FYI...if you have an appointment you still may need a significant wait. I was here and a 94 year old woman who had been fasting still had to wait over 30 mins after her appointment time. Despite other individuals willing to give her their time slot, the office would not accommodate. They state that appointments take priority, however, it does not appear that way. Just be aware that if you make an appointment, you could wait over 30 mins after your appointment time. read more

automated. No human interaction at check-in. Two phlebotomists on site. Waiting room packed. Forgot about the 'waitlist'!!! I waited over an hour and finally left. Never again. How do they get away with such BAD CUSTOMER SERVICE!!!?? read more

The system they use for patients to make appointments and check in is horrible. I am currently sitting in the lobby and three people have had issues with their appointment times and check in. I must say the people who actually work there are great but it is so stressful dealing with the system that i will not be returning. read more

This branch of Quest Diagnostics is probably my favorite. The staff were very friendly and helpful. I had a problem checking in and they helped me and made sure they did my bloodwork on my appointment time. The place is clean. I hope they maintain the cleanliness of the place and the efficiency of the staff. read more

Experience at Quest Diagnostics Excellent. However 1 week later still have had no results. LabCorp had w/in 48 hrs. Don't know why taking so long. Received 1.5 weeks after blood drawn so adjusted 1 to 2. read more

They did a wonderful job, found my vein on the first try. I def recommend this business

Don't bother with this place. They are an absolute zero. I had an appointment and still waited for over an hour before I just left. The waiting room was so packed, there was nowhere to sit. If this is how they run things, I would not feel comfortable letting them do anything with your healthcare. read more

I don't know anyone that enjoys getting their blood drawn, me include. However, if I need to do it again in the future, I will be coming to this location in Encinitas. Johnathan did an amazing job, it was painless, and left no bruising. I did not even feel the needle go in. I can tell, he takes pride in his work in making sure you are comfortable and pain free. Thank you! read more

Quest Diagnostics - Laboratory Testing Near Me - Encinitas, California

Horrible, Don't waste your time for these reasons. Wait time can be up to 5 hrs though the sign in says 30-60 min. Fasting test, forget about it, you can't get in mornings for weeks I had a scheduled appointment for fasting test earliest 12:30 so I decided to get there at 7am as a walk in, sat there for 1 hrs to be told they can't take me because I had a scheduled appointment. I came back another day as a walk in sat for 3hrs to be told it could be 5 hours. No communication, No admin on premise, demanded to speak to someone and they could not help, the picture on the wall of their customer advocate Cindy is fake because you can't contact her. The phlebotomist I spoke to said to call customer service and welcomed it because her teammates often cry because of all of this trouble. Also, I use a company called Functional Health that ordered the 100 lab tests and they need to fix this affiliation or it will affect their business negatively. read more

2-3 hour wait to just pickup a kit. Theres no receptionist, just check in kiosk. Everyone was complaining of up to 2.5 hour wait

Don't expect them to text you if the waiting room is full (always) and you sit outside the door. You will end up waiting 2.5 hours like me.

How is this place still in business????? Walked in. Waiting room had 3 other parties and they all let me know they had been waiting as walk ins for over and hour and half. No receptionist? Sheet over receptionist area. One of the ladies came out to get someone that had an appt and she was incredibly unprofessional when one of the parties addressed her. Place is under staffed. Employee was rude with no bedside manner. The whole entire environment in there for the 5 minutes we were there was awful. Needless to say we walked out. I would never want to be pricked by someone in an bad mood or someone that doesn't seem to care. What surprises me is that most of the reviews are one star. You would think they would do better but obviously they don't care. Took my veins to labcorp next door. Save yourself the headache. read more

Quest Diagnostics - Sheet over receptionist desk - Laboratory Testing Near Me - Encinitas, California

Very orderly, clean, prompt. Make an appointment! Jonathon was amazing. Didn't feel a think even with 13 vials. read more

This place has gone way downhill. I had to come back in a week for a fasting cortisol appt along with other bloodwork. Morning appts are hard to get but I made mine, woke up early, and headed over there despite a migraine for which I could take no medicine. (Fasting) I sat in their overly bright, crowded, smelling of people and sickness lobby with their stupid QUEST tv commercials playing loudly for 25 minutes past my appt time. The woman who saw me was like a robot. Briskly asking me to answer the questions. I explained I had a migraine and wanted to ask he to lower her voice but didn't. She asked if I was fasting I said I was and was looking forward to being able to take my migraine abortive. She drew my blood and had me check the vials and off I went. And you know what test she did not do?! The fasting cortisol. I hate this place. read more

This place is a Joke. I've been here for 1 hour as a walk-in and they took only 4 people. You can hear them laughing in back having a good time. They had a delivery from Staples and the delivery guy has been knocking on the door for a while now, no one ever answered the door and he just dropped the stuff off on the counter. I'm doing a drug screening to get a job. Looks like i will not be getting this job. Thought LabCrop was BAD, this place is much worse. UPDATE: I checked in as a walk-in just before 11 AM. They finally called me in just after 3 PM, over 4 hours waiting. Because it was after 3 PM she didn't want to take me because they don't take urine samples after 3 PM. by the time I left I was there for a total of 4 hours and 45 minutes. when I was in the back room, they refused to help a lady because she didn't bring her paperwork. She told the person working there that she's on the board of Quest and she thinks it's ridiculous. The lady working there said it's the patients responsibility to bring their paperwork and she didn't care just walked away. Absolutely SHOCKING!!! Please Note: will not take you after 3 PM for pee test / drug screening. read more

Quest Diagnostics - They will not answerer the door for Staples delivery. He keeps knocking - Laboratory Testing Near Me - Encinitas, California

This place is the worst. I won't recommend it to anyone. If I could not put any stars I would. Today 5/29/25 after waiting for 20 minutes one of the technicians took us in, asked if we had the Dr's order. My physician told us she faxed it the day before but the technician kept repeating she don't see the fax, that we need to come back etc super rude super unprofessional! I rushed to the Dr's office got the order and came back and the next technician said a few interesting things such us - I have to ask to my supervisor if we can do this test! - your insurance wants this test to be refrigerated but we cannot do it, - we don't have enough tubes for your test. When I asked why didn't your colleague say so and save me the trip to the Dr. office she said she didn't ask you about the insurance!!! I will never go back there. read more

I love the ladies here! They do such a great job... I know they rotate and I have also had them with my blood draw at the La Jolla location. This review is about the staff only, because the one thing I can't stand about quest is there is no way to communicate with anyone or find out if faxes were received etc. That part of quest I would give 1-2 stars The staff however is excellent. If they read this they will know exactly who I am because I am the lady who is virtually impossible to draw blood from- it doesn't matter where I am, the ER the operating room.... I know I'm probably their hardest patient. They are always so kind and friendly and they are extremely conscientious. Out of any place I have been to, hospital, surgery room or ER they have the highest success rate of drawing my blood without poking me 10 times- they follow all their proper protocols. Really great group of women I have been seeing there over the past 8 months! read more

Jessica is so slow and clueless. Doesn't know how to read a lab requisition and when she's done, she asks you to hold the gauze since she can't figure out how to use two hands to complete her job. read more

Don't waste your time with long unreasonable wait time here! We got there 10 min earlier than our appointment and waited for about an hour. Nobody is responsive of the long wait unfortunately. read more

Clean, Friendly and amazing staff! My daughter has special needs. recently, it has been difficult to do successful blood draws for her lab work. But today was a different outcome! We were amazed how patient, understanding, professional and quick the primary phlebotomist, Sandra, and her co-worker, Linda, were with my daughter. They were the BEST. They happily accommodated her needs and worked with her to make her feel comfortable and safe. They were able to find a vein quickly and the vial was filled before my daughter knew it! In general, this location is clean, efficient and easily accessed. We were thankful we could schedule a Saturday appointment. Ample parking. Short wait with the easy appointment check in process that scans a QR code (emailed with appointment confirmation). Screen prompts are easy to follow. I don't leave many reviews, but after today's success, I wanted everyone to know :) read more

Horrible ! Horrible ! Horrible ! Candy and her friend ( she uses glasses ) the rudest people ever! I arrived 3 minutes late and the computer didn't allowed me to check in. She told me to wait. 15 minutes later she told to sign in as a walk in. As I was about to sign in as a walk in, a caregiver arrived with 7 patient and checked in in front of me. Making the story short. They could have told me to sign in on my phone and using the link sent to me. I wasted an hour and they never called me. I ran to LABCORP around the corner, and they helped me right away! They were to do my blood text in 13 minutes ! On top of the Quest office is ran down. They don't offer even water. No one at the window to help you. At the LABCORP is a much nicer office and they have water in the waiting room and people in the front helping you. read more

Great care and very kind! it is difficult to do blood draws on my daughter (she has special needs), but the office staff and technicians (Linda and Sandra especially) were kind and resourceful and made it a positive experience for my daughter. We are thankful for this Lab! read more

I waited over 3 hours to do a 5 minute appointment and the online system to make appointment SUCKS. I have never written a review but I felt so annoyed that I had to say something. I was told by my school from which I was assigned this testing center that I could walk in and be given an appointment. This center needs more employees and a better system to organize the fast testing. For all those considering this center, even those who made appointments waited over 15 minutes for their appointment time, so pick somewhere else if you care about your time. read more

Signed in for appointment and kiosk offered the option to be texted so you could wait outside the waiting room. I got a text confirmation. 8 minutes after my appointment time I checked in to see when I would be called and was informed the text service was not available at the location!!!??? No notice, no sign. Customers are supposed to know. Horrible receptionist said I was now considered a walk in and had to wait after all appointments. Worse experience read more

I don't like you putting photos on my phone!!!! You did take us on time which is good

I was just there yesterday & was surprised how updated the waiting room was. I had an appt & was taken almost immediately. Johnathan was the phlebotomist who took care of me. He was extremely polite & conscientious in his procedure and made my visit very relaxing and almost enjoyable. read more

As other have noted, there is no receptionist. There is just a bedsheet hanging over the window where the receptionist used to sit. They depend on a computer to run everything. If everything goes perfectly, they can handle the blood draws just fine. But if there is any problem, there is nobody who can fix it. The employees hide behind a locked door, and on the rare occasions when they open the door, you cannot get them to help you. They say that it is not their job. If your doc mis-spelled something, nobody can help. If their computer goes down, nobody can help. If a piece of paper is missing, nobody can help. Everything has to go perfectly, or you are out of luck. And when the problem is fixed, and you want to re-schedule for later that day, they can't do it. If something goes wrong, they just tell you to wait in the lobby until the next open slot. When is that? They can't tell you. And there is no receptionist to ask. If you believe that there will never be any problem in your medical care, and if you are willing to trust it all to some off-site computer, then go to Quest. But if you think that you might possibly need the assistance of a real person, go someplace else - like the LabCorp offices that are 100 yards away. read more

Awfully run. Very slow. Not a well optimized business. Prime for disruption. They act like they know they have a monopoly

Got there early with no one else there and they still took me late. Sitting in the waiting room with a screen blaring advertisements at me the whole time first thing in the morning sucked. read more

They say they take walk-ins. And give you an estimated time of a half an hour to an hour. I had to leave after an hour and a half. I couldn't believe that they could not work me in. The personnel was very rude and pretty much said it could be hours. If they're going to treat people this way, they should just go to an appointment only business model. Very frustrating. read more

Truly only of the most intentionally poorly run companies out there. Nobody works at the front desk, nobody answers the phones, very intentionally so you can't ask questions. The only people who care are the employees, who are caught between their patients and incompetent management, by design of said management. Only go to Quest Diagnostics if you absolutely have to, otherwise avoid at all costs. read more

Here's my experience with Quest Diagnostics 477 El Camino Real, Suite 201, Encinitas, CA 92024. We arrived for our appt for our daughter at 9:30am. There are no humans at reception, only a computer kiosk. We checked in. There is an option for wait inside the room or "wait outside and we will text you". We selected wait outside. At 9:54 I received the text and we walked from the downstairs restroom up into the clinic. The text message says "Please enter and have a seat, you will be called soon. No need to check in again when you get inside." After waiting another 30 minutes I asked a nurse who was calling in another patient, and she said, "Oh your name has been called a long time ago. You weren't here so we moved on with others on the list." I explained that we came as fast as we could. She said to check in at the kiosk again and took the next patient. I waited in line for the kiosk, re-entered all of our info and the Kiosk said, "there is no appointment for you" I waited 10 more min until the nurse popped her head out and told her what the message said. She said, "You need to sign in as a walk in and wait for all of these other people in the waiting room to be seen." There were about 15 others in the waiting room. She left. We decided to leave rather than wait for an additional 1-2 hours. Horrible business practices. If there is an option to wait outside, we need time to enter the room. I had been checking my cell phone every minute and we moved quickly. They should have at least called our name one more time to check, which they did not. After all that had happened, they should have then put us at the top of the list rather than wait for an entire new waiting room of people. At minimum, she should have told me to re-check in as a "walk in" which she did not. This is unacceptable. The person who helped me (I wish I got her name) was upset and frustrated and did not handle this situation well. read more

Quest diagnostic is the worst. I had to drive to 3 separate locations for pre employment drug screen. It'll be about a week until I can get this taken care of. And only because I'm willing to drive to La mesa or Chula Vista and I'd be coming from Riverside. The appointment portal on the website isn't helpful at all about scheduling an appointment for this location. read more

I overheard an unprofessional gentleman working and talking to patients. Disappointing. Staff is really behind. I work in the medical profession and can relate to the challenges of shortages and Covid-19, but there is no reason to to rude toward patients. If you book an appointment, be sure to be prepared to wait and wait and wait. Check in is self serve, so if you are elderly and tech challenged, there is no one to help you fyi. Waiting room has four chairs an an iPad for check in. The lady that drew my blood was very nice. Thank you. Mask required, distance precautions, and a "No concealed weapons allowed" sign posted in the waiting room. Very run down compared to the Scripps lab across the hallway. read more

Quest Diagnostics - Check in. Double glass walls - Laboratory Testing Near Me - Encinitas, California

This site was running 45 minutes late for their scheduled appointment times which was ironic because they had an audio recording playing in the lobby saying that if you scheduled an appointment you would be in and out of the site quickly. read more

Zero stars. Worst experience ever. I checked in 5 minutes early for a scheduled appt. from a link sent to me in a text message from my car when I arrived, as instructed. I did this 3 times, and never received an acknowledgment, and then proceeded to the Quest waiting area. There were 3 other people in the unstaffed Quest waiting area. Two paper blinds were hung over the reception desk. After 25 minutes, all 3 of them had been called in and left, I continued to wait but was never called to be seen. I went to the kiosk, thinking perhaps I needed to check in yet again, but was denied because it was more than 10 minutes past my appointment time, and the kiosk instructed me to reschedule, even though there was no one else waiting. I spoke to the paper shades covering the reception desk, "Is anyone here?" An employee came out and said I was more than 10 minutes late and could not be seen. By this time there was one new walk-in in the waiting area. The employee kept talking over me, refusing to acknowledge or seemingly understand anything I was saying. She accused me of "yelling at her," and yes, I raised my voice because she kept talking over me. I asked to see a supervisor and there was none on-site. Another employee came out and said I could not be seen, and handed me the 800 customer service number. I filed a complaint. Quest seems to be cutting costs by not hiring a person to properly staff the reception desk, and just using a kiosk, and this situation probably could have been avoided if they did. The rudeness of the other two staff members is still inexcusable. read more

Quest Diagnostics - The unstaffed reception desk, - Laboratory Testing Near Me - Encinitas, California

No personal greeting or receptionist. You sign in on a screen and are given an appointment, which is apparently only an "estimate" time. All I want to do is turn in a lab sample - how hard can they make this process. read more

This is the worst lab ever. Understaffed... no receptionist... busy unfriendly workers... long wait times even with appointments... avoid this lab if possible read more

FUUUU@$#&$^#k! Do not come to this place without making an appointment first! If you don't, be prepared to wait... I waited over three hours for a simple pre-employment test. Lots of people were waiting here on the Monday morning I went. The waiting area was small, the a/c non-existent, and it was standing room only. As soon as I came in, I asked a couple of people sitting how long they had been waiting. They said they were there about 40-90 minutes. People were irritated and agitated. Understandably so, as there were only TWO people staffed and at least 20-30 people waiting to be seen. One cool thing to happen to me was that a gentleman offered to give up his seat for me (actually, he wasn't that old...his momma & daddy taught him right! Good job, parents!) I told him thank you, but I was going to go find breakfast somewhere and come back, since I knew it would be at least an hour wait. I ended up at the Cafe 477 located just outside the medical buildings. (review coming soon). I came back up to sit and wait with a happy tummy, stuff to read, and things to occupy myself until my name was called. Everyone watched in envy as the 3 people who made appointments got called within 10 minutes of coming in, and they left in about the same amount of time. Well, all I got to say for myself is that I don't freakin go to get tested often enough to realize that I might need to make an appointment. But trust me, after this day, I will remember. read more

I don't know what this place was like before, but I've been here twice in the last 3 months. Both times were good experiences. Pros: Staff is nice and the ladies who drew my blood were excellent. Place is clean. You have to make an appt, but that's your time..if someone happens to be later than you, but checks in before you, YOU still get your appt time. Both times I didn't wait more than 5min. Easy check in kiosk. Cons: There's no receptionist, so if you're not sure of how it works, it's a bit confusing at first. I wish you got to talk to a live person to explain it before you go in for your first visit. No one there to answer questions, you have to catch someone when they come out to call next appt. I'm totally satisfied with this place and will always request it when I'm not at my regular dr! read more