I love this place every time I go! Peaceful ambiance, quality of services and true relaxation.read more

The men's area showers need a full... fix -- the tiles are exposed to the point of CUTTING you, and…read morethat is absolutely not safe. Outside of that... they had the steam room and sauna temps up ENTIRELY too high; like beyond the threshold of human comfort... also, the floor in the salt room or whatever, was SO HOT I swear it almost melted skin off! Temperature control checks need to be done here more often! I will just go to Lake Steam next time... at least they regulate the temperature appropriately. You aren't suffocating yourself within 2 seconds. I had to cool pool plunge a COUPLE of times, just to be able to keep... myself from overheating. Literally, I think the temps were approaching 130-135F -- it was almost too hot to sit on the wood in the sauna, and the steam room was so bad... it wasn't even 1 minute and I was out of there. Stayed maybe 1 hour total. I felt... for the money paid, that isn't worth it.

I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

After a less-than-stellar experience during our first fireplace conversion with another large…read morefireplace warehouse, we decided to give IHT a try for our second fireplace. (FYI - We have a 1926 bungalow with 2 old coal burning fireplaces, which we're converting to functional gas fireplaces.) We just ordered our fireplace and, so far, the experience with IHT has been very positive. Both Traci and Johnny are super friendly and know their stuff. Johnny, in particular, has been very patient as we decided between two fireplaces, each with their own pros and cons. Prices are competitive and we've already been treated far better at IHT and wish we'd chosen them for our first insert! I'll be sure to update my review as we move through the process over the next month or so. B O T T O M L I N E : So far, so good!

We've purchased two hot tubs from this business - one used and one new. The service and support…read morewe've received have been outstanding. They stand by their products and have gone over and above to fix any problems. I highly recommend them!

Great place for hot tubs. It is very hard to find somebody…read morenowadays that knows everything about what they are selling. They can answer all your hot tub questions. It's a shame somebody would give this business 2 stars because they found filters cheaper on Amazon. Of course everything is cheaper on Amazon they have no overhead to pay for. Unfortunately there's just no remedy for stupidity.

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

Love the hot tub, but we've had it for one year and it already sprung a leak. Ok, no problem,…read morewe'll call because it is under warranty. Are you ready for this.... $130 service fee. For a service call. The warranty costs $130 dollars when you use it! Again.... I thought the point of a warranty is not to have a service fee. Extremely deceptive practice.

We went to 4 different spa stores looking to replace out older Wind River…read more By far the service level at spa brokers surpassed every other by far. Steve was fantastic and worked with us to make sure we get a spa that completely fit our needs. The installers were fantastic to say the least, Tim and his crew rock. If you looking for a business that puts you first this is place you need to check out. We will forever purchase our spa needs with spa brokers.

Wind River Spas recommended them, and for good reason. They moved a 94" 6-seater from a metro home…read moreup to 8500 ft. They took on a tough incline, and moved it with skill and muscle! They were kind, courteous, and hard-working. Highest recommendation.

I had a really wonderful experience with Alpine Hot Tub Moving! I have a larger than average hot…read moretub and the whole process was smooth. Tiffany was wonderful to work with and so helpful with scheduling and making sure I was prepared for everything I needed to know for the move day. Joe, Eric, Mitch, and Andrew were the move team and were incredible! They were very knowledgable and careful with my tub. They made sure they got it exactly where I wanted it and left it clean and in perfect condition. I was so impressed with their skill and they were also all really nice guys who were enjoyable to be around. I highly recommend!!

I can never get this guy, Jesse to return my phone calls, text's nor emails. He is the solo bottle…read moreneck out of all of the subcontractors in finishing up our project. The last text I received from him was for me to install the pool hand rails myself. Can not finish. Thumbs down for sure!!!

Jesse you were great when you were starting out. For the last two springs you haven't returned any…read moreof my calls so You're getting demoted. I can't even open the pool myself because you removed about six or seven little parts from the pump.

We have been customers of this store for 12 years. We have bought both a hot tub and a fireplace…read morefrom Matt. He has been a trusted advisor with all things related to those two investments, from the type, the chemicals, a pump repair and most recently the remote replacement for a fireplace he didn't sell us. Sure, I can order things on Amazon and he would be honest and tell me if I should, but he has never steered us wrong. The team has always treated us well and provided great customer service without pressure.

We bought a sauna from Spa Brokers several years ago. Don, the owner of the company, was most…read morehelpful and actually assembled and finished the sauna in our basement. They did an awesome job and we've been enjoying it regularly, almost weekly especially in the winter months. The sauna had performed flawlessly! Thank you, Don and your team! I've added extra lights and the Himalayan salt panel for an additional health benefit - see the picture below.