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    Spa Palace

    3.4 (11 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Spa Palace

    Pool repair

    Spa Palace Photos

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    Photo of Jim G.
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    1 year ago

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    1 year ago

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    4 years ago

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    2 years ago

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    5 years ago

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    Photo of Nick R.
    3
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    5 years ago

    This place is great, Mark took good care of us and was low pressure compared to a few other shops. We love our tub!

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    Photo of E T.
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    5 years ago

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    6 years ago

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    7 years ago

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    9 years ago

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    Ask the Community - Spa Palace

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    Authority Spas & Home Recreation

    Authority Spas & Home Recreation

    (17 reviews)

    When we bought our hot tub we visited this Authority Spas because it was close to where we live…read more The sales man was very pushy and off-putting so we ended up going with a different company based in Denver. We still stop in to get the Frog products as needed for our tub. I haven't seen the salesman who made us go with another company so that problem seems to have been fixed. My new frustration is that they have increased the price on Frog products by a lot. To get the two packs (one with blue and silver, one with 3 silver) I was charged $147.00. When I asked the person who rung me up why there was such a big increase in price they blamed tariffs. When I got home I checked on the bullfrog website and the same purchase would have cost me $113.00. I know that bullfrog makes margin on the consumable products they sell, why charge me almost 25% more in your store? As a dealer your consumable products keep your customers coming back and give you that residual sale, you should not be fleecing this segment of your customer base. I try to buy local, and I gave Authority Spas a second chance once I had purchased my tub. I feel like they are using an already bad situation (paying more for items that are actually tariffed) as an excuse to squeeze more money out of their customers. I recommend buying your chemicals straight from the bullfrog website.

    The staff at this location provide top notch customer service which goes a long way with me. They…read moregave our concerns the attention they deserved in a very timely manner. Everyone we interacted with was incredibly professional, reliable and communicative - Mike, John and Kory are outstanding. I highly recommend this place.

    International Hot Tub Company - Littleton

    International Hot Tub Company - Littleton

    (20 reviews)

    $$

    Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

    Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

    Spa Palace - hottubandpool - Updated May 2026

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