From the start Marcie Loftis at Quantum Mortgage Group is just a kind, authentic and thoughtful person. And then there is the level of skill that she brings to the mortgage financing process. Her inherent wisdom paired with her thorough and intentional approach is truly remarkable. For example, she's a pro at active listening and you will be able to tell because she remembers your previous questions and concerns and takes it into consideration during the process. As a home owner going through my first refinance and my first venture at building an additional dwelling unit, I felt completely comfortable talking to Marcie about my goals, objectives and concerns.
Marcie was more than willing to take the time and walk me through every question I had...and I had a lot of questions including ones that I should have known already for instance, the difference between a home equity loan and a home equity line of credit or how mortgage points work. Marcie and her team worked with me to come up with the best home loan and were by my side through the whole endeavor, ensuring that the process was moving along in a timely manner.
The entire refinancing journey was not stressful at all, actually it was exciting going through each step, learning how things worked and accomplishing each milestone. Marcie even offered advice on next steps for the income property after the loan was approved. I have no hesitation in saying that if I called her today with a question, she would give me the same stellar service I received several months ago.
When all is said and done, Marcie is a true mortgage loan whisperer. She will be with you for every step, you will not feel like you are alone but instead you will feel heard, understood and supported. Marcie did not make me feel bad about asking questions or discussing possible scenarios in fact she was fully present and engaged. As a woman of color, I did not have to brace myself for any implicit bias or assumptions about my financial situation, it was such a relief and so refreshing.
I whole heartedly recommend Marcie and her team. Thanks so much Marcie and the Quantum team for your excellent service!
Much appreciated,
Jenn P read more