Very unhappy with the service here. I was sleeping at 12:30 at night they came knocking on my door talking about a smoke alarm which made no sense. Not only did i have to call them several times for them to answer, when someone finally answered the phone, they were very rude. Instead of apologizing for disturbing me the receptionist was very rude and disregarding. Will Never stay here again. read more

Everything was perfect except the front desk lady Norma...she was being really unprofessional and rude when trying to ask a simple question. She kept hanging up my calls and putting me on hold for a long time. I had to call through a different phone number to get a hold of her. If it wasn't for the other staff I would have canceled my reservation and gone somewhere else. When I got there luckily the rude lady didn't help and the other staff made my experience a lot better. read more

I came here to have a medical treatment done when I showed up at the desk to get a room with an ice pack on my face. They made me show all this type of paperwork and I just asked if they could call the doctors office to prove that I went to the doctor to get the medical discount of 140. Then the TV pretty much was only in Spanish so they sent somebody up that changed it to English and when the person left, it was still pretty much in Spanish. They don't tell you what floor the pools on you don't know how to reach the front desk. I was told to dial pound and one to reach the front desk and that was not correct. So I called the spa because it's the only number you could press and they couldn't transfer me to the front desk. The room is nice but the employees for the most part don't know what they're doing. read more

This hotel is top of the line !! I was surprise to see how busy they were with tourism from alll over the world. Special people going's for survey. Super convenient if your are having surgery at the medical plaza next door. Everyone in the hotel is super helpful and friendly. Concierge was great help. They have a chofer in the property. Room service was fast and chicken soup was like homemade. Even the door man was very helpful, I was going to pay my parking ticket outside in the machine when he mention paying a the front desk was a better deal !! Like I said staff is very friendly and helpful. I felt safe since people need a card to get on the elevators. read more

Nice hotel.. too pricey for TJ .. when we were there the hot tub didn't work. Breakfast is just OK. They nickle and dime you on everything. Great location close to border. Rooms are small but nice. read more

Me and my husband stayed here for a surgery for one day I left my Yezzy sandals here & called the hotel the same day an hour later to let them know I left them there to hold on to them for me till Thursday when I come back they said no one had gone in yet and they will check the room never heard back from them after a day I decided to call the next day since no one called me to give me an update & no one knew where my sandals went they magically disappeared crazy !!! Because they were next to the bed mind you we stayed only one night ! The lady on the phone was extremely rude she was yelling and said to check all my luggage when I explained to her multiple times that I only brought one bag and the sandals weren't there she hung up on me and I called back she would pick up the line and hang up again at the end of the day know one knew where my sandals went and it was a fucking nightmare they didn't want to give me any info on who went inside the room to check for the sandals so I came to the conclusion obviously someone fucking kept them ! So be careful with any valuables and make sure to triple quadruple check your room because they will not give your things back also they don't listen to your concerns as if they gave two shits about the issue ! I selected a star because I have to in order to post the review but honestly it was a nightmare my husband under going surgery and I'm dealing with sandal thieves. Update : we checked back in Thursday spoke to the front desk told them what was going on and that I wanted to speak to the supervisor named Isela or the one higher to her which is Antonio Rico they said Isela wasn't in but they will send the assistant supervisor or Antonio they would come up to my room well we checked out this morning no one came to our room ! Never got my sandals back or an explanation or apology definitely never coming back here ! read more

Great hospitality. LUZ at the Quartz restaurant was an excellent server. She was very attentive and kind. Will be happy to return

Started out ok at checkin. But went down hill when we got to the room. There was a wrapper with soap and hair in the shower. The bed pillow had umm something dried on it in 3 places. The sheets had 2 stains and were wrinkled where a body lays. The sheets were not cleaned. In the current environment with Covid and Monkey pox this is not acceptable. We all make mistakes. So I am patient. I called a little after noon to the front desk. Was very nice and even asked for a new sheet set to be delivered to the room and we would change the sheets. 30 mi. Later we decided to leave and get lunch. Give them time to fix. As leaving 2 house keeping staff were in the hallway. We brought it to there attention and asked them to change the bed. We left had lunch returned back at 3:00pm Nothing Has Been Done! I took the pillow down to the lobby showed the manager on duty. Gave him our room number. Now it's 30 min later. Dirty sheets upon arrival can't lay in our bed and now missing a pillow! So scary with monkey pox going around. read more

Please don't waste your money on this hotel. It's right next to a restaurant that plays music all night. If you want to have a good night's sleep go somewhere else. The maintenance people cleaning by the pool area are rude, they have no class. read more

Tijuana is a unique travel destination for many reasons I won't elaborate on here. The Tijuana Hotels primary market targets the budget conscious American leisure traveler, usually in TJ on a 2-3 day fun excursion so given the limited market here for the business traveler, the offerings are minimal. That's why I was so pleasantly surprised when I inadvertently booked a night at the new Quartz Hotel, located within a mile of the San Ysidro Border Crossing, across the street from a large casino and only a short, 1 mile cab ride to the main city centre where all the shopping and activities are. I've stayed at every nice Hotel Property in Tijuana and frankly, I thought the Quartz Hotel was a cut above the other Hotels and they'll be getting all of my business in the future. It's hard to believe that I got so much value and hotel for $120. It's a $320 hotel in San Diego, easy. There are a number of highlights that I'd like to point out.... For starters, the physical property is the nicest of all of the Tijuana hotels I've visited, including the Marriott. The position of a Hotel's Bar plays a critical part in determining the feel and energy of a hotel. Walk into many of the great hotels in New York City, Chicago or Los Angeles and you'll find that the energy, activity and personality of the hotel emanates from this very spot. The Quartz Architect and the Interior Designer were very aware of this fact and you could argue, began their months of preparation and planning by designing the Bar.... and then building the hotel around it. It's a great way to ensure that your Guests are 'Staying" at your Hotel and not just sleeping there and that they feel like the Hotel is their "home away from home." The room was very comfortable and exceptional In providing the subtle comforts that may mean little to the occasional traveler or even a leisure traveler but to a Businessman who spends a lot of time in hotels, can make all the difference in the world. A very comfortable bed with excellent pillows and linens, many large, thick bath towels and plenty of smaller hand towels and washcloths. 2 large, thick bathrobes with slippers that actually fit a size 12, excellent toiletries, a small fridge and an excellent coffee maker and coffee products. Outstanding Internet bandwidth so the wireless connection was good, and enough electrical outlets as well as USB charging ports to make sure you could stay plugged in. A state of the art digital phone, room lighting system and remote controlled curtain/drapes completely darken the room in the middle of the day and all of this can be controlled by the panel, which is located bedside. A large, outstanding HD TV completed the room amenities. They also have excellent doors, which shut gently. Everyone's had a hotel experience where the people on both sides of you walk out of the room and JOLT you out of your senses when the doors slam shut repeatedly, especially while you're trying to sleep. So annoying. I only had two small meals there, one in the dining room and one through room service and both were outstanding. They have an excellent menu with a wide variety of items in all price ranges and they don't gouge. There were a couple of areas I thought could be improved and point out the subtle differences between a good, 4-star hotel and a renown 5-star property. I am not bilingual and do not speak Spanish. Checking in was no problem at all but when I returned to the hotel after midnight, there were 3 people that were working, 2 at the front desk and the bell captain, and none of the 3 spoke English, a real problem when you're 1 mile from the US border and frankly, surprising given how many Americans I saw the hotel. If you forget toiletries, front desks worldwide, ranging from the Marriott to the Motel 6 will have emergency items they'll generally provide, free of charge, to tide the traveler over until the next day. When I came in at 1 AM and asked if they had any Saline solution for my contact lens, there was nothing available, even for purchase and since no one spoke English, it took me a good 10 minutes to explain what I was after. For a contact lens wearer, Saline is more important than toothpaste. There was also no iron or ironing board in the room. I Love the 4:00 P.M. checkout option ($30) Every business traveler knows what it's like when you have an 8 PM flight and nothing to do until then. That option allows you to wait in comfort at your hotel rather than sitting in an airport or an airport lounge. Fixing those few minor details I pointed out, really would move this hotel and place it on par with some of the best hotels I've stayed at anywhere in the world. There may not be a gigantic market for upscale hotels in Tijuana, but they've already set themselves apart in Tijuana. Book a stay at the Quartz. You'll thank me. read more

Clearly a class A hotel. Vincent at the front reception area is friendly, and helpful with all my requests. Thanks Vincent!

Pretty, modern, well appointed. Beautiful garden and pool/hot tub area! Great surroundings. Lovely staff! Recommend!! read more

Quartz - Lobby - Hotels Near Me - Tijuana, BCN

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The amenities around the hotel are nice. The giant issue is the overall service. They don't have the capability of allowing reservations online. To make matters worse the people in charge of making the reservations are extremely scatter brained. They don't pay attention and get your bookings wrong. I was supposed to have 4 double queen rooms and the idiot receptionist booked me for one double queen. A single king bed. And 2 single queen rooms. This would not have happened had they allowed online bookings. read more

Never gave me back my $300 initial deposit i was suppose to get back Dont stay here Stay at Real Inn I always stay at real in and never had a problem with them Decided to give Quartz a chance...What a mistake!DO NOT STAY HERE So inconvenient Had to call 3 times and no one could resolve anything regarding my $300 Called my bank instead Gonna go back to my usual hotel Real inn. read more

Place is nice and clean but there attention on customer service is poor. This are few of the problems that I came across on my first stay Made the reservation for a room on the highest floor possible with view to the city When we got to the hotel the room was not ready & it did not have the view that I ask for so they gave me a room on a low floor and a crappy view. We ask for some bathrobes never got them. I ask my room to have it set with a wine bottle go to the room it was hot they didn't turn on the AC And the worst part you have to pay additional for parking. read more

This place is a scam. They're a construction project taking reservations. If you want to come to a hotel and be immediately distracted buy a front desk clerk who doesn't know the difference between a debit, credit card or cash this place is for you. All their spa amenities are closed and then if you Check and go and check their rates they'll ignore until they close and act like you cancelled on them. Then with their WiFi and technology they'll send anyone they can up to your room. Just to tell you that it's your fault for having an iPhone and that's why you're not entitled to their services. I'm not writing this to complain just to make travelers and the business owners know that they have invested into a place where the employees are working against them. Don't go Here. And tell your friends no to go here. It's not safe or fun. read more

Nice hotel. We've stayed here twice and had few complaints. It's modern and feels very safe. The food was just ok. But there is a great restaurant right next door. Both times we reserved a king bed in advance but didn't get one. Make sure you give them your complimentary breakfast coupons in advance. It's odd they don't ask for them and will charge you even when breakfast is included. read more

The hotel is kinda pretty but I been trying to get in contact with someone about a hold on my card that was suppose to get refunded to me and let me tell you no one is willing to help . Kinda feel scammed! read more

One of the best hotels I've stayed in. Clean, modern, with a great window view. They also have a garden on the rooftop with jacuzzi and pool area. My first choice when I go to TJ. read more

Really nice hotel close to plaza Rio. Vey safe place to stay while visiting TJ. Super clean and staff is very attentive.

I love this hotel! Everyone is so friendly and welcoming. The food is great! It's a great hotel! The service is great. The spa is amazing! The best way to get around in Tj is by using Waze. read more

Lovely Hotel, safe location. We were pleasantly surprised by the great accommodations. I would recommend this place to anyone staying in TJ

By far the nicest hotel in Tijuana! It's nicer then most hotels in the states. It's about 1 year old and the staff were exceptional. The only staff that was not so inviting were the girls at the front desk. But all of the waitresses, bellboys, doorman's were amazing. I will be staying at this property every time I'm in TJ. The only thing is if you have allergies you may want to take a Claritin. They have a mist that they blow out the vents all throughout the hotel that smells amazing but triggered my allergies pretty bad read more

Let me start with the positives. This hotel is beautiful. The rooms are modern and elegant. The view from our room overlooked the pool and garden which is gorgeous. Richard is one of the bellman and he is so sweet and helpful and such a hard worker. The rest of the staff are nice enough but no one is overly helpful or friendly. The hotel is in a convenient location with about 16 restaurants right outside the lobby. Farmhouse table is phenomenal and the other 15 are some sort of cute food court. But I'm writing this review at 1am in the middle of the night.The soundproofing in this hotel is abysmal. At any given time you can hear anyone walking around in the hallways. Every sneeze, every conversation. Furthermore the restaurants I mentioned are apparently open until midnight yet there has been loud music playing nonstop like a dance club and even fireworks going off: it's near impossible to sleep. I came to this hotel to have my plastic surgery after weight loss. I stayed in the fantastic, though paper thin door, regular room the first night. Then at my clinic the second night and back at quartz from night 3 through the 18 in a medical room. The medical rooms cost about $7 more per night but the only difference is the bed is a lifting bed. This is to help me get out of bed post op, as well as, to support me as I can't lay flat. However this bed isn't on a two part mattress it's on a real mattress that doesn't fold at an angle but bends as a curve. This results in consistently sliding down the mattress to the point your feet are hanging off the edge and is relatively pointless. The shower is walk in with a chair which is nice but the other room I was in was a handicap room and also had this feature. The medical floor is also the 3rd floor which places you ridiculously close to the very very loud music and drinking people and extreme noise which is not helpful for someone fresh out or surgery to rest or recover in that environment. I loved this hotel but this is just unacceptable to now have some sort of sound proofing or locate the medical rooms much further from the excessive noise. I unfortunately could never recommend this place to anyone coming here expecting a good, peaceful nights sleep and especially not if you've just had surgery. read more

Lovely lovely hotel ....... I was told there will soon be a mall attached which is going to make it even better

This hotel is awesome! Great vibes and the staff is absolutely wonderful. The restaurant downstairs is especially great and the chilaquiles are incredible. Norma was our server and she was fantastic, so warm and lovely and knowledgeable. We will be back! read more

So the day started off to a great adventure in route to Ensenada for my friends birthday however as we get to Tijuana we get a call from the beach house rental owner stating the PGE & water have been shut off due to the fires ... frantically we are in search of a hotel to save the day ...Quartz Hotel did not disappoint!! The customer service has been awesome thus far , the property is beautiful, clean , safe & top notch staff who went over & beyond to make us feel so welcomed ! Pool & Jacuzzi area has a great ambiance too!!! Definitely recommend if you are in the area!! read more

This is by far the best hotel I have stayed, the rooms are way cleaner than most in the states. We had an amazing time there, the entire staff here is very friendly and accommodating. The best thing about staying here was the security, they made sure you weren't getting ripped off by the taxis and made sure you got picked up in front where all the cameras are to get all the details of the taxi/uber. Also, across the street you have an amazing taco stand and a casino (beware of this casino, they definitely tried to scam us out of money, but still a great time) I definitely recommend this place. read more

Quartz - My friends loving their bar. - Hotels Near Me - Tijuana, BCN

Hotel was nice.. but beware of hidden costs.. parking is $5.00 A DAY. There is a $100. Deposit fee and I was charged more for my room.. about $30.00 more per night.. I really loved the hotel but all those hidden cost..I am not ok with.. I think if I would have known ahead of time I would have been ok with the cost.. I will think about it next time if I stay here.. read more

Quartz - Real nice but hidden fees.. - Hotels Near Me - Tijuana, BCN

Don't know how this hotel gets so many stars. First of all no valet parking . The place has a parking structure that is absolutely impossible to exit . No exit signs anywhere . There's no night life . Everything is closed at 10 even on a Friday night. The restaurants outside have some rude lady telling you they are closed when it's still 9:30. The check in staff is not too friendly just cold . The room was nice and very modern but the towels and sheets were not white they looked dingy . The shower water didn't go down either did the sink water . They leave you a coffee maker with no water . Even least expensive hotels leave you a couple bottles of water . The mattress on the bed was hard . The bell boy told us it was memory foam . It's not ! My back hurt so bad when I woke up I couldn't keep sleeping . Not to mention all the honking in the street that you could hear even if your on the 8th floor . Do yourself a favor save some money and stay somewhere else . For $140.00 a night you can stay somewhere way better ! Even in Vegas ! lol another thing is the spa is ridiculously expensive. They want to charge Vegas prices it TJ! Really? I'm sure they pay the masseuse 10 bucks while they charge 90 dlls for a 45 min massage . read more

I have tried calling on three different days during regular business hours to inquire about booking a second adjoining room for my party. I have tried the English and Spanish lines. Nobody answers the phone on either extension, there is no operator available, and nobody returns calls from the voice mail. What kind of establishment is this??? read more

Worst CUSTOMER SERVICE ever! Starting with the manager behind the counter. She could not give me a clear answer on all the questions I would ask. This is pathetic that I have to be waiting until they want to! This is by far the worst customer service with hotels in Tijuana! If you like to be treated like trash do not stay here! I travel to Tijuana often and this hotels customer service is miserable. Please invest in a customer service course for the front manager. If this is the example a manager presents that's an issue for the organization as a whole because that sets the tone for the staff she oversees. I hope something gets done about this because it is lamentable for the organization as a whole. read more

Had such a beautiful experience staying at this hotel very clean very friendly love the Vive will definitely be coming back and staying here

Nice room but Awful food. Very limited menu and bland food. Stayed here to recover from major dental surgery and they had nothing for patients to eat after surgery. No soup, no salad, nasty tasteless food. Even when I asked for salsa for my quesadilla they forgot. Who serves quesadillas and Mexican burritos without salsa. The staff told me the hotel is maybe trying to save money. You could not even go outside to sit on terrace because they closed it off too. That is where you are most unlikely to catch covid19. Nice room and staff. read more

OMG! We stayed there and although the place is clean, they nickel and dime you for silly things! Maybe they should visit Vegas to learn how to keep repeat business! They wanted to charge us $20 bucks for the Sauna for 30 min. rlmfa! They DO NOT disclose this on their website which makes them look petty and cunning! Also their is no valet parking and parking is horrible! You have to pay $6 per day for parking, again they don't disclose or validate! Food downstairs in the hotel is below standard! Again they nickel and dime you! Rooms are tiny, towels are scarce and washcloths are non-existent! Security walks around in cheesy suits pretending t be secret service and unfriendly! Finally the outdoor pool is comical! Tiny tiny tiny! They really need to get their money back from the architect who designed this place! This place is all smoking mirrors and your better off staying at the Marriot! An american hotel with better everything! read more

Quartz - Hotels Near Me - Tijuana, BCN

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The best customer service I've gotten here in Mexico. Everyone's so helpful and informative. Super clean. Don't waste your time anywhere else read more

The hotel was really nice and clean. We had easy access to the pool. When we went it was still undergoing some renovations, and I'm looking forward to going back when everything has been finished. read more

I had a beautiful experience here! Luna gave me and my boyfriend the most amazing massage I have ever experienced. I cant say enough! Coming back soon! read more

Excellent experience, staff was extremely accommodating and, pleasant. The location was modern, over the top clean, and beautiful. Highly recommend this hotel we will be back a soon as we have an opportunity to try out the spa. read more

I had a dental procedure at the dental district at the new city medical plaza and needed to stay ove night so they arranged my accommodations at the quart hotel and spa wow wow read more