Told them I was using bromine and constantly having issues maintaining clear hot tub water. They…read morerecommended and sold me Ocare & chlorine system instead so I made the switch and it's night and day difference.

We think this store is wonderful. All the products we looked at were very well made. We had an…read moreexcellent experience with both Stacy and Eddy! Stacy took her time and asked me questions on what we were looking for and the price range we wanted to stay within. She really found the perfect product for us, right down to the color and price range. We are really happy with the warranty that comes with our purchase, and we feel comfortable that this company will take care of us if and when we ever need them. Thank you for making a positive purchasing experience!!

Chase and Colorado Spa Pros went above and beyond to help me when my heater on my spa decided to…read moreconveniently go out on me in sub-zero Colorado temps in the middle of January. After trying to repair the heating element myself, the Spa was acting up with one pump and still not heating. Chase promptly responded to my wife on Yelp and even tried to help me troubleshoot over the phone at 9pm at night, going above and beyond, while giving me tips to avoid a freeze overnight. Since he was unable to make it the following day due to his schedule, he remained in contact with me and even made time to come early that following day by doing a pit stop in between his work, helping me to effectively diagnose the problem, which was an issue with the power pack oddly reconfiguring itself after the install. My heater was ironically installed correctly after all, and the $200 flat coat was well worth the extra above and beyond service I got. Chase was able to fix it in 1 hour compared to 2 days on my own. In chatting with several other companies, Chase stood out as the most friendly helpful and by FAR the knowledgeable of any of them, as others didn't seem to know what they were talking about. Considering, I'd highly recommend him on a dime to anyone that needs help with their SPA. Cheers!

On a snowy and cold day, Colorado Spa Pros went over and above to make it out to fix my hot tub…read more Than you so very much.

Really rough experience. Purchased a master spa in 2021. They knocked out a brick on my crawl…read morespace and scratched up the unit quite a bit. Never followed up to remedy the issues as the delivery folks stated they would. The digital controller went bad. Had to pay their ridiculous trip charge for warranty repair. I now have my second warranty repair issue, but there's just no sense wasting my time. These tubs are not cheap, and they don't stand behind them at all.

Ed and Matt are always helpful in ordering chemicals for delivery to my home. The stores are a long…read moredrive from home so I appreciate the shipping.

I know nothing about our new spa, but Kristen and John (sp?) have been super helpful my last two…read moretimes in. They don't oversell anything, they're very knowledgeable, and the prices are very competitive. Another spa store is actually closer to our house, but I'll make the drive out of my way every time. Keep up the stellar work!

Very helpful, no pressure and always pleasant! Pool tables, Spas, grill/smokers, grilling…read moreaccessories (rubs, wood chips, pellets, etc.) Thanks for all of your help Wally!

We have been customers of this store for 12 years. We have bought both a hot tub and a fireplace…read morefrom Matt. He has been a trusted advisor with all things related to those two investments, from the type, the chemicals, a pump repair and most recently the remote replacement for a fireplace he didn't sell us. Sure, I can order things on Amazon and he would be honest and tell me if I should, but he has never steered us wrong. The team has always treated us well and provided great customer service without pressure.

We bought a sauna from Spa Brokers several years ago. Don, the owner of the company, was most…read morehelpful and actually assembled and finished the sauna in our basement. They did an awesome job and we've been enjoying it regularly, almost weekly especially in the winter months. The sauna had performed flawlessly! Thank you, Don and your team! I've added extra lights and the Himalayan salt panel for an additional health benefit - see the picture below.

Niko came out and got my hot tub fixed lickety split! What a nice, personable guy!…read moreI've used Shane's company a few times now and gotta say he and his crew are tops in all departments! I'm a returning customer for sure!

Reviews mentioned their typical response was about 2 hours. 2 days later, I've got nothing.read more

Pisces Pools and Spa is an extremely well managed company. They are punctual, comprehensive and…read moreeven leaves a report on every chemical added. When you add this to these guys are professional and courteous you have a totally winning team. I wholeheartedly recommend Pisces

We have been with Pisces pool for several years. It is so hard to find exceptional service these…read moredays but with Pisces, I never have to worry. They are reliable, ensure the pool is maintained at all times, and most important...the pool is cleaned perfectly every time. I can not say enough good things about how Dave runs the business. If you are looking for an exceptional pool service, Pisces Pool is the BEST!!

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Just stopped by to check this place out and though I stayed in the car to finish up a call, the…read moreperson working was not only rude but also had no interest in selling anything. Not sure how this place is still in business. We left within a few minutes of getting there.

Very knowledgeable and super friendly. Place IS open-NOT permanently or temporarily closed!!!!!read more

Tom has to have the greatest customer service I have ever had. Even after buying our hot tub 5+…read moreyears ago, he still does not hesitate to help us out with parts or answering questions anytime of the day. If he has time he even will drops them off for us. Highly recommend!!!

Wind River Spas recommended them, and for good reason. They moved a 94" 6-seater from a metro home…read moreup to 8500 ft. They took on a tough incline, and moved it with skill and muscle! They were kind, courteous, and hard-working. Highest recommendation.

I had a really wonderful experience with Alpine Hot Tub Moving! I have a larger than average hot…read moretub and the whole process was smooth. Tiffany was wonderful to work with and so helpful with scheduling and making sure I was prepared for everything I needed to know for the move day. Joe, Eric, Mitch, and Andrew were the move team and were incredible! They were very knowledgable and careful with my tub. They made sure they got it exactly where I wanted it and left it clean and in perfect condition. I was so impressed with their skill and they were also all really nice guys who were enjoyable to be around. I highly recommend!!