SUMMARY: This is a small, busy Quest Diagnostics location with a bilingual staff. Make an appointment ahead of time (ideally online) and come prepared with all the necessary documents. If you plan on walking in, be prepared to wait up to 2 hours. LOCATION: This Quest Diagnostics location is next to the Garden Grove Hospital. It's all the way at the end of the left side of the 7th floor of one of their medical plaza buildings. There is a sign in front of the elevator on the floor to direct you to the room. This is a no-frills location with a small and clean waiting room. The AC was on full blast when I went, so I would recommend bringing a jacket to keep you warm as you wait. If you need to use the restroom, you can use the one inside the facility. Because there are only four rooms, I believe they can only serve up to 4 people at a time. PARKING: As of this review, although the signs in the parking lot say you must pay for parking, the parking meter at the front of the building was not in service. There is, however, a very small sign that says complimentary 2-hour parking is available if you need to enter the building, which is where this Quest Diagnostics is located. I believe you can also park behind or on the other side of the hospital for free--you just have to walk further to get to the building. APPOINTMENT TIPS: I was a walk-in, and I would not be a walk-in again because I came to this lab at 6:30am, and the facility was already full of waiting patients. I had to wait almost 2 hours to finally get blood work done. To avoid a long wait, you must schedule an appointment, and it's easiest to do so on the Quest Diagnostics website. People with appointments must be serviced first, and if someone with an appointment cancels/comes late/doesn't show up, that is when they can start serving the next walk-in. The staff let me know they are typically very busy in the mornings and do NOT have system access to make in-person appointments before 12pm. Appointments are scheduled 15 minutes apart from each other. When you arrive, you need to sign-in at one of their two iPads at the receptionist's desk and wait for your name to be called. You must have your insurance card, valid photo ID, and the order from your doctor about what tests you need done. If you don't have a physical copy, make sure your doctor's office has faxed or emailed the orders in advance. They cannot accept the orders in any other way (e.g., your doctor emailed them to you to show to them). STAFF: The staff was very efficient and professional. I had no issues with anyone being rude or inattentive nor did I see any of them disrespect other patients. They were helpful to those who had trouble using the iPad to sign-in. When it gets really busy, the receptionist, who is also a phlebotomist, will also help with the lab work. Most of the staff speak English and Spanish, and they have one staff member who can speak Vietnamese. read more

Not sure why all the bad reviews, but I made my appointment online to get my blood work done. Was in and out in 15 minutes because of this. Parking is free, but I was super paranoid, so I paid $2 for 2 hours, but the sign does say complimentary for 2 hours. Therefore, it is free, but that was my mistake, even though I saw it. Latice, the lady at the front, was very kind as she tried to make conversation with me to get me less nervous for my blood work. I signed in right away (arrived at 6:40AM for a 6:45AM appointment) and was called in minutes after. It was super easy and very quick - I would just recommend making an appointment which is also easy to avoid any delayed wait time, as others have experienced. read more

Absolutely the worst place I've ever been to. Staff was so rude to not only me, but multiple other customers with no sense of urgency or care whatsoever. Please go anywhere else! read more

Went ther on a monday at 7:30 am fasting for my routine. The facility is Nice and neat. It was my first time there. The front desk lady tone of voice was not friendly and professional. To me it seemed like shes is not happy to work there. Made me a little uneasy. I know she could have been frustrated because it was a busy room and she had alot od patients to take carw of but that doeant justify her rudeness to the patients. Finally, i was called in after 2 hours of waiting. Holly? the older phlebotomist (asian lady) was awsome and super sweet, nice, and professional. I give 3 stars because of the facility and holly. I believe the front desk person can leave the first impression knowing that draw staions are not patients most favorite place to go to. read more

This place is full of angry and rude staff! Took an hour to get bloodwork! Don't come here!

Do not come here. They say you don't need an appointment and you can walk in but the wait is terrible. Please go somewhere else!

I have been getting my blood work done at the garden grove office for several years now, and I've had good experiences overall. Today was no exception. I had an 11 o'clock appointment, arrived early, and was out by 11:10. In particular the phlebotomist, Robbie, was very kind and helpful! read more

Rude, slow, pay for parking. I have an appointment and I am still waiting! It would be better if the techs would work instead of playing on their cellphones and gossiping. read more

Worst place ever Went at 7:30 AM to do my lab work met Damaris in the front office which was speaking and dealing with me in very bad and rude manner and was very happy that i didn't have an appointment Damaris told me in a way like she is shouting at me the waiting time will be like 4 hours I told her i will be waiting in my car and was about to set for few minutes in the waiting area inside the office to check my lab order on my phone when she ( Damaris ) was very upset and start to tell me with very loud voice in front of all patients to leave the office and wait outside i got a phone call at 9:42 AM after complete 2 hours from cell phone number ( 7145895277 ) not the office phone which was not documented on the system that i should go to the lab and i went directly back again to the lab In the lab again Damaris insisted that i should wait again for all patients with appointment that ended with doing the test at 11:15 AM ( waiting almost 2 hours in my car and hour and half inside the lab By the way the wall clock is not working and fixed on 9:50 AM read more

This place has discriminating staff. My mother went in and was treated horribly. She came in early for her appointment but was still put behind those without an appointment. The Asian lady was passing through another asian lady who did not have an appointment. When my mother talked to other people waiting they mentioned this was a constant thing at this location. My mother made a comment to acknowledge that she had an appointment and the women that went before her didn't, the asian lady gave her attitude and proceeded to treat her like this throughout her time there. My mother doesn't speak good English and felt humiliated and disrespected. The manager didn't seem to care and from the looks of other reviews this place seems to not care about the people or it's customer service. They need to be looked into because if this is how they are acting with the patients I would be worried about them handling any medical tests. read more

Front desk has attitude problems. This location takes for ever. So far is the worst I ever been. Definitely not coming back.

Thus far, I have written 140 reviews. Only 2 places got a 1 star from me. I give primarily 4 or 5 stars. If I go to a place and they are not that good, sometimes I refrain from writing a review because I don't want to bring their ratings down. I know I am dealing with people's livelihood so I tread lightly. And I don't vent because of a minor incident. Having said that, this place deserves a ZERO. Or can I give a NEGATIVE 5 Stars? I was there twice and both times, this receptionist was just as unpleasant and rude as they come. She cuts you off, sounds super annoyed and upset all the time. I was actually afraid to even ask any questions and felt completely belittled. I seriously wanted to talk to her but then I was afraid she would mess with my blood results or something. I'm sure she wouldn't but I couldn't run the risk. So I will now share (since I got my blood test results and they are fine - with the exception of high cholesterol - due to my other Yelping activities). Dear Rude Receptionist, When you work in the medical field, you are constantly dealing with people who are sick, struggling, depressed, broken, etc. A blood test means you are waiting anxiously for results. Results that could be life altering and devastating. To people who are sick and vulnerable, you need to deal all the more gently. In my case, it was a routine physical so no big deal. But the room was filled with children and senior citizens. I know your job is demanding and stress filled and who knows what's going on in your life that's causing you pain. But when you put on any scrubs or work in the medical field, you need to treat people with respect and compassion because while you may or may not be struggling, these people most likely are struggling and suffering. I felt that you did not want to be there. You were annoyed at anyone who asked any question. You cut them off. Some of the people there were minorities and were not fluent in English. And at times you seemed to extra annoyed when they could not understand your responses clearly. I'm sure this is partly your personality. You don't have to be Mary Poppins or Polyanna, but please.... treat your customers and your patients with a little more respect. read more

Extremely slow service. One person is drawing labs and one person at front desk while waiting room is full of people. Understaffed and frustratingly long wait. read more

Could definitely see why there would be negative stars, but as for me, I had a decent experience. I went to get blood drawn today, made the appointment last night online, showed up at 10:20 for my 10:30 appointment and was seen at 10:40. The waiting room was PACKED and I barely found a seat, though. I honestly don't know why most of the visitors are walk-ins when it's the easiest thing in the world to make an appointment online, but I digress. Front staff could definitely perk up just a little bit. The woman who took my blood was very nice. She had trouble finding my vein due to my tattoo and my vein wouldn't show on the other arm, but I felt like she took her time to find a proper vein instead of just rushing through me despite the crowded lobby. She was wonderful, I wish I had caught her name. Never felt rushed or anything with her. I also had to give a urine sample and was stuck by the water fountain for twenty minutes trying to drink enough water to... provide my sample. But standing there and watching the staff try to get through everyone efficiently was surreal. I can't stress how busy the lobby was and kudos to everyone who's trying to keep it flowing. I know a lot of the reviews are complaints about the wait time, and yes a lot of them are justified, but it didn't seem like the staff were just slow and negligent, they were definitely working. There's just a lot of people to go through. read more

They make you do an appointment and it seems like it's worse, now with appointment it takes much longer to get seen the people here don't do much, it takes them 20 minutes to see each person, bad place to come read more

Sitting here on the waiting room while the employee behind the desk is coughing up a lung, can't breathe out her nose, and isn't wearing a mask! Meanwhile I have a lady sitting next to me that starts her chemotherapy in 2 days, and another patient who's undergoing chemo treatments just leave! If you have an employee that must come to work sick like this, they should have to wear a mask! It's called courtesy! Thank you! read more

I'm honestly impressed by how underrated this place is. I had a great experience myself! I signed up for a free screening through work and chose this location for convenience. When I first arrived, I noticed the Garden Grove hospital now charges for parking, but machine was off during my visit so I guess it was free parking. When you enter the building you don't see the suite # listed on the map which is 714 but I used some of my common sense I went up to the 7th floor. They had a sign outside the elevator indicating quest diagnostics. My appointment was at 8:15am and only took me about 10 mins for me to be seen after checking in on the iPad. Friendly young lady in the front desk btw! The nurse was super friendly as well and took my weight, height and measured my waist. She proceeded to take my blood pressure & draw blood. Then she was done! Fast & painless. Getting blood taken out is usually scary for me but she was very gentle an hardy felt any pain. My results came in just a day after! With very detailed information and advice. I overall loved the experience and will come back again when I need another screening. read more

Not really sure what the negative reviews were about since I think I had a pretty good experience coming in. I went for a drug test and I didn't have an appointment so I had to wait a little longer because they had to take people before me who had an appointment. So, I do recommend setting up one before you come in. Everyone was friendly (as long as you're friendly to them too) and the place was pretty clean. I had trouble finding the building at first. Its on the 7th floor and all the way down the hallway. Parking is free for the first two hours :) read more

I had an appointment for a biometric screening. Showed up on time, was told the wait would be over an hour because they were "behind on schedule." Receptionist asked me a bunch of questions, which was information that was contained in a printed screening confirmation document that I provided to her at check-in, her redundant questioning no doubt accounts for part of their delays. After waiting for 30 minutes, I was called in. The phlebotomist couldn't find me in their system, and said that he wouldn't be able to perform the test. He suggested the problem was caused by my employer's HR department (which is bull, because I signed up on their website). He did not bother to try and troubleshoot the problem himself, nor did he bother to call Quest Diagnostics to resolve the problem while I was there. I called Quest's Diagnostics Support Hotline and described the situation. The rep said that I must have used the "wrong website" to sign up. How many websites does Quest have that are scheduling appointments for them? And how would a person know that they were using "the wrong website" or not? I asked what the correct website was, and lo and behold it was the same website I used to set my appointment (which incidentally, is one of the worst functioning websites I've seen in years). If I never visit this place again in my life, it would be too soon! read more

They've wasting my time for waiting for 1 hour. The lady called in and after taking my information she said you owe money and need your pay, how do I owe money if I never got the bill? The front desk should let me know before not in last minute and they refuse to do breathing test until I pay. NEVER AGAIN VISIT THIS LOCATION THE STAFF ATE TERRIBLE. I checked my insurance and it still pending and hasn't finalized yet what insurance pay the Quest Diagnostics what is patients responsibility. Damn they are only care about $$$$!!! read more

Rude Receptionist, no helpful at all!! I asked two questions, and she couldn't answered. How is that could be possible? She needs to be train in the company's policies and office management; also she needs customer service skills training. I had an appointment, and I ended up waiting about 45 minutes. What really upset me was the fact that the technician (Holly) was asking too many personal questions. She was even questioning why I have my insurance. Do we have to justify why we (customers) have the insurance that we have? She also gave me a paper so I can tell about my experience at the place. But when she gave me the small paper with the survey info, she wrote the code on it in my paperwork. Its my understanding that the survey is anonymous, so why she did that? I don't want to believe that is for any type of revenge. read more

Quest Diagnostics - Laboratory Testing Near Me - Garden Grove, California

Rude, rude and rude!! I understand i came without an appointment, so i sat for one hour and half without a complaint. However its weird to be the first 6 people that were there and then keep seeing people passed me. Okay ill just check, if its gonna be another hour then ill just come back another day, no problem. Right when i walked up, the front desk lady shut me off half way through my sentence by saying : " you're next!" So i sat down again, wair for another 4 people to be call before me, okay!?! This time i walked up again and said i thought you just say im next?! Well, she has an appointment. Then why on earth would you say that! Terrible service and attitude. Everyone around me shook their heads for wittnessing that, some old folks were being treated the same way. I feel bad for them. Be nice! People are not trying to beg you for money. If you hate your job then quit and do something else, dont take it out on people. She needs some real good training. One star is for the lady who draw my blood, she was nice. read more

Quest Diagnostics - Rude lady who needs better manner as a receptionist. People are not beggers, treat them with human right - Laboratory Testing Near Me - Garden Grove, California

This is the frist and last time for me to come to this place.I can't believe it took for two hours to do blood test.I hate it.

I came to drop off some specimens and the girl at the front desk with curly hair is super rude... i get that its busy and all but a little curtesy goes a long way.... read more

I went to this Quest for the first time today to do blood work fasting. I passed out during. The tech Robbie saved me. She knew what to do. She was amazing. I hope her boss is reading this because it was so scary and she knew exactly what to do! Thank you Robbie and quest diagnostics!! read more

Vicky was not polite, made me sit and wait to drop off sample. When all was said and done all she need was a signature. Really! Not how you treat people, especially others who work in the field. read more

The worst ever The fat lady at the front desk is rude unless you are spanish speaker The wait time is 2 hours I would never come back here again Avoid this place at all cause Do yourself favor, just drive 10 more minutes and go to other locations read more

I would give this 0 star if I could. The appointment was at 11am today. Got there at 10:30. My 3 years old daughter and I didn't get in until 11:35. There was a lady came in at 11:30 and got in at the same time with us???Bad customer service ever!!!!!! But the white lady technician was very professional and friendly. read more

DO NOT COME TO THIS LOCATION!!!! If I could give this place negative stars I would. First of all, it's very difficult to find this place. It's in the same plaza at the Garden Grove Hospital just around the corner. I came to this location because it was closer to my doctors office. Once I finally found the place I was reading the signs for parking and it says you have to pay for parking at the parking meter. It's $2 for 2 hours. And I was thinking in my head,"I'm not paying for parking if I'm only coming in to do blood work." Then when I finally parked I saw another SMALL sign that said "complimentary 2 hour parking for people entering the building (where this quest center is located)" then I went up to the 7th floor and went down the hall to go to the quest room. When I entered the room there was no one working. It was empty. There were no customers and no workers to be found. Once I signed in I saw that my sign in showed up on the television. Once a worker finally came to the desk 15 minutes later. They decided to call in the walk in who came 15 minutes after me because she said that she didn't have time to wait. So they decided to treat her first instead of me. When they finally decided to call my name they asked for my insurance card but I had left it in my car because I didn't think that I would need it since I had the blood work order with all my insurance information posted on it. One lady called me up and asked for my insurance card and she said it's ok because my information is posted on the order. Then I had to go back and sit down. And then my name gets called again and this Asian lady who barely spoke English was like,"oh why you no bring it with you? Go to your car and get it because we already close!" So I had to go downstairs to my car and grab it. But I was thinking in my head "IF YOU WOULDVE TOLD ME BEFORE THAT I NEEDED MY INSURANCE CARD WHEN I ENTERED THE ROOM BUT NO ONE WAS WORKING THE FRONT DESK FOR 15 MINUTES WHEN I ARRIVED I WOULDVE GONE TO MY CAR TO GET MY INSURANCE CARD!!" Just to give you perspective on how long I've been here I arrived at 2:50 and I didn't leave until 4. And they close at 3:30pm and I was the only one left in the room. Awful awful awful people that work here!!! Awful location. Definitely don't ever come to this location. Go to the one in Chapman. It's waaay better customer service and they treat you right away. read more

Came in for lab work and right off coming in the receptionist ( with curly hair and no name tag) was so rude. Not sure if she was having a bad day but should leave her problems at the door or at home. She needs customer service and have sympathy for patients since she is in the medical field. She doesn't need to be extremely difficult to help a patient's, seems she was annoyed and hates working with people. read more

I don't know why they get such bad reviews. I've been in twice and both times the wait was reasonable, 15-20 minutes and the staff was polite. read more

Rubí was amazing. She was very delicate and kind. She was extremely sweet and made my blood test a lot more comfortable.

No line when i came at 7 am.. test done after 5-10 minutes.. 5 star for holly the phlebotomist. Excellent service, painless blood draw..

The staff at this place are uncaring. Even if you have an appointment, they will make you wait a couple of hours. I witnessed an old woman freezing in the waiting room and the staff did not offer her a blanket and was only gave it when a family member said she was freezing to death. Many people were complaining and no one was at the front desk. Everyone was in the back doing god know's what. Would go to another quest diagnostics if possible read more

OMG!! The lady at front desk is so RUDE to the patients, horrible, not professional , she should have better training to deal with people, this is not a free service, we paid for this so we reserved at least some kind of respect read more

This place is the absolute worst. I mean sure it's really clean, but the service is absolutely the worst I've ever experienced. I've waited about 2 hours for my blood test and I've still haven't gotten any service. One of the employees has one of the worst attitudes I've ever seen. Make the smart choice and don't go to this location :) read more

This Quest facility is the worst one that I have been in. They seem not to care about the customers. I have come before they open which is 6:00 am but won't get out until 7 o'clock. They have been slow and keep losing customers records and claiming because of the computers. Please do mot come in to this office unless you need to do it. Bad facility read more

Horrible customer service! HOLLY was extremely rude. Was cussing me out and giving me attitude. Office hours days 4pm. I came in at 3:36pm and is forcing me to leave and will not take me in and so rude! read more

I had an 11:15 appointment, arrived to a room filled with people and about 6 kids running around. I checked in and waited, and waited, about 20 minutes later I asked how much longer and was told 10 minutes. Finally at noon I asked again and then about ten minutes later, the receptionist called me back. They had one person drawing blood, one person had left at noon, and the receptionist drew my blood, I was in and out after that. While I was there, a woman told the receptionist she had been there for five hours, she was the one with all of the kids. Can you imagine, waiting for five hours? During the hour I was there, I saw about four people go back and two come out. So, unless the other two were having blood transfusions or something, whoever was drawing their blood was very, very slow. The building is old, the elevator shook all the way up to the 7th floor. Kids running around with melted chocolate bars on their hands and just not a place I will ever go again. The receptionist who drew my blood was very nice but that was the only good thing about this place. read more

Absolutely the worst Quest Diagnostics center in Orange County. I had a appointment. I had to wait 1 hour and 15 minutes. There is NO air conditioning. It's on the 7th floor. The elevator is on its last leg. Mark my words, there will be an accident soon. You have to pay for parking. You might think (2) hours for $2 is enough time. I only had 15 minutes to spare. I saw a woman go to the front counter with her doctor's orders. She was standing there for 20 minutes, no employee came to the front counter, so she left. Two more people did the same thing, waited and left. Even after I was finally called, they moved me from room to room. Never, absolutely never will I ever go back there!!! read more