I have used the services of Apex twice, but I am going to avoid them in the future. Here's why:
The first time that I used Apex was to expand my small irrigation system to include drip irrigation for raised vegetable beds. They gave competent advice, but their execution was sloppy and a little pricey. I ended up digging many of the trenches needed to do the job right and having them come back out to make the corrections. Not what I wanted, but I thought that the job was a little unusual, so I gave them the benefit of the doubt.
The second time was just a simple sprinkler blowout, again for a spendy $75. The nature of my system is that it requires the system to be shutoff using a six-foot long t-handle to close an outdoor, underground valve. The valve was failing, so it took a little longer than normal to shutdown and, as a result, we were charged more than the $75. My wife felt a little taken advantage of and I thought it was a nickel & dime move, but whatever, I could rationalize it. I just was frustrated that a company that advertises itself as "affordable, honest, quality" wasn't really giving much value in service.
However, the straw that broke the camel's back was regarding that failing valve. A company that prides itself on service would have found a way to take care of a customer in need, but Apex wouldn't. It was recommended that the valve be replaced, due to concerns of freezing pipes in the winter - something I agreed with. However, Apex quoted me $2,000 to dig it up and replace it, and would knock $500 off the price if I did the digging. It took me a few days to process it before I called them back to see when we could get it scheduled. Apex decided it wasn't worth their time. They left me hanging because they can do a sprinkler blowout for $75 in 15 minutes and couldn't sacrifice the time to take care of a customer in a tough position.
I ended up digging the hole myself the next weekend and having a certified master plumber and his apprentice come and replace the valve - My Denver Plumber, if you're interested. It cost me 6 hours of digging and $350. I'm embarrassed that I even entertained the idea of paying Apex to replace the valve and I'm angry that they don't feel any loyalty to their customers.
I wouldn't recommend these guys for anything. Their service was twice substandard and they don't have any loyalty towards their customers.
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UPDATE: In response to the message from Apex:
I was given the advice to call another company or perhaps a plumber. That was as far as the advice went. When I asked for a recommendation, there wasn't one other than to go to a plumbing supply store and to ask the guy at the counter if he had a recommendation. You knew I was frustrated when we got off the phone and you knew that you were leaving me hanging.
I was given a quote from My Denver Plumber about the valve (without them having to see down the hole) of approximately $500. They came in under that budget and even had to replace some piping that I damaged while digging the hole. You knew that the price you quoted was and is outrageous.
Yelp users can view my review history - I think they'll agree that I generally leave pretty fair and positive reviews. I'm not trying to solve anything. I'm just trying to make sure other people understand that Apex will solve minor issues, but will leave them hanging when they're really needed. Customer loyalty isn't just emails. I think the one star is pretty fair, but the Yelp community can decide for themselves.
I'm sorry you didn't like the review.
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UPDATE #2: In response to the second message from Apex:
I am not hiding behind my computer - I contacted you for your help directly. I asked for your help twice - the first time you quoted a ridiculous price (esp. in light of the much cheaper price I paid a more qualified master plumber), and the second time you just told me you were too busy to help me. My review is very fair - you were more committed to sprinkler blowouts than a serious repair. I asked about doing it after blow out season - you wouldn't do it then, either. Your "best to mediate the situation" was to leave me hanging. You knew it when we got off the phone because I told you as much. If you had cared about true customer service, you would have found the time to do it, or at least offered to do it after blow out season was done. You said no to both, even though I was polite and professional in all of our conversations and willing to pay you a ridiculous amount of money.
You left me no recourse other than Yelp. It was my last recourse, not my first. That you continue to argue about this is a very poor reflection upon your business and I hope that the Yelp community recognizes that your customer service is severely lacking. You have now actively encouraged me to tell all of my neighbors, in person, to avoid using Apex. read more