This place suck the glasses are bad advertising I told them I was disappointed I paid extra so if my glasses broke I can get them fix by them in two months of having them it started falling off my face and broke on the side it's cheap plastic only good thing was just the lenses do not go here save your money and go somewhere else I thought I should of give it a try again and same issue I called to get them fix and had the receipt that I paid extra and they told me that still needed to play extra even tho I was dissatisfied fucking unbelievable never going back they they also said to use this eye. Drop and makes my eyes more blurry and more blind more like a negative start read more

Snice i be coming here it been great serive and family friendly the best eyecare out here

Quality, indeed! I saw Dr. Hajali at Quality Eye Care's Kildeer location and was impressed with their knowledge, kindness and professionalism. I've been struggling with eye problems my entire life, and all other doctors have dismissed my comments until I met Dr. Hajali. Further tests were done, and I was given a diagnosis I've been trying to receive for 8 years. On top of that, their care and attentiveness to find me the right pair of glasses goes unmatched. I highly recommend QeyeC! read more

I have been coming to Quality Eye Care for years and will not go anywhere else. Dr Hijali is the best. From knowledgeable friendly staff and doctors to a wonderful experience every time, i highly recommend them. I have gotten 4 frames and had special treatments done to clean my eyes and take care of styes. A huge thank you always for treating your patients like friends and family and always explaining everything so well. read more

They refused to give me my glasses proceeds to tell me it's late on my insurance then somehow gets my glasses sent to a different eye care center. Beyond ridiculous read more

This clinic accepted me as a patient when we were on Medicaid while my husband was waiting for his new insurance to kick in and I have been going here ever since. Dr. Hajali is very knowledgeable, up-to-date and experienced with a wide variety of eye problems. She is happy to explain and answer questions. Everyone at the clinic is considerate of patient comfort and schedules. Costs for services and eyeglasses are very reasonable. About half the time there is a wait, but never more than an hour. read more

I have been a patient here for 14 years , my family and I have always came here for our glasses and contacts. They recently lost my family and I as their loyal patients because of how rude they've been, how much they TRIED to charge us. I wish I can see here and write how bad my experience is but it's too much I honestly DO NOT RECOMMEND. Please do your research before coming here find somewhere else to go. Like the Elgin vision center in Larkin Ave. read more

Very amazing staff. They truly cared about my health and taught me how to take care of my eyes and what is best to do.

This was my second experience with this clinic & it will be my last. On November 22 2024 my 9am visit that had been scheduled for 2 weeks got bumped to 1pm. I was informed of this upon arrival for the 9am visit. Did the exam & ordered two pairs of glasses to the tune of almost $400. The first pair took two weeks. The second pair did not come with the first. Repeated requests for info got me no where. The staff just shined me on. Calls to the business went unanswered & it took days for them to return the calls & with no answers. Finally after almost 4 weeks of waiting I called & demanded answers. They called back 3 days later to tell me that the glasses failed QC inspection & had to be reordered. Finally, 5 weeks to the day I have my glasses. While they do seem fine, it is only my first day with them. The only way I will ever set foot in this place again is if I have to use the insurance that I purchased with the glasses. read more

Dr Hajali is such an awesome doctor. Very capable yet down to earth. We've been coming to the Elgin office for over 20 years and now we've been going to the new location. Both locations are impeccable and have the latest and greatest equipment. She has taken care of me, my son and my wife. My wife has a rare form of macular degeneration that she had since birth and so many doctors were not even able to properly diagnose or describe the condition to my wife but Dr Hajali has taken the time to explain it, she has been following up with the latest medical advances on the subject and literature. She manages to amaze me on every visit by telling us the progress and by tirelessly answering every question with passion and skill. In addition, the whole staff has been so wonderful and understanding. I would recommend going to either location, you won't be disappointed. I really can't thank them all enough. read more

I strongly recommend QeyeC for your eye care needs! I went for help due to years of issues with Bleparitis, demodex, and dry eye. I had seen other doctors with very little help or relief of the symptoms. Dr. Hajali and her staff treated me with such kindness and warmth along with a treatment plan. Within days of starting treatment, I felt relief and could not be more thankful I chose to trust QeyeC with my eyes. If you are looking for a doctor for your eye care needs, I recommend you give them a try! read more

People that work there are extremely friendly and helpful!! Great place to go and i will never go to another eye place. Was my first time there and it was great!! Give them a chance and you will not be disappointed!! Mike read more

The office staff is very rude. I am a patient of one of the eye doctors for about a year. I went there with my wife and daughter when they both had appointments, so that I could make an appointment to get an eye exam before the end of the year. However, the office manager and staff would not let me enter the office because I did not have an appointment. I guess I'll have to find another eye doctor now. read more

Tried making an appointment as a new patient and the receptionist was so rude. She was getting upset that I was simply asking a question. When I asked to speak with someone else she placed me on hold and came back to tell me there was no one else I was able to speak with because her supervisor was on lunch. Great way to lose a new patient. We will happily take our service elsewhere read more

My family and I been going to Quality Eye Care Clinic for the last three years. Their customer service and knowledge are absolutely second to none. read more

i was told to come in 30 mins before for registration and when i came in, i only had to fill out a single sheet. the doctor was great but the nurses don't really seem confident as to what they're talking about. so it makes me question what they suggest to do. once my eye exam was over, the nurse kinda just said to wait in the lobby to pick out glasses. i asked to see if there were any section that ins covers and she said "idk u gotta call ur ins". i just wish they took more time and were more thorough on next steps. came in thinking i was gonna get detailed explanations to my eye examination and left w even more confusion. read more

DON'T LET THEM SCAM YOU! Do not recommend going to this clinic! DON'T go to YASHAM ALAM, choose another doctor if you don't have options for other clinics. They do unnecessary procedures and advertise all kinds of services. I went there for contacts prescription and they made me schedule 2 appointments, so that they can charge my insurance more money. They made an unnecessary scan of my eyelids and didn't even tell me what it was. Second time I went there, they said they wanted to give me dilation drops to check the back of my eyes! WTF?! of course I refused, because IT IS NOT NEEDED FOR CONTACT PRESCRIPTION! I've been wearing contacts for 6 years now, this is not the first time I'm getting them, but this clinic thinks they can fool their patients and only want their money. After that doctor tried to convince me to do their eyelid procedure, which is of course, not covered by insurance and costs $950! Okay, I chose a different contact brand the second time I went there, but I didn't know it was so expensive. When I went home I called them and asked them to give me the same prescription, but with a different brand, and they said I would need to come for an appointment if I want that! SUCH A BIG WASTE OF MONEY AND TIME, AND I DIDN'T EVEN GET PRESCRIPTION WITH CONTACTS THAT I WANTED!DON'T GO THERE, AND ESPECIALLY DON'T LET OLDER PEOPLE LIKE YOUR PARENTS GO. read more

Have eye pain and have to wait to be seen 7 hrs... so if you have an emergency don't bother with them

A lady that seemed to be in charge or maybe worked there longer because the other workers would ask her questions, not sure was of rude and disrespectful. The eye doctor I got was so nice and I honestly can't believe their customer services as to ruin the whole experience. I was looking for glasses to buy after I bought my contactas and a lady told me if I wasn't going to buy anything that day to stop looking at them... I think she just didn't want to clean the glass or something . Amazing eye doctor though. read more

Dr. Manal is amazing! Very comprehensive visit, took great care of my daughter. Staff was super helpful too!

Best experience ever at an eye doctor, the staff were great and very helpful and the doctor was very knowledgeable. humble and answer all our questions and concerns. read more

Quality I care clinic is a very personable place to go the hope is so nice the doctors so great I would recommend anyone to go there if you have issues with your eyes they are very knowledgeable and I are helping me a whole bunch read more

I would not get my glasses here again except this is the only place that takes my insurance. I waited six months for my glasses. The only redeeming quality was the doctor who was very nice, but I waited for over an hour ro see her. Personally, withallthe people they have working out front they could give better service it they were not out there socializing with each other. AJ read more

Horrible service. DO NOT COME HERE. Even after paying in full for eye exam and glasses they took more than a month to deliver AFTER I call to check the status of my glasses. read more

Watch out if you're a BCBS Community plan member, this place is clearly only interested in $$$. The Dr. doing the exam was great, but that is where "customer service" ended. Afterwards, a front desk staffers pointed me towards a small rack of eyeglass frames. Unfortunately, the "available" frames for this plan are very limited - anything that looks nice is an EXTRA charge. Also, they push anti-glare coating on the lenses, which sounds great - but it's another EXTRA charge, which is not covered by the plan and costs an additional $60-70 out of pocket. (Kinda like being charged for undercoating at a car dealership.) When I called the week before my visit to schedule the appt., I was told that new glasses would take about 7-10 days. Today, I was told that it would take 3-5 WEEKS. WTF. read more

The doctor is fine but the front desk is a hot mess. I went to go pick up my glasses there it was in a giant crate with other glasses on top I'm no expert but I'm pretty sure my glasses could of be broken if they're just underneath the desk in a giant crate. Plus rude read more

I would not recommend this place!!! Unless you like waiting for glasses for 6 weeks. when they do finally come in they are broken! Employees working there are useless no help whatsoever. How can you call customers telling them that their glasses are ready and not check them . Waste of time! read more

I was thoroughly impressed with the entire experience of this clinic. I was with my young child so I was happy that we did not wait long before our appointment. Dr. Manal was so good with my son, putting him at ease and checking not only his vision but the health of his eyes with a multitude of cool instruments. She did the same with me afterwards and explained my options and gave me recommendations. The front desk gave me my new prescription promptly. They had a full range of frames on display, all prices and styles. Weeks later when I needed the school form for my son, they provided it expeditiously. I could not ask for a better more efficient place! read more

Finally I found a place to diagnose me correct after hopping from one doctor to another, thank you very much for taking the time to listen and do the proper testing. my eyes are already feeling better. read more

inexperience and poor service from one of the two optometrists. Suggest to use artificial tears to cure eye infections. expensive frames and glasses, with vision benefits paying $500, you end up have to pay another $400 by yourself for average progressive glasses and average frame. Walmart is much better. Owner is extremely impolite and rude. Take my money without giving service. Called in Elgin policemen. Policemen said they could not force the owner to pay back but if they were us, they would go to the circuit court to sue the owner out of business. You are all warned. read more

Very poor quality care, they rush you through the exam, ovioulsly the care about you money and not about your health, I would not recomend it, very unsatisfied. read more

I had my first appointment today and from the front desk to the doctor was outstanding service. I had a lot of issues and each one was address and explained. The office was quite busy with customers but my wait time was very reasonable. The staff and techs were very polite and helpful. I will have to wait a longer time for my new glasses due to my insurance but I am so grateful this doctor excepts my type of insurance. This will be the place I will send my friends and family for any eye care. Thank you to Quality Eye Care. Michelle R. read more

The girls at the front dest could be a little more friendly. My mom asked told them that she wanted transition glasses. Glasses came in without being transition glasses and doctor said nothing could be done about it. He said that my mom did not ask for that. I am very dissatisfied with the service I received from them and will not be going back. read more

I recently broke my glasses and needed a new pair but it had been over 7 years since my last exam. So needless to say that was the first thing done at my appointment. When I arrived the staff was extremely busy but I and everyone I saw who arrived after me didn't have to wait to be greeted or checked in. Once checked It also appeared all the appointments were being done as scheduled including mine. I would estimate the wait time was only about 5-10 minutes. The desk girls really impressed me with how pleasant they were to every single person who entered. The way they multi tasked and worked as a team made me feel as if I was the only "important" person in the place, and I'm sure that was right along with everyone else! The doctor was very efficient, friendly and thorough. She was so thorough that she was able to discover what may be a serious issue that could have been very harmful if left undetected and untreated. She then took the time to explain all the steps I would have to take to fully discover the root of the problem and the steps needed to resolve it. She took the time to answer all my questions and ease my fear at hearing something unexpected and potentially harmful. I am grateful to have found a place that has such a wonderful working environment and doctors and staff who really do care about their clients. Thanks so much, you guys are great. read more