They did not update their working hours during Thanksgiving weekend. The messaging system was sending messages to go and checkin and wait in front of the door. But on the door was a paper with print " We closed at 1:30pm today". Total lack of coordination and planning. No respect to patients who have scheduled appointment after 1:30pm that Friday. Unprofessional and very disappointing read more

Horrible!!!! Checked in as a walk-in. 1:15 after we'd been waiting someone came out and said if you got a number when you checked in it didn't fully process you. I said we'd been there over an hour any idea how long. She wasn't particularly friendly and said I have no idea and closed the door. No front office staff. Just a kiosk. Ridiculous !!!! Waited over two hours. Never taken!!! Ugh. Zero customer service. read more

My wife came in at 8:45am for a drug screen and literally didn't get seen after sitting there till 3:30pm!! This is an absolute joke for a business to operate this way! And the jackass that does the urine test left at 3pm and didn't tell and clients! Who does that and what kind of clown running this office allows that to happen. My wife say there for 30 extra minutes before even knowing he left for the day. read more

I'd give zero stars if it were possible. This place is horrible.. they have paper taped covering their reception area so no one is there to help and you can't see in. My daughters dr ordered a urine kit for me to pick up so it could be done at home and I waited forever and someone finally came out and was beyond rude. Told me I needed to schedule an appt and wait like everyone else even though I was there before everyone else and not there to get blood drawn but yo pick up a test yo do at home. Bottom line is there's no one to help you.. no one to call and the people who work there are horrid! read more

Stuck in this waiting room with a horribly loud tv on playing ads - same ones over and over. I made an appointment so there are "only" 5 people ahead of me on the list and way more behind.. The staff are good though, so I gave a star for that. I don't understand why Americans think their medical system is so good. This is so obviously ridiculous how do people here not see it? read more

A text message regarding my appointment allowed me to check in when I arrived. All new staff (since last year) who are kind and capable! I'm not an easy blood draw but today the process was quick and painless! Seriously, half my experiences usually end in tears and several people trying to find my skinny, wiggly veins in all areas of my arm but today was one of the few positive experiences I've had in a long while. Thank you Quest Encinitas!!! read more

Worst diagnostic lab in San Diego county. Insane wait times even with a reservation.

I have many things that I could state they did inappropriately, but I will name one that is a big no no in health care. Gloves are to be put on and taken off in front of the patient. These people are walking around the clinic and into the waiting room wearing their gloves. They need a joint commission inspection pronto. I have a list of other issues that I have already called and made a formal complaint. read more

Made an appt and arrived late and they took us in 10 minutes! Very nice staff and they were so gentle with my 86 year old momma. Will be coming here from now on...if needed read more

Check in was with a touch screen monitor. I had to come here for pre-employment drug testing and I was in and out of there in no time. They gave thorough instructions, had me sign a few papers and I was out of there in less than 10 minutes. I was really impressed with the fast, thorough service. read more

I went to this location initially as a walk-in. When I found out the wait could potentially be hours, I left and scheduled an appointment. When I showed up for my appointment, I was taken back within 5 minutes. The problem I have is that the woman (young-ish with glasses) who took my ID and insurance card had the same gloves on the entire time that she handled them, typed away on a keyboard, touched a door handle, handled all of the viles, handled paperwork, staplers, etc. and then proceeded to take my blood sample with the same gloves on. THIS IS NOT SANITARY. For all I know...she has had the same gloves on all day with every patient before me! But I was afraid to say something right before she was going to poke my vein. I will never go back. The bizarre room with no receptionist is just odd. And my test results took over a week and a half to be updated. read more

Schedule an appointment ahead of time. I arrived early for appointment the waiting room was full. At 4pm they announced anyone waiting on standby without an appointment will not be seen bc their last appointment of the day is 4:30. People complained that they have been waiting for hours. Quest is cutting some major corners. No front desk staff only just a computer to check yourself in. Only 2 ppl working in back. My appt was at 4 it's 4:15 and there are 3 ppl ahead of me still. read more

First of all, the provider wore the same gloves and touched everything then injected my son's arm to remove blood. Also- the customer service was very rude and unprofessional. They are unfriendly. There isn't a receptionist, they have a temporary shade in the glass partition where one should be. The providers act like they don't want to be there, and can't wait to get off work. read more

DO NOT take your children here!!!! My daughters doctor ordered labs so we headed to this lab. He ordered 4 tests and this lab only ran one of the orders. So, we had to go BACK for ANOTHER blood draw. This appointment was incredibly traumatizing for her. She hasn't slept in days and cries through the day about how scary it was for her. A week has passed and I just got work from the doctor that the incompetent lab again MISSED the requests. How is this possible?! I triple checked her names on the tubes, I initialed the labs required. She was STILL while getting the blood taken... why would we now be getting told we have to go AGAIN?!??! To make matters worse there is no one to share this info with. You can't call to give feedback to the lab because the line is automated. DO NOT USE THIS LAB read more

Expect an hour wait even if you have an appointment. All the workers at the back chitchatting and laughing, the last thing they care is you.

Showed up at 3:40 PM for a walk in. At 4:30 they said they had to go home to their family and couldn't help me. Because they were closed. I was there for only blood work only. read more

Horrible experience. Unprofessional and ridiculous wait times even with an appointment.

If I could give 0 stars, I would! This place is horrible! Brought my son today for a basic blood work to be done only to sit there for an hour and waste my time! Granted we were a walk-in but they were taking in people with appointments 20-30 min early (I know this because you can see all the walk-ins & appointments listed on their TV). We finally left as we couldn't take it anymore. DON'T WASTE YOUR TIME! JUST HORRIBLE! read more

Worst experience I've ever had while getting blood drawn. Some of the phlebotomists in this office have no clue how to properly draw blood. Brutal!!! read more

Almost a year later and NOTHING has changed. I remember Bridget from my last visit....still just as rude, not happy...I mean, really...she can't always have a bad day, right? I hate coming it but it's so close to my practitioners. I'm sort of stuck... read more

Live Wait Time results are "not true" according to the front desk staff and appointments are "preferred". Of course you wouldn't know that as a walk-in unless you actually walked in and wasted an hour of your life. read more

Old man trying to use check in kiosk without help caused me to miss my appointment check in time, nobody at the front desk to explain to or help or ask questions, had to get on standby list, waited two hours, waited at window of 30 minutes to see if I could ask a question about the waitlist, nobody ever came but passed by and looked at me multiple times. Three staff members chatting and shooting the breeze while one took blood. Complete waste of a day. read more

So, I read all the reviews and wasn't expecting much. Of course.... I had an appointment at 1 PM. Their doors open after lunch at exactly that time. There were 3 people also waiting for them to open. They were all walk-ins. Because I had an appointment I got to go in first. That was good... I was out of there within 20 minutes. Voila!! Only thing is ... There was ONE poor employee (Jin Victoria) doing everything from checking people in and taking their information to taking me back to weigh me and draw my blood. That's ridiculous to leave her in that position. Of COURSE everyone in the waiting area is going to be ticked off! She was NOT set up for success. Jin was super sweet & was doing everything she could. I'm sure she was stressed. I hope this place does better soon. read more

Ok first off - I was almost horrified to go in here after reading some of the reviews so as a True Yelper I actually SELECTED Quest over LabCorp just to see what the deal was. Plus, I was only going in for routine blood work so ... what could go wrong? (cue music) I decided to make an appointment online and didn't bother with selecting the option to notify me the day before since I was actually making the appointment the day before. My appointment was for 11:15am and just about everyone else in there was a walkin (or so I thought?) - I ended up going in at about 11:40am or so. There was a kid who was screaming and crying about having to give blood and just about everyone in the back had to go over to comfort him (which didn't work) - when the kid came out i felt sorry because he looks like the kind of kid who is super smart and would get bullied at school... crying at needles probably won't help - but his secret is safe with me! I went in and outside of having my name mutilated several times (they got it right on the 4th try! yay!) I don't have ANY complaints. They were super friendly... the lady who drew my blood seemed to be a little mechanical and I could see someone reading her as cold - but I small talked and joked with her and she lightened up super fast. The assistant was also super friendly. I think I cracked the code for QUEST Diagnostics - show some levity and don't expect to get treated like a prince or princess... these people are workers in this office - remember that - they deal with pricks (no pun intended) almost daily. People coming in fasted and just wanting to go eat - taking it out on them - so they might not be chipper. I would suggest to treat them how you want to be treated and it might have a different outcome. :) read more

Quest Diagnostics - The doorway... It's open... Should I go through ? Am I even supposed to take pics in here? - Laboratory Testing Near Me - Encinitas, California

I'm sorry there aren't negative stars for Quest. Incompetence writ large. Made an appointment, dutifully showed up on time for my appointment. An hour after my appointment was supposed to have occurred they finally told me the person who should have done my test an hour ago was on lunch break: this was before 11AM. At the one hour 25 minute mark and after a staff person took roll to see who was still there, I left. read more

Prepare to wait and wait and wait. Super frustrating experience here. As a type 1 diabetic, it is not the easiest thing to come in for a fasted blood test. That being said I know that appointments take priority. I have been here before anyone, since 7:35am, with no appointment. And have not been seen. At this point it's 10:35am and still nothing. I went back and kindly vocalized the fact that I, not anyone of the other 9 people on the wait list had been seen. The lady was rude and gave me the same talking points she had told everyone about how appointments take priority. Without even listening to the fact I am a diabetic and either need to get seen soon or leave as my blood sugar is tanking. read more

I had no problems with this place, and everyone I interacted with was very friendly and nice. The wait time was a bit long for my taste (20-30 mins with an appointment already), but that was fine. They sent the results to my doctor faster than expected. I should also mention that the clientele here were normal people. I say this because at the other Quest location I went to Oceanside, a guy literally did drugs in the bathroom. So overall, I would come here again. They seem to have more availability for appointments than the other Quest locations. read more

Seriously, screw Quest Diagnostics. How do you run a laboratory and only offer testing during certain hours on only certain days? You won't find this information easily and it's buried on their website. Quest Labs makes it look like they offer the normal range of tests during their business hours and they do NOT. Offer a full range of testing during your business hours. read more

Here for blood work for my son. We had an appointment and arrived on time. Still had for half an hour before he was taken back. Be prepared to wait here. read more

The wait times here are ridiculous. Waiting over 2 hours for a work required drug test. I'm sure this is easy money and thus no incentive to do better. IMHO.. go somewhere else!!! read more

I made an appointment a week ago for fasting blood work at 9am. The day prior I received a reminder email with bar code for "fast check-in". So, I was pretty surprised when I showed up with a few other people to see the office was closed because of flooding...and it didn't just happen. I don't know how long their office has been closed for this emergency, but I do know if they can send me an email 24 hrs prior to my appointment, they can certainly send an email notifying me that my appointment has been canceled and the office is closed. It's this lack of thought for their clients (and disorganization?) that convinces me Quest Diagnostics is NOT where I want to get my lab work..of any kind. read more

Signed in computer. No acknowledgement from front desk clerk. Sign says sit, Sat here with a bunch of other people liking like zombies , thinking this is ok???? Had appt pre set up and still continued to wait and still no acknowledgement from the "cold" staff The people that were there when I arrived were still sitting waiting when I walked out .... People don't accept this as service !!!! You are paying them!!! Appt apparently doesn't help and when I went to the front desk to ask another staff that I had an appt she stated well u have to wait for us to call u so we can do your paperwork. Don't bother with this lab!!!! I'm a RN , go to LABCORP !! Much better service read more

I dont normally write reviews. The service was so bad here, i needed to express my concern. This is my first review on yelp and this place was not pleasant. I came here to get drug screened for employment. Staff was short tempered, slow, and unfriendly. A previous reviewer said to small talk or for you as the customer to make the staff feel at ease to get better service. However i tried a little small talk and smiling but staff did not smile, showed little eye contact and seemed disinterested in wanting to carry on a simple/light conversation. A previous reviewer says that it is possible they have to deal with pricks everyday. That is understandable and it is good to see the situation in another light. At the same time it doesnt excuse the staff from treating other customers poorly. There are many bad reviews for this facility that express the same concerns. If it possible to get your lab work done elsewhere then do so. They need to improve both management and customer care. read more

This place is horrible. Worst customer service. Horrible wait times. Filthy. I looked up the other Quests in the area and found this one online and made and appointment immediately. I would still be sitting waiting in a dirty office with crappy customer service had I not learned of my new Quest who will now get all my business and I will share this with everyone I know. read more

We understand healthcare is short-staffed but for quest to ask us to be patient and then be rude to the patients is not okay. I had a specimen drop off and I was still required to check in and wait... wait for what!? I have everything bag, filled out and ready. No need to have to wait for this type of service. read more

The office in Vista is not the cattle herding experience you might be used to. I've never had to wait and the staff is actually friendly. Leave your negative expectations at home. For some reason, this office is different than the rest. read more

Tried leaving zero stars but couldn't. This place as others have stated is absolutely terrible. The front office girl was completely condescending. It is generally their goal to do as little as possible, have patients leave and make an appointment. It was completely empty, i could see techs just sitting around. It is unreasonable to ask someone to wait with no indication of how long. I will only be sending my patients to Scripps or Labcorp. Avoid this lab if possible. read more

I had to wait 1 1/2 hours wait just to get blood drawn, people have to take time off work & staff don't seem that concerned, no one is working at the front desk. They have limited operating hours, it's hard to believe it takes this long just to do one test, very frustrating. I will say though that once I was seen the lady was very nice. I just wish they had more staffing. read more

Tyler was very sweet this morning he took my blood with expertise he's an wonderful of the phlebotomist! read more

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Everyone who knows me knows that I am a chicken shit when it comes to needles. Especially having my blood taken. Actually anything to do with my veins. I try to pretend that I don't have veins. Blissfully living my life in denial that they even exist in my body. Friends torture with tales of having their blood taken or send me pictures of needles via e-mail. I'm really that bad. So I have been sick for a while and my doctor of course being all responsible and all orders blood work for me. I immediately start getting all clammy and panicky just at the thought. Well a week later I finally summon up the courage to go and get it done. **popping xanax** I arrive at Quest on Santa Fe and they only have one plebotomist (blood drawer person) and she immediately puts me at ease. Soothing voice, not put out that I tell her I have to lay down to get my blood drawn (told ya I'm a chicken). So I'm lying down trying not to hyperventilate and the next thing I know it she was done. What? I swear I didn't feel a thing. I didn't even know she was drawing blood. I had worked myself up in a lather for nothing. She even went and got me water because I was all flushed. She told me to take my time and lay down for as long as I needed. But I was good. The easiest experience I have ever had. Not that I'm cured of my fear but at least I know I have a place to go now whenever the dreaded blood test is needed. Thanks Melinda for being so patient and nice to a big chicken like me. P.S. My hands are clammy from just typing the word "vein" AHHHHHHHHHHH!! read more