My home warranty assigned my repair to this company and scheduled a visit from 8 to noon. Called around 9:30am to confirm appointment and get a response that he will call me back later. No call back. Then called again around noon as no one showed up, still no one answered the phone but a message back that he will me back later. Called two more times and never call back and no apologies for the no show. read more

We have a home warranty, and they assigned QHR to fix our plumbing problem. Unfortunately, we didn't have a choice in who the warranty was assigned to, and we wish we had. We saw their miserable rating and were deeply disappointed that we got stuck with them. Unfortunately, they never showed up when they were scheduled to...fortunately for us. It allowed us to withdraw from the claim. We're going with someone else...fortunately for us. 1.8 rating. That's not good. There's a reason why. We experienced one. read more

Non-responsive to home warranty dispatch. Called to confirm appt, texted question to QHR, and reached out several times after they missed appt window. In short, unreliable. Would you want someone who misses appt's and won't communicate to work in your home?! read more

Very poor communication by QHR front office. Technician who visited was very professional and helpful, but communication by front office and coordination with home warranty provider was very unsatisfactory and wasted a lot of my time. No repairs were authorized or completed under the home warranty after weeks of delayed and incomplete responses. read more

I was a little wary of using them for our home warranty after reading the reviews, but they were great, showed up on time, fixed our leak, and were very friendly. Couldn't ask for anything else. read more

Personable service, arrived on time, Repairs were made correctly and completed in a timely manner. I will be calling them back for future needs. read more

Run away from QHR. It was assigned from my home warranty company, and they only came once and said some parts need to be replaced, and never came back again although they marked the case is closed. They always cancelled the appointment in the last minute with some random excuses, very unprofessional. The worst contractor I ever seen. read more

Opened a claim for a water heater via home warranty company. Water heater goes out intermittently for hours or days at a time. QHR sent a person out who had no knowledge of water heaters. The representative said he was going to go back to the office to get someone who could help. Neve heard from QHR again and they simply closed the ticket. I have had to reopen the ticket and still no resolution. read more

Completely ripped me off. They installed an atmospheric vent water heater into a direct vent system, and charged me an additional $410 for an outside of the warranty service. They left me with a fire hazard for 6 months. I had to get it fixed by another plumber. They are currently still refusing to refund the $410. I'll update if that changes read more

Unfortunately I have to agree with the customers above, Nicole N, Emmanuel C , Al S & Bellabailey E, I can't rate them any LOWER or I would. At first Peter was punctual and to review the problem problems started afterward. Between 1st American Home Warranty and QHR I don't know who is WORST. My wife and I are Seniors over 77 and have now been waiting OVER 30 days to have our Water Heater replaced. QHR says it's 1st American and vise versa. What I can say is QHR's Customer Service is the WORST I have encountered. They have made appoints with my for a two hour range and I had to contact them a good 3 hrs after to find out why they didn't show. Second appoint was as expected, they didn't show again. Very Unprofessional. One BS excuse after another from BOTH 1st American & QHR. " RECOMMEND LOOKING ELSEWHERE FOR DEPENDABILITY" read more

Company was assigned thru home warranty to do some drain repair work. At first the plumber kept in touch via text. A plumber showed up not knowing what was needed and didn't have the appropriate equipment to do the job which was relayed to the main person. Didn't hear back for a day so I called the next day and got no response. I followed up with home warranty who attempted to contact and they also got no response. read more

QHR was assigned to us through our home warrant policy to repair some plumbing issues in a house we recently purchased in Santa Cruz, CA. They communicated with us right away, were responsive to calls and texts, and had their technician out at our house within a day and a half. I found him to be polite and professional and he resolved the issue quickly. read more

Thank you, Pete, for listening to what our problem was, understanding what needed to be done, and taking care of the issue with no extra effort on our part. We appreciate your prompt response, being on time and communicating. If we have any issues in the future, we'll be sure to give you a call! read more

I'll NEVER use this company again and strongly advise you to find any other plumber. This company is totally unreliable, really the worst. They don't come when they say they will, and they don't tell you they're not coming they just don't turn up. I've wasted days of my time and my room-mates' time too. They've done that to us on THREE different jobs, none of which they completed. (They were assigned to us by our home warranty company, who now have in our file that QHR are not to be sent to us again. I think the home warranty work, which of course is cut-rate and poor quality, insulates QHR from needing to be professional.) read more

This company was assigned to us by First American Home Warranty. It took weeks to get the water heater replaced. My husband texted the owner I can't even count over and over. Calls after calls to First American as well. Finally they have the water heater they came to replace it and the service tech didn't do something so then there was no hot water. Then QHR sent another person the next day to fix it. Here's the kicker QHR said I need $590.00 from you because these are parts we bought that First AM does not reimburse us for. We said we want the receipt showing $590 they insisted we Venmo the money first and then they would send receipt. Well we were stupid sent the money.. Here it is days later no receipt. We will file a complaint to First Am. We also don't have the receipt for the water heater which we also need form First AM. Terrible experience all around from both company but am glad we got water heater replaced. read more

I was assigned to us by First American Home Warranty. I could not reach this company to get the service scheduled. An entire week went by without any returned calls, texts, or emails. Had to call American Home Warranty to be assigned to another company. I'm glad I did after reading some of these reviews. Do not use this company. read more

Would give zero stars if I could. This company is so unprofessional. Save yourself the headache and wasted time by going with another company read more

We were referred to this company through our home warranty co that our realtor persuaded us to buy at closing. They were supposed to come out to our property for a plumbing blockage that was making it impossible safely flush our toilets but kept stringing us along via text. They don't answer their actual phone and their voice mailbox is full. I was initially patient due to it being a holiday weekend, but 5 days in without a toilet that properly flushes, we had to call out someone else. Poor business practice. I also canceled my homeowner warranty with Old Republic based on the fact that they are even willing to use this company for service. They also seem like scammers. Beware! read more

Thank you for the plumbing services QHR! Your company is the my new benchmark. QHR, they really are excellent! The QHR team responded quickly and with enthusiasm to my request. They provided a professional and thorough installation at my home. Thank you once again for your contribution to my happiness during the coronavirus pandemic, QHR did not let it upend my plumbing needs. read more

I'm very please with the work they made in my house, they change our water heater , the guy who came was super nice and did a great job! Thank you read more

QHR was contracted to replace a tankless water heater through First American Home Warranty on 8/10. QHR confirmed appointment to assess on 8/11. they did not show, after I reached out I was told, "technician was rear ended". FAHW emailed me after speaking to PetAre Maciel at QHR, the appointment rescheduled for Tuesday (no-show) rescheduled to Wednesday. Technician spent 5 min and said he would return with the parts. After 13 days of FAHW leaving multiple messages, emails (VM shut off). QHR finally provided the information to FAHW to process ordering the unit. (claimed to FAHW delay due to death, told us he was "dealing with the manufacturer). It took 2 1/2 weeks, continued no contact, more excuses as to why the job couldn't be completed. On Friday 9/8 I confirmed the parts were ordered and available. Pete claimed the "technician " had been waiting for 5 hours and the warehouse had "missed placed it", I confirmed the purchase order, product order, warehouse location and available with both FAHW and Ferguson (warehouse) and provided all this information to Pete. Then he claimed they picked up the part but it was damaged and would pick up a new one at 3pm. I called back to Ferguson spoke to Marcos whom informed me that QHR had not come to pick up the unit, the PO was still open and the unit was available and not damaged. Our repair has been held hostage as QHR will not release the job and FAHW refuses to provide another contractor (claims no one else available to do the job). It has been 4 1/2 weeks with NO HOT water and a small child in the home. QHR is unreliable, unresponsive, deceptive. read more

They took my money and didn't finish the job. They don't answer calls or texts. In addition they were unable to snake successfully so Joe, the plumber, said that hydro jetting was necessary. So I had to get another contractor because American Home Shield was unable to find a hydrojet company. The new contractor said hydro jetting wasn't necessary and proceeded to successfully snake but instead of American Home Shield covering this I had to pay an additional $173 to get a company who knows how to snake. this charge wouldn't have been necessary if QHR was able to snake. read more

Zero stars should be an option on yelp. My water heater was acting up and I was assigned this company by the insurance to check the problem. The technician came and and within a minute claimed that the water heater was the problem without looking at the rest of the house, and claimed that he will be back with a new heater after speaking to insurance. For three straight days they do not respond to texts, or pick up their phone. Their voice mail is full, so I can't leave a message asking them to follow up. 2 days later they updated insurance that they replaced the heater without having shown up to complete the work. Now I am out the service fee and even the insurance could not contact them and they assigned another company to follow up. read more

I would give no stars if possible. Given referrals by our home Warrenty company for some plumbing work we needed before moving. Peter Mariel came and charged $75 for the service call then strung us along for 3 weeks saying they would come ,not showing up or even texting, saying repeatedly they were getting authorization for the work,finally said they could not get authorization and would not refund our $75. This is the worst customer service I have ever experienced! read more

Never returned calls, didn't show up when promised. Would not recommend.

This contractor was assigned by American Home Shield to fix a leak with my main line. Peter came out to put a temporary patch on the pipe/pressure regulator until he got authorization for repair. After 3 weeks I am still waiting for him to come back out to replace the pressure regulator. Peter @ QHR has one excuse after another as to why there are delays. I had to have AHS call Peter and assured me he had authorization to proceed. It's now been another week since and he keeps promising the next day only to not show and has another excuse. Peter and QHR is the Worst contractor and I would not recommend doing business with them. read more