I should have taken my car to a Honda Specialist shop. This dealership just keeps throwing new parts on my car, charging me thousands, and never fixing the root problem. I've taken my Honda Element in at least 5 times. They replaced rocker arm switch, then the VTec, and now they want to charge me $2000 for the command module. I investigated my problem and it looks like the problem may just be a bad wire connection. read more

Very disappointing service at Hillside Honda. I brought my car in for a problem with the radar used by the cruise-control system. I expected my Honda Care extended warranty to cover it, but it didn't, and I ended up paying $550 out of pocket. For the service I received, that felt excessive. To make matters worse, the tire-pressure warning was on when I brought the car in and was still on when they returned it. After a $550 bill, I would expect at least enough attention to check the tire pressure or explain the warning. I left feeling uncomfortable, frustrated, and like my concerns didn't matter. Then I received a follow-up asking whether they had provided the "best experience possible." Absolutely not. An expensive and deeply disappointing visit, and I would think twice before returning. read more

Avoid dealership at all costs. They sold me a new car and it needs service after 2 months. They can't figure out the problem either.

Great experience getting my new car here last spring. Easy to work with & they went above and beyond to accommodate my needs & provide follow up service post purchase. read more

Spend your time and money elsewhere. They're an absolute disaster - sloppy, unprofessional, terrible service.

Sale agent not responding the phone call even leave the message. Is already 3 days still no one call back.

I've purchased two cars from Hillside Honda, one in 2020 and another in 2024, and both times the experience was smooth, straightforward, and honestly one of the best I've had at any dealership. I always start my search on their website, where you can request pricing directly. What I really appreciate is that they generate an electronic deal sheet, and the dealership actually honors it when you show up in person. That kind of transparency is rare in car buying, and it gave me confidence that I wasn't walking into a guessing game or bait-and-switch situation. Of course, once you're there, the salespeople will offer services or financing options--that's part of the process at any dealership--but I never felt pressured or misled. Everything was above board, and they were professional throughout the transaction. No hidden fees, no shady tactics--just clear communication and a willingness to work with me to finalize the deal. In all my years buying cars, Hillside Honda stands out as probably the best dealership I've dealt with. From the online experience to the in-person follow-through, they've earned my trust, and I wouldn't hesitate to recommend them to anyone looking for a reliable, honest car-buying experience. read more

I sent a message specifically asking them to set me up with someone who understands Special Endorsement and I went all the way out there and wasted my whole day only to be setup with people who had no clue what I was presenting and told me I had a belief system, but what I presented is actual financial law, I was met with arrogance and ignorance. I would never go back here just on the basis of them setting up an appointment with me with no intention of actually honoring my time. I specifically asked to be set up with someone who can help me with something very specific. I don't like it when someone wastes my time. read more

I arrived here with an intention to lease a specific car. As soon as we stepped in, we were greeted by friendly sales reps. I immediately recognized my dream car in the showroom. I honestly felt at ease from the moment I walked in here because the music was not blaring and everybody wore professional attires. The overall ambiance was nice, clean and organized. We met Jamel Hinds (Sales Executive) who helped us find a reasonable lease deal. He was professional, courteous and amazing to work with. No small talk about our personal lives, just down to business which we loved. The finance manager Ali was also friendly and easy to work with. I was relieved that it was as seamless as Jamel said it would be. I highly recommend others to check this car dealership. They have a waiting room with coffee, water, charging station, comfy sofas and a small play section for children. My sales rep Jamel was pleasant to work with and very patient with the entire process. My brother and I visited a few car dealerships and I gotta say this is one of the spots you should visit if you're looking for a Honda car. Once the car was ready and the paperwork finalized, they have you ring a bell and everybody cheers and congratulate you. I mean how cute is that. Thank you Hillside Honda, Jamel and Ali for helping me get my dream car at a reasonable price. I really appreciate it. read more

I had the pleasure of buying a new Honda from Hillside Honda for my grandaughter , The sales rep, ALIEME HUSSAIN was truly amazing ! He was very considerate and knowlegable . I want to thank him on behalf of Adina Leah ! read more

Huge shoutout to my salesperson, Florey Hassan. When I first walked in, I was happily greeted by her as she welcomed me like a member of her family. She listened to my requests and desires, and she tried her best to negotiate a deal. I was indecisive, stuck between two different years and three trims. Florey patiently listened and provided quotes for each vehicle. This is my 3rd vehicle from Hillside Honda and I will return in the future for my Honda needs. Pro tip- Timing and research are key. I went during their end of year holiday special for a 2024 Honda Accord Touring. Complete research regarding competitive prices and current offers/rebates. read more

Bought a used Honda Passport and they had been helpful during the sales process for the most part. But I soon realized after I bought the car that there that I needed to refer to the manual for an issue. I soon found out that they provided no manual which cheap. I asked for one to be send and they said I could print off of the internet. I tried to get in touch with Sales Rep Ken, the Used car Sales Manager Mike Robitaille and the General Manager Petito. Used car voice mail was full and could not leave a message. Sales just stopped responding and never hear from the GM either. SO they clearly dont care about customers after a sale has been made. I would not risk buying a car at Hillside and they just want to make a sale. Quite a slimy experience all in all. read more

Ashley took great care of me. She was smart, knowledgeable, and fair. 10/10. I purchased a 2025 Pilot Elite with quite a few additional requests and accessories. Despite being booked in the service department she expedited the work to get it done before I left town for work. I went to a number of dealerships in the area, and I chose Hillside. ThAshley, love the car. read more

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For the past 10 years I have been leasing cars from Honda, and with the last deal that I made in Jan, 2025, they screwed me out of $1500. When I found out it, I went back to Honda & went through some trouble & headaches with Honda Management, on Hillside Avenue, Queens, NY in order to get back the $1500 that they overcharged me. In the end Honda refunded the $1500 that they tried to screw me out of. I am sure that they are doing this to every customer. Please review all that they are charging you and make sure they don't sell you addition protections that you really don't need. read more

What a great place to shop for a car! Honest professional courteous and the best price I found anywhere. Aaliyah was super helpful and chill. Thank you to Peter and the crew for a great experience. The best! AAA+++++***** read more

As a very excited and anxious teenager ready to buy his first car, I had many questions when coming into Hillside Honda. I found the listing for my desired vehicle on their certified pre-owned website, and came in the same day for a test drive appointment. I was warmly greeted by a young man, Saha, where we immediately began looking at the vehicle. Initially, there were some complications with finding its keys, but Saha allowed me to sit inside this already-unlocked vehicle and look around while he searched for these keys. After this was resolved, I drove the vehicle around some local roads, then Saha and I discussed an approximate price for this vehicle back in the office. He was always considerate and thoughtful in the way he answered my questions, making sure there was no confusion. After this, I returned home with some paperwork stating the estimated cost of the vehicle, to discuss with my family. The next morning, I returned to Hillside Honda with my mother. Despite the test drive feeling seamless and Honda's 112-point inspection being completed, we still wanted to take this car to a local mechanic, to make sure there were no hidden issues. Upon arrival, Saha drove us to the mechanic, who caught two minor issues. After discussion with Saha, we drove back to the dealership. Saha took the vehicle to be serviced for these issues (free of charge), while my mom and I discussed warranty and protection plans for this vehicle with the sales manager, Mike. From the moment he greeted us, Mike was so kind and welcoming. He always made sure all our questions were thoughtfully answered, often explaining them through jokes. He made sure that we felt at peace of mind with our decision. Promptly after discussion with the sales manager, the vehicle was ready and all the issues were resolved. I took one final look-around the vehicle, and knew it was perfect for me. Saha took us back inside, where all the final paperwork was completed, and upon congratulating me, presented me with the owner's keys. I was over-the-moon excited, and still am, a few days later writing this review. A huge thank you goes to all the staff at Hillside Honda, especially Saha and Mike, I couldn't have asked for a more seamless and reassuring first car buying experience. Whether it was the constant reassurance that I would be getting an amazing, well-maintained vehicle from Saha, the thoughtful answers to my mom and I's questions, or the kindness from all the staff, I am so glad that I choose Hillside Honda as the place I made my first-vehicle purchase at. read more

This place is pure garbage there's no professionalism and they kept touching my thigh when they bringing up discounts it made me uncomfortable and they also called my husband chopped read more

Hillside Honda - The main area - Car Dealers Near Me - Jamaica, New York

If I could give this dealership a negative number I would. I have been purchasing automobiles in New York State for over 40 years and this is hands-down, the single, most unpleasant, shady ,suspect transaction I have ever witnessed or been a part of in my entire car buying lifetime.! I purchased or attempted to purchase a vehicle on Honda to go through the companies website for a vehicle that they were offering and are currently still offering for sale only to find out that they had no such vehicle in stock and had no intention of ever honoring the deal in the first place, classic bait, and switch tactic. I was transferred, hung up on disrespected and flat out lied to. I tried to reason with the dealer to no avail. No one in the operation was willing to take ownership of the debacle that this transaction had morphed into.. Carlos the self proclaimed sales manager didn't even know what his inventory is. I've twice called and reached out to the general manager Peter, who obviously has no interest in helping a customer because he has yet to return my phone calls. My best advice is stay as far away from this this place as you possibly can. There is zero customer service and nothing but an apathetic, I could care less attitude from every single person that I spoke to on the phone. Pete, I will be notifying the New York State Attorney General's office and filing a consumer fraud complaint. I will also be notifying the Honda motor corporation and filing a complaint against the dealership.with I contacted Costco as well as it is part of their Costco auto program in short, there is not one single professional person employed in this establishment, and I'm pretty sure I can include the general manager in that statement as well. Very disappointing, but not surprising. Let me close by saying you all SUCK ! read more

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They are suck. My new car just a year Odyssey got problem, the steering wheel was shaking while driving. I went there twice, first time they didn't find the problem, second time they didn't even check. read more

Just purchased car # 5 with hillside Honda As always Fatima and mo provided exceptional service and made us feel very comfortable and the whole experience was smooth Love coming here. My husband is getting his car in a few months and Fatima has already showed discounts on the new car. They go above and beyond I highly recommend Hillside honda Thank you Fatima & mo read more

A bunch of scammers. I have been a loyal customer at Hillside Honda for several years- always lease my cars and always pay on time with no issues. You earn nothing for loyalty here - you are met with scummy salesmen who do absolutely nothing to help you, pretend they are looking out for you when in reality they are money grubbing liars. Everyone who works there is extremely dishonest and unpleasant, the longer you sit with them the more disrespected you feel. I will NEVER do any business with this establishment again. "Family owned business" which does absolutely nothing for other hard working families. Do not recommend and I wish they would go out of business. read more

I am adding my name to the list of reasons not to get a car here. I have a 2014 Honda Odyssey, I have done all my work at Honda Odyssey. They could never fix a brake problem even though I bought the car new there, something is rolled around in my engine since I bought it, they could never discover it, They are never able to really fix a problem. They can replace things at great expense, charge you for every little thing, terrible diagnosing a problem. I'm going back to Toyota, I love their service. I like the Honda Odyssey, but I'm done with them. read more

Would give a 0 if I could...went in to do a lease buyout...Syed the financial manager conducted a thorough rip off without reviewing the extras he was adding on...he promised to refund money and cancel some of the protection plans but never did...I attempted to contact him to discuss refunding the money and then he suddenly decided to take a "2 week vacation" STAY FAR AWAY FOR THIS DEALERSHIP...I WILL BE CONTACTING MY AG OFFICE, DMV and BBB so hopefully others do not make the same mistake I did in visiting these con artists read more

How about paying attention to older women who have gray hair when they walk into the establishment. I walked into the establishment and 2 men were standing around talking at the counter at the rear of the store. I was with a friend of mine, looking to buy a vehicle. The men just looked up, looked at us and looked away and continued their conversation with ABSOLUTELY NO ACKNOWLEDGEMENT WHATSOEVER. I literally stood in the middle of the floor and counted slowly backwards from 10 and they continued their conversation with each other without ever looking up again, so I ultimately turned around and walked out. They were quite rude, and so they never have to worry about me darkening their door again. Just because women are older, are of color and have gray hair does not mean that they don't have money. In fact, I happen to know a lot about cars because I spent quite a bit of my career working in the BDC for Service at a dealership for another auto maker. Someone had suggested that I look at the Honda CRV but if I do look at that Honda CRV will not be at this dealership! I'll stick with Toyota since it's only a block away or Kia which is 2 blocks away!!! read more

Sat with my sister to buy her NEW CAR AND MR Peter Mills Sat Explain the Choices and With his Knowledge and the way he Explained it she Had was Satisfied with his Explanation he was Very Professional hands Down the Best thanks for the Experience Peter... read more

Hillside Honda - CRV TOURING - Car Dealers Near Me - Jamaica, New York

This place is a disorganized zoo. They overbook appointments and at the end of the day there are 5+ people getting told their car is not ready. I took it in for recall work at 8am and it was not ready by 6:30. After calling numerous times during the day, and being told it would be ready. Another lost day of work and $$$ for cab fare to get there. They also clearly and visibly did not do some of the work they said they did. The staff are rude and incompetent . It is impossible to get in touch by phone. 30 mi wait times, you get transferred and dropped. If you reach a voice mail it is not set up or full. Nobody ever gets back to you. The work is sub par and I have to have my own mechanic follow up on some things. Now it won't be ready today either read more

I was initially hesitant to do business with this dealership (from the low ratings) but I'm VERY HAPPY with my recent purchase of a new Honda. I was expertly helped by Mo Chaudry and Emily Nicol. I was given an attractive offer over the phone and visited the dealership the next day. They had the model I wanted in stock and we signed an agreement on the final purchase price. I picked up the vehicle a few days later and there were no surprises. We competed the paperwork (an easy process), my vehicle was prepared and delivered. Emily demonstrated it's many features, thanked me, and I was on my way. I would highly recommend purchasing here. Ask for Mo and/or Emily an you will be well taken care of. Thank you Hillside Honda!!! read more

This is the worse dealership I've ever been too my car is loosing power took it in and they can't find the problem same shit happen again hear this now telling me oh it the taillight that's causing all this problems still waiting for a fucking manager call me fuck this place everyone there is a piece off fucking shit don't know how to deal with people nor how to talk to people I'm waiting for the day I get stuck anywhere far then they will know this is getting out off hand now I've been having this problem for so long now and no one can't fix the fucking problem read more

Hillside Honda - Car Dealers Near Me - Jamaica, New York

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I leased a Honda HRV-LX 2021, within 10 months all the lights on the dash including the red brake sign came on. The car manual showed the signs as dangerous alert, the car shouldn't be driven and immediately took it to the Hillside Service. After one day i was called to pick up the car and told that they couldn't find anything wrong with the car, except that it was a glitch of this model. within a month, those lights came on and on again and the last time the engine even jumped while starting the car. This is really scary and unsafe. I called maintenance and they couldn't provide a reasonable answer ,except they are just mechanics ,not engineers .My next step would be contacting consumer affairs ,I feel paying monthly fee for a USELESS CAR ! THE HONDA COMPANY SHOULD CALL BACK ALL CARS WITH MANUFACTURING DEFECTS !!! read more

The mechanics are purposely holding your car hostage because they get paid hourly!!! Had an appointment at 7:30 am car wasn't even looked at the following day go in person still haven't been looked at but they had just came back from lunch so I guess they had to unwind smh!!! I've read other reviews saying the same thing the absolute worst mistake was purchasing my car from them because I had problems from the very beginning when they lied about when my car would be at the dealership! They take your money with no problems and they don't care how long you have to get a rental and make other arrangements!! Im most definitely not staying with Honda once my lease is up!!! I can't wait I hate them so much read more

They need professional people to do the repairs. The first time, I couldn't leave too far of my car because all the windows were automatically opened even top windows.and the day before I took it to repair, it rained heavily and the car got water. I didn't listen to my friend, and I went to fix it when it dried. He was afraid that Honda would blame the car for this. So in the end, he was right, and Honda kept blaming me and saying that my car was soaked in water and didn't give a warranty. I need to pay more than 3,000. After dragging me for a week, we decided not to repair it in it, we stopped repairing, and they still took me $375.Aall right. I suffered a dumb loss. Even if I have videos and so on as credentials. But they're really shameless. Connected to pit us. Maybe it was because they know they couldn't fried any oil from us ,so we finally drove home and the car was fine. It's a really bad honda service .Not to mention that the person is ugly, he has a black face all the time. Never smile .The manager was laughing. But it's a smiling tiger. I won't go here again to buy or repair a car. It's really rubbish read more

Hillside honda was great returning the old lease and getting a new one. Very helpful thanks to Florey who is kind patient and helping us get the car and service we wanted. Ask for florey if you need a great car and good help. That place I rate more then five starts Thank you read more

I purchased the Honda Prologue from another dealer I was running low on my battery I requested to charge my car there and pay for it they refused even out of courtesy they should have offered to charge it at least enough to get Tia charging station This is a brand new product for Honda until they have more convenient charging stations they need to accommodate their customers. I'm very disappointed read more

What a HORRIBLE experience!! These guys charge you WAY over the cost of normal fees, then LIE to you and don't have your car ready as promised !! This place is a RIP OFF and should be SHUT DOWN IMMEDIATELY!!! terrible management, wretched leadership , this place personifies BAD BUSINESS and you should avoid it at all costs!!! read more

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Excellent car buying service. I've bought my first car from there. My salesperson Kazi is awesome, ask for him , Highly recommended . read more

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Buying a car at Hillside Honda may be easy but coming in for maintenance or upkeep of your car here is a waste of time. If I could give no stars, I would. To begin, you can not even call the service department with out being placed on hold for 20 minutes or more. As soon as you answer the phone, the receptionist does not even have the coretesey to say hello, just "hold please" and you will be placed on the longest wait of your life. This creates a serious issue when trying to begin service because of this hassle. The only effective way to speak with someone is literally having to come into the service department and insisting on speaking directly with one of the reps there, so much for quarantining huh. When having a service done....... though buying my car here came with tire warranty, boy does Hillside Honda send you through the hoops to fix one. My car has been WAITING FOR 2 WEEKS for them to fix a tire. When I finally took the car in, I was told I could only pay cash for whatever reason. Come to find out, by the time I left the service department and and got on the road, the tire was not truly fixed and became a flat again. If this was not frustrating enough, when I attempted to put on my spare tire once again, I was not able to take the bad tire off because HILLSIDE HONDA STOLE ONE OF MY WHEEL LOCKS. I was stranded!! I really loved my car buying experience with Hillside Honda but after my dealings with the service department, I literally hate my Accord now and am looking to just sell it at this point to avoid future hassles with this place. Very disappointing. read more

I am reading the 1-star reviews and am amazed that they ring true now. I had the worst experience buying a car at Hillside Honda in 2012 and the dishonesty still seems to exist! Peter Petitio was the manager then and he is still the manager and seems to continue to encourage his salespeople to price gauge customers. Do not believe any of the Petet P. posts that you see here. He couldn't care less about customer satisfaction. read more

Do not buy any warranties from them while purchasing your vehicle. I finished paying off my car in two years and within a week I had my first nail in a tire. Thinking they would cover me, they had altogether refused to give me the warranty information paperwork itself, let alone honor it. I paid so much extra money for a warranty that would never be honored. I even just asked for it to be emailed to me several times to read it over myself (still have the receipts) to no response from them. Definitely would not do business with them again, even get serviced. read more

Don't ever take you car here the worst dealership in NYC they're holding my car for a whole weekend because they were too lazy to charge a flat tire and they didn't want to honor my tire warranty because it was from a different Honda dealer.. they store your car however then want making it more likely for scratches and damages read more

There is no air conditioning I felt like I was dying. And my dealer was guiding someone else when he told me he was going to get my papers