I hate to do this to a new restaurant however I'm very upset at the speed of service and lack of response. this review is based on service delivery alone.
they're busy I get it, however waiting 15min to order then having the taco kit which was supposed to have been a combination of stuff already in the front take another 20-25min was very disappointing. it's good to have a new place in an otherwise bland town for take out but my gosh they could've sped up the service.
waiting for 35min+ for "fast food" is ridiculous and it doesn't seem the owner/franchisee wanted to do anything to make my experience better. no free toppings, discount or anything like that.
very disappointed. food itself looks good if I can get it home to eat it but I'm not holding my breath.
hard 2.5 based on this one experience alone. i saw many burritos and tacos made ahead of me, pay and leave. this is pathetic.
edit: from what I should be getting with the taco kit all I expect was the team to put stuff from the front in containers. instead the guy who went to make it just went to the back for nearly 30min periodically popping out to get stuff from the front. I have no idea why this is taking so long.
edit: I ordered at 6:53pm it's now 7:23pm.
edit: the franchisee seems to have responded and I'm upping my rating to 3 as they did include churros which I didn't know wasn't part of the combo. read more