I should have taken my car to a Honda Specialist shop. This dealership just keeps throwing new…read moreparts on my car, charging me thousands, and never fixing the root problem. I've taken my Honda Element in at least 5 times. They replaced rocker arm switch, then the VTec, and now they want to charge me $2000 for the command module. I investigated my problem and it looks like the problem may just be a bad wire connection.

Great experience getting my new car here last spring. Easy to work with & they went above and…read morebeyond to accommodate my needs & provide follow up service post purchase.

I brought my 2020 Hyundai Santa Fe to Empire Hyundai for a 39.99 oil change promotion. When I…read morearrived, I was told my car "needs synthetic oil" and the price was changed to 69.99, which felt misleading but I accepted it. After an inspection, they recommended several very expensive services, which I declined. About two weeks later, I got a flat tire and discovered that my jack was missing, and another shop then found that both front fender liners were also missing. I had not taken the car anywhere else after the oil change, and I am certain these items were present before the visit. I am sure they removed the jack and fender liners because I declined their repair recommendations, and I consider this an unethical practice that has destroyed my trust in this service department. I bought my car from this dealership two years ago and was very satisfied at that time; however, when I returned for this oil change, I saw that the service area had been renovated and I am not sure if management changed, but my experience with their service has completely changed for the worse. Update: I filed a complaint with the dealership, and the service manager, Marcelo, reached out to me. He took the issue very seriously and asked me to come in, even promising to fix everything for me before the investigation was completed. I really appreciate how he handled the situation and believe this is how a good dealership should operate. I am updating my rating to 5 stars because they did everything they could to make things right, and this has rebuilt my confidence in returning there for future maintenance.

Do NOT recommend. My parents leased two cars from this place and at the end of the old/first…read moreHyundai lease, they chose to sign a new lease with this dealership because the sales associates assured them multiple times that if they sign with the place, they would be forgiven the charge for the over-mileage. If my parents were not promised that deal, they would've continued with their old dealership in Northern Boulevard, which is run by honest people. My parents ended up getting a bill for the full charge for the over-mileage. I have spent HOURS visiting and calling to resolve the issue, but the dealership is now saying that they cannot find any record of this promise. I'm now wary of recommending this place to anyone and will not want to do business with them ever again.

WARNING!!!! BEWARE!!! If possible to give Zero stars I would. Very unprofessional. The…read moresalesman dresses like a rap video reject and is a SCAM ARTIST. My son was told that he needed to give him a check to test drive a car AND then was told that the guy with the dealer plate was not there. So why ask for his check??? The biggest hint is that in the trailer/office there is a Sign on the wall that says ALL SALES ARE FINAL. They tried to take advantage of a young person but was unsuccessful this time! Went to a REAL dealership where he could get professional service, a car with a warranty and a test drive with a valid NYS Driver's Lic. Like it should be. WARNING!! STAY AWAY!!!!

This is the place and people you cannot trust. They sold me a car that they claimed was never in…read moreaccident. When I brought it to my mechanic, I found out that entire driver's side was smashed, front axle was bent and all tires are worn out uneven. I had to bring the car back to them to get axle replaced. Also the sales guy Matthew never mentioned there was only one smart key ($500 worth) until all papers were signed. He promised to get me a space one but stopped responding to my messages and never returned my calls. There were also al lot of minor issues I had to repair myself. I called several times, tried to get in touch with Matthew or Michael, the owner but noone ever returned my calls. So be aware and take your business somewhere else. This Matthew guy would call you brother/sister, give you his word, promise to get the stars from the sky, swear on Bible/Torah/Koran but as soon as you close the deal, he would ditch you. Matthew, karma is a bitch, it will bite you in the ass one day.

I sold my 2019 Infiniti QX30 back in January on TrueCar. I had the most pleasant experience with…read moreLouis, he made the sale easy and stress-free and we got the whole process done in about 30 minutes.

Go to Great Louis! Fair and easy deal. I traveled whole the…read moreway from the West Coast to NY. I didn't need my car anymore and found this friendly corporation online. It took less than an hour, all done!

Thomas made what could have been a stressful new car-leasing process feel effortless from start to…read morefinish. He went above and beyond to help us find the exact Calligraphy model we wanted in a very specific color combination, and somehow even made sure everything was completed in time for our big trip. He came highly recommended by a family friend, and he still managed to surpass all of our expectations. Not only was he incredibly professional, responsive, and patient throughout the entire process, but he also secured us a better deal than we ever expected. It's rare to find someone who genuinely cares about their customers the way Thomas does. If you're looking for someone trustworthy, dedicated, and willing to go the extra mile, Thomas is absolutely the person to see. We couldn't be happier with our experience! Thank you again, Thomas & Motive Auto for making this such an exciting and memorable experience for our family. We truly appreciate everything you did for us and will be recommending you to everyone we know!

After seeing all these positive reviews, I decided to contact them. I emailed them about my…read moreinterest in a leasing a 2024 Mazda cx 90 on 9/9. No response. Went to a different leasing company that also have 4.9 reviews on google like this company, and got a response within minutes of inquiry. I am sure they are a great company based on reviews though once you get the ball rolling with them.

Is it possible for a car dealership to save you when you're in a pickle? Well, HILLSIDE TOYOTA…read moresaved me. Yesterday, I had made an appointment to see a Toyota Camry in Manhattan and mentioned to them that I was a serious buyer, intending on purchasing the car right away. My husband and I left work 2 hours early to make sure we made it to our appointment on time because it takes an hour to get there from where I work. When we got there, they had already sold the vehicle that I made the appointment for without any other vehicles to show me that could be taken that day. My husband and I started to panic because I needed a fuel-efficient vehicle by the following week. We started frantically calling dealerships, knowing most of them were close to closing time. Rick at Hillside Toyota said they had a model on site and told us that their team would stay after closing time to help us. We arrived at Hillside at 6:15 (their closing time was 6pm) , and there was an entire team there helping us. Rick, George and Mike greeted us as soon as we got there. Sam from sales answered all of our questions regarding the car and got us all set up... patiently did all our DMV and insurance work for us. Set up the vehicle.. did all the paperwork meticulously. Sam from finances gave us great rates and helped us swiftly and efficiently.. George stayed back to make sure we were well taken care of. We left the dealership with our new car at 9:30pm with everything we needed, perfectly packaged, and the team was only happy to help us out despite staying well past working hours. Does your dealership do that for you guys? They are unreal. They truly deserve more than 5 stars. Thank you guys! - Jayne & Jeff

STAY AWAY FROM THIS DEALERSHIP!!!…read more I would give them 0 stars if I could. My 2024 Prius Prime 12 Volt battery died for the third time in 2 years! Boycott Toyota and their trash cars. I had an inspection scheduled for a Saturday and my battery died the day before. I had to get a jump to be able to get to the appointment. They wouldn't change my battery and told me to leave the car over the weekend even though it was 2 hours before closing and changing the battery takes 15 minutes. The loaner they gave me had a low windshield fluid warning and I asked them to refill it. The guy came and filled it halfway and I asked why he doesn't have more and he said they ran out. What a joke of a dealership. I had to wake up at 5:30 in the morning on Tuesday to make it before work to pick up the car and I was 2 hours late to work. When I got there, I found my car had red paint on both door handles. I had to ask them to clean it and they used wax and you can still see a spot. How are they so careless? How did they get my car dirty like that. They also did my recall, but now the rear door handles have to be held to open which is annoying. Before you would just press the handle and it you can pull it to open the door immediately without holding it. I am not sure if this is normal behavior. This is 2nd time they do a recall for the same issue of the rear doors possibly opening while driving which is ridiculous. Why can't Toyota design good cars and get anything right? When I got home, I tried to look at the battery to make sure it was changed. I pulled on the red tab and the whole terminal came off and the car lost power. I tried to put it back on and it sparked. I couldn't get it on well and it has hanging off an angle. Either they broke the terminal connection or the mechanic was careless and forgot to tighten the connection. What level of incompetence! If I hit a bad bump, maybe the terminal could've gotten loose and the car shut off and I could've been killed on the highway. This is gross negligence. This dealership should be shut down. I called asking for a manager two days ago and no one called back. I then called back twice yesterday and asked for 2 different managers and stayed on hold for 1 hour and no one responded! It seems they did that on purpose. They should all be fired. I thought this dealership changed after I heard one service manager was gone, but it seems it's exactly the same. Every time I go to them there's a new problem when I pick up the car. One time they said they changed the weather strip and I checked and they didn't! They lied to me and I had to waste 30 minutes for them to do it after I caught them. I also asked them to look at why my car smells moldy after the rain and they want to charge me $240 to look at it even though I am under warranty. This is a dishonest dealership. Bring your business elsewhere and save yourself time and a headache! Every time I write a review they tell me to email someone that never responds. I've written about 4 bad reviews before this one.

Bait and switch dealership. Sales tactics are completely unethical. Would not recommend this…read moredealership at all.

I would give them ZERO STARS if that was possible the location 212-11 Hillside are filled with…read moreunethical scam artists. Shawn and Abdul are LIARS This is the absolute WORST dealership ever! DO NOT MAKE THE MISTAKE OF BUYING A CAR FROM THEM! THEY WILL RIP YOU OFF. they are liars, they claim they will fix issues with the car within the first 90 days but this is a SCAM!!! RUN AS FAR AWAY FROM THIS DEALERSHIP AS POSSIBLE!! They claim there's a 90 day policy where they fix whatever is wrong with the car, THAT'S A LIE, when they do take the car to get fixed EXPECT TO RECEIVE IT WITH NO GAS IN THE TANK Do not make the mistake i did they give you the run around and act like you're the problem. REPORT THESE PEOPLE they are robbing people and getting away with it. PS when you do put negative reviews on Instagram they just delete it or hide your comments. What a pile of losers

*Not to be confused with Hillside auto mall*…read more I found this location when searching for a used car online on one of those websites (i think it was car max or true car). Needless to say, at this point hubby and I had been to almost every used dealership in the Bronx, some in Westchester, and even the dreadful Major World. None of the dealerships had what we were looking for and at our budget. Luckily, this family owned business served its purpose! Not only were they very humble honest people, they had a variety of used cars and suvs with low and decent mileage at affordable prices. They took our trade in vehicle and we left with exactly what we were looking for. We couldn't be happier!

Extremely upset with my first time experience here. Not only did I have to wait a full hour, I was…read morenot updated trough the process. I continuously had to ask the sales person for an update and when they finally called me into the office, they said I would have to come back another day....hell no, no thank you. Also found out that I received five separate inquiries on my credit....wow i only came because I would be financed by capital one.

The guys at Sunrise Autoland are wonderful. They worked to ensure that I walked away with full…read moreconfidence in knowing I purchased a solid car that is in immaculate condition and agreed to a good deal that was very fair to me. They provide full transparency. No hidden fees, no pressure, just a pleasant experience from start to finish. I would buy from them again in a heartbeat!

My experience with Sunrise Autoland was excellent, I had some concerns that was immediately cleared…read moreup. John who I worked with, was very informative and helpful, so much so my girlfriend is interested in one of the cars in your inventory. I would recommend Sunrise to anyone looking to purchase a used vehicle. Regards - Kenneth W.

Amazing! Mohammed was super helpful by helping me choose the perfect car, how to pay for the car,…read moreinformation about the car, etc. The other people there were also super friendly and helpful. Their office was super neat and clean, I even got offered a drink from the coffee machine. I will never forget about this experience. If you want to buy a car with a lot of knowledge about it and a helpful team to guide you, then this dealership is the place for you.

Mohammad was very helpful and knowledgeable on assisting me with trading in my car. I highly…read morerecommend Elite Mitsubishi for your first choice as I considered for myself. They are the best help you with your options. Thank you once again .