I have been going to Dr. Rickey for almost 10 years now. I have watched his practice grow and add more dentist to his business over the years. Everything was fine while I had no major work that needed to be done. The hygienists are fantastic, and the front office staff is very nice and accommodating. When Dr. Wong first joined the practice he was very awesome to work with. He was fun, informative, took his time and did quality work. Unfortunately all this has changed over the years. The last few visits he was very short with communicating with me, had an attitude, and was in a rush to see his next patient. His focus was not on the patient any longer, it was on how many patients he could cram into seeing in a day.
The first incident came when I was in for a routine exam and informed them of a recent fibromyalgia diagnosis. Dr. wong said he could cure my fibromyalgia with botox shots to my forhead. I knew that the direction of this dental office had changed into more of a dental spa at that point. Still liking the office I just changed from seeing Dr. Wong to only seeing Dr. Rickey.
The next incident came after having a routine exam they informed me that I had 3 cavities. That was fine and I scheduled a new appointment and had then filled. At the next routine cleaning check up (6 months later) I was informed by the hygienist that I still needed to have one cavity filled. I said I already had them filled at a previous appointment. She said they only filled 2, and the last one needed to be filled. I was so upset that they did not fill all 3 at the same time, but they did not inform me of only filling 2.
The last straw when dealing with him came when I brought my 6 year old daughter in to have 2 bottom teeth removed. In a previous appointment Dr. Rickey suggested that they needed to be removed since the adult teeth were coming in behind the baby teeth not pushing the baby teeth out. We had to schedule the appointment in another office with Dr. Wong since Dr. Rickey would not do nitrous. At the appointment with Dr. Wong I wanted to try and have my daughter be numbed with a local injection, as I would have liked to avoid nitrous if possible. She did the first injection fine. And then when she started to feel the numbness it startled her and she started to cry. She was scared and upset. Dr. Wong turned into a complete ass at this point. He was harshly talking to my daughter telling her she needed to settle down, and that other patients would hear her. He made the situation go from bad to worse. He then stepped out of the opratory to give her a chance to settle down. When he came back he proceeded to tell me that he did not agree with Dr. Rickey that the teeth needed to be pulled, and if this was his child he wouldn't do it. He was rude and condescending towards me, enough so that I started to cry myself. My child was upset and half numbed, and I was upset. I told him that I would like to proceed with the procedure and try it with nitrous. He then left again to work on another patient while the assistant got the nitrous ready for my daughter. He came back when she was under the nitrous pulled her teeth out and then left. He was not caring, kind, or informative. He was extremely rude and in a huge rush.
Dr. Rickey has always been kind, respectful, and takes his time with me. But unfortunately he does not work very many days, and it is the other Dr.'s that I have had problems with. The focus of this dental practice has changed over the years. The focus was on caring for the patient and giving the highest quality of work possible. Now the focus is on how many patients can be seen in a day, and building a bigger practice with multiple locations. I have seen multiple dentists (at least 3 other Dr.'s that I know of) come and go over the years. They have lost the quality dentistry that they built their practice on. I am tired of feeling rushed through my appointments, being treated badly by Dr. Wong, and the general direction this dental practice is going in. After so many years I am now changing dentists to one that is respectful of me, and values me as a patient. read more