexican older lady who took my blood out was so sweet and walked me through the process( I wasn't scared at all but that's pretty professional) I would recommend coming here ! read more

Quest Diagnostics - Laboratory Testing Near Me - Garden Grove, California

Save your self the hassle and avoid this quest at all costs. By the time you figure out how to pay for parking and wait for the slow elevator that stops at every floor only to be turned away. Drive the extra couple minutes to another lab you won't regret it read more

Techs don't care. Never had bruising this bad for 1 vial. I even asked for a small needle last time I had 4 vials drawn and tech used small needle no bruises. Wish Quest Diagnostics would give after visiting surveys too gauge how a particular tech is treating patients maybe then they would care more about client experience. read more

Quest Diagnostics - I asked for a small needle. But tech said oh no. Never this bad. This is abuse malpractice. - Laboratory Testing Near Me - Garden Grove, California

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The wait is ridiculous if you don't have an appointment! I waited from 9:30am-1:10pm until my name was called from the walk-in list. If the wait for walk-ins is expected to be more than an hour, my recommendation is to remove the walk-in option and strictly say by appointment only. I get it they were busy and I know how it is to work in a setting of nonstop busy work flow but full transparency to us who had no other choice than to go in today because no other day or time would work soon, would be much appreciated. They also need to have a worker in the lobby helping with the kiosks! Someone not very tech savvy ask me for help on how to check-in on the kiosk so you had me there walking them through their check-in and I was just another patient myself. Granted I didn't mind because I don't like to see people struggle. But I mean if Kaiser has someone helping with the kiosks, why not add one here too to improve their quality of service if they no longer have a front desk. read more

No help at all. Checked in two hours ago with an appt. Appointment is not priority , walk in seems to be coming in & out. Know your rules & regulations!! Staffs are unprofessional & doesn't want to help. No customers service here. No front desk to answer questions. Let's say if there was zero rating that's what I would pick. I see all these reviews & nothing is being done on Quest's end. read more

Let me be clear that the staff get a "5 Star" review for their patience and effort to take care of all patients. 2 stars at most for the experience and framework that Quest has in place. It's a circus show! I'd recommend arriving early or find a different location because you'll pay close to $3 for 2 hours for parking. My appointment was at 8:30am and I checked in a few minutes before via the check in link quest sent me over txt. It confirmed I was checked in and there was no need for me to check in at the kiosk. There was a few people waiting when I arrived so I figured it would be a quick appointment but boy was I wrong. Within the next 30-45 minutes the whole room filled up with patients. Worried that my name may have gotten lost or their system missed me I checked with one of the staff members, Maria. Luckily Maria took care of me immediately even after finding out the system didn't even have my name or appointment on their system! Luckily I had my confirmation email and code which saved me from having to reschedule and wasting an hour of my time and $3 for parking. People who used the kiosk had an issue almost every time and needed assistance. It would probably be a good idea to have a dedicated receptionist that could help facilitate the patients needs while the other lady's did the bloodwork. Best of luck but I'd highly recommend avoiding this location to get your bloodwork done. The ladies here are ROCKSTARs but Quest as a whole is a joke and doesn't seem to care about their employees. read more

Other places have friendly staffs. Here look like the staff don't want customers. They stated walk-in welcome that's not the case. They hate walk-in. Have a very bad attitude when I did a walk-in. The staff come to help giving me the look and raise her voice. read more

I had a scheduled appointment with a confirmation code set for 5/22/2025 at 6:10am. I arrived a 6 am and check in via the text link Quest sent me. The reply said come in to the lobby, have a seat, will be called shortly and no need for any further action. My appointment time came and went with numerous other patients being treated, but not me. So I inquired with one of the phlebotomists. She could see that I had a scheduled appointment, but because it had been more than 10 minutes after my appointment time the Quest computer/system logged me out!!!! She couldn't take me back right away. Said I would have to wait more and she "would try to work me in" Ridiculous!!!! I couldn't wait any longer as I had to get to my job. Quest, fix your system or train your employees to treat scheduled patients in a timely manner!!! Never going back to that location!!! Half the time one or more of the three elevators in the building don't even work. This is very frustrating. This non-service/non-treatment on 5/22/25 caused me 5 weeks of delays!!!! I had to reschedule my Quest appointment and my doctors appointment. Very poor service by Quest!!!! It's saddens me because the phlebotomist I spoke with has treated me well and kindly at least twice in the past at that location. read more

Staff gets 5 stars. Facility gets 5 stars. Business model and wait times earn Quest 2 stars. With an appointment I had to wait over an hour while others without an appointment had been waiting 3+ hours with no guarantee to be seen. They can do better to avoid wasting people's time. read more

Horrible experience. I had an appointment and was a few minutes late and I was told to wait all day. After a few hours I just left. This is not how you treat someone going through an illness and needing testing. I will be filing a report with the better business bureau as well. You need new employees and management here. I hope this doesn't happen to anyone moving forward. I'm sure the employees will lie. read more

Came here for some lab work and left because it was so disorganized. Staff is extremely rude towards elders who don't know how to book an online appointment or use the kiosk. Bed side manner is awful. You also have to pay for parking. read more

I love this place. Recently they implemented a mobile check in and it's super convenient. I've been there 5 times and it never takes me no more than 10 minutes. Do your part, download the app for a quick and easy process. read more

They ignore you and ask if you have an appointment and we are walk in so more than 2 hours waiting if more appointments come you keep getting ignored till they decided it's your turn or make u redo the kiosk read more

The laboratory is very bad, long wait, and the staff is very bad. There is no one at the reception read more

Quest Diagnostics - Laboratory Testing Near Me - Garden Grove, California

Would recommend to stay away from this location as staff is very very rude. My experience was pretty swift but the way they were treating the elderly broke my heart. They have no concern for wait times of others and the staff is always on there phone and joking with no regard of the patients. read more

Paid parking Awful customer service Unclear location room Appointment only Strongly recommend going elsewhere read more

Many bad reviews but on my experience everything with Quest Diagnostics went smooth with appointment and my phlebotomist was cool, she even said Happy Birthday (it's in a few days). Wait time was approximately 20 minutes. The only downside, it's not easy to find your way there without asking an employee at the bottom floor, lucky to see one pass by. The room number is available on the wall but did not see a floor number but everything else was good for me so far. read more

This Quest facility is next door to my apartment complex, so it is very convenient. I've been patronizing this location for about 2 years now and have not had any bad experiences (other than listening to a guy at the front desk complain about having to work through his break because someone called in sick). The office is clean and there is a lot of seating. But it does get busy, so sometimes finding a seat can be tricky. Below are the things that I have learned to do to make my trip to the lab easier. I hope the following tips can help: Always make an appointment. You're (usually) in and out within 15-20 minutes. Walk-ins are welcome, but be prepared to spend up to 2 hours. Honestly, it's like that at most Quest locations. If you do have an appointment, be patient. This office in particular does their best to get appointments in and out, but if they are short handed, there will be a longer than usual wait time. Come prepared. Ensure that you have a valid ID, your medical card, and your lab request. In fact, if you know that you are going to a Quest lab, make sure to tell your doctor's office so that they can apply the correct codes (each lab company has their own coding system for the same tests). Pre-register for your visit. You can do this just after making an appointment online. You'll need some info from your insurance card, but it will save you some time on the day of your appointment. Parking is free for the first two hours, so if you make an appointment you shouldn't have to pay. Otherwise, the last time I looked it was $2 for 2 hours. If you can, say hi to Robbie. She is a wonderful phlebotomist and very friendly. read more

Poor customer service. Very snarky receptionist with bad attitude. Would stay away from this location.

I would honestly leave 0 stars if I could. I tried calling multiple times to set an appointment but wasn't able to get in contact with anyone at this office. I decide to walk in and I came in at 11 for a simple urine drug test. Based off the hours for drug screen I had until 1:30pm to get it done. Once I arrived a quest employee (short Asian lady) came out saying that they weren't doing drug screening after 12:30. Since that gave me an hour and a half I decided to wait since there weren't too many people. I waited until 12:10 until I was next to be called. That same employee came out and yelled "I don't know why you're still here you're not going to be seen today". It would be much more efficient if the hours were accurate, if someone actually answered the phone, and if the employees were trained on proper customer service. Skip on this place if you want to avoid rude staff! read more

EXTREMELY terrible service. I went to get a blood test MONTHS ago and still have the bill unresolved because they incorrectly submitted my insurance information. The nurse that drew my blood was not helpful nor kind. I was so nervous that I passed out and I woke up to her LITERALLY hitting my head to wake me up. I wish I was exaggerating. DO NOT GO HERE. read more

Never going back to this location!!! The last few visit have been horrendous! The front office staff needs training on how to work with people. Rudeness is not a characteristic someone working in customer service should have. On my last visit, I arrived 10 minutes early for my 10:45am appointment. It was packed in the waiting area but based on the sign-in sheets, practically everyone there was a walk-in patient. There was actually only one other person ahead of me on the appointment list. After half an hour had passed and noticing most of the walk in patients were being called in before me, I asked how much longer it would be. An Asian dude with unsanitary, super greasy hair, pulled up my paperwork and proceeded to insist that my appointment wasn't until 11am. I showed him my email confirmation and he gave me a dirty look and told me too bad because the original girl that checked me in wrote 11am on my paperwork. I'm sorry if it's a hectic day and you can't handle the stress of it, but that's bull$hit! After inquiring about the wait, it took another 30-35 minutes before being called. So basically it was pointless for me to make an appointment because all the walk-in patients were seen before me and I ended up being there over an hour regardless. Looks like it's time to switch to a different Quest location. read more

Quest Diagnostics - A big thumbs down for this guy. He needs major customer service training. - Laboratory Testing Near Me - Garden Grove, California

I just went here today to get a blood test, and I was able to get an appointment today too which is great :) I just stayed in the waiting room for 45 minutes and waited for my turn. They sent me a text, and I told me to check at my appointment time, but when I did it on the phone, it says my appointment did not exist. I just went up to one of the tablet to check in, and it worked to check in. I also saw my name on the screen too, and where I was on the waiting list. The building was a bit hard to find, and you have to pay 2 dollars parking to park from 0 to 2 hours which is okay because I did not have an appointment and I just walk in to make one on one the tablets. The staff was nice and friendly too :) read more

I've been to a Quest Diagnostics before, in Newport. Same deal. You see your regular doctor for your annual exam, the doc gives you a Quest Diagnostics sheet to call and schedule and appointment. You can change and set schedules on questdiagnostics.com/appointment. When you get to a Quest lab, they take your blood, urine, etc (whatever the doctor ordered) and you are off on your way. I had to fast prior to drawing blood. This location is a no-frills zone. Clean, and rooms organized to efficiently draw blood and other samples. Seemed like a busy time with lots of families. Was not all that different from the other location. I like that it's on the 7th floor of a medical building in Garden Grove. You get a rare arial view of Orange County out the large windows. read more

Quest Diagnostics - Laboratory Testing Near Me - Garden Grove, California

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I was a little hesitant going to this location after reading the reviews. However, my experience was nothing but pleasant. Parking and getting to the location was easy. You have to pay to park, but it's a reasonable price - $2 for the first two hours. The only thing that was off-setting was the 7th floor that the facility was on was like a dark tunnel. Stuff of nightmares! I came in around 7AM with no appointment. The waiting room was full, but people were steadily being seen. The two ladies at the front desk were nothing, but professional and efficient. They got me checked in quite quickly with no issues. After 20 minutes, I was already in getting my blood drawn by the lovely gold-curly hair Debbie. (I think that was her name.) Despite having tiny veins, she just needed to prick me once, and it was smooth sailing after that. Hassle-free and back to work in no time. =) read more

Quest Diagnostics - Laboratory Testing Near Me - Garden Grove, California

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They really need to change their personal here and get proper training. As always questioning Doctors lab orders not sure why they can't get trained properly to understand them if pt is not fasting then they put not fast and get the lab work done. How hard is that. They really need their leadership team to follow up with their personal to resolve this issues. read more

The short hair Vietnamese Quest employee was so rude while withdrawing my blood. I hade an appointment with her at 1:40pm today. Last year, she actually diagnosed me. She said I had throat tumor. She scared me too. She had no rights to give such a diagnosis. Please a Quest. look into this employee. I don't know her name. I know she works today and at this time At 1:40pm. She looks Vietnamese and she has shorter than shoulder length hair. read more

Only 1 person working at the front desk. The wait is 25 minutes even with an appointment and arriving early.

I have a drug test that my emoyer required within 48 hour of notice and I went to this location and I have to pee so bad but they want me to wait over 1.5 hours. I explained to them and they arent understanding at all. I then saw someone that wasn't able to make an appt get an appt at that moment but they weren't doing the same for me. They also won't let me sit inside. They have tons of seating and people with appt can sit inside but why can't I sit inside? Is it cause I'm a walk in that i can't sit inside? The lady at the front desk with long fake nails is just being unfair to me. read more

I'm sorry but an appointment for what? To be seen 3hrs later? I'm definitely not coming back here.

Good experience! Located in the medical building room 204 by GG Hospital. I almost turned around when I read the bad reviews on this lab location, but I was just down the street and gave it a chance. I walked in without an appointment and the room was already filled up. Usually there's no wait when I go to the Lake Forest location. They told me the wait would be about 30 minutes. Fingers crossed, I walked back to my car to grab a book to read, but when I got back they called me in within 15 minutes. The receptionist helped me and others in line right away with our paperwork. She was courteous and knew what she was doing. The staff were friendly and funny with all of the older people, it was nice to see. The gentleman that drew my blood did a great job. He verified my information, date of birth, and when he was done, had me check the tubes if my name and info were correct. I have tiny veins, and it's frustrating when people poke around and leave bruises. I had so many bad experiences where they have to switch arms, poke around on other parts of my arms, etc. I'm giving props to this guy because it took him one try and he was awesome! In response to the review below, yes, the staff that were males were young and may come off friendly, but I thought they were overall professional. I would definitely come back again, next time with an appointment. read more

Quest Diagnostics - Laboratory Testing Near Me - Garden Grove, California