We purchased a swim spa from the Castle Rock store late last fall, 2025 and got it installed right…read moreafter Christmas, what a great present! Eddie was very attentive and came out a few times viewing the site and making recommendations as to preparing the site, which we followed. Eddie even had contractors to recommend which made it easy. Joe handled the installation which was a big deal with the crane lift over our house and a tight fit for the pool but it all went without a hitch. The store has been quick to respond to any of our questions or concerns. We did have one small needed repair and Joe spent an entire Saturday evening running around and getting it taken care of before a snow storm came in. Can't say enough good about them all, we have been very pleased and highly recommend them!

We think this store is wonderful. All the products we looked at were very well made. We had an…read moreexcellent experience with both Stacy and Eddy! Stacy took her time and asked me questions on what we were looking for and the price range we wanted to stay within. She really found the perfect product for us, right down to the color and price range. We are really happy with the warranty that comes with our purchase, and we feel comfortable that this company will take care of us if and when we ever need them. Thank you for making a positive purchasing experience!!

On a snowy and cold day, Colorado Spa Pros went over and above to make it out to fix my hot tub…read more Than you so very much.

Chase and Colorado Spa Pros went above and beyond to help me when my heater on my spa decided to…read moreconveniently go out on me in sub-zero Colorado temps in the middle of January. After trying to repair the heating element myself, the Spa was acting up with one pump and still not heating. Chase promptly responded to my wife on Yelp and even tried to help me troubleshoot over the phone at 9pm at night, going above and beyond, while giving me tips to avoid a freeze overnight. Since he was unable to make it the following day due to his schedule, he remained in contact with me and even made time to come early that following day by doing a pit stop in between his work, helping me to effectively diagnose the problem, which was an issue with the power pack oddly reconfiguring itself after the install. My heater was ironically installed correctly after all, and the $200 flat coat was well worth the extra above and beyond service I got. Chase was able to fix it in 1 hour compared to 2 days on my own. In chatting with several other companies, Chase stood out as the most friendly helpful and by FAR the knowledgeable of any of them, as others didn't seem to know what they were talking about. Considering, I'd highly recommend him on a dime to anyone that needs help with their SPA. Cheers!

Ed was very helpful and knowledgeable in helping me select the right chemicals. I come here all the…read moretime to get my chemicals. Very friendly as well

Never purchase a spa from aqua spas!! We purchased a hot tub two years ago and recently had a jet…read morebreak. We have called their Ft Collins multiple times, sent pictures of what we needed and every time they say someone needs to call us back...they never call back. Our hot tub has been empty for two months now. We have no idea where to go or how to get our hot tub fixed.

I know nothing about our new spa, but Kristen and John (sp?) have been super helpful my last two…read moretimes in. They don't oversell anything, they're very knowledgeable, and the prices are very competitive. Another spa store is actually closer to our house, but I'll make the drive out of my way every time. Keep up the stellar work!

Very helpful, no pressure and always pleasant! Pool tables, Spas, grill/smokers, grilling…read moreaccessories (rubs, wood chips, pellets, etc.) Thanks for all of your help Wally!

We have been customers of this store for 12 years. We have bought both a hot tub and a fireplace…read morefrom Matt. He has been a trusted advisor with all things related to those two investments, from the type, the chemicals, a pump repair and most recently the remote replacement for a fireplace he didn't sell us. Sure, I can order things on Amazon and he would be honest and tell me if I should, but he has never steered us wrong. The team has always treated us well and provided great customer service without pressure.

We bought a sauna from Spa Brokers several years ago. Don, the owner of the company, was most…read morehelpful and actually assembled and finished the sauna in our basement. They did an awesome job and we've been enjoying it regularly, almost weekly especially in the winter months. The sauna had performed flawlessly! Thank you, Don and your team! I've added extra lights and the Himalayan salt panel for an additional health benefit - see the picture below.

I absolutely love this company! I've used them for years and they never disappoint. They are very…read morefriendly, great at communication, and very trustworthy. What's great is, I can schedule an appointment even if I'm not home and know everything will be taken care of. They don't leave a mess, they are diligent about cleaning up after themselves. When I need my filters changed and more chemicals I just let them know and they order what's needed and bring it with them. If you have a hot tub and need a good service company, I highly recommend Turnbull!

Shane was knowledgeable and efficient on the hot tub repairs. Also, very willing to answer all…read morequestions and explain things to me. Thx again!

Pisces Pools and Spa is an extremely well managed company. They are punctual, comprehensive and…read moreeven leaves a report on every chemical added. When you add this to these guys are professional and courteous you have a totally winning team. I wholeheartedly recommend Pisces

We have been with Pisces pool for several years. It is so hard to find exceptional service these…read moredays but with Pisces, I never have to worry. They are reliable, ensure the pool is maintained at all times, and most important...the pool is cleaned perfectly every time. I can not say enough good things about how Dave runs the business. If you are looking for an exceptional pool service, Pisces Pool is the BEST!!

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

Carefree Spa and Thomas saved me hundreds in repairs! They took the time to troubleshoot my spa…read morethrough photos and video and discovered it was just in sleep mode. Excellent communication, honest service, and true dedication. Highly recommend!

Just purchased a home in Ken Caryl and contacted Carefree Spas to help show us how to take care of…read moreand maintain our spa. Thomas was more than happy to schedule a time and day to come out and explain everything. Thomas performed a complete maintenance service while showing us the process each step of the way. He throughly covered chemicals, timing and application. Thomas' customer service is great and he told us to contact him anytime if we had further questions. If you have a spa I would highly recommend Thomas @ Carefree Spas ! !

Bought a hot tub from Wind River Spas about a year ago - and then decided to move houses…read more Wind River recommended Alpine for my move - and I know why. They were great start to finish. Booking. Moving. Disconnecting the unit. Friendly crew. Value. Thank you Alpine!

I had a really wonderful experience with Alpine Hot Tub Moving! I have a larger than average hot…read moretub and the whole process was smooth. Tiffany was wonderful to work with and so helpful with scheduling and making sure I was prepared for everything I needed to know for the move day. Joe, Eric, Mitch, and Andrew were the move team and were incredible! They were very knowledgable and careful with my tub. They made sure they got it exactly where I wanted it and left it clean and in perfect condition. I was so impressed with their skill and they were also all really nice guys who were enjoyable to be around. I highly recommend!!