One of the biggest Ace hardware stores I've seen with lots of items in stock. I recommendread more

What every hardware store should be. I have never been disappointed. The staff is insanely…read moreknowledgeable and very courteous. They somehow have any weird part or tool you need. Just ask. It's REALLY impressive. Seriously, do not waste your time going anywhere else!! They aren't overpriced like you get at a lot of stores. You definitely will not save any money by going on-line or to huge warehouse store, so don't bother. Come here first and get in on the secret! Shout out: Kent had helped my on my last visit. I had arrived shortly before closing Sunday, because I thought they were slightly open later. Very thorough and cheerfully made me a couple keys despite the time crunch. I felt very appreciated. Thank you. I've also been helped before by Patricia, who very knowledgeable and a joy. She is very impressive. I don't normally write reviews but this place has constantly impressed me so many times for years...you will not regret becoming their customer!!

The best hardware store in the East Bay. Very knowledgeable staff. Very competitive price compared…read moreto online suppliers. Always well stocked.

They usually have everything we need. Today's quest was a door stopper, the kick stand kind. We…read morefound it by going up and down a couple of isles. Usually we see an employee soon as we arrive and are able to as them for directions, but sadly not this time. That is something I appreciate coming here is there is usually someone to greet you and point you in the right place. There was one gentleman that made a comment on my taking pictures, but he didn't have a vest on or asked if he could help me find something. They have added new signage in their parking lots telling you to move all the way forward so can pass you as the parking lot is tight. Parking is an issue at times as it's a small lot. We've had to park on the street before near their garden center. Overall this is a solid hardware store with usually easy to spot employees, that are happy to help you.

Today was their last day. I managed to get one last shopping stop in as they were literally packing…read moreup the stuff left. They had a bunch of stuff for free outside for anyone to take, which says a lot about this business. Just bought a home and Mik, Lacy, and Frank have all been helpful in helping me figure out what is useful and what might not be. Will definitely be taking my business to see them for their excellent customer service at the South Shore location even if it is a farther drive from my daughter's preschool because I appreciate their honesty and loyalty to the customer's goals and needs. Will definitely miss the 50% off but I enjoyed it while it lasted! Thanks Mik, Lacy, and Frank!

Pagano's Hardware on Central Ave is Alameda's hometown hardware store. Before you even think about…read moregoing to Home Depot, you see if Paganos has it. I used to shop at the old Lincoln Ave location. You had to ask someone for help to find anything. Same is true at the Central Ave store. The store is packed with merchandise. The other day I was walking around the store looking for wall clocks and bug bulbs, and a store person had to help me. BTW, the store people aren't there to watch for shoplifters. They're there to help you find stuff in a semi-unorganized store. What? Someone is going to steal a bag of anchor bolts? Maybe run out the door with a shop vac? And Yes, they make keys. Pagano's Hardware on Central Ave is in Neptune Plaza at Central Ave x Webster St. Parking in lot, and meter parking on street.

I bought vinyl from this store. They have a lot different varieties to select. The price is very…read moregood compare to big stores. Overall I am very satisfied with the quality.

This weekend I needed parts for a vintage lamp I had just bought. I walked in carrying the lamp and…read moreno sooner had I said "I'm looking for the globe that goes with this" than the guy working there replied "We can't help you." I was surprised to be dismissed so quickly so I made the motion of looking around like I wanted to see some options. I gently pressed and he again stated "We can't help you." Then he told me to go to Bed Bath & Beyond. 1. I was there because I wanted to support a local business. I could have easily tried Lamps Plus first 2. Before you summarily dismiss a customer, maybe show her the globes you DO have and explain why they would or wouldn't work for her particular lamp 3. This is a 60-year-old lamp...I doubt Bed Bath and Beyond would have what I need So I went to Ensler Lighting in Berkeley and spent my $$ there instead. At first the guy at Ensler also wasn't certain he had what I needed, but guess what? He took the time to look around and experiment and ultimately he was able to jury-rig something that worked great. Imagine that?

Love this location. They of course have everything you need for household items (I'm not sure why I…read moredidn't think to get things like dish soap and sponges here instead of Target until more recently). They also have great gifts and other odds and ends that are fun to look at. Very helpful staff and of course fantastic location. Support your local hardware store, this is a great one!

terrible customer service they clearly aren't interested in doing anything they don't normally have…read moreto do every single day weather the company offers it or not. All of the customers they actually tried to help were old and white here I am the only black girl and they just couldn't have been less interested in helping

On the island we have 2 hardware stores and close by in war torn Oakland is a Home Depot. The…read morehardware store at South Shore is convenient if shopping at other stores in the center but the problem is I usually have to go to the other hardware store to actually find what I need. The other store....Encinal Hardware. Granted neither place is going to have the quantity and breath of products as Home Depot. Given that, I almost always find what I need at Encinal Hardware. Growing up I was in hardware stores all the time so I love the old style multi tiered nail bins among other things. The isles are narrow but navigatable and packed with just aboit everything you might need. The staff is as knowledgeable as any I've seen. I usually know exactly what I want but I have had some assistance with getting custom cut items in the back. I have also overheard staff helping other customers who have no clue. Staff is alway patient, polite and helpful. From now on even if I need something at Safeway or TJ's at South Shore I'll go out of my way to come here for hardware needs.

After decades of being a customer, I no longer shop at this store. I brought my kitchen knife to…read morethem for sharpening, and when I picked it up, it had been damaged in multiple ways, and an invoice which I had never seen before charged me 50% more than the cost I'd been quoted, for "stamped restoration," which I had not ordered, in addition to sharpening. First of all, the blade had been substantially reshaped from a chef's knife chopper to a slicing knife, which I had not asked for or wanted. Next, the bottom corner of the blade, which I had used frequently and did not want removed, had been shaved (or as I suspect, broken, and then shaved to cover up). He then also shaved down (badly) the handle at the base of the blade, and in the process, loosened a rivet that attached the handle to the knife so much that I could see space between them, and which is now impossible to thoroughly clean. My phone number and email address were on the knife handle and on the sheath, but nobody contacted me to ask my permission for, or apologize for, any of this. When I went back to the store, two employees (neither of whom expressed the slightest concern, and one of whom wasn't even polite) denied all responsibility, telling me the knife sharpener was a third party who wouldn't be back for a month, and they had no way to reach him. I entrusted a valued tool that I use daily to Encinal Hardware. I picked it up from Encinal Hardware. I paid Encinal Hardware. And I felt a little sick when I saw how it had been irretrievably damaged while in the care of Encinal Hardware. I was also charged for a "service" I didn't order, and which looked a lot more like an attempt to cover up a mistake instead of admitting it, and then - outrageously - bill me for the time spent doing that! And I didn't receive even an apology for any of that, much less any attempt at restitution. I don't do business with that kind of business "ethic."

I was at the South shore shopping center in Alameda, and came in here to pick up a few items…read more Everything was pretty easy to find, well organized also. You can tell this place is popular with the local residents. Because it's popular, I wasn't able to find everything, that's understandable, and it's not big, like my usual store in San Leandro. But still, this is a very good hardware store!!

I like neighborhood and community stores like this. Pagano's has a decent selection of home repair…read moreand supply items at reasonable prices. Go here if you want to get a replacement nut, bolt, screw to purchase a la carte. They have light supplies of garden needs and other pantry/household items. Key cutting services are available at a counter in the back of the store with prices ranging from $3 to $5 per key. $1 special on Tuesdays for 1 key. Located in the South Shore Shopping Plaza with plenty of parking. Apparently this store has been an Alameda business for generations. They used to be located on Lincoln Ave and have another store at Webster and Central.

It's a convenient neighborhood hardware store. It looks small on the outside but it's pretty big…read morein the inside. They have a pretty large selection of things you need. The service was great! The staff seemed happy to work there and always so helpful.

I am so glad that I found this convenient hardware store. The staff there are very helpful and…read morefriendly - they always ask and help me find what I am looking for. The best part is that it's located in the better part of Oakland so you can get away from the chaos.

Great knowledge of what I need and they are always aware of what I want and direct me in best uses…read more.. Veterans discount too..

Sometimes I'll go in there. And they'll exactly what I need but for the most part…read moreThe problem lays when they come time to pay and you go to use a coupon for some reason.They don't apply At least not in their store I don't know if the staff just isn't knowledgeable enough to know how to apply the coupons but theoretically , it should have been a lot easier than what some of the cashiers make it out to be There's other things like it can walk into.For instance, Pete's hardware, which is an eighth branch out in Castro Valley.Let me tell you I won't get too steps inside that store.And somebody's offering to help me This particular store in Oakland on MacArthur boulevard that I'm posting this about.They won't help you unless you actually ask them I grew up in this neighborhood, and this story used to be so helpful.I don't know what happened to it I'm only going to leave two stars

Folks here are detailed, professional and knowledgeable. They will get shit done…read more Very happy with the tiles and countertop I got here. Customer service was nice and even though the contractor who installed for us said a total of 4 sentences to us only, he was a pro and did a fantastic job. They are definitely a no-nonsense business. Get your shit together before you pull up to their store. Know what you want and make good and quick decisions. Would recommend and come back soon again!

Decent staff. Lot of stuff. But very crowded feel. Not great prices.read more