Very disappointing experience…read more I came here for a blood test as a walk-in. At check-in, I was told I would need to wait about 35 minutes, so I left and came back after the time I was given. When I returned, I was then told I needed to wait another 40 minutes. This was extremely frustrating, especially because I had already explained that I am pregnant and was experiencing significant nausea. I completely understand that walk-ins may have a longer wait and that the lab can be busy. However, I found it unacceptable to be given one wait time, come back as instructed, and then be told to wait even longer. If the actual wait was going to be this long, I would have appreciated being told honestly from the beginning so I could make an informed decision instead of wasting my time coming back. Very disappointing customer service and a complete lack of consideration for a patient who was clearly not feeling well.

I visited the Labcorp location at 345 Saxony Rd a couple of days ago, and what I witnessed was…read moreextremely disappointing. When I arrived, there were four people already waiting. I checked in and took a seat. After about 25 minutes, not a single patient had been called back. Finally, an elderly gentleman approached the receptionist to ask whether his paperwork had been faxed over. She told him it had not. Frustrated after waiting so long, he commented that they were incompetent and left. The moment he walked out, the receptionist loudly announced that they had made a mistake and actually did have his paperwork. Another patient pointed out that he had just walked out the door. Instead of going after him or trying to call him back, the receptionist responded, "I DON'T CARE!" She repeated several times that he had been rude, so she didn't care. She then laughed with another patient about how many rude patients they had that day. It was upsetting to watch. This was an elderly man who had waited patiently, only to leave because of the staff's mistake. Rather than correcting the error, they simply dismissed him. By this point, about 40 minutes had passed, and only one person--who had an appointment--had been called back. Then a pregnant woman arrived for a time-sensitive glucose test. She was told the system had crashed and was sent away. After she left, the receptionist again began gossiping with another patient, making comments about people scheduling glucose tests just to get ahead in line. After waiting nearly 50 minutes, I had only seen one patient taken back. Then the staff announced that the system had crashed. By then, everyone who had been ahead of me had left to go elsewhere, so I would have been next. However, after witnessing how patients were being treated, it didn't seem like I would be seen anytime soon, so I left as well. Ironically, I received a text message from Labcorp saying they were ready for me--nearly two hours after I had checked in. The long wait was frustrating, but what bothered me most was the staff's attitude. Mistakes happen, and technical problems happen. However, showing no concern for an elderly patient who left because of your own error, openly saying "I don't care," and gossiping about patients in the waiting room is completely unprofessional. Patients deserve to be treated with respect, compassion, and courtesy.

Appointment made and still have not been seen, going on 30 minutes…read more This location has always been prompt and efficient. Technician claimed I was called in waiting area outside but I never heard her call my name. Maybe an off-day...

Why do I keep coming back here? It is a problem every single time. I went today for an appointment…read moreat 9:45am and started to check in at 9:35. Waiting room was full and people standing in line to talk to the front desk person. I started to scan my code and the front desk person rudely said to not scan in because they are closed from 10am to 11am and to come back at 11am. WHAT? Never again with this place. No wonder the reviews are horrible.

After sitting for an hour, i decided to look at this Labcorp from the employee side. It's so…read moreincredibly busy due to being literally 2 blocks from Scripts. Imagine what this very small staff must put up with. So, be patient and understanding. Thank you ladies

Going on 30 minutes past appointment made. Came across client that was ahead of me without…read moreappointment. This location has always been prompt and efficient...maybe an off day.

FYI...if you have an appointment you still may need a significant wait. I was here and a 94 year…read moreold woman who had been fasting still had to wait over 30 mins after her appointment time. Despite other individuals willing to give her their time slot, the office would not accommodate. They state that appointments take priority, however, it does not appear that way. Just be aware that if you make an appointment, you could wait over 30 mins after your appointment time.

automated. No human interaction at check-in. Two phlebotomists on site. Waiting room packed. Forgot…read moreabout the 'waitlist'!!! I waited over an hour and finally left. Never again. How do they get away with such BAD CUSTOMER SERVICE!!!??

Said they close at 3:30pm on a Friday. Drove 30 minutes, arrived at 3pm. Closed their doors early…read more Didn't answer their phone all day. Awful experience.

I had to go to urgent care recently and I needed some bloodwork done that they couldn't do in house…read moreso they referred me here. This is probably the fastest easiest experience I have ever had with a lab. I walked in, filled out the form, asked for the price (I was paying out of pocket and it was very reasonable) and was in and out in 5 minutes. The guy who helped me was very nice too. I will always choose this place from now on.

Teresa is amazing! She drew my blood so quickly and effortlessly while we had a great chat that…read morecompletely made me think about something else. In the past I have gone to Labcorp and they typically have trouble finding a vein, often multiple painful stabs, difficult to get an appropriate appointment, and they talk about the blood draw process instead of something soothing. I will always use The Mobile Vampire from now on. I also love to support local entrepreneurs, particularly when they are just getting started. Jim

Great hours. Great care. Great quality of care. Danielle is a treasure! Long history with the…read morecompany; she sees me every year. Oh! And reasonable fee for service.

Truly only of the most intentionally poorly run companies out there. Nobody works at the front…read moredesk, nobody answers the phones, very intentionally so you can't ask questions. The only people who care are the employees, who are caught between their patients and incompetent management, by design of said management. Only go to Quest Diagnostics if you absolutely have to, otherwise avoid at all costs.

Made my appointment online a week before. Showed up on time and was sent back within 5 minutes…read more The lady in the front desk who took my insurance information was the same person that drew my blood. She really listened to me when I told her where my vein is. As a person whose veins you can't see, it's important for the phlebotomist to listen to the patient. She drew from the spot I pointed and I had zero bruising. 5 tubes of blood and not one mark on my arm! I'll definitely be back to this location every time my doctor wants a work up. Not that I like having my blood drawn. But knowing that they know what they're doing, this is where I will be coming.

Very unique experience in a good way .Not a typical office at all infact the opposite. BUT truly in…read morea good way ,the doctors are extremely nice .

Everything from the font desk call center and reception area to the back room clinic was…read moreexceptional. In our 80+ years, we have lived in 7 different states and have had health care experiences in all. Some good. Some terrible. None as consistently and personally responsive to both to critical and chronic care issue as Healthtopia!

Dr. Murillo was absolutely awful and tried to skip tests during my doctor's appointment with her. I…read moream 37 weeks pregnant and the entire process of asking her for advice on my baby being breech and waiting to be tested but then denied was a huge let down. She even refused to check if I was dilated and then told me that if I go into labor this weekend I should go to the ER for treatment. Wtf? if you don't like what you do, don't practice and make other PREGNANT women's experiences miserable. The Encinitas Scrippts office was miserable as well for my doctor's visit. One nurse wasn't concerned at all about my weight drop and my husband had to ask if the baby is ok and safe. It was really a huge let down to receive such bad treatment but at 37 weeks, there's no time to switch care or do anything really. I really hope other patients aren't being treated terribly but from previous reviews it seems I am not alone.

Beware! Do not go to DO Debra Bement! She is horrific! I went to her for a second opinion, and she…read morewas all over the place. Distracted. Had no care or concern for her patient sitting in front of her. It was like she was on something. Upselling procedures like a used car salesmen! The type of care I received was non existent. She didn't even address what I came in for. She did more harm to my mental state of mind then help. Stay far away!!

April and Sierra were amazing with my 12 month old. The whole process was very quick and we waited…read moreabout 30 minutes as a walk in.

THE WORST!!! GO SOMEWHERE ELSE!!!…read more Let me start by going back over a year ago for this loser place. During my annual exam, my doctor sends over the lab work orders for routine blood work, which always includes a fasting blood test. I show up all fasted, and my orders aren't there. It happened to be when my grandchildren were visiting, so I opted to come back another time. The following year, I showed up again, fasted and ready to go. Guess what? They didn't have the orders AGAIN! I was told that I had to call my doctor's office to get the orders!! I'm paying them, but okay, I have to do the work to track down the order. I called. The receptionist confirmed that orders had been sent over three weeks before my appointment, but she had me wait while they faxed them, and she verified they went through. I guess they've been through this before. I returned to the receptionist, and she told me that she hadn't received it yet. I checked again in 5 minutes, still nothing. Again in 5 minutes, still nothing. After 20 minutes of waiting for them to get their act together, I left. I had the bloodwork done at a different lab that wasn't covered by my insurance. Another doctor gave me paperwork to take to them for some pre-op work. I made another appointment, fasted, and showed up with paper orders. I didn't pay too much attention to the orders since there was really one test that was a follow-up from an abnormal reading from the earlier test. I was given a urinalysis cup, but I didn't pay attention to the blood tests they were running because I couldn't do that. When the results came in the next day, the one test my doctor needed wasn't included. When I looked at my copy of the orders, there was never supposed to be a urinalysis. I suspect that the receptionist misread the orders and ordered the urinalysis (which was the item below the test I needed) instead of the blood test I needed. I say suspect, because I can't get hold of anyone to verify this for me (including my doctor's office). My entire surgery could be at stake here if I don't get that blood test, but I can't find out what happened. This entire operation needs to be shut down.