I came here last November to complete my New York State car inspection. The staff was friendly and…read moreservice was great. I plan to start coming here going forward for my car inspections.

Worst dealership ever. Crooks to the fullest. Bait & switch crap too. Also there cars are rebuilds…read more& the title states it clean. Beware of this dealership.

scam artists...they put up cars just to lure you in.then try to sell you some JUNK at a higher…read moreprice,.................waste of time

MARIAN is awesome! She was extremely easy to work with. She helped me get exactly what I was…read morelooking for in a 'new' used automobile. Very friendly dealership I would definitely recommend. I loved being able to go online, choose the vehicle I was interested in, fill out the credit app and received a call from. Marian , Within 10 minutes of filling out the app to schedule a showing. The online app saves the pressure of going directly to the dealer and being pressured into something that I didn't want! This process was wonderful and we spent a total of about 1 hour at the dealership! I would recommend online shopping for anyone and Marian was extremely helpful and Knowledgeable!! (Its Also a Really Sweet Office Lady Not Sure Of Her Name But She Had a Very Friendly and Warm Vibe we Shared a Few Laughs) #CrossBayBlvd #FiveStarAutoGroup

My experience was awful. My appointment was for 7:pm. I traveled 3 hours from upstate and arrived…read moreon time only to be told that I could not test drive the car. I was told that they never do test drives that late. I was also told that the people answering the calls and arranging the appointments are not directly affiliated with the company and don't know what they're talking about. There was also a $6K increase between what was advertised on CARFAX and the actual price. Someone over the phone also tried to pressure me to begin the finance process before I even saw the car. I called the next day to file a complaint, but I'm sure if the person I spoke with was actually a manager based on what I was told about who is answering the phone.

Brought an 2016 Audi Q5 in June 2025 . Before the 30 day warranty from the dealership was up, I had…read moreto bring the car back to get the rotors and brakes changed as well as an oil change. Had the car from one day and they claimed they changed rotors and brakes. They also claimed the oil change had been done. Fast forward to today 8/8/25 my oil came on and brakes already need replacing. Don't trust anything they say. I definitely don't recommend this place.

These people have the nerve to leave reviews of their own business--this is like a dog licking its…read moreown ass. It is as despicable and dishonest as the interactions I had with them and the service they provided. AVOID THIS PLACE!!! Rajni is an emotional, blithering cerebral insufficient, void of any logic and reasoning capacities. I took my car in for a specific repair to which I was quoted for and told that the issues were this this and this. Two hours, later, I received a call from Rajni, informing me that her mechanic found an additional problem which would cost more. Her mechanic told me that he would be finished with job at 5:30pm, and 5:30pm turned into 10:30am the following morning. I showed up the next morning to pick up my car, lo and behold, the mechanic was absent! Fiddling around beneath my car was another man who was not a mechanic, attempting to repair the car like putting pieces of a puzzle together--he looked like he had no clue as to what he was doing. I was told by a dismissive Rajni to come back in 2 hours. When I returned, the puzzled man was sitting, and NOTHING had been done to the car. Me being puzzled myself, inquired as to who he was and why the car wasn't done. She explained, "He's just trying to fix it. Come back on MONDAY (3 days later) and it will be finished." I let her know that I couldn't' do that because I need the use of my car the next day for commitments I made prior to coming to the shop. She then says that she'll get someone to do it (ANOTHER MECHANIC). Come back in a 2 more hours. Being a bit perturbed and feeling like I was being given the run around. After an hour had been spent, I passed by the shop, to see if any work had begun on the car. It did! So I gave it another 2 hours then returned to be told (a shake down) by the new mechanic working on the car, that he would get it done in a half hour and all I had to do was "take care of him." I said "okay no problem," and proceeded to ask Rajni to call me when the car is finished. She agreed, and said it would be done around 5:30pm. 5:45pm NO CALL FROM RAJNI! So, in natural fashion, I called her up and she said the car was finished. I took 10 minutes to get over there. When I did, I was so relieved to see the car was not up on the lift anymore and Rajni suggested a test drive. We both went to test it out, to which I regrettably found that the the initial problem was not fixed. We drove around for a bit, enough for her to agree that the issue was not repaired then returned to the shop and she had the nerve to suggest that the reason the issue is still there is because I was doing something I shouldn't be doing. I ignored her, and told her that I cannot pay her the full price for a repair because the issue was not repaired to which she started yelling and becoming hostile and belligerent. I proceeded to tell her that I will pay her half, and I will come back on Monday and get the repairs done provided that she can write it on a receipt. She refused and insisted that I pay her in full and refused my lessened offer. I told her she basically hijacked the use of my car for an entire day and on top of that didn't repair the problem. She proceeds to say that I am calling her a TERRORIST! (I AM SO NOT KIDDING! I HAVE IT ALL RECORDED UNBEKNOWNST TO HER). After having enough of Rajni's shenanigans, I decided to leave, to which she then got some of the other automatons that lurk and hang around the shop to get involved to which one of them threatened to find where I lived and come kill me! (I am not making this up!!!!) I later learned that that wheelchair bounded individual who made that remark was Raju ("the owner of the shop" and reviewer on here as Roger). She then decides to call the cops. I then thought to myself, "okay. I'm not going to leave because I don't want it to appear as theft." The Cops showed up, they heard both sides, and agreed that I was right, but it is a civil matter than needs to come to an agreement. I stuck to my lessened offer provided that Rajni writes up an honest receipt. She DID NOT OBLIGE and wrote a receipt that was obscure and dishonest and asked me to sign. I refused and proceed to edit. She vehemently grabbed the receipt book from my hands and set it back down. I reached over took the booklet back up and walked out to the police to which she followed me yelling behind me. I then, in front of the police, edited the receipt and left. There is much more to this but the gist I want every would be victim of this shop to get is STAY AWAY! I PAID $300 FOR A CAR THAT WASN'T REPAIRED and as I write this, I am afraid to go back on Monday to have start what they didn't finish. I am afraid they will sabotage the car by taking out the parts they put in etc. STAY AWAY!

This guy at 101 Auto Mall the guy he's on wheelchair and most of the times his sis is there…read moretoo.they do all the fishy things show you one car with the wrong details and than they are linked with chase bank their is one girl who is part of their work she apply loan for you with heavy interest even you have 800 credit score.they make things so tricky you don't even understand what's going on.once you sign some papers right away the dealer is going to change his attitude and language with you. Please guys don't waste your time and money with this dealer.he is fraud a big scammer.

They are in the business of dealing cars but they don't know how to actually deal cars. Beware. I…read morecame in to buy a car with cash, brought in all the required paperwork and even provided them with additional changes to the insurance to satisfy their request. After an hour of back and forth they still couldn't figure out how to process the sale. I am walking out frustrated and with no car just out of principle. They didn't even know what a smog check is!!! What was supposed to be simple was a pathetic effort on their end. I walked down the street and purchased a vehicle with no hassle within 45 minutes! Stay away from them!

It's a hole in the wall. Do not bother trying to sell your…read morecar to them. The salesman I worked with claimed he had experience selling tons of Honda Accords yet when questioned about the model I was considering, there were so many things he wasn't sure about with the car. Also, the online prices are tricks because they claim it doesn't include the cash down prices. So the car I viewed online went up price wise about 3K when I went to view it in person. Before looking at my car he tried talking me out of buying the Honda I was looking at. Viewing my car across the street he said it might go for one price however he'd have to have an appraiser look at it closer yet he didn't think there was one on-site that day but he could try to find a manager. Giving the keys to my car for a closer inspection, the value of my perfectly conditioned vehicle went down by 1-2K for bullshit reasons that were completely unfounded. Ultimately, he tried to tell me that my 2019 Lexus F Sport with less miles than the 2019 Honda Accord Touring was worth less trade in wise and I would owe money towards getting the Honda. Insurance would argue otherwise; a Lexus is a luxury vehicle. Not a Honda. The value of my car is not worth less than a Honda, especially not the same year and less mileage. save your time and gas. dont go here.

listen i dont do reviews often but six stars deserves this one ! they were amazing throughout the…read morewhole process! shout out to greg and ryan ! they made everything so stress free ! told them what i wanted and they made it happen! definitely will be getting my next car from them after i enjoy this one !

i buy a bmw 330! The service that six stars give me was the best they treats like your family (Lisa…read moreand Lia and Ryan) and everyone help me so much I'm so happy purchasing my car in the six stars I give you millions stars they are the best alerteveryone go to the six stars to purchasing your car they they are the best the best

After much debate, we realized it was time to suck it up and just get a car. Knowing we didn't want…read moreto commit to owning one, we decided to lease. I haven't had a car though since 2005.. so I didn't even know where to start. A quick online and Yelp search and I found this place.... and seriously, EASIEST experience ever! True story - I spoke to Mike on a Monday morning. Told him what we were looking for, he made some recommendations, we did some research and emailed him what car we decided on Tues morning. We called some car insurance companies for quotes, and Mike got us the paperwork for that car on the same day. A little back and forth with the paperwork, and our car was delivered to our door Wed afternoon. Like that was it - spoke to Mike on Monday morning, sent him a thank you email by Wed afternoon. He was professional, helpful, responsive, and just made the whole thing a breeze! It really was unbelievable. Everyone should do their job like this!

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

Came for the first time to see the open mic and the staff was super friendly and welcoming!!read more

I asked for a quote, they wanted me to come in. I said I'm shopping around looking for rough…read morestarting estimates. They said they'll call tomorrow. Four days laters, never called me. I called them, the lady says they closed the day. I told her I've been waiting for 4 days. I told her forget it, she said rudely fine and hangs up on me. If this is the service I get before I bring in my car, I can't imagine the overall experience will get better. I don't trust them.

This family owned dealer is great, professional honest and courteous! They really engage with…read morecustomers even after the sale! Cesar and Senior were great to deal with. Good attention to detail. Nice cars! I will strongly recommend them to anyone looking for a muscle or classic. I witness their interaction with previous customers A+ ! I strongly recommend them. I wish them the best and thank you for helping me make my dream come to life.

Great people. They are polite, professional, knowledgeable and honest. Very easy to work with and…read morealways ready to help and accommodate your needs. Recommended!