We recently purchased a hot tub from Wind River. From Kevin the salesman, our tour of where they…read moremake the tubs, to the installation and wiring of the tub, Wind River has been excellent. From the start it was evident that Wind River listens to customers and has designed top quality tubs installed and wired by professional people. Ultimate Electric Company (John Smith and Tim) did the wiring. We have owned hot tubs for over 15 years and Wind River has been the best.

Outstanding! From conception to delivery, they did an excellent job! And the tub that they built is…read morefantastic - comfortable, works great and has really well thought out features. And the fact that they were cheaper than their competitors was such an added bonus!

I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

I bought a hot tub for the first time, and it was intimidating. However the manager at IHT made it…read morevery easy - scheduling the electricians also. It was delivered with education on how to take care of it, the electricians were great also.

I ran into the owners of Marina Pools and Spas about twenty five years ago at a home and garden…read moreshow at the convention center. We liked the patio furniture they were demonstrating and we bought the set. We wanted a quality set that would last and we thought we would buy additional matching chairs from a big box store like Target. The Target furniture faded that summer and has been long gone. I recently decided I needed a new base for my umbrella stand under my table. It was a generic concrete enclosed by plastic piece. It still would have worked but had some open sections. I was driving by the store so I thought I would drop by to get a new one, they found me a 50 lb all aluminum one that should last me literally forever. I am going to try to post my pictures of the same furniture that I bought twenty five years ago with the original umbrella. Granted the umbrella is stored inside and is not always used due to being located on the second floor and the chance of high winds. If you want something to last, you have to pay a little more for quality. Thank you Margaret for helping me pick out my furniture back then and for your help again the other day! Harvey

The staff is always so friendly and make you feel very welcome each time you go in. They are…read more knowledgeable and greatly helpful with troubleshooting pool problems! They have high quality products and I'm always a little surprised too that their prices are so similar and sometimes even less expensive than large chain stores - that doesn't seem to happen often with small businesses. I've always found what I've needed, and if not, they help me order it. I love having this store nearby!

Looking for a Hot Tub? Mile High Hot Tubs is the Best Place - We bought our Hot Tub in 2020 and…read morelove it. The Sales Dept, C.S. & Install were outstanding. 2023 - I visited the store for supplies: The Staff was "AMAZING". 5470 S Parker Rd, Aurura, CO - They have supplies, hot tubs gadgets, lap pools, fire pits, gazebos and more. Not many companies out there that have a fantastic, friendly, knowledgeable and funny Staff that enjoy their jobs. Highly recommend you visit the store - Everything in the store is for sale so you won't be leaving empty handed. The 4th of July is a great time to buy with all the SALES going on...

From start to finish had a lot of issues with these guys - BEWARE…read more Was sold a hot tub their team they knew little about. I did landscaping and yard design based on what they told me about on how the lid should open in a certain direction. Turns it out it opened the opposite direction and it completely ruined how I setup my backyard. Additionally, the hot tub itself has not held up well. So far about half of the knobs have come off the tub with minimal wear and tear. The headrests from day 1 would never stay in, always coming off and need to be put back in. The lid of the hot tub didnt survive winter and crumbled in on itself. Warranty, of course not, what they failed to mention is you have to register the lid separately from the hot tub to get it. A replacement lid, $2400. Getting support and responses...SLOW, and still haven't received proper help. SAVE YOUR MONEY, go ELSEWHERE!

Love the hot tub & river. Looking into the aquatic classes. The instructor for class seems really…read moregood.

I was not able to cancel my membership in person. I was given a business card to cancel my monthly…read moremembership and the person was not available for a week. Making cancellations difficult is unnecessary since joining is convenient.

On a snowy and cold day, Colorado Spa Pros went over and above to make it out to fix my hot tub…read more Than you so very much.

Chase and Colorado Spa Pros went above and beyond to help me when my heater on my spa decided to…read moreconveniently go out on me in sub-zero Colorado temps in the middle of January. After trying to repair the heating element myself, the Spa was acting up with one pump and still not heating. Chase promptly responded to my wife on Yelp and even tried to help me troubleshoot over the phone at 9pm at night, going above and beyond, while giving me tips to avoid a freeze overnight. Since he was unable to make it the following day due to his schedule, he remained in contact with me and even made time to come early that following day by doing a pit stop in between his work, helping me to effectively diagnose the problem, which was an issue with the power pack oddly reconfiguring itself after the install. My heater was ironically installed correctly after all, and the $200 flat coat was well worth the extra above and beyond service I got. Chase was able to fix it in 1 hour compared to 2 days on my own. In chatting with several other companies, Chase stood out as the most friendly helpful and by FAR the knowledgeable of any of them, as others didn't seem to know what they were talking about. Considering, I'd highly recommend him on a dime to anyone that needs help with their SPA. Cheers!

Sorry this shop closed a few months back. The good news is the location will be occupied by SnowPac…read moreTap. They feature a great selection of craft beers, good pizza and other food and a wonderful ever changing selection of activities and music.

From the owner: Mountain Spas Etc provides hot tub sales, supplies, repairs, and maintenance to the Front Range and…read moresurrounding mountain communities.

The shop was clean and well put together. The woman that assisted me was very knowledgeable and…read morehelpful- I am a novice "inheriting" owner of a hot tub and she ran me through everything I would need. She even offered to let me send her pictures so she could help me through a few issues I wasn't explaining well via the phone/email.

Never , Never answer the phone, was going to purchase a hot tub , a friend recommended. This…read morecompany sucks

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.