We recently purchased a hot tub from Wind River. From Kevin the salesman, our tour of where they…read moremake the tubs, to the installation and wiring of the tub, Wind River has been excellent. From the start it was evident that Wind River listens to customers and has designed top quality tubs installed and wired by professional people. Ultimate Electric Company (John Smith and Tim) did the wiring. We have owned hot tubs for over 15 years and Wind River has been the best.

Outstanding! From conception to delivery, they did an excellent job! And the tub that they built is…read morefantastic - comfortable, works great and has really well thought out features. And the fact that they were cheaper than their competitors was such an added bonus!

This business is the worst business I have ever been a customer of !!…read moreThere install crew did not know what they were doing and busted the acrylic shell when they did the Crain lift. I have been fighting with them over a year to get it repaired and the messes up panels replaced. The cover lift I pitched still has not shown up to be installed on my swim spa

From the owner: At High Altitude Hot Tubs, we pride ourselves on being the leading hot tub dealer in Denver, CO. We…read morebring you an American Made product ensuring that you get the finest in hot tub luxury and reliability. Visit Our Showroom Today!

After a less-than-stellar experience during our first fireplace conversion with another large…read morefireplace warehouse, we decided to give IHT a try for our second fireplace. (FYI - We have a 1926 bungalow with 2 old coal burning fireplaces, which we're converting to functional gas fireplaces.) We just ordered our fireplace and, so far, the experience with IHT has been very positive. Both Traci and Johnny are super friendly and know their stuff. Johnny, in particular, has been very patient as we decided between two fireplaces, each with their own pros and cons. Prices are competitive and we've already been treated far better at IHT and wish we'd chosen them for our first insert! I'll be sure to update my review as we move through the process over the next month or so. B O T T O M L I N E : So far, so good!

I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

Very fast shipping for replacement parts for Maytronic robotic pool cleaners…read more Everything was in stock and I had the new parts delivered in four days from Colorado to California. Only needed a Phillips screwdriver to replace a broken gear. Replaced the tracks and the roller brush at the same time even those could still have gone for a while longer, but since I had it disassembled I went ahead and changed those wear items as well.

Excellent service from knowledgeable people. They've been my pool store for 30 years. They know…read morehow to solve pool problems!

Great company and customer service with quality products I ended up going with a smaller option and…read morethey've been great with help any time I've needed 10/10 recommend!

Private equity firm. Dishonest, lie about how long it will take for a spa to be delivered. Pay for…read morereviews on google by giving free product. Clients constantly request return of deposit for false claims of spa arrival times.

The workers of the recreation center have no respect for people's time. It would make sense to post…read moreon their websites calendar or post a new pdf calendar when areas of the center are out of order. However, it is my belief they don't care or are LAZY. Be sure to call daily to check.

Love the hot tub & river. Looking into the aquatic classes. The instructor for class seems really…read moregood.

Chase and Colorado Spa Pros went above and beyond to help me when my heater on my spa decided to…read moreconveniently go out on me in sub-zero Colorado temps in the middle of January. After trying to repair the heating element myself, the Spa was acting up with one pump and still not heating. Chase promptly responded to my wife on Yelp and even tried to help me troubleshoot over the phone at 9pm at night, going above and beyond, while giving me tips to avoid a freeze overnight. Since he was unable to make it the following day due to his schedule, he remained in contact with me and even made time to come early that following day by doing a pit stop in between his work, helping me to effectively diagnose the problem, which was an issue with the power pack oddly reconfiguring itself after the install. My heater was ironically installed correctly after all, and the $200 flat coat was well worth the extra above and beyond service I got. Chase was able to fix it in 1 hour compared to 2 days on my own. In chatting with several other companies, Chase stood out as the most friendly helpful and by FAR the knowledgeable of any of them, as others didn't seem to know what they were talking about. Considering, I'd highly recommend him on a dime to anyone that needs help with their SPA. Cheers!

On a snowy and cold day, Colorado Spa Pros went over and above to make it out to fix my hot tub…read more Than you so very much.

Sorry this shop closed a few months back. The good news is the location will be occupied by SnowPac…read moreTap. They feature a great selection of craft beers, good pizza and other food and a wonderful ever changing selection of activities and music.

From the owner: Mountain Spas Etc provides hot tub sales, supplies, repairs, and maintenance to the Front Range and…read moresurrounding mountain communities.

The shop was clean and well put together. The woman that assisted me was very knowledgeable and…read morehelpful- I am a novice "inheriting" owner of a hot tub and she ran me through everything I would need. She even offered to let me send her pictures so she could help me through a few issues I wasn't explaining well via the phone/email.

A few years ago we needed our hot tub repaired. We called around and Affordable Spas had the…read morequickest turnaround time of the places we called, so we hired them. (We needed the job done quickly because we had a big luau party coming up.) Bronson came out and provided us with excellent service! From the initial phone call, quick appointment, trouble-shooting the problem and doing the repair, and the price we were charged, we were happy with the service provided by this family-owned business from start to finish! We will call them again for any future repairs and I'm certain that we'll be happy with their service again.

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Just stopped by to check this place out and though I stayed in the car to finish up a call, the…read moreperson working was not only rude but also had no interest in selling anything. Not sure how this place is still in business. We left within a few minutes of getting there.