Absolutely disorganized and frustrating experience. I checked in as a walk-in since there was no availability and only needed a simple blood test. I waited over 40 minutes to be seen. Because there were no seats available, I waited just outside the door, and during that time they removed me from the list. When I came back in, I was told I needed to re-check in and wait again, despite having already been waiting. As a result, a simple blood draw took almost an hour, and I watched several people who arrived after me get seen first. Maria eventually helped me and was kind and professional, but her help doesn't make up for the poor communication, lack of organization, and unnecessary time wasted. read more

We showed up at 11:50 on Saturday, March 14th after I called and looked online for the hours of operation. When we went 30 minutes out of our way to get there, we arrived to a locked door and nobody answered. When we returned Monday, March 16th at 7:00 am (when they opened) they would not allow us to drop off my elderly mother's urine. Very unprofessional. Very unfriendly and lazy workers. read more

Today was my 3 year old daughter Blaire's first time getting bloodwork, and I cannot say enough wonderful things about Kisha! From the moment we walked in, she had such a warm and inviting presence. She immediately made Blaire feel comfortable by letting her pick from a bowl of stickers (and even told her she could have more than one!). She thoughtfully turned on Miss Rachel, one of Blaire's favorites, and even had a hot pink tourniquet and a purple bandaid - small details that made a big difference in making the experience feel fun rather than scary. Most importantly, Kisha was so incredibly positive and gentle that Blaire didn't even flinch! I was expecting tears, but instead, she had a stress-free experience thanks to Kisha's kindness and skill. We are so grateful! If you need bloodwork done, especially for a little one, I highly recommend asking for Kisha. She is amazing! read more

I am still in shock! Ms. Keshia is amazing! My 4-year old has been traumatized when needing to get bloodwork done in the past. I expressed my concerns and was immediately directed to Ms. Keshia. She was the perfect person to get the job done- she's compassionate, patient, and made my daughter feel comfortable right away. I am extremely thankful for her professionalism and caring nature. read more

They were so rude and unprofessional. Did not get my tests done and will be going to a different location no matter how inconvenient it will be read more

Very rude service, I suggest that you should find another place for lab diagnostics. I scheduled an appointment for my 15-year-old daughter, after checking in, she was called in 10 minutes later. I greeted the associate but got no response at all, instead she was making faces and had a very bad attitude throughout the service. It was difficult to understand her and when I politely asked what she asked me, she was impatient and raised her voice. After she finished I asked if I could have a quick word and asked if she had a bad day, but instead of apologizing she persisted with her bad attitude. I believe she should find a different job where she could avoid being in touch with other humans, especially because she did a poor job with the blood draw. read more

Quest Diagnostics - Poor job with blood draw and horrible attitude - Laboratory Testing Near Me - Cypress, Texas

I like the fact that this lab is conveniently close to home AND that they open on Saturdays. This help with my busy work week schedule. They also accept walk-ins but appointments are highly encouraged. The staff gets you in and out pretty quickly! read more

Not a great experience at this location. Staff did not seem knowledgeable in drawing blood from an infant (interesting as they are in a hospital and are referred to by pediatricians office in same building). After attempting multiple draws in both arms in my 6 month old, they did not even get enough blood to complete the labs. read more