WARNING!!!! BEWARE!!! If possible to give Zero stars I would. Very unprofessional. The salesman dresses like a rap video reject and is a SCAM ARTIST. My son was told that he needed to give him a check to test drive a car AND then was told that the guy with the dealer plate was not there. So why ask for his check??? The biggest hint is that in the trailer/office there is a Sign on the wall that says ALL SALES ARE FINAL. They tried to take advantage of a young person but was unsuccessful this time! Went to a REAL dealership where he could get professional service, a car with a warranty and a test drive with a valid NYS Driver's Lic. Like it should be. WARNING!! STAY AWAY!!!! read more

This is the place and people you cannot trust. They sold me a car that they claimed was never in accident. When I brought it to my mechanic, I found out that entire driver's side was smashed, front axle was bent and all tires are worn out uneven. I had to bring the car back to them to get axle replaced. Also the sales guy Matthew never mentioned there was only one smart key ($500 worth) until all papers were signed. He promised to get me a space one but stopped responding to my messages and never returned my calls. There were also al lot of minor issues I had to repair myself. I called several times, tried to get in touch with Matthew or Michael, the owner but noone ever returned my calls. So be aware and take your business somewhere else. This Matthew guy would call you brother/sister, give you his word, promise to get the stars from the sky, swear on Bible/Torah/Koran but as soon as you close the deal, he would ditch you. Matthew, karma is a bitch, it will bite you in the ass one day. read more

These are dishonest men. They are running a scam. I spent two days checking out a car and making arrangements to purchase it. The agreed upon price was $11,600. With taxes and title transfers it came to $13,900. When the day came to pick up the car the price have gone up to almost $20,000. They had aded on a long list of ridiculous fees: auction fees, transportation fees, etc, etc. I told them what they could do with the car. They are crooks exploiting poor people who are desperate for a car and don't know any better. Really shameful behavior. read more

AVOID AT ALL COST THIS PLACE !!! This is a scam operation just read the other reviews my experience was blatant lying to me and then told me the car was sold but I could get it if I came up with more money !!! STAY AWAY !!! read more

STAY AWAY!!! THESE GUYS HAVE NEVER HEARD THE WORDS, "CUSTOMER SERVICE" Made offer on car on a Thursday. They said had to clear it with boss and call back. Never returned my call. I called following Monday & MATTHEW said someone put deposit on car so it was taken! Said he wasn't aware of my offer. After I expressed my dissatisfaction with how they operate, Matthew then became a tough guy and said, "What do you want me to do about it?" No tough guys, just a bunch of bad attitudes with ZERO communication or customer service skills!! I'm surprised Matthew is still employed there and they are still in business with all the horrible reviews I read. read more

Two months later, still getting the run around on getting my money back, and being told it my fault for calling my own tow truck to get it back to them to get fixed instead of calling them first read more

Horrible experience! They tell you one thing and then another! Here is what just has just happened to me: I found the car that I liked at cars.com, called this dealer to check if the car is still available and if the price is correct. I spoke to Mathew, he assured me that the price is correct, that there are no dealers fees and that the car is available. I came to the shop in an hour to look at the car, I was told by Mathew that the car is at the other parking lot and they will get it in 20 minutes. I said that it is ok and double checked the price again. At that time I was told that the listed price is only if I buy the warranty, I said that I specifically called before to double check the price, Matt told me that he never spoke to me, but if I do the finance etc. I could get the ar for that price. So I started to wait. I waited for about an hour or more till they finally brought the car. The person who drove the car started showing it to me. Every time I was finding something not working I was either told that that is how it came from the manufacture, or that it is a used car, so I should not expect that kind of problems. Very frustrating, he would not acknowledge any problems at all! I still liked the car, the price was fine so I went back to their office to sign the papers to get financing. At that point I was told that the car was actually sold to another person who already paid the deposit for it, but they would convince that person to buy another car and sell this one to me. I left all my info with them, they promised to give me a call, but never called me back. I called them, asked to speak to Mathew and was told that Mathew will call me back, which he never did! Horrible, Horrible experience! Stay away from tis place find a real dealer. read more

In order to purchase a car there, you are required to purchase a warranty there for a couple thousand dollars. I was not told this from the beginning and was there waiting for 4 hours! Complete waste of time! I was pissed! Not only that, I accidentally left my registration there and they never mailed it to me like they said they would. Jerks. read more

I went to Prince Auto in response to an advertised Toyota 4Runner. After driving the car and looking at it for 2 hours. I decided to purchase the vehicle for my son for school, a cash purchase. The salesman at that moment refused to honor the advertisement in cars.com . They claim it was an error ,$1000 error. Yet the same advertisement for the 4Runner was also was placed in iseecars.com. also. SOME error! Clearly liars and scammers. Don't purchase anything there. Can't be trusted!! read more

Should have looked at this before I came to this place. Mcu gave me financing I was told by Matthew car was available and to come in at 2pm Sunday. I come 2pm Sunday was told Matthew was on vacation and the car was sold a week ago!!!! Waste of my time. They lucky you have to give 1 star cuz I am sure they would get 0. Don't walk, run away!!! read more

These guys think they're slick! I got an email from Matthew when I first inquired about the car I wanted - in his email there was a phone number i could text. It was an iPhone so he had his messages show if they were read or not. I sent him the first text about the car - he reads it and no response - a day goes by - I send another one - he reads no response. So I said let me just call The dealership (cuz I was planning on going that day - ALL THE WAY FROM JERSEY MIND U!) Richard answers and I ask if the car is available and he says Yes! I get there and what a coincidence- he says it's sold but he wants to show me other cars. What do u think I was born yesterday?! Bunch of con men that only care about making a sale! Had you been honest I might have considered another car - but the lack of effort and the lies to get me to go ALL the way there - is absolutely despicable and shows they have no regard for anyone. Don't you think a phone call would be the least you could do - IF the car was being sold (after I called the dealership)? Which let me tell u - it was sold for days - that's why I didn't get a text back. It's a bunch of bs! And I came from jersey! They're a bunch of liars and it shows me how they conduct their business - I don't trust snakes! Buyer beware! read more

BE AWARE! Scam! Fraud! This dealer will ripped you off. We made a deal to buy a car and a warranty that Matthew offered to us. Next day we went to pay and Matthew offered us a "better" warranty with PWC company that was "cheaper" so we took it. After a month we took the car to the mechanic and what a surprise when we couldn't use the warranty because even though PWC has our information, the dealer never sent the payment. They NEVER PAID THE WARRANTY COMPANY. Where is the money? It's been 4 month. The dealer, Matthew the seller and Eliot Abrams the Finance manager never responded for their irresponsibility or negligence or fraud. Don't take chances, don't go to this dealer and avoid a big headache and losing money. Aahh and check for the address too because they could change their name. read more

Horrible customer service, they wouldn't let me drive the car without running my credit report.... I wouldn't recommend anybody to this place to purchase a car... read more

If I could give them zero stars, it would be too many stars. Worst place I have ever looked for a vehicle. They are unprofessional and if you aren't there to look at something that is over $20,000, you are wasting your time. I needed a work vehicle for driving around construction sites and went to look at an older Infiniti QX4. The first time I got there, I was told the car was in an auxiliary lot about a mile down the road. I drive over there an nobody is at the lot and it is locked up tight. Called the office and they then told me they were short staffed and the guy must be out for lunch or something and if I can come back the following day (coming from 45 minutes away). Stupid me says sure and the following day I get there and they send me to the same lot to wait for 20 minutes for someone to come unlock it only to find out that they car battery is dead and i wouldn't be able to even test drive the thing. Called the office to tell them how much of a circle jerk they put me through and gave them a piece of my mind and ended up getting hung up on. Had $5,000 cash in my pocket ready to purchase a vehicle that day and they wouldn't even give me the time of day. read more

Well my experience with Prince Auto Sales has been a good one so far. I just purchased a Nissan 2014 Pathfinder, which I really do like. The salesman Matthew was cool and was professional. I also interacted with Salesman Kevin, Elliot from finance and Georgee which were good too. When I was viewing vehicles online I saw two they had and I went to view. I changed my mind on those and then I was presented with the Pathfinder and it was the one for me. When I was shopping for vehicles I decided to have a couple of options to widen the pool. I'm sure all that was presented to me and that I agreed to they will honor. There will always be times that there will be hits and misses when buying a vehicle. I would refer a friend and relative to this dealership. read more

Once they make the sale they will give you zero attention. Ignore multiple calls and messages. Fraudulent dealer - sold us car with 3 different tires one of them the wrong size. Car had power train issues bc of this and Ended up adding an additional $1700 to our car price. AVOID THIS DEALER. I confirm with them THREE times that there are two sets of keys - after the paperwork we are getting ready to get the car and they conveniently don't have on site and will mail them right away... weeks later no key and impossible to reach anyone. read more

This place will never give you a straight answer. They will even sell the car you're interested in financing the day after you spend all day in their office waiting for a reply from the bank. The main salesperson Mike is great because he seem like he have good intentions, but the other 2 salesperson is just too high ass for anything!!! Three days later, we walk back into the office. They're on the phone non stop, which is understandable. But even they hang up between phone, they wouldn't even look up to speak to you!!!! This is the worst customer service I've ever received from a dealership. They will never approach you. read more

This place should get ZERO stars! To begin they lure you in by posting false ads online for a lower price than the car actually is. After nerve wracking negotiations they ask for a deposit, before doing so I took the car for a test drive when I noticed a rattling noise coming from the A.C when he told me it'll be fixed. I waited one week only to come back and see nothing was ever fixed. I then ask for my deposit back, then they agree to give it ONLY ON FRIDAYS, I go on Friday when Michael the so called owner tells me he doesn't have the cash. I went back over and over again where I keep getting the run around. The other Indian Tareek that works there was seconds from getting his teeth knocked out for speaking and cussing at customers. Til this day they still have my money and continue to steal people's deposits. Do yourselves a favor and DO NOT USE THIS DEALER, their cars are damaged with issues and have no customer service skills! Save your time and money and go elsewhere! read more

Try to get you to fill out credit application before you even see the car. Plus they lie about their cars and they can't give you a straight answer to anything you ask. read more

Please yelp give me an option for zero or minus stars!!! This is the worst dealership in NY. Never go there. If you have too much money , donate or help somebody instead of giving it to them. Complete bunch of liars. Each and everyone works there is a fraud. They will tell ANY kind of lie to sell their junk cars and after deal is done , they will talk to you like you are a criminal and they did you some favor. Mo******* , Also when you call them, automated phone system tells that , they detail cars etc. Complete lie. If you dont believe me, do your own research, and take a reliable mechanic when you even wanna see a car over there. But if you can, please do yourself a favor. Avoid this place. read more

I am so mad I didn't check the reviews before dealing with this dealership they are just as accurate as I'm reading them now and its sad because I am a victim of consumer fraud. They sold be a very expensive LEMON and now giving me a hard time to repair it being as though I'm from Philly and drove all way there and got sold a lemon. Mike the General manager doesn't do anything but comment here to act as if he cares but never solves nor fix anything he is just as much of a gimmick as the salesmen sad to say. They also forced a 2 year warranty agreement on me stating that you can not purchase the vehicle without it violates the consumer fraud protection act. However I already began the legal civil proceeding for Lemon Law and Fraud consumer complaint so I advise everyone to do so as well and make it be known that were not some dumb consumers and we know and will fight for our rights! so let your voices be heard and go file suit here the website http://www.ag.ny.gov/ hover your mouse over resources and click consumer fraud claim and also file a lemon law arbitration. And at the same time you can call attorney David J. Gorberg and Associates 1-800-695-3666 Best wishes you to you all who has suffered from these crooks they should be shut down and after I'm done with them from contacting the Attorney General, State representative and governor they will know they picked the wrong consumer to scam!!! read more

This Dealers are the worst I've ever dealt with. Issues arose since we first started applying for credit approval through their online site, they never were able to receive the application making us drive all the way out there just to fill it out from Yonkers. Then we were congratulated with the car on before even discussing numbers after discussing numbers we were given the car on November 15th with the broken key fob and a valet style key which they never replaced. Also before purchasing the car we requested that the headlights be replaced and the battery as well, well one headlight was replaced and the battery was just recharged- fast forward to us having the car for a week the headlights start to have a condensation I had to go back so that they can replace it, 2-3 days later the headlight still have condensation and also every time I went my car was slightly damaged due to their mechanics. Then I just purchased a new battery also purchased two new lights out of my own money and purchased a key out of my own money oh and this was before I even made my first payment. And just yesterday January 29th I needed to change something around my wheels and couldn't because the car has wheel locks so I had to wait to today Sunday to call them up. I just called them up and they said that's not their problem the customer service is the worst, McDonald's has better customer service than them and also they always say they will call you back but never do, you would have to call them several times over and over still don't even get an answer. DO NOT GET A CAR FROM THESE PEOPLE, it may sound good but in the long run it might not be- I should've read yelps review on this dealer ship before getting the car. read more

This is probably one of my worst experiences car shopping ever. Stay away from these guys. I originally was interested in a mustang that was 2000$ below value so already I was worried, but I figured I would give it a shot. At first glance the car looked perfect inside and out. It wasn't until my father examined the car fully and noticed little nicks on the rear end and that something with the trunk was off. Upon opening the trunk there was visible new welding on the back left side. I was told the car was never in an accident. Not to mention how rude this Richard guy was. I arrived at 9:30, on time as I told him the day before I would. He left me and my dad waiting outside for over a half hour, while he more than likely was conjuring a plan to get us to buy this car. Thank God the trunk was left open so we were able to see the shit-welding job they had done. Such a shame, a beautiful car, what a waste. Customer service skills get a 0 from me, and I work with people too. read more

Worst dealer ever that guy mike fulll of liesss never fix anything..i got the car the december 24 and today is january 11 they still fixing the car transmision broken , clutch burn, clutch cylinder broken, air bag went on, winshield pump broken, all this issues and they still havent fixed it. I felt like punching him and his dad in the face they were gonna make me pay for this when i only drove the car for only 1 day then all the problems came to surface.. Dont go there bad service and a bunch of liers all does cars have problems they make you buy their warranties so you could fix the car after 20 days of purchase.. They stay with the car park they dont fix it so you could do it urself after 20 days.. Worst dealer i ever been read more

BEWARE!!!! If you want to waste your entire day waiting for bank to reply only to find out that you have to pay additional 5K for mandatory warranty( was told it is MANDATORY), then you have found the right place. I have never experienced anything like this in my life! Got there at 9 am, told the sales person Kenny the car I was interested in buying, he was nice and took me about an hour or so to test drive and check everything out. Talked to the finance guy , listing was 15.9k, he agreed to take 200 off ( are you kidding me ? ) but since I really wanted the car, we agreed on 15.7k. Waited more than 4 hours and they told me the bank has finally approved and wanted me to get insurance (stupidity on my end, should've asked to see the final papers before I paid the insurance fee). He was def trying to get me pay for insurance before they show me the paperworks. Once I paid for insurance, was called into the finance office to sign the financing paper. And lord behold the price on the financing paper was ~5k more than the original agreed upon 15.7k . WTF was my reaction and angry for finding this out last minute. I asked the finance guy where and how these numbers came about and why he didn't tell me this before hand and his exact words were ....."why should I tell you, if you were paying 15.7 k cash that would've been another story, but you are financing." Speechless at this point I told them I'm not signing that paperwork. Instead of apologizing, they told me that I wasted their time. I told them they wasted my time, no one in their right mind would sign that paper and they are clearly trying to scam their customers. I would give this place a negative star if that was an option. I don't know who the owner/ manager of this place is but they have some real issues going on here. Based on other reviews, clearly I'm not the only victim . read more