I know nothing about our new spa, but Kristen and John (sp?) have been super helpful my last two…read moretimes in. They don't oversell anything, they're very knowledgeable, and the prices are very competitive. Another spa store is actually closer to our house, but I'll make the drive out of my way every time. Keep up the stellar work!

Very helpful, no pressure and always pleasant! Pool tables, Spas, grill/smokers, grilling…read moreaccessories (rubs, wood chips, pellets, etc.) Thanks for all of your help Wally!

We have been customers of this store for 12 years. We have bought both a hot tub and a fireplace…read morefrom Matt. He has been a trusted advisor with all things related to those two investments, from the type, the chemicals, a pump repair and most recently the remote replacement for a fireplace he didn't sell us. Sure, I can order things on Amazon and he would be honest and tell me if I should, but he has never steered us wrong. The team has always treated us well and provided great customer service without pressure.

We bought a sauna from Spa Brokers several years ago. Don, the owner of the company, was most…read morehelpful and actually assembled and finished the sauna in our basement. They did an awesome job and we've been enjoying it regularly, almost weekly especially in the winter months. The sauna had performed flawlessly! Thank you, Don and your team! I've added extra lights and the Himalayan salt panel for an additional health benefit - see the picture below.

Love the hot tub & river. Looking into the aquatic classes. The instructor for class seems really…read moregood.

I was not able to cancel my membership in person. I was given a business card to cancel my monthly…read moremembership and the person was not available for a week. Making cancellations difficult is unnecessary since joining is convenient.

Pisces Pools and Spa is an extremely well managed company. They are punctual, comprehensive and…read moreeven leaves a report on every chemical added. When you add this to these guys are professional and courteous you have a totally winning team. I wholeheartedly recommend Pisces

We have been with Pisces pool for several years. It is so hard to find exceptional service these…read moredays but with Pisces, I never have to worry. They are reliable, ensure the pool is maintained at all times, and most important...the pool is cleaned perfectly every time. I can not say enough good things about how Dave runs the business. If you are looking for an exceptional pool service, Pisces Pool is the BEST!!

Jeremy hooked me up!…read more We bought our home and had no real clue if the spa was completely functional or in need of repair. Jeremy and Indigo Pools came out to certify the spa and provide instruction to a noob...He was on time and professional of course, but more than that he was very personable and engaging. You can count on Indigo Pools to get it right the first time and not overcharge you for something you really don't need. Jeremy and Indigo Pools are now our Spa Guy.....

Jeremy is awesome! He is well qualified and can fix any hot tub and not upsell you on anything…read more Highly recommend!!!

I have an omega and these guys have always taken care of us and they are very happy to help…read more Thanks fellas!

From start to finish had a lot of issues with these guys - BEWARE…read more Was sold a hot tub their team they knew little about. I did landscaping and yard design based on what they told me about on how the lid should open in a certain direction. Turns it out it opened the opposite direction and it completely ruined how I setup my backyard. Additionally, the hot tub itself has not held up well. So far about half of the knobs have come off the tub with minimal wear and tear. The headrests from day 1 would never stay in, always coming off and need to be put back in. The lid of the hot tub didnt survive winter and crumbled in on itself. Warranty, of course not, what they failed to mention is you have to register the lid separately from the hot tub to get it. A replacement lid, $2400. Getting support and responses...SLOW, and still haven't received proper help. SAVE YOUR MONEY, go ELSEWHERE!

When we bought our hot tub we visited this Authority Spas because it was close to where we live…read more The sales man was very pushy and off-putting so we ended up going with a different company based in Denver. We still stop in to get the Frog products as needed for our tub. I haven't seen the salesman who made us go with another company so that problem seems to have been fixed. My new frustration is that they have increased the price on Frog products by a lot. To get the two packs (one with blue and silver, one with 3 silver) I was charged $147.00. When I asked the person who rung me up why there was such a big increase in price they blamed tariffs. When I got home I checked on the bullfrog website and the same purchase would have cost me $113.00. I know that bullfrog makes margin on the consumable products they sell, why charge me almost 25% more in your store? As a dealer your consumable products keep your customers coming back and give you that residual sale, you should not be fleecing this segment of your customer base. I try to buy local, and I gave Authority Spas a second chance once I had purchased my tub. I feel like they are using an already bad situation (paying more for items that are actually tariffed) as an excuse to squeeze more money out of their customers. I recommend buying your chemicals straight from the bullfrog website.

The staff at this location provide top notch customer service which goes a long way with me. They…read moregave our concerns the attention they deserved in a very timely manner. Everyone we interacted with was incredibly professional, reliable and communicative - Mike, John and Kory are outstanding. I highly recommend this place.

We purchased a swim spa from the Castle Rock store late last fall, 2025 and got it installed right…read moreafter Christmas, what a great present! Eddie was very attentive and came out a few times viewing the site and making recommendations as to preparing the site, which we followed. Eddie even had contractors to recommend which made it easy. Joe handled the installation which was a big deal with the crane lift over our house and a tight fit for the pool but it all went without a hitch. The store has been quick to respond to any of our questions or concerns. We did have one small needed repair and Joe spent an entire Saturday evening running around and getting it taken care of before a snow storm came in. Can't say enough good about them all, we have been very pleased and highly recommend them!

We think this store is wonderful. All the products we looked at were very well made. We had an…read moreexcellent experience with both Stacy and Eddy! Stacy took her time and asked me questions on what we were looking for and the price range we wanted to stay within. She really found the perfect product for us, right down to the color and price range. We are really happy with the warranty that comes with our purchase, and we feel comfortable that this company will take care of us if and when we ever need them. Thank you for making a positive purchasing experience!!

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.