Martin was our salesperson and he was wonderful. He made me and my wife feel very comfortable with no pressure in our purchase. The transaction went very smooth, he was straightforward with his answers to our many questions. He also made himself available to us whenever we called him. And he called us occasionally to update us regarding the status our future RAV4 XLE Premium SUV purchase. I would definitely come back and have Martin as our salesperson again. It was also a pleasure meeting George, one of the managers that we met that same day. George was very kind and sincere. He reassured us that we will not be disappointed with our purchase and with our salesperson Martin. George was a straightforward gentleman with many answers to our many questions. George is a man of his word. My wife and I are happy to say that we will be back with a future purchase. And we will definitely let our family and friends know that Hillside Toyota is the best place to shop for a Toyota vehicle STRESS free. Thank you Martin and George. read more

I had a very bad experience dealing with Hillsidr Toyota. They are not responsible. We bought a brand new car through NYC program. However, without having a chance seeing the vehicle, they delivered to the meter shop 3 days late. We loss the income 10 days due to the failure system. They refuse to take responsible and avoiding the calls. Furthermore, the car has been repainted but not the brand new. See the comparison between original and the car that we received. Some original parts are missing, too. Very unreliable, unresponsive and poor customer service. read more

Hillside Toyota - Unresponsive, Unresponsive and unreliable. - Auto Parts & Supplies Near Me - Jamaica, New York

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BEWARE -- PLEASE READ BEFORE DOING BUSINESS WITH HILLSIDE TOYOTA I went to Hillside Toyota about four days ago because I was interested in leasing an electric vehicle. We had already discussed the vehicle, and after the dealership closed I was told to go home and that they would contact me the following day. They did call me back and told me to come into the dealership. They would not discuss the monthly payment with me over the phone. I came in excited and prepared to lease the vehicle. Once I arrived, I sat down with Hasim, the finance advisor, and was told my lease payment would be approximately $1,070 per month. Because that payment seemed extremely high, I specifically asked to see the money factor and an itemized breakdown of the lease so I could understand exactly why the monthly payment was so high. They refused to show me the money factor and refused to provide me with the itemized bill I requested. That was a major red flag for me. Instead, Yasin, the sales associate, switched seats with Hasim and began explaining the numbers to me himself. That made me even more cautious because I was asking for the actual lease figures and documentation, not simply a verbal explanation. I was also told that certain numbers were based on what the bank approved. Consumers should understand that while the lender can determine credit approval and financing terms, the dealership still controls important parts of the transaction, including the negotiated selling price and dealership-added products or fees. The following day, Hasim contacted me about another vehicle, a Toyota Corolla. I was discussing a three-year lease with 15,000 miles per year, and the figures presented to me would have resulted in approximately $20,000 in lease payments. Considering the Corolla I was looking at was priced around the mid-$20,000 range, that seemed extremely expensive to me for a vehicle I would still have to return at the end of the lease unless I paid the additional buyout amount. The three employees I personally dealt with were Hasim, the finance advisor; Yasin, the sales associate; and Mike, the finance manager. Based on my experience, I strongly recommend that consumers be extremely cautious when dealing with them. My biggest concern was simple: I was being asked to consider a $1,070 monthly lease payment, but when I asked to see the money factor and an itemized bill showing how they arrived at that payment, they refused to show me that information. Before signing any lease, ask for everything in writing: the selling price, money factor, residual value, acquisition fee, taxes, dealer fees, amount due at signing, mileage allowance, and total of all payments. BEWARE. BE CAUTIOUS. DO YOUR OWN MATH. GET EVERYTHING IN WRITING. DO NOT SIGN ANYTHING UNTIL YOU UNDERSTAND EXACTLY WHERE EVERY DOLLAR IS GOING. This review is based on my personal experience and the figures and information that were presented to me at Hillside Toyota read more

I know some can be skeptical about dealers but when I tell you this was the most efficient and enjoyable experience I've had purchasing a car, best believe it was worth every second. The staff were super friendly and responsive, really attentive to the customer's needs. Everything down to the atmosphere was inviting and on point. A very special thanks to Yacine B, the most helpful sales rep I've ever had the pleasure of interacting with. Hillside Toyota is the standard of what a great car shopping experience should be. read more

Hillside Toyota - My new car! Thanks Yacine and all who helped! - Auto Parts & Supplies Near Me - Jamaica, New York

STAY AWAY FROM THIS DEALERSHIP!!! I would give them 0 stars if I could. My 2024 Prius Prime 12 Volt battery died for the third time in 2 years! Boycott Toyota and their trash cars. I had an inspection scheduled for a Saturday and my battery died the day before. I had to get a jump to be able to get to the appointment. They wouldn't change my battery and told me to leave the car over the weekend even though it was 2 hours before closing and changing the battery takes 15 minutes. The loaner they gave me had a low windshield fluid warning and I asked them to refill it. The guy came and filled it halfway and I asked why he doesn't have more and he said they ran out. What a joke of a dealership. I had to wake up at 5:30 in the morning on Tuesday to make it before work to pick up the car and I was 2 hours late to work. When I got there, I found my car had red paint on both door handles. I had to ask them to clean it and they used wax and you can still see a spot. How are they so careless? How did they get my car dirty like that. They also did my recall, but now the rear door handles have to be held to open which is annoying. Before you would just press the handle and it you can pull it to open the door immediately without holding it. I am not sure if this is normal behavior. This is 2nd time they do a recall for the same issue of the rear doors possibly opening while driving which is ridiculous. Why can't Toyota design good cars and get anything right? When I got home, I tried to look at the battery to make sure it was changed. I pulled on the red tab and the whole terminal came off and the car lost power. I tried to put it back on and it sparked. I couldn't get it on well and it has hanging off an angle. Either they broke the terminal connection or the mechanic was careless and forgot to tighten the connection. What level of incompetence! If I hit a bad bump, maybe the terminal could've gotten loose and the car shut off and I could've been killed on the highway. This is gross negligence. This dealership should be shut down. I called asking for a manager two days ago and no one called back. I then called back twice yesterday and asked for 2 different managers and stayed on hold for 1 hour and no one responded! It seems they did that on purpose. They should all be fired. I thought this dealership changed after I heard one service manager was gone, but it seems it's exactly the same. Every time I go to them there's a new problem when I pick up the car. One time they said they changed the weather strip and I checked and they didn't! They lied to me and I had to waste 30 minutes for them to do it after I caught them. I also asked them to look at why my car smells moldy after the rain and they want to charge me $240 to look at it even though I am under warranty. This is a dishonest dealership. Bring your business elsewhere and save yourself time and a headache! Every time I write a review they tell me to email someone that never responds. I've written about 4 bad reviews before this one. read more

Google reviews are fake. Made an appointment for 9am for NY inspection and oil change. Said it will take 2 hours. We said we will wait and we left a sick 4 month old at home. My husband waited there for 6 hours with no sign of the car. They could have just told us it would take long and we would have gone home and come back. Instead they lied to us. No empathy we said we have a sick child, just be honest if it's going to take long. I hope these people rot in the depths of hell. Don't give them your money they don't have any remorse and are unapologetic. read more

I bought this RAV4 Hybrid about a year ago, and right after it came back from service for a recall, the AC stopped blowing cold air while the car is idle. It only gets cold when the vehicle is moving, and this problem never existed before the recall service. What's even more frustrating is that the dealership asked us to pay for diagnostics on a car that is still relatively new, even though the issue started immediately after their service visit. Instead of taking responsibility and properly checking what may have gone wrong during the recall, we were charged just to investigate the problem. This whole experience has been very disappointing and honestly makes it feel like customers are being taken advantage of rather than helped. read more

On Monday, Sept 21st, I took my SUV to have the lower control arms changed. I initially went for an oil change, and Sam from the service center informed me that my vehicle needed the arms changed. Sam, who was very professional and courteous and assisted me until the day in question. I was provided a loaner for the day. So the following day, I picked up my vehicle and drove home. Upon driving, the steering was very stiff, and the vehicle made a grating sound while trying to park. On Wednesday morning, on my way to work, I called Toyota and spoke with Tyleen, and I explained what I was experiencing while driving and parking. She told me that the next appt. date she could offer was Friday, Oct. 2nd. I told her that I can't wait that long for a service person to look at my car since I don't know if my vehicle can be further damaged. I asked her why I can't bring the car in immediately and have them provide me a loaner while they tend to my car, because I work in Brooklyn and they caused the inconvenience. She told me that they cannot provide me with a loaner, but they can do a courtesy drop-off and pick-up within a 5-mile radius. I told her that I don't work within a 5-mile radius. I asked to speak with the manager, Jaclyn Bustillo, she placed me on a brief hold, came back on the line, and told me that Jaclyn was busy and would have to call me back. It's now Thursday, and I haven't had a return call, but a text from Jaclyn asking me to rate their service. Is she for real? Jaclyn, by the way, had informed me via text after my oil change that they had changed management, with the hope of providing better service to their clients. Is this the kind of service they are providing by not even making a courtesy return call? I was really hoping for better service with this new management. I hope that this is just an oversight and that they improve their communication skills with their clients. Your clients are the ones who keep your doors open ... period! I trust that the new management really does provide better customer service. read more

I am looking for a particular model car. They told me they had several on the lot. My husband and I took the afternoon off from work and trekked out there from Manhattan. We get there and suddenly there are no cars. It was a total bait and switch. We walked out. I would never do business with them. read more

I bought the new Toyota sienna 2025 . they give us defective remote. I been there too many times for replacement remote . they did not me they send me back 5 five time finally I spoke to service manager . Finally he said you have come by appointment. Let see what they do other wise I will update you again. read more

Service is good, at least in my experience. However, with a scheduled appointment I showed up about 10 mins early and waited in the cue behind a dozen or more cars and didn't get in for almost 30 minutes. So keeping appointment times didn't seem like a priority on the day I had one. To that point, a scheduled routine service (oil change, tire rotation, fluid top off) and inspection had me waiting for just under 4 hours. Completely ridiculous, and that is a major management issue. I will hesitate to return here, I could drive an hour outside NYC and get home faster.also, they don't even scrape the old stickers off properly. Seriously? read more

Hillside Toyota - Didn't even scrape old sticker off. - Auto Parts & Supplies Near Me - Jamaica, New York

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This is my second lease with them. I dealt with Boris and he was terrific in supplying information and answering my questions . It was actually a pleasant experience. Thanks all. read more

I took my 2024 TCC XLE with 8K miles in for the 2nd year service and inspection, plus a few issues that sprang up. USB-C input under the A/C duct fell into the console. The black rubber molding that the roof rack sits on is discolored. The rear left door has to be slammed to close. Samuel, the service rep, told me the USB-C issue was human error, the roof rack black rubber molding fading issue was my fault, and that I think they're okay with the door needing slamming to close. None of my issues will be covered by warranty, and any repair would be out of pocket for me. Management has taken the same position and denied the fixes. Samuel told me the entire center console would have to be removed to repair the USB-C. I called BS on that, Just a money grab. It took me all of 5 minutes to fix the problem. The USB-C was not properly installed. It snaps right back into position using a plastic trim removal tool to remove the obvious to anyone, the USB-C bracket on the rear of the console. Any of you with a TCC, please check the roof rack molding. While my TCC has run flawlessly, my battery died, needing replacement within 6 months, and that lousy charging pad had a large gap that they semi-repaired. My recent issues noted above, well, they can't help me, but they will gladly charge me. read more

Agent was very intuitive friendly and very knowledgeable in explaining every detail of the car . Thanks Robin for guiding me the right way throughout this process ... read more

Hillside Toyota - 2025 Rav 4 prime xse PHEV ,Just an amazing car with great features and durable liability . - Auto Parts & Supplies Near Me - Jamaica, New York

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Had a great experience surprisingly at the car dealership, Hillside Toyota. Usually with vehicle purchases, the salespeople have opposing goals to buyers but my salesperson/product specialist Toby was extremely thorough, reliable, and communicative during the car purchase process. My new vehicle was delivered in about three months when other dealerships tried to up-charge for quicker delivery and production. Toby was quick to respond and provide updates through calls, texts, and email. After some back and fourth I was able to get a fair value for a trade in vehicle as well. I suggest checking on the Toyota website. Then, going in with a must-have bucket list and a good-to-have bucket list for your next vehicle purchase so that they can find a package suitable for your needs, rather than blindly going in to check out the cars. There wasn't a large selection of inventory in stock. The dealership is located on a busy corner on Hillside Ave. can't really find decent parking unless you're lucky and don't forget to pay your meter. The vehicles are mainly certified pre owned in their lot because all the new cars, especially popular models, are sold relatively quickly compared to other dealerships I've visited. The staff speak Bengali, Spanish, Cantonese, and Mandarin. Came in on a Friday and they had many available salespeople on the floor. read more

Hillside Toyota - New car delivery - Auto Parts & Supplies Near Me - Jamaica, New York

Manager Grace is amazing, she fixed the mishap and was very apologetic throughout. I really felt the company felt bad for the glue mishap read more

Hillside Toyota - Using some sloppy gorilla glue after they broke my antenna. Then leaving traces of the glue on my door. Unreal - Auto Parts & Supplies Near Me - Jamaica, New York

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I just bought my new Sienna from Hillside Toyota. I highly recommend them especially the sales person Martin Plaza. He made the experience pleasant and helped me greatly get the exact model I needed. Even the manager Mike was very helpful. Definitely go see these guys if you are shopping for a Toyota. read more

Is it possible for a car dealership to save you when you're in a pickle? Well, HILLSIDE TOYOTA saved me. Yesterday, I had made an appointment to see a Toyota Camry in Manhattan and mentioned to them that I was a serious buyer, intending on purchasing the car right away. My husband and I left work 2 hours early to make sure we made it to our appointment on time because it takes an hour to get there from where I work. When we got there, they had already sold the vehicle that I made the appointment for without any other vehicles to show me that could be taken that day. My husband and I started to panic because I needed a fuel-efficient vehicle by the following week. We started frantically calling dealerships, knowing most of them were close to closing time. Rick at Hillside Toyota said they had a model on site and told us that their team would stay after closing time to help us. We arrived at Hillside at 6:15 (their closing time was 6pm) , and there was an entire team there helping us. Rick, George and Mike greeted us as soon as we got there. Sam from sales answered all of our questions regarding the car and got us all set up... patiently did all our DMV and insurance work for us. Set up the vehicle.. did all the paperwork meticulously. Sam from finances gave us great rates and helped us swiftly and efficiently.. George stayed back to make sure we were well taken care of. We left the dealership with our new car at 9:30pm with everything we needed, perfectly packaged, and the team was only happy to help us out despite staying well past working hours. Does your dealership do that for you guys? They are unreal. They truly deserve more than 5 stars. Thank you guys! - Jayne & Jeff read more

Had a great experience with the salesperson Francisco Anwar. I traded in my Venza 2021 for a Rav4 2024 and Francisco help me through the process with ease and no pressure. He is very friendly and helpful. He answered to all my concerns and went above and beyond his services. Can't say enough about what a great and wonderful, honest person that he is. I highly recommend everyone to go to him. read more

Hillside Toyota - Auto Parts & Supplies Near Me - Jamaica, New York

I went there today to look at a 2022 Lexus ES 350. It took me over an hour to get there with traffic. Upon arriving there was NO PARKING. There were cars that were double parked as far as the eye could see. When I got to the end of the double parked cars I saw a sign that said Valet Parking. The door and window were filthy and looked like they weren't used. I pulled into the driveway anyway and a guy starts yelling and waving his hands. THERE WAS A METAL BAR STICKING UP FROM THE GROUND AND I RAN OVER IT WITH MY FRONT BUMPER AND PULLING IT OUT FROM THE FRONT OF MY CAR!!!! I left and they were calling me on the phone to come back. I had to drive all the way back in traffic. On my way home I stopped at a Body Shop for an estimate....$1000. A HUGE MISTAKE...GO ELSEWHERE. read more

These guys didn't know me at all but went out of their way to clear the lien showing up on my title. I honestly thought they would pass me off to someplace else, but instead they made all the calls to clear the problems then called me to come in to get the paperwork to take to DMV. Again, I walked right off the street and they treated me like a family member. Above and beyond. Thanks Hillside Toyota read more

Their inventory online is just a bait and switch game. An employee named GIO called me confirming they had a vehicle and said i cant put a deposit down online. I go to the dealership and this GIO never met me and some other sales person told me it was a clerical error and then went on to try and sell me on a car that wasn't even built yet. They waste your time and try and wear you down into a purchase. Go elsewhere, these people are slimey read more

Their cars, trucks are amazing. Their customer service especially the one who helped us whose name is Valentina is excellent, professional, helpful and she is so cool. Any questions we had was answered. Anything we did not understand she went beyond to help us from beginning to end. Definitely ask for her for above and beyond service and assistance. On top of that first day got some awesome yummy popcorn and the last day bagels and coffee. We are new to the new technologies in our truck and she explained everything and even set up everything for us. Thank you Valentina and Hillside Toyota. read more

I came to Hillside Toyota after getting so frustrated with other Toyota dealerships who did not take me seriously. Several sales consultants from other dealerships don't take female drivers and purchasers seriously. Met David H. (Sales Consultant) at Hillside Toyota and he helped me purchase my first vehicle. I needed one badly for school out-of-state. David was quite consistent in keeping me updated and he was a no-nonsense guy. He patiently answered all my questions and clarified every detail. There was a supply constraint with my vehicle of choice but I was able to acquire one before school starts. Thanks to David! David went above and beyond and even followed up after I got my vehicle to make sure everything met my expectations and I got to my destination safely. read more

I had a terrible experience here. 5 days before my appointment, I changed my air filters and cabin filter myself. On the appointment day, the brand new filter I had recently replaced, they told me needed to be replaced because it was not good. I spoke to the mechanic and they told me that it was an error. Imagine if I hadn't changed my filter, I do not know if the other things they flagged as needing replacement, are legitimate after what happened with the filter. The manager told me that it 'might be' a computer error, which is absurd since, these are brand new filters. The staff were friendly and kind until this occurred. I do plan to return for my next oil change, I will just need to be more careful in case more errors occur. However I would like to say that Anil Raghu was super friendly and kind when I was speaking to him. read more

I just wanted to Acknowledge Kevin and the tech in the service department. We had some car issues and because we were from GA ,we had to go to an actual dealership which could have been a nightmare. but Kevin was patient and explained out service and cost to us in a way where we were comfortable. We are permanently in NY and as long as we own this Toyota Hillside will be our go to for any and all service. read more

I thought this will be the best place to get a car but the whole process was very stressful . Few things to remember 1.If some is going to buy at this place record everything they flip easily .If you put the booking fee or advance whatever ask for the receipt the sales man would not give you one .fix the price and make sure rebate is all your otherwise they will put the all rebate on dealership so be careful Especially stay away from desi people . 2.After you pay the advance they will never call you back or answer your email you have constantly make call to them ask if the car has arrived . P.S (they will give you print that car will arrive at dealership at this date but don't trust that ) 3.Get your automobile loan approved before you go their otherwise you will face horrible ED Manager or owner of this hillside Toyota . Here it goes "to whom it may concern" I was looking for finance and Nazeem one of the so called sales man took me to ED finance manager or owner of this hillside Toyota .he was very very disrespectful .He seems to not like minority people .I was going to spende almost $35 k there but he didn't greet me he was in his cabin sitting in chair and I was outside the door talking to him about finance .there is one one in the room for your information .He seems pissed off.he was trying to harress sales man as quickly as possible.He was not trying to listen to me about my needs all he was doing was talking . he didn't had any respect for customer .the way he talk to me was very disrespectful. Like said your self respect is everything so in the end I decided not to buy at this location . I know they might have record no of sales right now but in long run seeing the management it will sooner or later the business will go down for sure because of the people working their .I have shared my experience in hilliside Toyota in different social platform . speak up and sharing yours with other so they are aware we are not minorities anymore . No business for disrespectful and racist behavior .BIG ED ! read more

Professional, knowledgeable and ethical salespeople. I just purchased a car from Hillside Toyota after a bad experience with Advantage Toyota in Valley Stream. I had an incredible sales experience with Golam Chowdhury and got a great deal. He was knowledgeable, sold me the car and has followed up with me on several occasions to ensure I was completely satisfied. They have an incredible state-of-the-art service center that was actually the most efficient, pleasant experience you can have when servicing your car. I highly recommend Golam and Advantage Toyota, if you're looking for a new or pre-owned certified vehicle. Make sure you do your homework and compare them with other dealers. I got the best price from them, for what I was looking for. read more

It was a great deal bought a corolla 2022 with low mileage the sale person name boris was a great guy who made the process easy and simple

Great service and help just got our 2nd purchase on hillside toyota great dealership and experience. I highly recommended to look for Pengo Li his such a big help he already help us for the 2nd time. Thanks Hillside toyota! read more

PIRATES. TAKE YOUR VEHICLE ANYWHERE ELSE. Got a coupon in the mail for Hillside Toyota, for a 'Free' Oil change and inspection. Brought it in. First off, the guy behind the counter rattled off a service record that doesn't exist, since I've never taken it there before, and I haven't had someone else change my oil literally in years. The oil change also included a "multi-point inspection." So we're already off to a good start. Then he told me that the car likely needed the coolant flush (tried to sell me a B.S. "Throttle Cleaning" like I'm a complete idiot.) I had intended to do the coolant flush myself, but I asked him how much it would be, he said $300. It was a crazy high number for a simple flush, but I was in a good mood since I was getting a free oil change, and I'm extremely busy. Like a dope, I said 'What the hell, I'll pay for the convenience.' I came back a couple of hours later. I was charged $290 for labor. $145 per hour. Now, I don't know if anyone reading this has ever changed oil, or flushed coolant, but neither takes an hour, and it can be done simultaneously. I was charged $417, not $300 (which was very high price in the first place.) Did some classic 'Voodoo' arithmetic to arrive at that number. To top it all off, I opened the hood when I got home, and found a bolt missing "Seal To Hood Clip". Also, and I know this for a fact: A couple of my lights don't work, I'm missing a wheel wheel liner, my blend doors are shot, and I have a seat belt that is worn, and the splash guard is held up with duct tape, all significant issues which their 'multi-point inspection' must have missed! Good work! To top it all off, they didn't even bother to reset my 'oil change' countdown on the car's computer. So it still shows the oil and the oil filter needs to be changed. They told me my brake pads need to be replaced, and that's the only thing I'm grateful for. I haven't taken a caliper to them yet, but based on the other work I've seen, I'm doubtful if that is even right. Don't go here. You absolutely will regret it. There are honest local mechanics out there who will do a better job for less money. Honestly, it is not even good work for the money. DO NOT GO HERE. read more

Hillside Toyota - Kind of an obvious one... - Auto Parts & Supplies Near Me - Jamaica, New York

Horrible service. Do not go here. Just picked up my car from its first yearly service. It's a brand new car but I just wanted them to take a look at something for me as it was making a sound. They obviously didn't take a look at it, but they also had my car with them for TWO days for a simple oil change and inspection. When I called to find out about my car after two days, the guy in charge of my service was busy. After 2 hours he still wasn't available to give me an update on my car. Overall it was a shitty experience altogether. And now I'll most likely have to pay somewhere else for something I was supposed to get for free from here. read more

I bought a car from one of the amazing sales members in Hillside Toyota named Egnis she was experienced , reliable and the best thing not pushy like a lot of sales people I meet in dealership , she also is Spanish speaking if you need someone who speaks Spanish.Came in same day my new car was ready to come home with me read more

Hillside Toyota is an excellent place to buy a car very helpful.ask for Egnis zabala she's the best at her job.she made it easy to purchase a car.thanks. read more

We took our car here for years for routine maintenance and service but we'll never return after our most recent experience. The long and short of the story is that we were having a maintenance problem with the vehicle, took it to Hillside and were charged $300 for an incorrect and sloppy diagnosis. The diagnosis made no sense to me and I consulted with other mechanics who concurred that Hillside must have made a mistake or simply not done a thorough job. Hillside wanted to charge $3000 for the repair. Even if their diagnosis was correct (and it wasn't), I received a quote for the same repair from another Toyota Dealership for literally one third of the price. I ended up driving two hours to take the car to the Toyota Dealership where we originally bought the vehicle. They provided the correct diagnosis, charged only $150 for the diagnostic fee and provided an estimate that was less than one half of what Hillside wanted to charge. I have no doubt that Hillside would have charged us $3k to fix a part that did not need to be fixed and then would have charged an additional $3k to fix the part that actually needed to be repaired! In addition to this terribly incompetent service, Hillside's technicians also created new problems with the vehicle that didn't exist before we took it to their shop. All of this to say, avoid this place at any cost, or it will very likely cost you. I'm not sure if they've always been this terrible or if the pandemic has turned them into scammers. Either way, their current business practices are corrupt and fraudulent. I'll also be filing a complaint with the Better Business Bureau because this really was beyond the pale. read more

I will call myself 'Trini plates'. I had my car serviced in August '23. My service rep was Marvin. He's an absolute delight as a person in the "direct customer service industry" That was my first time working with him, and we all joked that he HAD to be exceptional, because I am used to that [kind of service] from his coworkers Kevin and V J. All four of us enjoyed the moment. Whoever is responsible for the 'Employee Training' at Toyota, should be commended. As we all know, Customer Service can make or break a business! read more

I came for an inspection and routine maintenance. I was glad they took me for a same-day appt, but it took way too long. I never would've gone today had I known. Upon arrival, I was told it would be 2 hours maximum, which seemed long but I accepted it. It ended up being almost 4 hours of sitting in the sweltering waiting room. The supervisor kindly offered me a discount, but upon checkout, they said NYS law prohibits them from discounting, so they retracted the offer. That was disappointing. I appreciated the people who worked there, and the fact that they didn't up-charge me for anything. But overall this place is crowded, doesn't wash the vehicle, waiting room is lousy, and takes a long time. read more

I had the best experience at Hillside Toyota. I went into the dealership on a Tuesday afternoon and worked with Sangeeta to find a black RAV 4 XLE. Unfortunately, they did not have that particular car at the time. Sangeeta told me she will do her best to track it down for me. By Friday afternoon, the dealership had the car. Sangeeta was in constant contact with me and kept me up-to-date with the status. Her professionalism is bar none. I definitely recommend Sangeeta. She will take good care of you and will get you the car of your dreams. Thank you Sangeeta and Hillside Toyota! read more

WILL NEVER RETURN TO HILLSIDE TOYOTA WORST EXPERIENCE EVER Today had a scheduled 7:45am inspection which is a simple process done. I arrived at 7:35am did not enter until 8:45am, at approximately 9:05am received vehicle stating inspection was completed. When I was about to enter the vehicle, I noticed the ABS and Traction lights were on so I ask them what is going on their response was I brought it in that way LIARS! 15-30 minutes inspection turned into 3-4 hours repairs after they screwed up They called me at 10:52 am stating they completed what THEY CAUSED, gave them an extra 2 hours before pickup. When I arrived there paper work not completed then it took another 30 minutes or more for them to locate my vehicle. THEY ARE NOT USING PROPER COVID 19 PROTOCOLS AS MY SEATS AND STEERING WAS NOT COVERED PRIOR TO THE TECHNICIAN. read more

I bought my car here a couple of years ago. I continue to return for my car servicing. From making an appointment to the phone I usually have gotten someone who is pleasant and will take their time to help you find an appointment that works for you. I had a morning appointment for servicing and even though I arrived about 10mins before my scheduled slot there was already a line of cars waiting to drive in. I waited around twenty five minutes for my car to make it to the front. Once inside the workers are nice and will try to explain everything as best as they can. The waiting area has gotten an upgrade on the tv and the coffee area. I didn't try the coffee this time but it did smell fresh. I haven't had issues with my car and when anything has come up I have always been able to get a service check. I can't compare my experience to anything else as this is my first car and only dealership I have done business with. Something new I noticed was there is now a small fee if you pay with credit card read more

Hillside Toyota - New credit card fee - Auto Parts & Supplies Near Me - Jamaica, New York