GREAT amenities and VERY affordable compared to other gyms!…read more I have 3 kids and we've been visiting The Trails Recreation Center since we moved to the area 8 years ago. My kids loved the fountain play area, lazy river and water slides, dad loves the lap pool and hot tub. There's a nice variety of paid and "free" classes for both kids and adults, as well as community activities and access to physical therapists and personal trainers. I'm an amateur kettlebell sport athlete and use the facility 4-5 times per week. The staff is generally friendly, helpful and accommodating, they keep things reasonably clean and in good repair and they have a wide variety of cardio equipment, free weights and weight machines to choose from. It can get crowded evenings and weekends, but there's seldom a long wait for equipment. I love ending my workout in the steam room or sauna and a nice hot shower before I head to work. I've had memberships at chain and franchise gyms as well as private gyms. If you're self-motivated and have your own training plan, this is a great budget-friendly option! So grateful to have access to this great facility supported by our community!!

The workers of the recreation center have no respect for people's time. It would make sense to post…read moreon their websites calendar or post a new pdf calendar when areas of the center are out of order. However, it is my belief they don't care or are LAZY. Be sure to call daily to check.

I love this place every time I go! Peaceful ambiance, quality of services and true relaxation.read more

I tried to call few times... it would ring 3 times then stop. What other best ways to get ahold of…read moreyou, and make an appt?

Good except no one cared about cleaning all the leaves and pines cones out of the pool. Almost…read morealways a nice , calm location. Problem this past Saturday here was homeboy in the picture thought he was going to SMOKE in the kiddie pool area where his two little kids were swimming!!! WHAT is WRONG with people????

Unfortunately I was raised in Florida so I don't have that much experience with public pools. So to…read moremy dismay, that's really my only option right now since our condo doesn't have one. This one is close to home so I checked it out on a Sunday afternoon and for $4, it wasn't a horrible waste of money. They have a regular pool with a slide and kiddie pool and a lot of lifeguards, like five or so for such a small space! I really hoped that they would have chairs to lay in but no dice, only a few picnic tables and some seats that area little low to the ground and go back a little. I stayed for about two hours and went on my way and by the time I slept there were about 12-13 people there. It's basically a no frills, which is what I was expecting, but think I will check out other pools in the hood the next time.

I found out about this place from my neighbor that has been going there for some time and is highly…read moresatisfied. The center is bright, clean, and spacious. The pool is huge with several straight lanes to swim plus an area to power walk with other adults. In the rear of the building, people were playing pickle ball on the basketball court. I took the elevator instead of the stairs to the second level where the weights and equipment are. The track to walk around surrounds the second floor. The outside parking lot has plenty of parking spaces. The center is in Dover and was a 20 minute drive from my area of Aurora. The center is open 7 days a week and holds many activities. The room with classes was ample and I look forward to sign up for some classes. There are 3 other locations spread across Aurora. The best part is with my United Healthcare card, membership is free!

The Aurora Central recreation center offers three pools, an indoor rubberized track, and a complete…read moreGym and Fitness section. It's clean and well maintained. The are a variety of fitness classes for all members. Residents of Aurora pay a reduced fee for usage of the facility.

Tim, Shawn and Brian just delivered our brand-new spa. I have to say so far it looks beautiful, we…read morehaven't hooked it up yet that review will come later. As for delivery, the guys were informative, courteous and professiona. it was set up in an expeditious and professional manner. They went over all the chemicals and everything concerning the hot tub . We're going to hook it up tonight, I'll do another review after we sit in it for a while. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

We have been customers of this store for 12 years. We have bought both a hot tub and a fireplace…read morefrom Matt. He has been a trusted advisor with all things related to those two investments, from the type, the chemicals, a pump repair and most recently the remote replacement for a fireplace he didn't sell us. Sure, I can order things on Amazon and he would be honest and tell me if I should, but he has never steered us wrong. The team has always treated us well and provided great customer service without pressure.

Great experience!! We bought a hot tub from Bill, and we LOVE it!! Bill was great too, very…read moreknowledgeable and friendly. He taught us all about spa maintenance, and will go out of his way to accommodate your time schedule. I never thought I'd own a hot tub, but it really wasn't that painful to purchase one, surprisingly enough.

We've purchased two hot tubs from this business - one used and one new. The service and support…read morewe've received have been outstanding. They stand by their products and have gone over and above to fix any problems. I highly recommend them!

My wife and I were expecting, so we decided to try to get some of the home renovations that we…read morewanted done in advance so we could enjoy our home without being interrupted with a newborn. After settling on a contractor for our fireplace remodel, we decided to go with IHT for our fireplace insert. IHT was competitively priced, and we were more impressed with their level of service vs. their competitor Lehrer. This got put to the test, as there seemed to be some sort of miscommunication between my contractor and the store. Rather than getting into the blame game, and focusing on what he couldn't do, Mike focused on what he COULD do, and tried to find a way to get the fireplace hooked up in the timeframe we needed before the baby was born, since every company was booked 3 weeks out for the holidays. They set us up with Willis, who completely rearranged his schedule just to fit us in less than a week. Talk about saving the day- not only did he deliver, but in a BIG way. He was super personable and friendly, explaining in careful detail everything that we needed to know about the new unit. When one of the bulbs blew, he even offered to swing by the next day to replace it, which was the not only the weekend, but also his day off, just to ensure we were all set. He even gave us a piece of siding to fix the old hole from his own inventory for free, and was also kind enough to give us a sample of his honey from his bee keeping hobby (absolutely delicious by the way!). Talk about going above and beyond. Seriously. You could tell how passionate he was about helping his customers, and the same could be said for Mike. Everything worked out, because we literally had the baby the very next day. We couldn't be more impressed with IHT, and will not hesitate to give them a call if we need anything at all. Only regret was not getting our Hot Tub from them!

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Love the hot tub, but we've had it for one year and it already sprung a leak. Ok, no problem,…read morewe'll call because it is under warranty. Are you ready for this.... $130 service fee. For a service call. The warranty costs $130 dollars when you use it! Again.... I thought the point of a warranty is not to have a service fee. Extremely deceptive practice.

We went to 4 different spa stores looking to replace out older Wind River…read more By far the service level at spa brokers surpassed every other by far. Steve was fantastic and worked with us to make sure we get a spa that completely fit our needs. The installers were fantastic to say the least, Tim and his crew rock. If you looking for a business that puts you first this is place you need to check out. We will forever purchase our spa needs with spa brokers.

Roberto and his team were amazing! We received several quotes and they were the most reasonable. He…read morecame out with turf samples and described each product, as well as reviewed several options for how to design our yard. Roberto has years of experience and was really able to help educate us about this upgrade. His team arrived on time and finished the job within a day! Roberto maintained communication through each step of the project and our yard turned out even better than we imagined. Going through the winter and back into summer with kids and 2 dogs and year-round grass is the BEST! Thank you!

From the owner: I have over 8+ years of experience as a professional artificial turf installer, with excellent…read moreattention to detail. I will make your dream backyard oasis come to live.

Great customer service! Eliaz from tool rentals was very helpful and kind! He took time to answer…read moreseveral questions that I had and he made my trip here feel very fast and efficient.

During my home renovation, I've been to this Home Depot many times since it's only about a mile…read moreaway. For the most part, the staff has been incredibly helpful, which is why I continue to shop here. Recently, I needed finish nails for a nail gun I had just purchased. On two separate occasions, I asked for help and was recommended the wrong gauge, even after explaining that the initial suggestion was not compatible with my gun. As a result, I ended up making multiple unnecessary trips. When I came in on today to return the nails, Phil at the return desk was professional and helpful from the start. Unfortunately, the assistant manager on duty around 5:20 PM, who I believe was named Tina, handled the situation very poorly. She opened one of the boxes, saw the Styrofoam covering the nails, and immediately said it could not be returned without even checking underneath it. After I asked her to actually look under the Styrofoam, she did, saw the nails were unused, and still refused the return, while oddly saying she would accept the other identical box. That made no sense. What was most disappointing was her response when I explained that I was only returning both boxes because I had been given the wrong recommendation twice by store staff. I had even brought my nail gun with me this time to avoid a third mistake. Her response was, 'It's your job to know your gun better.' That was unnecessarily rude, dismissive, and far below the level of customer service I would expect from an assistant manager at Home Depot. Thankfully, Nikki and Ronnie, who I believe is the Customer Experience Manager, completely turned the experience around. Ronnie spent about 10 minutes with me going through different nail sizes and physically checking them with my tool to make sure I left with the correct product this time. Both he and Nikki were professional, patient, and genuinely helpful. Honestly, employees like Ronnie and Nikki are the reason I continue coming to this Home Depot instead of going to Lowe's down the street. If my experience had ended with the assistant manager at the return desk, I likely would not be coming back. It was disappointing to see a cashier and another manager demonstrate a much higher standard of professionalism, care, and customer service than the assistant manager herself. 10/5 starts for Ronnie and Niki 0/5 for (Tina?) and her customer professionalism